CIGNA

CIGNA Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to CIGNA for you

We can get a live person on the line for you

If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For please say or enter the date of birth for the person you're calling about."

If you are a Cigna customer, press one.
If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, press three.
For all other callers, press four.
To hear these options again, press nine."

If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life insurance, including a d and d, press two."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call CIGNA

Calling this CIGNA Customer Number

By Jeff Whelpley

Aug 12, 2024

Why Customers Call CIGNA

More CIGNA Customer Service Contacts

CIGNA Customer Phone Numbers

Medical, Dental & Vision Customer Service

You'll need to say 'Customer,' then 'Your birthdate,' press 0, and finally, say 'It's none of those.' To speak with a representative, you'll need to provide your ID number. Are you a customer, a provider, or calling about enrollment? We also offer free tools: Talk for me, Skip the wait, Schedule my call.

Northeast Customer Service

You'll get right to a person. There's little to no wait. Just a heads-up, you might need to tell them it's a medical claim, not a flex account claim. Please hold while we transfer your call. Don't forget our free tools: Talk for me, Skip the wait, Schedule my call.

NY Life Claims Customer Service

We're open Mon-Fri, 8 AM-5 PM EST. This is our Pittsburgh disability insurance claims office. Enter 3, then 2, or simply say 'Operator'. If it's not a disability claim, you might be in the wrong place. For New York Life Group Benefits Solution - Claimant, press 1. If you're calling for someone else, press 2. Free tools available: Talk for me, Skip the wait, Schedule my call.

How do I get through the phone menu to a live person?

Why not try our free service? It'll call and talk to customer service for you, then send you a report. Or, there's our other free service that waits on hold and lets you know when a human rep is on the line. If neither of those sound good, our team's also put together CIGNA's phone menu below.

Let us call and talk to CIGNA for you

Let's call and chat with CIGNA for you. Our AI powered phone can dial, navigate the menu, wait on hold, and even talk to customer service – all for you, for free. You won't even have to figure out all those phone options. Find out more about how we can call for you.

We can get a live person on the line for you

We can get a live person on the line for you. Our free CallHelpdesk Phone service can call, navigate the menus, and even wait on hold for you, though you can always choose to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to speak, so there's absolutely no need for you to worry about navigating menu options or weaving your way through that phone maze. You can learn more about how we help you skip the hold time. Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all of these free tools are completely optional. Our CallHelpdesk researchers regularly call this CIGNA phone number to keep our documentation of their phone system up-to-date. Here's how our research team describes the CIGNA phone system's greeting: "Cigna customer, press 1. Provider, press 2. Questions about enrolling in a Cigna plan, press 3. All other questions, press 4." And here's our latest tip for navigating that phone menu to reach a real person as quickly as possible: "Direct to a human." Below, you'll find some clips we've gathered from CIGNA's phone menus, along with tips that'll give you a good idea of what to expect when you call. We've also highlighted why they're important.

Heard when the phone system first answers

Hi there, and thanks for calling Cigna Healthcare. If you're experiencing a life-threatening emergency, please hang up now and dial nine one one. Please choose from the following options. If you're a Cigna customer, press one. If you're a provider, press two. If you have questions about enrolling in a Cigna plan, you can get faster service in the future by dialing the toll-free number on the back of your ID card. To continue your call, please choose from these options. If you're calling about medical, dental, pharmacy, or mental health and substance abuse, press one. For disability, family medical... If you've received your new ID card and are calling about that 'activate your online account' sticker, please know that your Cigna coverage is already active. That message is actually referring to register for my Cigna dot com. You don't need to do anything to activate your Cigna coverage or ID card. If you're already registered on mycigna dot com, thank you. If you haven't registered for an account yet, you can do so at my Cigna dot com forward slash activate.

They may ask you to say or enter information

Hello, and thank you for calling Cigna Healthcare. If this is a life-threatening emergency, please hang up and dial nine one one. Could you please select from one of the following options? If you're a Cigna customer, press one. If you're a provider, press for faster customer service. When calling in the future, you can actually dial the toll-free number listed on the back of your ID card. To continue with your call, please select from one of the following options. If you're calling about medical, dental, pharmacy, or mental health and substance abuse, press one. For... please say or enter the date of birth for the person you're calling about.

The first phone menu

Hello, and thanks for calling Cigna Healthcare. Please choose from the following options. If you're a Cigna customer, press one. If you're a provider, press two. If you have questions about enrolling in a Cigna plan, press three. For everyone else, press four. To hear these options again, just press nine.

After you press 1

For faster service next time you call, you can just dial the toll-free number right on the back of your ID card. To continue, please choose from these options. If you need contact info for our privacy office, press five. For anything else, press six. Want to hear these options again? Just press nine. Sorry. I didn't get that. If your call is about medical, dental, pharmacy, or mental health and substance abuse, press one. For disability, family medical leave, or life and insurance, including a d and d, press two. If it's about accidental injury, critical illness, or hospital care, press three. To ask for a letter of previous coverage, or to report a lost or stolen ID card, press four. For our privacy office's contact details, press five. And for any other questions, press six. We really value your call experience. Please stick around after your call to complete a quick survey. Please hold on while we transfer your call. Just so you know, calls might be monitored or recorded to make sure we're providing the best service. Again, if your call is about medical, dental, pharmacy, or mental health and substance abuse, press one. For disability, family medical leave, or life insurance, including a d and d, press two.

What are the hours and when should I call?

CIGNA's call center for 800-997-1654 is open 24/7. In short, you should definitely call on a Friday. We based this observation and the next part on analyzing 438 calls from the past 90 days, all made using our free, web-based phone (see above).

Call when they- and you- are open

When you use our free AI-powered phone to call, talk, wait on hold, or even navigate for you, you can also schedule that call with CIGNA for a time that works best for you and when they're open. We'll confirm you're ready before we place the call, just in case. That means you can truly "set it and forget it" well ahead of time. You can schedule a call with CIGNA. Go ahead and schedule a call with CIGNA! Here's an important note about busy times, hold times, and the best time to call. When we talk about 'busy' or 'less busy' times, we're really just referring to the sheer volume of calls. The busiest times are when the most people are calling this CIGNA phone number, while least busy times naturally have fewer callers. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like CIGNA staff their call centers differently depending on the time of day and day of the week, so you might even experience a shorter wait on hold during their busiest periods. And when we talk about the 'best time to call,' we're looking for that optimal mix of lower call volume and shorter wait times.

The least busy time to call

If you're calling CIGNA, Saturday is your best bet as it's the least busy day. Tuesday, on the other hand, is the busiest, averaging 223% more phone calls. We found this out from a sample of 438 calls made with our AI-powered, web-based phone over the last 90 days.

The shortest wait on hold

We've found Monday usually has the shortest hold times. Thursday, on average, sees the longest waits in the queue. But if you use our free 'call and talk for me' or 'wait on hold for me' service, you won't really need to worry about average wait times. That's 'call and talk for me' or 'wait on hold for me'!

The best time to call CIGNA

So, Friday's the best day to call CIGNA.

Calling this CIGNA Customer Number

By Jeff Whelpley By Jeff Whelpley Calling this number featured an effective automated system, but not a very responsive customer service team. When I called this number, I was initially welcomed to Cigna and asked if I was calling as a customer of Cigna, a provider or looking for information. I hit the button for information, and I was asked if I was calling about medical, dental or some other kind of care. I hit the button for dental care, and the system asked me to provide my zip code so that it could best assist me. I offered my zip code, and the system asked me to confirm that I had entered the zip code correctly. I did so, and the system said that it would transfer me to someone. After a few minutes, I was directed to a representative, who asked me to provide my first and last name. I said that I was calling to find out the cost of a Cigna plan, and was promptly interrupted and asked again to provide my first and last name. I explained to her that I did not want to provide my information yet and reiterated that I was calling to get information on a plan from Cigna and its cost. The next sound I heard was a disconnection tone from my phone. There was no effort to explain that she could not provide service without me identifying myself, no information provided, no direction to their website or anything of the kind. All I got was a dial tone. I thought the automated system did a great job of navigating me through things quickly, but I was really disappointed in the unprofessional manner of getting hung up on to end the call. I understand if protocols require identification, but interrupting someone and hanging up with no explanation simply isn't acceptable. Based on this, I would not use this number for service. Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at CallHelpdesk. He's also a Google GDE and involved in the Angular community.

Why Customers Call CIGNA

If you've got a moment to read before calling CIGNA, we suggest you check out our articles on specific issues. What is CIGNA HealthSpring?

What is CIGNA HealthSpring?

CIGNA HealthSpring is a top healthcare company, specializing in comprehensive, affordable health insurance plans for individuals and families. We offer many coverage options, including Medicare Advantage plans, Medicare prescription drug coverage, and Medicaid plans. With a strong network of providers, we ensure our members get quality, timely care and services. CIGNA HealthSpring's committed to improving our members' health, using innovative programs and tech for personalized, patient-centered care. Our mission? To help individuals and families navigate the complex healthcare system and make informed health decisions. So, what are the benefits of choosing CIGNA HealthSpring?

What are the benefits of choosing CIGNA HealthSpring?

Picking CIGNA HealthSpring offers some great benefits if you're looking for healthcare coverage. First, they've got a comprehensive network of providers, making quality healthcare easy to access. You can pick from tons of doctors, hospitals, and specialists in their network, which means convenient, personalized, and timely care. Plus, CIGNA HealthSpring provides comprehensive coverage, including preventive care, prescription drugs, hospital stays, and specialist visits. This ensures you get the care you need without a financial burden. They also offer extra perks like wellness programs, discounts on health products, and resources to help you stay healthy. With CIGNA HealthSpring, you get peace of mind, knowing you're backed by a reputable provider offering quality, comprehensive coverage. So, what kind of insurance plans does CIGNA offer?

What types of insurance plans does CIGNA offer?

CIGNA's got a wide range of insurance plans, ready to meet all sorts of healthcare needs. These include medical, dental, vision, pharmacy, and behavioral health coverage. When it comes to medical insurance, CIGNA offers options like employer-sponsored plans, individual and family plans, Medicare Advantage plans, and international health plans. They've also got a variety of dental plans for both individuals and employers, covering everything from comprehensive coverage and preventive services to orthodontic care. Their vision insurance includes plans that cover eye exams, glasses, and contact lenses. And their pharmacy services cover prescription medications. What's more, CIGNA really prioritizes mental health and wellness with their behavioral health plans and resources. With all these comprehensive insurance options, CIGNA wants to make sure individuals and families can find the right coverage for their specific healthcare needs. Top CIGNA customer service problems

Top CIGNA customer service problems

Just click the link above, and you'll find answers to almost any CIGNA customer service question you might have, even step-by-step guides for the trickiest problems. You can also describe a new problem and get instant answers. We've listed a few recent calls to CIGNA below, along with why they called. Do any of these sound like why *you're* trying to get in touch? Missing health cards: "She's been trying to get through because she didn't receive her new health cards in the mail." - This call lasted 62m 16s on Jan 6, 2025 at 7:28 PM. Inquiry about a charge: "I need to talk to someone about a charge for a wellness visit blood work." - This one was 8m 15s long on Oct 26, 2024 at 8:31 PM. We get information about why customers call CIGNA from issues they've reported to CallHelpdesk. These are CIGNA issues reported to CallHelpdesk.

More CIGNA Customer Service Contacts

You don't just have to call CIGNA customer service. We've listed the best contact methods below, categorized.

CIGNA Customer Email Addresses

You can reach our customer service team at SCR_isolve@cigna.com. We know emailing isn't always your first choice, especially for urgent or time-sensitive issues. But it's a common way to communicate, and CIGNA will reply to your email.

CIGNA Customer Service on X (formerly Twitter)

You can reach CIGNA customer service on Twitter at twitter.com/cignaquestions. Like many companies, CIGNA offers support on the X platform (formerly Twitter). While you won't often get a live chat with a customer service rep, this channel usually gets quick responses and can be a useful option if you have an X/Twitter account.

CIGNA Customer Help Desk / Web Support

CIGNA customer service is available on their website, though it's often a last, or sometimes your only, resort. You'll likely dig through help articles just to find a form to submit your problem, and it rarely leads to a real-time conversation. CallHelpdesk doesn't recommend this unless it's the only way.

Conclusion and closing notes

Here's CIGNA's absolute best phone number, along with the current real-time wait on hold and some handy tools to help you skip those phone lines and get straight to a CIGNA agent. We know it's their best because 20,256 customers, just like you, have used this contact info over the last 18 months and told us it works. The customer care team answering calls to 800-997-1654 typically helps with common issues like canceling services, account problems, coverage questions, getting insurance, making a claim, and other general customer service matters. Customers tell us the CIGNA call center you'll reach has employees in Tennessee and is open 24 hours, 7 days a week. In total, CIGNA has 4 phone numbers. It's often tough to figure out the best way to talk to CIGNA reps, so we started putting together all this information based on suggestions from our customer community. Please keep sharing your experiences so we can continue to improve this free resource. Just to be clear, CallHelpdesk doesn't provide call center services or customer support for CIGNA. The two organizations aren't related. Instead, CallHelpdesk builds free tools and shares information to help customers of companies like CIGNA. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and ourselves!) navigate those messy phone menus, endless hold times, and general customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.