This is About.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a About.com agent. This phone number is About.com's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-204-4000 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call About.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, About.com has 1 phone number. It's not always clear what is the best way to talk to About.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for About.com. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like About.com. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
CallHelpdesk researchers regularly call this About.com phone number to document their phone system. Here's our latest tip: calling this About.com number should connect you directly to a real human being. You actually won't need most of the other information on this page, because this About.com phone number is a direct line to a human. The line is well-staffed, so you should expect a very short wait on hold, or maybe no wait at all, if you call during business hours. We don't know of any phone menus you'd even encounter when you call.
About.com's call center, 212-204-4000, operates Mon-Fri 8am-5pm ET. The short answer? You should call on a Friday. We've based this insight (and the info below) on analyzing 9 calls made in the last 90 days using our free, web-based phone (see above). An important note on busy times, hold times, and the best time to call: When we talk 'busy' or 'less busy,' we're referring to call volume. Busiest times mean the most people are calling this About.com number; fewer people call during least busy times. But high call volume doesn't necessarily mean a long hold time for you. Companies like About.com staff their call centers differently by time of day and day of the week. So, you might find a shorter hold time even during peak busy times. The 'best time to call' means finding the optimal combination of lower call volume and shorter wait times.
Friday's the least busy day to call About.com, and Thursday's the most busy. This is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
Looks like Wednesday has the shortest hold times. But on average, you'll wait longest in the queue on Thursday.
So, the best day to call About.com is Friday. While it isn't the day with the absolute shortest wait on hold, we still recommend it for its great combination of low call volume and short hold times. We also think About.com staffs their call center really well on Friday. Just remember, this phone number doesn't have a phone menu or long waits. Calls usually get picked up right away if you're calling during their opening hours. If there *is* any wait, it's usually super short.
Besides calling, you've got other ways to reach About.com customer service. We've listed the top options below, by medium.
If you're looking for About.com customer service, their website's online submission form is often a last, or sometimes only, resort. You'll likely need to dig through help articles just to find the form and be "allowed" to submit your problem. Since it rarely leads to a real-time conversation, CallHelpdesk doesn't recommend this unless it's your only option.
Here's About.com's best phone number, with the current real-time wait on hold and tools to help you skip the lines and reach an About.com agent. It's About.com's best number because 54 customers just like you have used it over the last 18 months and given us feedback. The customer care team at 212-204-4000 typically handles issues like 'Setup service,' 'Service problem,' 'Cancel service,' 'Change plan,' 'Overcharge/Strange charge,' and other common customer service concerns. Instead of calling About.com directly, try telling us your issue first. We might then recommend the best way to contact them, whether by phone or web. About.com only has 1 phone number. Since it's not always clear how to best talk to About.com reps, we've compiled this info from customer community suggestions. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support for About.com. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like About.com. For large companies, that includes tools like our CallHelpdesk Phone, letting you call a company but skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with friends and loved ones, we'll keep doing it.