📄 Original Content
1934 wordsHow do I get through the phone menu to a live person?
Let us call and talk to Care.com for you
We can get a live person on the line for you
Heard when the phone system first answers
They may ask you to enter information with the dial pad
Please press zero now to use our dial by name direct Please use your telephone keypad to enter the first two or more letters of the person's last name."
The first phone menu
"Thank you for calling Care. For English, press one. If you are a vendor requesting verification, please press six now to be transferred to our dial by name directory."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Care.com
Calling this Care.com Customer Number
I use Care.com to find babysitters in my area, but I have a question about the screening process they use because I saw someone in my community choices that I am doubtful about. This has made me concerned about any babysitters that I might choose. Therefore, I wanted to talk to someone from the company about how they screen before I use their services again. I might be blowing this out of proportion, but I would still like to talk to someone. However, that seems a little harder to do than I thought.
Since Care.com handles senior care, babysitting, pet care, tutoring, and housekeeping there are a lot of reasons why people might end up on the phone with the company. This would explain a large wait time, but it doesn't explain why there is absolutely no phone response from the company. While I can respect that a lot of companies prefer offering digital help to help streamline their customer service, in this type of field you really should be able to talk to someone when you have an issue arise. I looked around for a bit, but I didn't really find a way.
I tried calling this number, and at first, it seemed helpful. I was greeted by an automated agent that said, "Thank you for calling Care. For English, press 1. If you are a vendor requesting verification, please press 6 now to be transferred to our dial-by-name directory." I pressed one and waited to be connected to an agent or another directory which I assumed might be the case since they have so many different divisions, instead, I was passed onto another recorded message that said, "Thank you for calling Care. Many of our questions can be answered by visiting our help center at help.care.com. If you are a member log into your account and press Help Center at the bottom of the page to read our FAQ or to contact our member care team. Thank you."
After the statement ended, it abruptly hung up on me which caught me a bit off-guard. I was shocked, but then I thought that maybe something happened with the phone line so I called again. The exact same thing happened so clearly the only option I had was to go online and talk to someone from their help center. I looked and they do at least have an online chat option, but that isn't quite what I wanted. For now, I guess I will have to try that and see where it gets me.
More Care.com Customer Service Contacts
Care.com Customer Email Addresses
Care.com Customer Service on X (formerly Twitter)
Care.com Customer Service on Facebook / Messenger
Care.com Customer Help Desk / Web Support
Conclusion and closing notes
This is Care.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Care.com agent. This phone number is Care.com's best phone number because 69,444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-227-3115 include Account Access, Update Account Info, Refund a Charge, Cancel Account, Profile Setup and other customer service issues. The Care.com call center that you call into has employees from Massachusetts, New York and is open Mon-Fri 10am-6pm ET according to customers. In total, Care.com has 1 phone number. It's not always clear what is the best way to talk to Care.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Care.com. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Care.com. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
1832 wordsHow do I get through the phone menu to a live person?
We have a free service that'll call and talk to customer service for you, then send a report. Or, try our other free service that waits on hold and tells you when a human rep is on the line. If those don't work out, our team's also documented the phone menu for Care.com below.
Let us call and talk to Care.com for you
Let us call Care.com and talk to them on your behalf. Our AI-powered phone can dial, navigate the menu, wait on hold, and even speak with customer service for you — all completely free. You won't even need to figure out the different phone options. Want to learn more about how we can make these calls for you?
We can get a live person on the line for you
We can actually get a live person on the line for you. Our free CallHelpdesk Phone can handle all the calling, menu navigation, and waiting on hold for you, but you're free to do all the talking. We'll notify you as soon as a representative is on the line and ready to chat, so you won't have to worry about navigating menus or getting lost in the phone system. We're here to help you skip the hold time! Of course, we totally get it if you prefer to handle all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call the Care.com phone number to keep tabs on their phone system. Here's our latest tip for getting through the phone menu and speaking to a real person as quickly as possible: Press 3, then wait. Below, you'll find some clips we've gathered from Care.com's phone menus, along with tips to give you a better idea of what to expect when you call. We've also highlighted why each of them is important:
Heard when the phone system first answers
Thank you for calling Care. To continue in English, press one. If you're a vendor requesting verification, please press six now. We'll transfer you to our dial-by-name directory. I'm sorry, I can't hear you. Thanks for calling care.
They may ask you to enter information with the dial pad
Thanks for calling Care. For English, press one. If you'd like to use our dial by name direct, please press zero now. You'll need to use your keypad to enter the first two or more letters of the person's last name.
The first phone menu
Thank you for calling Care. For English, just press one. If you're a vendor needing verification, please press six now, and we'll transfer you to our dial-by-name directory.
What are the hours and when should I call?
Care.com operates the call center for 877-227-3115; they're open Mon-Fri, 10am-6pm ET. The short answer is, you should call on a Wednesday. This observation and the next section are based on analyzing 2,551 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to make calls, wait on hold, or navigate phone menus for you, you can also schedule your call with Care.com for a time that works best for you and when they're open. We'll confirm you're ready before we make the call, just to be sure. That means you can just "set it and forget it" beforehand. So go ahead and schedule your call with Care.com! Here's an important note about the difference between "busy times," "hold times," and the "best time to call." When we talk about "busy" or "less busy" times, we're simply referring to how many calls are coming in. The busiest times mean the most people are calling this Care.com phone number, while the least busy times naturally have fewer callers. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Care.com staff their call centers differently depending on the time of day and day of the week, so you might actually get through quicker even during their busiest hours. And when we talk about the "best time to call," we're looking for that sweet spot: the perfect mix of lower call volume and shorter wait times.
The least busy time to call
If you're looking for the quietest day to call Care.com, that'd be Wednesday. Monday's the busiest, averaging 38% more calls in comparison. This insight comes from analyzing 2,551 calls made with our AI-powered, web-based phone over the past 90 days.
The shortest wait on hold
We've found that hold times are shortest on Fridays. Wednesdays, though, typically have the longest average wait in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't really need to worry about those average wait times. Call and talk for me wait on hold for me.
The best time to call Care.com
Overall, the best day to call Care.com is Wednesday. It's not actually the day with the shortest wait on hold in the phone system, but we still recommend it. That's because it has an ideal combination of low call volume and short hold times. We also think Care.com staffs the call center well on Wednesday.
Calling this Care.com Customer Number
By Christian Allen I use Care.com to find babysitters in my area, but I've got a question about their screening process. I saw someone in my community choices that I'm really unsure about, and it's made me worried about any babysitters I might pick. That's why I wanted to talk to someone from the company about how they screen people before I use their services again. Maybe I'm making too big a deal out of this, but I'd still like to chat with someone. Turns out, that's a lot harder than I expected. Since Care.com handles senior care, babysitting, pet care, tutoring, and housekeeping, there are tons of reasons why people might call them. That would explain a long wait time, but it doesn't explain why there's absolutely no phone response from the company at all. I get that a lot of companies prefer offering digital help to streamline their customer service, but for a service like this, you really should be able to talk to a person when a problem comes up. I looked around for a bit, but I just couldn't find a way. I tried calling this number, and at first, it seemed promising. An automated agent greeted me, saying, "Thank you for calling Care. For English, press 1. If you are a vendor requesting verification, please press 6 now to be transferred to our dial-by-name directory." I pressed one, expecting to be connected to an agent or maybe another menu, especially since they have so many different divisions. Instead, I got another recorded message that said, "Thank you for calling Care. Most questions can be answered at our help center, help.care.com. If you're a member, log into your account and click 'Help Center' at the page bottom to find FAQs or contact our member care team. Then it said, 'Thank you.' and just hung up on me, which was pretty jarring. I was shocked, but figured the line must've messed up, so I called right back. The exact same thing happened, so my only option was to go online and chat with someone from their help center. I checked, and they do have an online chat, but it wasn't exactly what I was hoping for. For now, I guess I'll just have to give that a shot and see what happens. Christian's been writing about long hold times and customer service call center experiences since 2010. He's even been featured in Bloomberg, the Wall Street Journal, and the Boston Globe.
More Care.com Customer Service Contacts
Besides calling, there are other ways to contact Care.com customer service. We'll list the best options below, organized by type.
Care.com Customer Email Addresses
You can reach our customer service at careteam@care.com. Emailing might not be your first choice, especially if your issue's urgent or time-sensitive. But email's a very common way to communicate, and Care.com will definitely get back to you.
Care.com Customer Service on X (formerly Twitter)
Care.com, like many companies, offers customer service on the X platform (formerly Twitter) through its dedicated handle. While you won't often get to chat live with a customer service rep there, this channel can provide quick answers and is a handy option if you've got an X/Twitter account.
Care.com Customer Service on Facebook / Messenger
You can find Care.com's customer service on their Facebook support page at facebook.com/caredotcom. Some teams, like theirs, accept inquiries right through Facebook Messenger. It's a great option if you've got a Facebook account, and you might even chat live with an agent.
Care.com Customer Help Desk / Web Support
Care.com's online customer service, found on their website, is often a last – sometimes only – resort. You'll likely have to dig through help articles just to find a form to submit your problem to their team, and it rarely leads to a real-time conversation. Because of that, CallHelpdesk doesn't recommend it unless it's the only way.
Conclusion and closing notes
This is Care.com's best phone number, complete with current wait times if you're on hold, and tools to help you skip the lines and get straight to an agent. We know it's their best because 69,444 customers just like you have used this contact info over the last 18 months and given us feedback. When you call 877-227-3115, their customer care team typically handles issues like Account Access, Update Account Info, Refund a Charge, Cancel Account, Profile Setup, and other customer service concerns. Customers say the Care.com call center has employees in Massachusetts and New York, and they're open Mon-Fri 10am-6pm ET. Care.com only has 1 phone number in total. It's often tough to figure out the best way to talk to Care.com reps, so we started compiling this info from our customer community's suggestions. Please keep sharing your experiences so we can keep improving this free resource! Just so you know, CallHelpdesk doesn't provide call center or support for Care.com. The two organizations aren't related at all. CallHelpdesk simply builds free tools and shares information to help customers of companies like Care.com. For larger companies, that includes tools like our CallHelpdesk Phone, which lets you call and bypass waiting on hold for a live human rep. We're always working to improve these tools to help customers like you (and us!) navigate those confusing phone menus, hold times, and general customer service headaches. As long as you keep sharing it with your friends and loved ones, we'll keep doing what we do.