This is BT Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BT Group agent. This phone number is BT Group's best phone number because 24,242 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 011 44 1793 596931 include and other customer service issues. Rather than trying to call BT Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, BT Group has 1 phone number. It's not always clear what is the best way to talk to BT Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for BT Group. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like BT Group. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Our CallHelpdesk researchers regularly call this BT Group phone number to document their phone system. Here's our best tip to reach a real person fast: this BT Group number should take you straight to a human. Actually, much of this page's info is unnecessary, as this BT Group phone number is a direct line to a person. The line's well-staffed, so expect a very short wait, or no wait at all, if you call during business hours. We haven't encountered any phone menus when calling, either.
BT Group operates the call center for this 011 44 1793 596931 phone number Monday through Friday, 9am-5pm ET. So, the short answer is you should definitely call on a Wednesday. We've come to this conclusion by analyzing a sample of 4,040 calls made in the last 90 days, all using our free, web-based phone (see above). It's important to clarify the difference between "busy times," "hold times," and the "best time to call." When we talk about busy or less busy times, we're simply referring to the volume of calls. The busiest times are when the most people are calling this BT Group phone number, while least busy times have fewer people calling. However, a high call volume doesn't necessarily mean you'll have a long hold time. Companies like BT Group staff their call centers differently based on the time of day and day of the week, so you might actually experience a shorter wait on hold during their busiest periods. Ultimately, when we refer to the best time to call, we're talking about the optimal combination of lower call volume and shorter wait times.
Wednesday's the least busy day to call BT Group; Monday's the busiest. This is based on 4,040 calls made with our AI-powered, web-based phone in the last 90 days.
We found Thursdays have the shortest hold times. But on average, you'll wait longest in the queue on Tuesdays.
So, Wednesday is the best day to call BT Group. While it's not the day with the shortest hold time, we still recommend it for its great mix of low call volume and quick hold times. We also think BT Group staffs their call center really well on Wednesdays. But remember, this number doesn't have a phone menu or long waits. It usually gets picked up right away if you call during their opening hours. If there *is* any wait, it'll typically be super short.
Don't want to call BT Group customer service? There are other ways! We've listed the best ones below, by medium.
Need help? Email customer service at customer.care@bt.com. We know emailing them might not be your first choice, especially if your issue's urgent or time-sensitive. However, email's a very common form of communication, and BT Group will reply to your email.
This is BT Group's best phone number. We'll also show you the current real-time wait on hold and tools to skip the lines, connecting you directly to an agent. This is BT Group's best number because 24,242 customers, just like you, have used this contact info over the last 18 months and given us feedback. The customer care unit answering calls to 011 44 1793 596931 typically handles common problems and other customer service issues. Instead of calling BT Group first, tell us your issue. We might then recommend the best way to contact them: by phone or email. In total, BT Group has just 1 phone number. It's often unclear how to best speak with BT Group reps. That's why we started gathering this info, based on suggestions from our customer community. Please keep sharing your experiences so we can continue improving this free resource. Just so you know, CallHelpdesk doesn't provide call center services or customer support for BT Group. The two organizations aren't related. CallHelpdesk creates free tools and shares info to help customers of companies like BT Group. For big companies, this includes tools like our CallHelpdesk Phone. It lets you call and bypass waiting on the line for a live human rep. We're always working on these tools to help customers like you (and us!) navigate confusing phone menus, long hold times, and general customer service issues. As long as you keep sharing it with friends and loved ones, we'll keep doing it.