When you have it, say ready. Please say ready to enter your SNID."
This call may be recorded for quality and training purposes. Please say sales, if you are interested in help purchasing a new product, or say support, if you need support with a product you please say sales."
Please please say sales or press one. If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own,."
This is Acer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acer agent. This phone number is Acer's best phone number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-695-2237 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Acer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Acer has 3 phone numbers. It's not always clear what is the best way to talk to Acer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Acer. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Acer. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
It only works if your device has an 11 or 22-digit serial number. Say 'Customer Service,' press 0, then enter your device's serial number. Free tools are available: Talk for me, Skip the wait, Schedule my call.
You'll need a device with a serial number for this. Say 'Customer Service,' then press 0, and enter your device's serial number. Free tools are available: Talk for me, Skip the wait, Schedule my call.
Why not try our free service? It'll call and talk to customer service for you, then send a report. Or, there's our other free service that'll wait on hold and tell you when a human rep's on the line. If neither of those sounds good, our team's also documented the Acer phone menu below.
We'll call and talk to Acer for you. Our AI-powered phone will dial, navigate the menu, wait on hold, and even talk to customer service for you, totally free. You won't even need to learn the path through all those phone options. Find out more about us calling for you.
We can get a live person on the phone for you. Our free CallHelpdesk Phone service can call, navigate the menus, and even wait on hold for you. You're always welcome to do all the talking yourself, though. We'll notify you once a representative is on the line and ready to chat, so you won't have to worry about changing menu options or weaving your way through that confusing maze. You can learn about skipping the hold time. We also have information on skipping the hold time. Of course, we completely understand if you'd rather do all the dialing, waiting, and talking yourself. Remember, all of these free tools are completely optional. Our CallHelpdesk researchers routinely call this Acer phone number to document how their phone system works. Here's our latest tip for navigating their phone menu to reach a real person as quickly as possible: Calling this Acer number should connect you directly to a real human being. Below, you'll find some clips we've gathered from Acer's phone menus, along with tips that'll give you a good idea of what to expect when you call. We've also highlighted why these details are important:
To get you connected with technical support, we're going to need your product's SN ID. That SNID is an eleven or twelve digit number; you'll find it next to the barcodes on the bottom of your product label. Once you have it, just say 'ready' to enter your SNID.
Thanks for calling Acer's customer service! Just so you know, this call might be recorded for quality and training purposes. If you're interested in help purchasing a new product, please say 'sales.' Or, if you need support with a product, just say 'support.'
Thanks for calling Acer customer service! Just a heads-up, this call might be recorded for quality and training. If you're looking to buy something new, please say 'sales' or press one. Or, if you need help with a product you already own, say 'support' or press two. This section is actually an excerpt from a call with Acer on Monday, June 3, 2024, at 4:40 PM. Honestly, a lot of the info here isn't really necessary because this Acer phone number connects you directly to a real person! They're well-staffed, so you should expect a very short wait on hold, or even no wait at all, as long as you're calling during business hours. We also don't know of any phone menus you'd run into when you call.
Acer's call center for 866-695-2237 runs 24 hours a day, 7 days a week. The short answer: you should call on a Thursday. This observation and the next section come from analyzing 438 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone, it can call and talk, wait on hold, or even navigate complex phone menus for you. What's more, you can easily schedule your call with Acer for a time that works perfectly for you and when their lines are open. We'll always confirm you're ready before we place the call, just in case, ensuring you're fully prepared. This means you can truly "set it and forget it" well ahead of time. Now, an important note about understanding busy times versus hold times, and what we consider the best time to call: When we refer to "busy" or "less busy" times, we're simply talking about the overall volume of calls. The busiest times are when the most people are calling this Acer phone number, and conversely, the least busy times have fewer people calling. However, a high call volume doesn't necessarily mean that you'll experience a long hold time when you call. Companies like Acer staff their call centers differently throughout the day and week. Because of this, you might actually experience a shorter wait on hold even during their busiest periods. Ultimately, when we refer to the "best time to call," we're aiming for that optimal combination of lower call volume and shorter wait times.
If you're looking to call Acer, Sunday is typically the least busy day. Monday, however, is the busiest day, averaging 89% more phone calls by comparison. This insight comes from analyzing a sample of 438 calls made using our AI-powered, web-based phone over the past 90 days.
We've found that Monday usually has the shortest hold times. But Wednesdays typically see the longest average wait in the queue. Still, with our free call and talk for me or wait on hold for me service, you don't really need to stress about average wait times. Just use our call and talk for me or wait on hold for me.
So, Thursday is the best day to call Acer. But keep in mind, there's no phone menu or long waits when you call this number. They usually pick up right away if you call during their opening hours. If there's any way, it'll typically be very short.
If you've got some time to read before calling Acer, we recommend looking over our problem-specific articles. What's the return policy for Acer products?
Acer's got a pretty straightforward and customer-friendly return policy for its products. If you're not totally happy with your Acer product, you can send it back within 14 days of when you bought it. Just make sure you include the original sales receipt and all the accessories that came in the original packaging. The product itself needs to be in its original condition, without any damage or signs it's been used. Acer does reserve the right to check the product's condition once it's returned. Once your return gets approved, you'll be eligible for a full refund, though they won't cover any shipping or handling fees. For more details or to start a return, you can get in touch with Acer's customer support team or check out their website for a step-by-step guide on how the whole return process works. By the way, what kind of warranty do Acer products come with?
When you get an Acer product, it comes with a standard limited warranty, though the exact coverage can change depending on what kind of product it is. For most Acer laptops, desktops, and monitors, you'll get a one-year warranty that covers any manufacturing defects or faulty components. Plus, for many Acer products, you can buy extended warranties separately, giving you up to three years of coverage. Just keep in mind that warranties might be different depending on your region and the specific model you have. To get the most accurate info about a specific product's warranty, it's best to check the Acer website or simply contact customer support. Acer's really focused on giving you reliable products and making sure you're happy with their warranty options. By the way, what are the recommended system requirements for Acer gaming laptops?
Acer's recommended system requirements for gaming laptops vary, depending on the model and its intended use. But generally, for smooth gaming, Acer suggests at least an Intel Core i5 or AMD Ryzen 5 processor, 8GB of RAM, and a dedicated graphics card with 4GB VRAM. They also recommend a Full HD display for immersive visuals, and storage like SSDs or hybrid drives are best for faster loading. For high-end gaming, Acer suggests models with more powerful processors (like an Intel Core i7 or AMD Ryzen 7), larger RAM, and advanced graphics cards with more VRAM. Meeting these requirements ensures your Acer gaming laptop delivers optimal performance and graphics for an enjoyable experience. Top Acer customer service problems
Just click the link above for answers to nearly any Acer customer service question, including step-by-step guides for even the most complex issues. You can also describe a new problem and get instant answers. Here's a look at some recent calls to Acer and their reasons. Do any of these sound like why you're calling? For a replacement AC charger: "I need a replacement AC charger for this computer." - Call lasted 7m 15s, Feb 10, 2025 3:10 PM. About products: "I was calling for one of the products that y'all sell." - Call lasted 4m 17s, Jan 27, 2025 9:34 PM. "My keypad won't work." - Call lasted 3m 34s, Dec 28, 2024 3:37 PM. For a repair store: "I was checking with y'all if y'all have a store to fix one of y'all's computer?" - Call lasted 3m 55s, Dec 19, 2024 1:18 AM. We pull information on why customers call Acer, specifically from issues reported to CallHelpdesk.
You've got other ways to contact Acer customer service besides the phone. Below, we've listed the best options by medium.
You can launch a customer chat by clicking the link: acer.custhelp.com. If phone customer service isn't available or wait times are long, many people prefer chat as the next best option. Some even prefer it over calling. Luckily, Acer's got this option.
Here's our customer service email: acer1@mailwc.custhelp.com. While emailing a service department might not be your top pick, especially if your issue's urgent or time-sensitive, it's a super common way to reach us, and Acer will reply to your email.
Acer customer service web support is available at acer.custhelp.com, but it's typically a last resort – or sometimes your only option. You'll often have to dig through help articles just to find a form to 'submit' a problem, and it rarely leads to a real-time chat. So, CallHelpdesk doesn't recommend it unless there's no other way.
Here's Acer's best phone number, with current real-time hold times and tools to help you skip the lines and get straight to an Acer agent. We consider this Acer's best number because 5,244 customers, just like you, have used this contact info over the past 18 months and provided feedback. The customer care team answering calls to 866-695-2237 typically helps with common issues like 'Where to buy,' 'Complaint,' 'Technical support,' 'Repairs,' 'Returns,' and other customer service issues. Instead of calling Acer right away, try describing your issue to us first. We might be able to suggest the best way to contact them – whether by phone, chat, email, or their website. Acer has 3 phone numbers in total. It's often unclear how to best reach Acer representatives, so we started gathering this information based on suggestions from our customer community. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support for Acer. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like Acer. For large companies, this includes tools like our CallHelpdesk Phone, which lets you call and skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.