For customer support, press one. For sales, press two."
"For new purchases or renewals of our home use product, press one. For renewals of our business product, press two."
This is Carbonite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carbonite agent. This phone number is Carbonite's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-665-4466 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carbonite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carbonite has 1 phone number. It's not always clear what is the best way to talk to Carbonite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Carbonite. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Carbonite. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service that calls and talks to customer service for you and then sends you a report? Or, we've got another free service that waits on hold and tells you when a human rep is on the line. But if neither of those works for you, we've also documented the phone menu for Carbonite below.
We can call and talk to Carbonite for you! Our AI powered phone will dial the number, navigate the phone menu, wait on hold, and even chat with customer service – completely free. You won't even need to learn the path through their various phone options. Want to learn more about us calling for you?
We can connect you with a live person. Your free CallHelpdesk Phone can handle the dialing, menu navigation, and waiting on hold, though you're welcome to do all the talking. We'll notify you the moment a rep is ready, so you won't need to navigate menus or worry about getting lost in the system. You can learn to skip hold times. Of course, we completely understand if you prefer to handle all the dialing, waiting, and talking yourself. All these free tools are optional. Our CallHelpdesk researchers regularly call this Carbonite phone number to document its system. Here's how our team describes Carbonite's greeting: "Customer support, press 1. Sales, press 2. For partners, press 3. For any other inquiries, hang up and call 1-519-888-7111." Our latest tip to reach a real person fastest: Press 1, then press 4, and wait until transferred to a representative. Below are clips from Carbonite's phone menus and tips, giving you an idea of what to expect when you call. We've also highlighted why they're important.
Thanks for calling Carbonite, an OpenText company. This call might be monitored or recorded for quality or training purposes. For customer support, press one. For sales, press two. Partners needing support with our personal product, designed to back up individual computers, should press one. Hi. Thanks for calling Carbonite support. This is Josh. Can I get your email address or a case number, please?
Thanks for calling Carbonite, an OpenText company. Just so you know, this call might be monitored or recorded for quality or training purposes. For customer support, press one, and for sales, press two.
If you're looking to buy new or renew our home use product, press one. If you're renewing our business product, press two.
Carbonite handles calls for 877-665-4466, and they're available 24 hours, 7 days. The short answer? You should really call on a Tuesday. We figured this out by analyzing 290 calls made over the last 90 days, all using our free, web-based phone.
Our free AI-powered phone doesn't just call, talk, wait on hold, or navigate for you. It also lets you schedule a call with Carbonite at a time that works for you and when they're open. We'll confirm you're ready before placing the call, just in case. That way, you can "set it and forget it" ahead of time. Go ahead and schedule a call with Carbonite! Let's clarify something important: busy times, hold times, and the best time to call. When we mention "busy" or "less busy" times, we're simply talking about the volume of calls. The busiest times are when the most people are calling this Carbonite phone number, and least busy times mean fewer callers. But high call volume doesn't necessarily mean you'll have a long hold time. Companies like Carbonite staff their call centers differently throughout the day and week. So, you might even find shorter waits during the busiest times! When we talk about the "best time to call," we're really looking for that sweet spot: the ideal mix of lower call volume and shorter wait times.
Sunday's the least busy day to call Carbonite. Monday's the busiest, with 263% more calls on average. This data comes from 290 calls made on our AI-powered, web-based phone in the last 90 days. Sun Quietest Mon Busiest Tue Wed Thu Fri Sat Sun Quietest Mon Busiest
We've found the shortest hold times are on Thursday. On average, the longest wait in the queue happens on Tuesday. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't really need to worry about average wait times. Call and talk for me, wait on hold for me!
Ultimately, Tuesday's the best day to call Carbonite.
If you've got a moment to read a bit before calling Carbonite, we suggest you check out some of our problem-specific articles. Is my data encrypted with Carbonite?
Yes, Carbonite makes sure your data's encrypted for maximum security. All customer files are encrypted using 128-bit Blowfish encryption before heading to Carbonite's servers. This process scrambles your data, making it unreadable to anyone without the decryption key. Plus, Carbonite uses Secure Socket Layer (SSL) technology when transmitting data to protect against unauthorized access. Once the data reaches their servers, it stays encrypted and is stored in highly secure data centers. Carbonite also lets customers use their personal encryption key for an extra layer of protection. With Carbonite, you can trust your data is safe and securely encrypted throughout the entire backup and storage process. Can I access my files from anywhere with Carbonite?
Yep, Carbonite lets you get to your files from anywhere. It's a convenient, secure cloud storage solution that lets you access your files remotely using any internet-connected device. Whether you're home, in the office, or on the go, you can easily access and download your files through their user-friendly web interface or mobile app. Carbonite ensures your data is securely encrypted and stored in their state-of-the-art data centers, protecting your files from loss, theft, or damage. This flexibility means you can work remotely, collaborate easily, and have peace of mind knowing your important files are accessible anytime, anywhere with Carbonite. Oh, and does Carbonite work on Mac computers?
Yep, Carbonite absolutely works on Mac computers! It's a really comprehensive backup solution designed to help Mac users protect all their valuable data and files. You can easily install the Carbonite software on your Mac and seamlessly back up your files to the cloud. Carbonite provides continuous, automatic backup, so all your file changes and modifications are saved in real-time. What's more, it offers unlimited cloud storage, meaning Mac users can back up all their important data without ever worrying about running out of space. And if you ever experience data loss, Carbonite makes it super easy to restore your files with just a few clicks. It's compatible with all recent versions of macOS, making it a really reliable and convenient backup solution for any Mac user. Top Carbonite customer service problems
Click the link above for answers to any Carbonite customer service question, including step-by-step guides for complex issues. You can also detail a new problem and get instant answers. Below are some recent Carbonite calls and their purpose. Do any of these sound like why you're calling? File backup inquiry: "Is this gonna retain all my history?" - From a call lasting 20m 7s, Feb 6, 2025 9:35 PM Changing computer backup: "Well, I'm a customer of yours, and I just bought a new computer." - From a call lasting 4m 43s, Feb 6, 2025 9:26 PM Carbonite installation issues: "I've had to uninstall and reinstall, like, four times." - From a call lasting 17m 9s, Jan 10, 2025 7:06 PM We get information about why customers call Carbonite from issues they've reported to CallHelpdesk.
Calling isn't the only way to reach Carbonite customer service. Below, we've listed the best contact methods, organized by medium.
For online customer service support, Carbonite's website is often a last, or sometimes only, resort. You'll likely have to dig through help articles just to find a form to submit your problem to their team, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.
Here's Carbonite's best phone number, along with current wait times and tools to help you skip the lines and get right to an agent. We know this is their best number because 5,022 customers like you used it over the last 18 months and gave us feedback. The customer care unit answering calls to 877-665-4466 typically addresses issues like Where to buy, Complaint, Technical support, Repairs, Returns, and other customer service concerns. Rather than calling Carbonite first, tell us your issue; we might recommend a better way to contact them by phone or web. Carbonite has 1 phone number in total. It's not always clear how to talk to Carbonite reps, so we started compiling this info from customer community suggestions. Please keep sharing your experiences so we can improve this free resource. CallHelpdesk doesn't provide call center services or customer support for Carbonite. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like Carbonite. For large companies, that includes tools like our CallHelpdesk Phone, letting you call a company but skip waiting for a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.