📄 Original Content
2778 wordsBarnes & Noble Customer Phone Numbers
Member Services
866-238-7323Gift Card Customer Service
800-295-3029Corporate Offices
212-633-3300How do I get through the phone menu to a live person?
Let us call and talk to Barnes & Noble for you
We can get a live person on the line for you
They may ask you to say or enter information
Please listen carefully. As our menu options have changed. For membership, press or say one."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Barnes & Noble
Calling this Barnes & Noble Customer Number
I had an issue with renewing my Barnes & Noble rewards membership and the lady at the checkout wasn't sure why it didn't automatically renew. She offered to let me do it there at the checkout, but I was worried that I would end up getting changed a second time since I was on auto-renew so I decided to just call. I have had companies mess accounts up this way, and even ended up with dual accounts in the past, so it seemed a phone call to the company was the best way to resolve the issue.
The only issue was I feared that I would end up on hold for hours because Barnes & Noble is a huge company and I had no way to guess how busy they might be. They offer both in-sttore and online plactofrms to buy from as well as a decent list of digital files which I'm sure people need assistance with from time to time. There are also probably people like me who need help with their memberships. This is why I was so surprised that after two minutes I was on the line with a customer service agent.
When I first called, an automated assistant greeted me with, "Welcome to Barnes & Noble. Did you know B&N rewards and members now earn stamps for most purchases?" It then continued to offer me the directory, "For membership, press or say 1. For order status, 2. To place an order, press 3. For account and billing inquiries, press 4. For Nook, ebook, or audiobook inquiries, press 5. For store locator 6. Or if you are calling for any other reason press or say zero and you will be connected with a customer service agent."
I said 1 because my problem surrounded my membership renewal issue and the automated assistant said, "Please hold a minute while I get you to someone who can help." Classical music played for about ten seconds, and then instantly I was greeted by a live customer service agent who said, "Thank you for calling Barnes& Noble, this is Lee how can I help you.” I was very impressed because in addition to being polite, Lee spoke clear and clean English, and it was refreshing to speak with someone who easily communicated with me. It took him about two minutes to look up the problem and offer me advice. I only spent about 5 minutes overall on the phone and my issue was completely resolved when I hung up the phone.
Why Customers Call Barnes & Noble
Does Barnes & Noble offer international shipping?
Do I need an account to make a purchase on Barnes & Noble?
How Do I Return an Item to Barnes and Nobles?
Top Barnes & Noble customer service problems
More Barnes & Noble Customer Service Contacts
Barnes & Noble Customer Service Live Chat
Barnes & Noble Customer Email Addresses
Barnes & Noble Customer Service on X (formerly Twitter)
Barnes & Noble Customer Help Desk / Web Support
Conclusion and closing notes
This is Barnes & Noble's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Barnes & Noble agent. This phone number is Barnes & Noble's best phone number because 11,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2665 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Barnes & Noble first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter or email. In total, Barnes & Noble has 4 phone numbers. It's not always clear what is the best way to talk to Barnes & Noble representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Barnes & Noble. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Barnes & Noble. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2595 wordsBarnes & Noble Customer Phone Numbers
Member Services
If it asks for your account or car number, press 0 (you'll press it a few times), then say "Representative." Got your membership number? Say "Yes" or press 1, "No" or press 2. We've also got free tools: Talk for me, Skip the wait, Schedule my call.
Gift Card Customer Service
Please don't press any numbers until the voice prompts you to press 6 for customer service. For gift card help, including checking your balance, have your card number ready and press 4. We also offer free tools: Talk for me, Skip the wait, and Schedule my call.
Corporate Offices
Welcome to Print Corporate Office. If you know the name of the person you're trying to reach, just say their name or enter the first 3 letters. For customer service, press 3. To speak with an operator, press 9.
How do I get through the phone menu to a live person?
Why not use our free service that calls and talks to customer service for you, then sends you a report? Or, there's our free service that waits on hold and tells you when a human rep is on the line. But if neither of those appeals, our team's also documented the phone menu for Barnes & Noble below.
Let us call and talk to Barnes & Noble for you
We'll call Barnes & Noble and talk to them for you. Our AI can dial, navigate phone menus, wait on hold, and even chat with customer service – all for free. You won't even need to figure out the phone options yourself. Find out more about us calling for you.
We can get a live person on the line for you
We can get a live person on the line for you. Our free CallHelpdesk Phone can handle the dialing, menu navigation, and waiting on hold for you, though you're welcome to do all the talking yourself. We'll notify you when a rep's on the line, ready to talk. That way, you won't need to worry about navigating confusing menus. Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself, and you can learn more about skipping the hold time if you like. Remember, all these free tools are completely optional. CallHelpdesk researchers routinely call this Barnes & Noble phone number to track their phone system. Here's how our research team describes the Barnes & Noble phone system's greeting: "For membership, press 1. For order status, press 2. To place an order, press 3. For billing and account inquiries, press 4. For Nook, eBook, and audiobook inquiries, press 5. For anything else, say "other" or press 0." Here's our latest tip for getting to a real person fastest: This is the number to call regarding your ONLINE orders from Barnes & Noble. Press 0 for human. Below are clips we've found from Barnes & Noble's phone menus and tips to give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
They may ask you to say or enter information
Welcome to Barnes and Noble. Did you know that BNN Rewards and Premium Members now earn stamps for most digital book purchases? You can download the free Barnes and Noble Nook app to check out our large collection of ebooks and audio books. Please listen carefully, as our menu options have changed. For membership, please press or say one.
What are the hours and when should I call?
Barnes & Noble runs the call center for this 800-843-2665 phone number, available Mon-Sun 9am-9pm ET. So, the short answer is you should call on a Wednesday. We've based this observation and the next section on analyzing 189 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
Our free AI-powered phone doesn't just call, talk, wait on hold, or navigate for you – you can also schedule your call with Barnes & Noble for a time they're open and it works for *your* schedule. We'll confirm you're ready before placing the call, just in case. That means you can pretty much "set it and forget it" ahead of time. So go ahead and schedule a call with Barnes & Noble! Quick note: let's clarify "busy times" vs. "hold times" vs. the "best time to call." When we say "busy" or "less busy" times, we're talking about the volume of calls. The busiest times mean the most people are calling this Barnes & Noble phone number (and least busy times mean fewer people are calling). But high call volume doesn't necessarily mean you'll have a long hold time. Companies like Barnes & Noble staff their call centers differently by time of day and day of week. So, you might even experience a shorter wait on hold during the busiest times. When we talk about the "best time to call," we mean the optimal combination of lower call volume and shorter wait times.
The least busy time to call
Sunday is the quietest day to call Barnes & Noble. Friday, though, is their busiest, averaging 500% more calls. This data's based on a sample of 189 calls made with our AI-powered, web-based phone in the last 90 days. Remember: Sunday's quietest, Friday's busiest.
The shortest wait on hold
We've found Wednesday usually has the shortest hold times. On average, you'll wait the longest in the queue on Tuesday. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times at all. call and talk for me wait on hold for me
The best time to call Barnes & Noble
So, the best day to call Barnes & Noble is Wednesday. It's not their least busy day, but because hold times are shortest *and* it's a busier day, it probably means Barnes & Noble staffs up on Wednesday to handle the higher call volume. That makes it the best time to call them.
Calling this Barnes & Noble Customer Number
I had a bit of a snag renewing my Barnes & Noble rewards membership, and the woman at the checkout wasn't entirely sure why it hadn't automatically renewed. She offered to process the renewal right there, but I was worried I'd end up getting charged a second time since I was already set up for auto-renew. So, I decided it would be better to just call. I've had companies mess up accounts like this before, sometimes even ending up with dual accounts in the past. Because of that, a quick phone call to the company felt like the safest and most direct way to resolve the issue. My only real concern was that I'd probably end up stuck on hold for hours. Barnes & Noble is a huge company, after all, and I had no way of knowing how busy their customer service lines might be. They've got both in-store and online platforms for purchases, plus a pretty decent list of digital files that I'm sure people need assistance with from time to time. And then there are probably folks like me, needing help with their memberships. That's why I was genuinely surprised when, after just two minutes, I was already on the line with a customer service agent. When I first called, an automated assistant greeted me with: "Welcome to Barnes & Noble. Did you know B&N rewards and members now earn stamps for most purchases?" It then continued by offering me the directory options: "For membership, press or say 1. For order status, 2. To place an order, press 3. For account and billing inquiries, press 4. For Nook, ebook, or audiobook inquiries, press 5. For store locator 6." If you're calling for any other reason, just press or say zero, and you'll be connected with a customer service agent. I pressed 1 because my issue was my membership renewal, and the automated assistant said, "Please hold a minute while I get you to someone who can help." After ten seconds of classical music, I was instantly greeted by a live agent who greeted me with, "Thank you for calling Barnes& Noble, this is Lee how can I help you?" Lee was not only polite but also spoke clear, clean English, and it was so refreshing to communicate with him so easily. I was truly impressed. He took about two minutes to look up the problem and give me advice. Overall, I spent only about 5 minutes on the phone, and my issue was completely resolved by the time I hung up. Jeff truly believes all customers deserve good service. He's been building tools, inventing phone tree hacks, and helping customers since before his days at CallHelpdesk. He's also a Google GDE and involved in the Angular community.
Why Customers Call Barnes & Noble
If you've got a moment to read before calling Barnes & Noble, we'd suggest checking out our articles for common problems. Does Barnes & Noble offer international shipping?
Does Barnes & Noble offer international shipping?
Yes, Barnes & Noble does offer international shipping to select countries. Customers can shop online and have their orders delivered to various destinations worldwide. However, availability and shipping options might vary depending on the destination country. Keep in mind, international orders might be subject to additional fees, taxes, and customs duties from the destination country, and they're the customer's responsibility. Barnes & Noble will show you estimated delivery times and shipping fees during checkout. For more details or to check if international shipping is available to a specific country, visit the shipping information page on the Barnes & Noble website or contact their customer service. Do I need an account to make a purchase on Barnes & Noble?
Do I need an account to make a purchase on Barnes & Noble?
Yep, you'll need an account to buy anything on Barnes & Noble. But creating one makes shopping super easy and comes with lots of benefits. It lets you save your billing and shipping info for quicker checkouts, track your order status, and review your history. Plus, you'll get exclusive discounts, personalized recommendations, and special promotions. You can also easily manage your payment methods and gift cards. Setting up an account is simple, just requiring your basic information. This ensures a smoother process, really enhancing your overall online shopping experience on Barnes & Noble's site. How do I return an item to Barnes and Nobles?
How Do I Return an Item to Barnes and Nobles?
If you need to return something you bought at Barnes & Noble, this article explains the steps. It also covers the different procedures for items purchased online versus in a physical store. We suggest reaching out to Barnes & Noble directly for assistance, and we'll also touch on top Barnes & Noble customer service problems.
Top Barnes & Noble customer service problems
You can find answers to almost any Barnes & Noble customer service question by clicking the link above. We've even got step-by-step guides for the trickiest issues! If you've got a new problem, just tell us about it and we'll get you instant answers. Below, you'll see some examples of recent calls people have made to Barnes & Noble, along with why they called. Does any of this sound like why you're trying to get in touch? Account recovery assistance: Someone called on Feb 5, 2025, at 4:25 PM for 6m 41s, saying, "I can't change my password because I won't be able to get a password reset." Book order assistance: On Jan 24, 2025, at 8:54 PM, a customer spent 36m 54s on the phone about a book order. They said, "I ordered a book I tried to order a book online." Order delivery issue: "We were told it was delivered and we hadn't received it." This call lasted 16m 4s on Jan 24, 2025, at 4:20 PM. Help with membership account: A call lasting 6m 40s on Jan 17, 2025, at 2:49 PM involved a customer who said, "I don't understand about why I have to have an I I guess I'm ordering the book online, so I have to create an account to be able to do that." Order not received: On Dec 26, 2024, at 6:05 PM, a customer called for 10m 1s, explaining, "I placed an order for a gift card for my grandchildren, and they said it never arrived." Unable to load books: "I purchased three digital books which appear in my library, but I can't get them to load onto my Nook." This issue took 18m 23s to discuss on Dec 17, 2024, at 11:47 PM. Issues with Nook download: Another Nook-related call on Dec 17, 2024, at 12:45 AM, lasted 7m 38s. The customer explained, "I was just calling about three books that I recently ordered this morning, digital content for my Nook." All this information about why customers call Barnes & Noble comes from issues they've reported to CallHelpdesk. These are common Barnes & Noble issues reported to CallHelpdesk.
More Barnes & Noble Customer Service Contacts
You've got other ways to reach Barnes & Noble customer service besides calling. We've listed the best contact methods below, grouped by type.
Barnes & Noble Customer Service Live Chat
Go ahead and fill out the form for online chat. When phone customer service isn't available, or waits are long, many prefer chat as their next-best option. Some even prefer it to calling on the phone. Luckily, Barnes & Noble provides this option.
Barnes & Noble Customer Email Addresses
Email customer service at service@bn.com. Simply click this link or copy and paste it. We know emailing customer service isn't always your first choice, especially for urgent or time-sensitive issues. But email is incredibly common, and Barnes & Noble will reply to your email.
Barnes & Noble Customer Service on X (formerly Twitter)
Barnes & Noble, like many companies, offers customer service through its X platform (formerly Twitter) feed. While it rarely involves live chats with a rep, this channel often provides quick replies and is a handy option if you've got an X/Twitter account.
Barnes & Noble Customer Help Desk / Web Support
If online customer service is your last — sometimes only — resort, you can access Barnes & Noble customer service through their website. This often means digging through help articles to find a form to "be allowed" to submit a problem to their team. It rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless it's your only option.
Conclusion and closing notes
Here's Barnes & Noble's best phone number, plus the current wait time and tools to help you skip the line and get right to an agent. It's their best number because 11,262 customers, just like you, have used this contact info over the past 18 months and given us feedback. When you call 800-843-2665, Barnes & Noble's customer care team typically helps with returns, canceling or changing orders, tracking, complaints, and other service issues. Instead of calling Barnes & Noble right away, tell us your issue first. We can then suggest the best way to reach them: phone, chat, web, Twitter, or email. Barnes & Noble actually has 4 phone numbers. It's often tough to figure out the best way to speak with Barnes & Noble reps, so we started gathering this info based on suggestions from our customer community. Please keep sharing your experiences so we can keep improving this free resource. Just so you know, CallHelpdesk doesn't provide call center services or customer support for Barnes & Noble. The two organizations aren't related. CallHelpdesk creates free tools and shares information to help customers of companies like Barnes & Noble. For larger companies, this includes tools like our CallHelpdesk Phone, letting you call a company and skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with friends and loved ones, we'll keep doing it.