For credit account question Hello, and welcome to Katherine's order status line. We do not see any orders tied to the phone number you are calling from."
If you're calling about a recently placed order, press one. For new orders, press two. For credit account questions or to make a payment, press three. For all other questions, press four."
"For all other quest if you do not have your account number and would like to check your available credit, or to make a payment, press one. If you have your account number and would like to check your available credit, press two."
This is Catherines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Catherines agent. This phone number is Catherines's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-489-3616 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Catherines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Catherines has 2 phone numbers. It's not always clear what is the best way to talk to Catherines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Catherines. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Catherines. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Mon-Sat 8am-10pm EST. Press 2 at the first menu, then 3. For recent orders, press 1. New orders? Press 2. Got credit questions or need to pay? Press 3. For everything else, press 4. Free tools available: Talk for me, Skip the wait, Schedule my call.
Why not try our free service? It'll call and chat with customer service for you, then send a report. Or, we have another free service that'll wait on hold and let you know when a human rep is finally on the line. But if neither of those sounds good, our team's also documented Catherines' phone menu right below.
We'll call and talk to Catherines for you. Our AI-powered phone will dial, navigate the menus, wait on hold, and even speak to customer service for you, all for free. You won't even need to figure out the various phone options. Learn more about us calling for you.
We can actually get a live person on the line for you. Our free CallHelpdesk Phone can handle calling, navigating menus, and even waiting on hold for you, but you're welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat, so there's no need for you to stress about menu options or getting lost in the system. Want to learn how to skip the hold time? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are completely optional, by the way. Our CallHelpdesk researchers routinely call this Catherines phone number to keep our documentation of their phone system up-to-date. Here's our latest tip for navigating their phone menu and getting to a real person as fast as possible: Direct to a human. Below, you'll find some clips we've gathered from Catherines's phone menus, along with tips to give you a good idea of what you'll encounter when you call. We've also highlighted why they're important.
Welcome to Katherine's. This call might be monitored and recorded for record-keeping, training, and quality assurance. By shopping with us, you're agreeing to our terms of use, which are available on any of our full beauty brands' websites or upon request. If you're calling about a recently placed order, press one. For new orders, press two. For credit account question. Hello, and welcome to Katherine's order status line. We don't see any orders tied to the phone number you're calling from.
Welcome to Katherine's! This call may be monitored and recorded for record keeping, training, and quality assurance. By shopping with us, you're agreeing to our terms of use. You can find them on any of our full beauty brands website or upon request. If you're calling about a recently placed order, press one. For new orders, press two. For credit account questions or to make a payment, press three. For all other questions, press four.
For other questions, if you don't have your account number but want to check your available credit or make a payment, press one. If you do have your account number and want to check your available credit, press two. Excerpt from a call with Catherines Friday, March 8, 2024 1:59 AM
Catherines operates the 800-489-3616 call center 24 hours, 7 days. The short answer? You should call on a Thursday. We've based this observation on analyzing a sample set of 363 calls from the last 90 days, using our free, web-based phone (see above).
Our free AI-powered phone can call, talk, wait on hold, or even navigate for you. You can also schedule your call with Catherines for a time that works best for you, as long as they're open. We'll just double-check you're ready before we place the call, to be sure. That means you can "set it and forget it" ahead of time. So go ahead and schedule a call with Catherines! Here's something important to note: understanding the difference between busy times, hold times, and the best time to call. When we talk about 'busy' or 'less busy' times, we're really referring to the volume of calls. The busiest times mean the most people are calling this Catherines phone number (and least busy times, naturally, mean fewer people are calling). However, a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Catherines staff their call centers differently depending on the time of day and day of the week. So, you might actually experience a shorter wait on hold even during their busiest times. When we talk about the 'best time to call,' we mean finding that ideal sweet spot: lower call volume combined with shorter wait times.
Catherines is least busy on Sunday, but Friday's the busiest, averaging 33% more calls. We based this on 363 calls from our AI-powered, web-based phone in the last 90 days. Sun Quietest Mon Tue Wed Thu Fri Busiest Sat Sun Quietest Fri Busiest
We've found that Tuesday typically has the shortest hold times. On average, you'll wait longest in the queue on Monday. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about any average wait times. Call and talk for me wait on hold for me.
So, Thursday's the best day to call Catherines.
Want to see what people have been calling Catherines about lately? Here's a sample of recent calls and their purpose. Do any of these sound like why you're calling? Order status: 'I just placed an order online and it hasn't showed up.' That call lasted 12m 27s on Jan 6, 2025 at 12:09 AM. Order confirmation issue: 'I never got a confirmation email, though.' That call lasted 2m 19s on Dec 23, 2024 at 3:41 PM. Order confirmation inquiry: 'I was calling to check a order.' That call lasted 5m 58s on Dec 23, 2024 at 3:24 PM. Check return status: 'I'm calling to see if my return had been received yet.' That call lasted 9m 37s on Dec 23, 2024 at 2:08 PM. We gather this information about why customers call Catherines from issues they've reported to CallHelpdesk. These are all Catherines issues reported to CallHelpdesk.
You've got other ways to contact Catherines customer service besides the phone. We've listed the best options below, categorized by medium.
Just click "Chat With Us"! If phone customer service isn't available or wait times are long, many people prefer chat as a great alternative. Some even like it better than calling. Luckily, Catherines provides this option!
As a last resort, or if it's your only option, Catherines customer service is available on their website. You'll likely need to dig through help articles to find a form and "be allowed" to submit a problem, and it rarely leads to a real-time conversation. CallHelpdesk doesn't recommend this unless it's absolutely necessary.
Here's Catherines's best phone number, along with the current real-time wait on hold and handy tools to help you skip those phone lines and get straight to a Catherines agent. We know this is Catherines's best phone number because 1,764 customers, just like you, have used this contact info over the last 18 months and given us their feedback. The customer care team answering calls to 800-489-3616 typically helps with common issues like Returns, Cancel order, Change order, Track order, Complaints, and other customer service problems. Instead of calling Catherines right away, tell us about your issue first. That way, we can suggest the best way to reach them, whether it's by phone, web, or chat. Catherines actually has 2 phone numbers in total. It's often tough to figure out the best way to talk to Catherines' reps, which is why we started putting together all this info based on suggestions from our customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for Catherines. The two organizations aren't related at all. CallHelpdesk creates free tools and shares info to help out customers of companies like Catherines. For big companies, this includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and us!) navigate those messy phone menus, long hold times, and overall customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.