📄 Original Content
1782 wordsHow do I get through the phone menu to a live person?
What are the hours and when should I call?
The least busy time to call
The shortest wait on hold
The best time to call Big Fish Games
Calling this Big Fish Games Customer Number
While Big Fish Games has a customer service phone number, they don't actually offer phone support. Their number goes to a recording prompting you to enter an extension, press nine for customer support, or press seven for the company directory. Pressing nine takes you to another recorded menu with options for common issues. All of them lead to more recordings telling you where to find the relevant information on their website.
Both the extension and directory options require you to know a specific person there. Choosing the directory, you're asked to spell the first and last name of the person you're trying to reach. You can also press zero if you need additional help. I tried that, but it took me to another recording that the operator was unavailable and to leave a message.
Pressing nine in the main menu takes you to the customer support menu. It gives you five options from there: billing and subscriptions, tech support for PC and Mac games, account, Big Fish Casino and Big Fish Bingo, and tech support for mobile app games. Each goes to a recording with detailed instructions on getting support via the Big Fish Games website. For example, the billing option has instructions on canceling recurring subscriptions. Most end by saying the relevant specialists are happy to help through email, which can be found on their help pages. They promise to respond in two to three days. The recording says that pressing the star will take you back to the main menu, but it just plays another one of the support messages seemingly at random.
I got to the customer support menu tree and then waited to see if there were further options. There's another recording saying Big Fish Games does not offer phone support, but you can leave a message, and a support specialist will contact you within two to three days. It gives detailed instructions to spell out your email address, pronouncing each letter and number carefully. They recommend giving them a backup email address if you have one, too.
There are plenty of complaints online saying Big Fish Games is unreachable. It seems they don't respond to emails, and you can't reach a human via phone. The most common issues seem to be with billing and recurring subscriptions. I also noticed a lot of people were unable to recover their accounts or download games they previously purchased. Interestingly, the phone recording for tech support of PC and Mac games also mentions where you can find hints if you're stuck in a game (the "community" section of their website). It's the only advice throughout the menus that isn't support-related.
Unfortunately, there doesn't seem to be a reliable way to get support from Big Fish Games. If you're being unexpectedly billed for something and can't reach them, your best option is probably to go through your financial institution. You should try their website for support. However, with the number of complaints I saw, they might just be overwhelmed with requests.
Why Customers Call Big Fish Games
What is the Big Fish Games refund policy?
Is there a Big Fish Games app for smart TVs?
How Do I Recover My Big Fish Games Account?
Top Big Fish Games customer service problems
More Big Fish Games Customer Service Contacts
Big Fish Games Customer Help Desk / Web Support
Conclusion and closing notes
This is Big Fish Games's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Fish Games agent. This phone number is Big Fish Games's best phone number because 3,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-213-5753 include Account Access, Dispute a Charge, Account Not Updating, In Game Problem, Banned Account and other customer service issues. Rather than trying to call Big Fish Games first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Fish Games has 1 phone number. It's not always clear what is the best way to talk to Big Fish Games representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Big Fish Games. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Big Fish Games. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
1821 wordsHow do I get through the phone menu to a live person?
Our CallHelpdesk researchers regularly dial this Big Fish Games phone number to keep tabs on their phone system. Here's what our team found regarding how it greets you: If you know the extension you're trying to reach, you can dial it anytime. For customer support, just press 9. Need a company directory? Press 7. And here's our newest tip for getting to a real person through the menu as quickly as possible:
What are the hours and when should I call?
Big Fish Games operates the call center for the 206-213-5753 phone number 24 hours a day, 7 days a week. The short answer? You should call on a Tuesday. We based this observation, and the following details, on analyzing 616 calls made in the last 90 days using our free, web-based phone (see above). First, let's clarify "busy times," "hold times," and the "best time to call." When we talk about "busy" or "less busy" times, we're referring to the volume of calls. The busiest times are when the most people are calling this Big Fish Games phone number; least busy times have fewer people calling. But a high call volume doesn't necessarily mean you'll have a long hold time. Companies like Big Fish Games staff their call centers differently by day and time. This means you might actually wait less during busy periods. When we say "best time to call," we mean the best mix of lower call volume and shorter wait times.
The least busy time to call
If you're calling Big Fish Games, Tuesday is typically the least busy day, while Monday is the busiest. This info comes from analyzing 616 calls made with our AI-powered, web-based phone over the last 90 days.
The shortest wait on hold
It looks like the shortest hold times are Fridays. But you'll usually wait longest in the queue on Thursday.
The best time to call Big Fish Games
Overall, Tuesday is the best day to call Big Fish Games. While it's not the day with the absolute shortest wait on hold in the phone system, we still recommend it for its ideal combination of low call volume and short hold times. Plus, we think Big Fish Games staffs the call center really well on Tuesday.
Calling this Big Fish Games Customer Number
By Adam Goldkamp. Even though Big Fish Games has a customer service phone number, they don't actually offer phone support. Their number just goes to a recording that prompts you to either enter an extension, press nine for customer support, or press seven for the company directory. If you press nine, you'll get to another recorded menu with options for common issues. Every single one of those options simply leads to more recordings, all of which direct you to their website for the information you need. Both the extension and directory options require you to already know a specific person at the company. If you pick the directory, you'll be asked to spell out the first and last name of the person you're trying to reach. You can also try pressing zero if you need extra help. I gave that a shot, but it just led me to another recording stating the operator was unavailable and to leave a message. Back in the main menu, pressing nine takes you to the customer support menu. From there, you'll get five choices: billing and subscriptions, tech support for PC and Mac games, account, Big Fish Casino and Big Fish Bingo, and tech support for mobile app games. Each of these options goes to a recording with detailed instructions on how to get support through the Big Fish Games website. For instance, the billing option provides instructions for canceling recurring subscriptions. Most of them end by saying the relevant specialists are happy to help through email, which you can find on their help pages. They promise to get back to you within two to three days. The recording says pressing the star (*) will take you back to the main menu, but it actually just plays another one of the support messages, seemingly at random. I got to the customer support menu tree and then just waited to see if any other options would pop up. Another recording states that Big Fish Games doesn't offer phone support directly, but you can leave a message, and a support specialist will get back to you within two to three days. It even gives detailed instructions on how to spell out your email address, making sure you pronounce each letter and number clearly. They also recommend providing a backup email address if you happen to have one. Online, there are tons of complaints from people saying Big Fish Games is just unreachable. It seems like they don't respond to emails, and you can't even get a human on the phone. Most of the common issues appear to be related to billing and recurring subscriptions. I also saw that a lot of folks couldn't recover their accounts or download games they'd already bought. Interestingly, the phone recording for tech support for PC and Mac games also points out where you can find hints if you're stuck in a game – that's in the "community" section of their website. It's actually the only piece of advice you'll hear in all the menus that isn't directly related to support. Unfortunately, it really doesn't seem like there's a reliable way to get support from Big Fish Games at all. If you're getting unexpectedly billed for something and just can't get a hold of them, your best bet is probably to go through your financial institution. You could try checking their website for support. But, given all the complaints I saw, they might just be totally swamped with requests. Adam, though, has been tirelessly trying to help customers figure out the best tips and tricks to navigate phone trees and has written many guides for those tricky customer service problems. He's even been featured in the Wall Street Journal, Inside Edition, and Bloomberg.
Why Customers Call Big Fish Games
If you've got some time to read before you call Big Fish Games, we'd recommend checking out our problem-specific articles. What's the Big Fish Games refund policy?
What is the Big Fish Games refund policy?
Big Fish Games has a really convenient and customer-friendly refund policy. If you're unhappy with a purchase, you can just contact their customer support team within 14 days to get a refund. This goes for both physical and digital products, including games, game codes, and subscriptions. Just be aware that some restrictions might apply, especially for purchases through third-party platforms. To start the refund, just give the customer support team your order details and reason for it. They'll quickly help you sort out the issue and make sure your refund process is smooth. Big Fish Games really values customer satisfaction and aims to provide an excellent refund policy for its users. By the way, is there a Big Fish Games app for smart TVs?
Is there a Big Fish Games app for smart TVs?
That's right, Big Fish Games has an app for smart TVs. It lets you enjoy a wide variety of games straight from your smart TV. It's super convenient and offers a really immersive gaming experience, letting you play popular casual games and genres like puzzle, hidden object, adventure, and plenty more. Just download the app on your smart TV, create an account, and you can start playing. It's free to download, and you'll get access to a selection of free games, along with premium ones available for purchase. So, whether you're into solving puzzles or embarking on exciting adventures, the Big Fish Games app for smart TVs offers endless entertainment right in your living room. How Do I Recover My Big Fish Games Account?
How Do I Recover My Big Fish Games Account?
Forgot your Big Fish password or lost access? Don't worry, there are lots of ways to recover your account. Check out these helpful tips for the top Big Fish Games customer service problems.
Top Big Fish Games customer service problems
Just click the link above for answers to almost any Big Fish Games customer service question, with step-by-step guides for even the toughest issues. You can also describe a new problem and get instant answers. We pull information about why customers call Big Fish Games from the issues they've reported to CallHelpdesk, specifically Big Fish Games issues reported to CallHelpdesk.
More Big Fish Games Customer Service Contacts
Of course, you've got other ways to contact Big Fish Games customer service besides calling. We've listed the best ones below, by medium.
Big Fish Games Customer Help Desk / Web Support
If you need customer service for Big Fish Games, you'll find it at bigfishgames.zendesk.com. It's often a last resort, or even your only option. You'll likely have to dig through help articles before "being allowed" to submit a problem via a form. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's your only choice.
Conclusion and closing notes
Here's Big Fish Games's top phone number, along with the current wait time if you call and some handy tools to help you skip the line and get straight to a representative. We know it's their best number because 3,696 customers, just like you, have used it in the past 18 months and shared their feedback with us. When you call 206-213-5753, Big Fish Games's customer service team typically helps with issues like Account Access, Disputing a Charge, Account Not Updating, In Game Problems, Banned Accounts, and other common customer service concerns. Instead of calling Big Fish Games right away, why not tell us about your problem first? That way, we might be able to suggest the best way to reach them, whether by phone or online. Big Fish Games actually only has one phone number in total. It's often tough to figure out the best way to talk to Big Fish Games reps, so we've started gathering all this info based on suggestions from their customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just a heads-up: CallHelpdesk doesn't actually run call centers or handle customer support for Big Fish Games. We're not affiliated with them in any way. What we *do* is build free tools and share information to help customers of companies, including ones like Big Fish Games. For big companies, that means tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold to talk to a real person. We're constantly working on these tools to help customers like you (and us, honestly!) navigate those messy phone menus, long hold times, and general customer service confusion. As long as you keep sharing this with your friends and family, we'll keep doing our best.