press one. For product related inquiries or complaints, for assistance with the myAcuvue rewards program, please press one."
This is Acuvue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acuvue agent. This phone number is Acuvue's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2020 include and other customer service issues. Rather than trying to call Acuvue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Acuvue has 1 phone number. It's not always clear what is the best way to talk to Acuvue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Acuvue. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Acuvue. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not use our free service that calls and talks to customer service for you, then sends you a report? Or, we've got another free service that'll wait on hold and tell you when a human rep is on the line. If those options don't sound quite right, our team has also documented the phone menu for Acuvue below.
We'll call and talk to Acuvue for you. Our AI-powered phone will dial, navigate the menu, wait on hold, and even speak with customer service on your behalf, completely free. You won't even need to figure out the different phone options. Learn more about us calling for you.
We'll get a live person on the line for you. That same free CallHelpdesk Phone can call, navigate the menus, and wait on hold for you, but you can always choose to do all the talking yourself. We'll let you know when a rep is on the line and ready to talk, so you won't have to worry about changing menu options or weaving your way through a phone maze. You can learn about skipping the hold time. We've also got more information on how to skip the hold time. Of course, we completely understand if you'd prefer to do all the dialing, waiting, and talking yourself. Remember, all of these free tools are completely optional. Our CallHelpdesk researchers regularly call this Acuvue phone number to document its phone system. Here's how our research team describes the Acuvue phone system's greeting: "Thank you for calling the Johnson and Johnson Vision Customer Relations Department. For rebates or satisfaction guarantee-related inquiries, press 1. For product-related inquiries or complaints, press 2. For eye care providers with questions related to new or existing orders, press 3." Here's our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold on the line for a representative. Below, you'll find some clips we've found from Acuvue's phone menus and tips that'll give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Thanks for calling the Johnson and Johnson Vision Postmarket Safety department. If you know the extension number, go ahead and enter it now.
Thanks for calling the Johnson and Johnson Vision customer relations department. For questions about rebates or our satisfaction guarantee, please press one. If you're calling about product inquiries or complaints, or need help with the myAcuvue rewards program, please press one.
You can reach Acuvue's call center at 800-843-2020, Monday-Friday, 10am-5pm ET. The short answer? You should definitely call on a Tuesday. We've based this observation and the next section on analyzing 9 calls made in the last 90 days using our free, web-based phone (see above).
Our free AI-powered phone isn't just for calling, talking, waiting on hold, or navigating for you. You can also use it to schedule your Acuvue call for a time that works best for *you* – when they're open, of course! We'll confirm you're ready before we place the call, just to be sure. That means you can truly 'set it and forget it' well in advance. So go ahead, schedule a call with Acuvue! Now, an important note: let's talk about the difference between busy times, hold times, and the best time to call. When we talk about 'busy' or 'less busy' times, we're simply referring to the sheer volume of calls. The busiest times mean the most people are calling this Acuvue phone number, while the least busy times, naturally, have fewer callers. But here's the thing: a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Acuvue staff their call centers differently throughout the day and week. So, you might actually experience a *shorter* wait on hold even during the busiest periods. Ultimately, when we talk about the 'best time to call,' we're looking for that sweet spot: the optimal combination of lower call volume and shorter wait times.
If you're calling Acuvue, Tuesdays are usually the least busy, and Thursdays are the busiest. We've found this from 9 calls made with our AI-powered, web-based phone over the past 90 days.
We've found that the shortest hold times are typically on Wednesday. Conversely, Fridays usually have the longest average wait in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. Just use call and talk for me. Or wait on hold for me.
So, the best day to call Acuvue is Tuesday. It's not the day with the shortest wait on hold, but we still recommend it for its ideal combination of low call volume and short hold times. Plus, we believe Acuvue staffs their call center well on Tuesdays.
Here's a sample of recent Acuvue calls. Does your reason for calling sound like any of these? One person had a rebate inquiry for a physical card: "I'm still waiting for my fifty dollar rebate on a physical card, not digital." That call was 4m 38s on Jun 14, 2024 at 7:07 PM. Another had a rebate box quantity issue: "I purchased eight boxes but the rebate website only allows me to input four boxes for my right eye." This one was 4m 40s on Jun 12, 2024 at 8:28 PM.
You've got other ways to contact Acuvue customer service besides the phone. We've listed the best ones below, categorized.
You can use this link to find Acuvue's customer service on their website, but we really only suggest it as a last resort. You'll often have to dig through help articles just to find a form, and even then, it's rare to get a real-time conversation. That's why CallHelpdesk doesn't recommend it unless it's your only option.
Here's Acuvue's best phone number, along with the current wait time and some handy tools to help you get straight to an Acuvue agent without the long hold. We're calling this Acuvue's top number because 54 customers, just like you, have used it in the past 18 months and shared their positive feedback with us. The customer care team answering calls to 800-843-2020 usually helps with common customer service issues. Instead of calling Acuvue right away, why not tell us about your issue first? That way, we might be able to suggest the best way to reach them, whether it's by phone or online. Acuvue actually only has one phone number in total. It's often tough to figure out the best way to talk to Acuvue reps, which is why we started putting all this information together based on suggestions from the customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just to be clear, CallHelpdesk doesn't offer call center services or customer support for Acuvue. The two organizations aren't related at all. CallHelpdesk creates free tools and shares information to help customers dealing with companies like Acuvue. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and completely skip waiting on hold to speak with a live human representative. We're constantly working on these tools to help customers like you (and us, too!) get through those frustrating phone menus, long hold times, and general confusion that comes with customer service. As long as you keep sharing it with your friends and family, we'll keep right on doing what we do!