📄 Original Content
2363 wordsBig Lots, Inc. Customer Phone Numbers
Corporate Offices
800-877-1253How do I get through the phone menu to a live person?
Let us call and talk to Big Lots, Inc. for you
We can get a live person on the line for you
Heard when the phone system first answers
They may ask you to say or enter information
Please say the primary account holder's sixteen digit card number or enter it followed by pound. Or say, I don't have it."
The first phone menu
For rewards program assistance, press one. For store support or store related inquiries, press two."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Big Lots, Inc.
Calling this Big Lots, Inc. Customer Number
Calling this number led to a lengthy wait, but a productive response. When I called, I was first taken to a menu that asked me whether I wanted to choose support with an online order or support with the store experience.
I opted for the store experience, and I was then placed on hold for roughly 10 minutes before finally agreeing to have someone call me back when it was my turn to answer. After another 20 minutes, I did receive a call back and was thanked for calling Big Lots and asked how they could assist me.
I said that I was considering making a purchase and wanted to know how returns would work if I wasn't satisfied with the purchase. The representative said that she could help with that, but before she did, she wanted to know my name so she could address me that way. I honestly found that a bit off-putting, but gave it to her anyway.
Once I did, she told me that if I wanted to make a return, I would have 30 days to do so, and I would be able to do so at any Big Lots location I wished. I would need to bring the original receipt and packaging, and the representative confirmed that the time frame was 30 calendar days and not 30 business days.
Based on this, I'd feel comfortable getting assistance from Big Lots, although the wait can be a bit of a pain. The presence of a callback program does help, and it clearly works as intended. I personally didn't enjoy being asked my name just for the purpose of addressing me, but I can see that being a positive for some people. Overall, I would use this number as long as I had time to wait on a call back.
Why Customers Call Big Lots, Inc.
What is Big Lots, Inc.?
Where are the Big Lots stores located?
What is the Big Lots return policy?
Top Big Lots, Inc. customer service problems
More Big Lots, Inc. Customer Service Contacts
Big Lots, Inc. Customer Help Desk / Web Support
Conclusion and closing notes
This is Big Lots, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Lots, Inc. agent. This phone number is Big Lots, Inc.'s best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-244-5687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Lots, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Lots, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Big Lots, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Big Lots, Inc.. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Big Lots, Inc.. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2196 wordsBig Lots, Inc. Customer Phone Numbers
Corporate Offices
For customer service, press 0. If you know your party's extension, you can dial it anytime. Press 1 for an associate, 2 for a vendor, 3 for general information, or 4 if you're a customer. We also offer free tools: Talk for me, Skip the wait, Schedule my call.
How do I get through the phone menu to a live person?
You might want to try our free service that calls and chats with customer service for you, then sends you a report. Or perhaps our other free service, which waits on hold and lets you know when a human rep is on the line. If neither of those sound good, our team's also documented the phone menu for Big Lots, Inc. below.
Let us call and talk to Big Lots, Inc. for you
We'll call and talk to Big Lots, Inc. for you. Our AI powered phone can dial, navigate their phone menu, wait on hold, and even speak to customer service on your behalf, all for free. You won't even need to learn the various phone options. Want to learn more about us calling for you?
We can get a live person on the line for you
We can connect you directly with a live person. That same, free CallHelpdesk Phone can even dial, navigate menus, and wait on hold for you – though you're welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to stress about fiddling with menu options or getting lost in a phone maze. Want to learn how to skip the hold time? We've got tips for that! Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Big Lots, Inc. phone number to keep our documentation of their phone system up-to-date. Here's how our research team describes Big Lots, Inc.'s phone system greeting: "What can we help you with today?" And here's our latest tip for navigating their phone menu to reach a real person as quickly as possible: Below, you'll find some snippets we've gathered from Big Lots, Inc.'s phone menus, along with tips to give you a clearer idea of what you'll encounter when you call. We've also highlighted why each of them is important.
Heard when the phone system first answers
Thanks for calling Big Lots. Your call might be recorded for quality and training. For online purchases or inquiries, just press one.
They may ask you to say or enter information
Thanks for calling Big Lots. We're transferring your call to Community Bank, our credit card service provider. Please hold. You've reached our Big Lots credit card customer care system, thanks for calling. Just a heads-up, this call might be monitored or recorded for quality purposes. You can save time by checking your balance and making payments for free online. Just visit the website listed on the back of your card or on your statement. And remember, you can also make payments for free using Easy Pay via postal mail or through our automated phone system. Please say the primary account holder's sixteen digit card number, or you can enter it followed by the pound key. Or just say, "I don't have it."
The first phone menu
Hi there! Thanks for calling Big Lots customer care. If you'd like to hear the main menu again, just press pound. For rewards program help, press one. And for store support or any store questions, press two.
What are the hours and when should I call?
Big Lots, Inc. runs the call center for 866-244-5687, open Mon-Fri 8am-10pm and Sat-Sun 8am-8pm ET. The short answer? You should call on a Thursday. We've based this observation and the next section on analyzing 226 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
With our free AI-powered phone, you can call, talk, wait on hold, or even navigate for you. You can also schedule that call with Big Lots, Inc. for when they're open and it works for you. We'll confirm you're ready before placing the call, just in case. So you can truly "set it and forget it" ahead of time. You can schedule a call with Big Lots, Inc. Schedule a call with Big Lots, Inc. Here's an important note: busy times vs hold times vs best time to call. When we refer to busy or less busy times, we're talking about call volume. The busiest times are when the most people are calling this Big Lots, Inc. phone number (least busy times have fewer people calling). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Big Lots, Inc. staff their call centers differently by time of day and day of the week. So, you might experience a shorter wait on hold even at the busiest of times. When we talk about the best time to call, we're referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
Want to know the best time to call Big Lots, Inc.? Sunday's your quietest bet. Friday, though, is their busiest day, typically seeing 156% more phone calls. We gathered this info from a sample of 226 calls made using our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We've found the shortest hold times are on Wednesday. And on average, you'll wait longest in the queue on Monday. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. So, remember our service names: call and talk for me, wait on hold for me.
The best time to call Big Lots, Inc.
So, it's Thursday that's the best day to call Big Lots, Inc.
Calling this Big Lots, Inc. Customer Number
By Adam Goldkamp. Calling this number meant a lengthy wait, but I ultimately got a productive response. When I called, an automated menu first asked if I needed support for an online order or assistance with a store experience. I chose the store experience option, then spent about 10 minutes on hold before finally opting for their callback service. About 20 minutes later, I received a call back. The representative thanked me for calling Big Lots and asked how they could help. I explained I was considering a purchase and wanted to know their return policy if I wasn't satisfied. The rep confirmed she could help, but first, she wanted my name so she could address me personally. Honestly, I found that a bit off-putting, but I gave her my name anyway. Once I did, she explained that if I needed to make a return, I'd have 30 days to do so, and I could do it at any Big Lots store. I'd need to bring the original receipt and packaging, and she confirmed it was 30 *calendar* days, not 30 *business* days. Based on this, I'd feel comfortable getting assistance from Big Lots, though the wait can be a bit of a pain. The callback program definitely helps, and it clearly works as intended. Personally, I didn't enjoy being asked my name just for addressing me, but I can see that being a positive for some people. I'd definitely use this number, but only if I had time to wait for a callback. Adam's been working tirelessly to help folks navigate phone trees, sharing top tips and tricks, and writing tons of guides for those tricky customer service issues. He's even been featured in the Wall Street Journal, Inside Edition, and Bloomberg.
Why Customers Call Big Lots, Inc.
If you've got a moment to read before you call Big Lots, Inc., we recommend checking out our articles on common issues. What is Big Lots, Inc.?
What is Big Lots, Inc.?
Big Lots, Inc. is a leading American retailer known for offering customers a huge assortment of quality merchandise at discounted prices. With over 1,400 stores across the United States, Big Lots has a wide range of products, including furniture, home decor, electronics, toys, clothing, pantry staples, and more. They're focused on giving customers excellent value for their money by finding products from various trusted brands and suppliers. Big Lots also aims to make shopping convenient and enjoyable with clean, organized store layouts, friendly and knowledgeable associates, plus an easy-to-navigate website for online shopping. Whether you're looking for household essentials or unique finds, Big Lots wants to be your go-to for great deals on a diverse selection of merchandise. Where are the Big Lots stores located?
Where are the Big Lots stores located?
You'll find Big Lots stores conveniently located across the United States. With over 1,400 stores nationwide, we're working hard to bring our customers affordable products in every region. Chances are there's a Big Lots store nearby, whether you're in a bustling city or a suburban neighborhood. Our website's store locator lets you easily find the nearest location by entering your zip code or city name. From Maine to California, and everywhere in between, you can easily access a wide range of quality merchandise at discounted prices. We're committed to providing convenient access to our stores, making sure your shopping needs are met no matter where you are. What's the Big Lots return policy?
What is the Big Lots return policy?
Big Lots wants you to be happy, so they've got a flexible return policy. You can return most items, like furniture, mattresses, and electronics, within 30 days of buying them. A few things are exceptions though: DVDs, CDs, and video games must be unopened to be returned. You'll also need a valid receipt for all returns at Big Lots. If you don't have it, they'll usually offer an exchange or merchandise credit. Online purchases might have a different return process, so it's best to check the website or contact customer service for help. Overall, Big Lots tries to make returns hassle-free and provide a positive shopping experience for everyone. Top Big Lots, Inc. customer service problems
Top Big Lots, Inc. customer service problems
Click the link above for answers to nearly any Big Lots, Inc. customer service question, including step-by-step guides for even the toughest issues. You can also describe a new problem and get instant answers. Here's a look at some recent calls to Big Lots, Inc. and why people called. Do any of these sound like your reason for calling? Missing package: "I haven't received my package." - (4m 9s, Jan 17, 2025, 10:19 PM) Rewards program: "My question is about the rewards program." - (3m 3s, Dec 28, 2024, 3:08 PM) Coupons not honored: "I wanna know why they're not honoring my ten dollar off coupon either." - (14m 33s, Dec 20, 2024, 8:00 PM) We get information about why customers call Big Lots, Inc. from issues they've reported to CallHelpdesk. Big Lots, Inc. issues reported to CallHelpdesk.
More Big Lots, Inc. Customer Service Contacts
You don't just have to call Big Lots, Inc. customer service. We've listed the best ways to contact them below, by medium.
Big Lots, Inc. Customer Help Desk / Web Support
Big Lots, Inc. customer service is available through their website via this link, though it's often a last resort – or sometimes your only option. You'll often dig through help articles to find a form and 'be allowed' to submit a problem to their team, and it rarely leads to a real-time conversation. Because of this, CallHelpdesk doesn't recommend it unless it's the only way.
Conclusion and closing notes
Here's Big Lots, Inc.'s best phone number, complete with current real-time wait times and tools to help you skip the lines and get straight to an agent. We know it's their best number because 5,574 customers, just like you, have used it in the last 18 months and provided feedback. The customer care team answering 866-244-5687 usually helps with common issues like Returns, Cancel order, Change order, Track order, Complaint, and other service-related questions. Before calling Big Lots, Inc., tell us your issue first; we might suggest the best contact method (phone or web). They have 2 phone numbers in total. It's often tough to know the best way to reach Big Lots, Inc. representatives, so we started gathering this information based on suggestions from our customer community. Please keep sharing your experiences so we can keep improving this free resource. Just to be clear, CallHelpdesk doesn't provide call center services or customer support for Big Lots, Inc.; the two organizations aren't related. Instead, CallHelpdesk builds free tools and shares information to help customers of companies like Big Lots, Inc. For larger companies, this includes tools like our CallHelpdesk Phone, letting you call and skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate confusing phone menus, hold times, and customer service frustrations. As long as you keep sharing this with friends and family, we'll keep doing what we do.