Please choose from the following options. To locate the a store in your neighborhood, visit our store locator on ace hardware dot com or press one. For ace hardware dot com, press two. For Ace rewards, press three. For gift card, press four. For any questions related to an Ace store, press five. For products, press six. For consumer privacy, press seven. For all other requests, press nine."
This is Ace Hardware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ace Hardware agent. This phone number is Ace Hardware's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-827-4223 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ace Hardware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Ace Hardware has 1 phone number. It's not always clear what is the best way to talk to Ace Hardware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Ace Hardware. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Ace Hardware. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It calls and talks to customer service for you, then sends a report. Or, there's our other free service that waits on hold and tells you when a human rep is on the line. If those don't appeal, our team's also documented Ace Hardware's phone menu below.
How about we call Ace Hardware and chat with them for you? Our AI-powered phone can dial, navigate phone menus, wait on hold, and even talk to customer service for you, for free. You won't even need to figure out the various phone options. Want to learn more about us calling for you? Find out more about how we can call for you.
We can actually get a live person on the phone for you. Our free CallHelpdesk Phone can even dial, navigate through the menus, and wait on hold for you – though you're always welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to worry about digging through menu options or navigating that confusing maze. You can also learn more about how to skip the hold time. And of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Ace Hardware phone number to keep tabs on their phone system. Here's how our team describes the greeting you'll hear when you call Ace Hardware: "Please choose from the following: To locate an Ace Hardware Store, press 1. To cancel the order, press 2. For questions about existing orders, press 3. For questions regarding Ace Rewards Account, press 4. For questions or issues with your Ace Gift Card, press 5. For questions or comments about your in-store experience, press 6. For product questions, press 7. For consumer privacy requests, press 8. And for all other proposals, press 9." And here's our latest tip for navigating that phone menu to reach a real person as quickly as possible: We've put together some clips from Ace Hardware's phone menus and tips below, just to give you a clearer idea of what you'll encounter when you make that call. We've also highlighted why each one matters.
Thanks for calling the ACE consumer care center. Just so you know, your call might be recorded for quality assurance. Our menu options have changed, so please listen carefully. Here are your choices: To find an ACE store near you, visit our store locator at ace hardware dot com, or press one. For ace hardware dot com, press two. For Ace rewards, press three. For gift card, press four. For questions about an ACE store, press five. For products, press six. For consumer privacy, press seven. For all other requests, press nine.
Ace Hardware runs the call center for 888-827-4223, and they're open Mon-Sun from 7am-7pm CT. So, the short answer is you should definitely call on a Tuesday. We've based this observation and the next section on analyzing 99 calls made in the last 90 days with our free, web-based phone (see above).
Our free AI phone can call, talk, wait on hold, or even navigate for you. You can also schedule your call with Ace Hardware for a time they're open and that works for you. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. Ready to schedule a call with Ace Hardware? Quick note: busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're referring to call volume. Busiest times mean the most people are calling this Ace Hardware phone number; least busy times mean fewer people. But high call volume doesn't necessarily mean a long hold time for you. Companies like Ace Hardware staff call centers differently by time of day or week. So, you might wait less even during the busiest times. The best time to call is when you get the optimal mix of lower call volume and shorter wait times.
If you're calling Ace Hardware, Saturday's your quietest day. Monday, though, is their busiest, seeing 144% more calls. We based this on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days. Sun Mon Busiest Tue Wed Thu Fri Sat Quietest Mon Busiest Sat Quietest
We've found the shortest hold times are on Friday. On average, Tuesdays have the longest waits in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't really need to worry about average wait times at all. Just use call and talk for me wait on hold for me.
So, the best day to call Ace Hardware is Tuesday.
If you've got some time for a quick read before you call Ace Hardware, we'd suggest checking out our articles that address specific problems. Is It Possible to Merge Two Ace Hardware Accounts?
You can merge two Ace Hardware accounts, but it does take a little effort and patience. You'll need to contact customer service, verify your identity, and confirm your account details. After that, you'll choose which account to keep and transfer any rewards points or gift cards, if they apply. Once that's done, just make sure all necessary credits are in your main profile before permanently closing the other accounts. If you communicate well through each step of the consolidation, everything should go smoothly without any issues during the transfer period. By the way, what's Ace Hardware's return policy?
You can usually return most items to Ace Hardware within 30 days of buying them. Just make sure you have the original receipt or a gift receipt, and the item needs to be in its original packaging and condition. Keep in mind that some things, like paint, cutting tools, and appliances, might have special return rules. If you bought something online, just get in touch with customer service for help with your return. They'll typically give you your money back the same way you paid, though there are exceptions for things bought with a check or gift card. For those, you'll get a store credit instead. Ace Hardware really wants you to be happy, so they've made their return process pretty fair and easy to understand. By the way, what are Ace Hardware's store hours?
Ace Hardware's store hours can actually vary by location. But most Ace Hardware stores are open Monday through Saturday, usually from 8:00 am until 8:00 pm. On Sundays, you'll generally find Ace Hardware stores open from 9:00 am to 6:00 pm. These hours give customers plenty of time to stop by their nearest Ace Hardware store for all their DIY, home improvement, or gardening needs. To make sure you've got the most accurate store hours, it's always a good idea to check your local Ace Hardware's specific hours on the company's official website or just give the store a call directly. Top Ace Hardware customer service problems
Click the link above for answers to almost any Ace Hardware customer service question, including step-by-step guides for complex issues. You can also detail a new issue and get instant answers. Below is a sample of recent calls to Ace Hardware and their purpose. Does any sound like why you're calling? Account linking assistance: "I signed up in the store, linked my account." - A call lasting 6m 30s, Dec 30, 2024 10:09 PM. ACE Rewards inquiry: "Is there a way that I if I get my receipt from purchasing in that store, that I could somehow get them into my ACE rewards program?" - A call lasting 4m 12s, Nov 25, 2024 7:00 PM. Issues with app discounts: "I was trying to get my ten dollars with the download of the new app." - A call lasting 2m 53s, Nov 24, 2024 8:46 PM. Requesting a stop sign: "Can you put a some stop sign for the smart face?" - A call lasting 13m 13s, Nov 14, 2024 3:45 PM. Ace Rewards account issue: "I'm having trouble with my Ace Rewards account because I'm also identified as military in the system." - A call lasting 3m 54s, Jul 5, 2024 3:10 PM. All this info about why customers call Ace Hardware is pulled directly from issues they've reported to CallHelpdesk.
You've got other ways to reach Ace Hardware customer service besides calling. We've listed the best options below, broken down by type.
You can chat with customer service using this link. If phone service isn't available or wait times are long, many folks prefer chat as a great alternative – some even like it more than calling! Luckily, Ace Hardware provides this option.
Need customer service? You can email us at carecenter@acehardware.com or support@acehardwaresuperstore.com. While emailing might not be your first choice, especially for urgent or time-sensitive issues, it's a super common way to communicate, and Ace Hardware will reply to your emails.
You can find online customer service support at acehardwaresuperstore.com, but it's often a last-ditch effort. You'll likely have to dig through help articles just to find a form and get "allowed" to submit an issue. It rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless it's your only option.
Here's Ace Hardware's best phone number, along with current wait times and tools to help you get straight to an Ace Hardware agent. We know it's their best because 1,266 customers, just like you, have used this contact in the past 18 months and given us feedback. When you call 888-827-4223, their customer care team typically helps with Returns, Cancel order, Change order, Track order, Complaint, and other common customer service issues. Instead of calling Ace Hardware right away, tell us your issue first. We might be able to suggest the best way to reach them – by phone, email, web, or chat. Ace Hardware only has 1 phone number in total. It's not always clear how to best talk to Ace Hardware representatives, so we started gathering this information from our customer community's suggestions. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support for Ace Hardware. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Ace Hardware. For big companies, that includes tools like our CallHelpdesk Phone, letting you call but skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with your friends and family, we'll keep doing it.