How to contact TechSoup Customer Service
There are other ways to contact TechSoup customer service besides the phone. Below we list them by medium, from most to least popular.
TechSoup Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TechSoup provides this option.
How should I prepare for my conversation with TechSoup?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with TechSoup, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
What is TechSoup?
TechSoup is a nonprofit organization that connects nonprofit organizations, public libraries, and other civil society organizations to essential technology resources. It acts as a technology marketplace, offering a wide range of discounted or donated software, hardware, and services from leading technology vendors. TechSoup's objective is to enable these organizations to leverage technology effectively and achieve their missions more efficiently. By providing access to affordable technology tools, resources, and learning content, TechSoup empowers nonprofits to enhance their productivity, reach, and impact. It also offers a range of supportive services, such as donation program management, capacity-building programs, and access to a vibrant community of technology experts and peers. In summary, TechSoup is a valuable resource hub that equips nonprofits with affordable and relevant technology solutions, enabling them to thrive in a digital world.
How does TechSoup work?
TechSoup is a global nonprofit organization that connects eligible nonprofit organizations and public libraries with discounted technology products and services. The process involves a simple three-step mechanism. First, nonprofits and libraries need to register on the TechSoup website and provide some information about their organization. Second, the eligibility of each organization is verified by TechSoup to ensure they meet the necessary requirements to receive technology discounts. Once approved, organizations gain access to a wide range of donated and discounted products and services from leading technology companies. Finally, organizations can select the relevant products or services they require and complete the purchase process through TechSoup's online platform. TechSoup's mission is to empower nonprofits and libraries by providing them with affordable technology solutions, enabling them to focus on their respective missions and create more impactful change in their communities.
Who is eligible to use TechSoup?
TechSoup is a nonprofit organization that aims to support other nonprofits and public libraries with discounted or donated technology products and services. Any eligible nonprofit organization, public library, or educational institution with a recognized charitable status is eligible to use TechSoup. This includes registered charities, libraries, schools, churches, foundations, and governmental entities. Additionally, social welfare and community development organizations, as well as humanitarian groups, are also eligible to access TechSoup's resources. In order to use TechSoup, organizations must meet specific eligibility criteria based on their country, including having a valid legal status, being mission-driven, and adhering to ethical standards. By connecting eligible organizations with technology resources, TechSoup helps them operate and fulfill their missions more efficiently and effectively.
Top TechSoup customer problems and solutions
Click the link above to get answers to just about any TechSoup customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Conclusion and closing notes
You came here to see TechSoup's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a TechSoup agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact TechSoup anyways and help you with your issue. Over the last 18 months, 606 customers like you have come in search of a phone number for TechSoup and helped us confirm they don't have one. Common reasons that people try to call TechSoup customer support department include and other customer service issues. Rather than trying to call TechSoup first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat. Unfortunately, right now TechSoup doesn't have any phone numbers. It's not always clear what is the best way to talk to TechSoup representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How CallHelpdesk Helps If TechSoup Had a Phone Number
CallHelpdesk provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for TechSoup, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from TechSoup customers like yourself.
CallHelpdesk does not provide call center services or customer support operations for TechSoup. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like TechSoup. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.