Chase

Chase Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to Chase for you

We can get a live person on the line for you

If you still need help, please stay on the line.
Please enter your debit card account number, or user ID followed by the pound key."

To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."

"For credit card, loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two.
To speak to a customer service specialist, press zero."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call Chase

Calling this Chase Customer Number

By Jeff Whelpley

Nov 9, 2023

Why Customers Call Chase

More Chase Customer Service Contacts

Chase Customer Phone Numbers

Mobile Banking

For web service: Press 0, then 0#, then 0. Enter your debit card, account number, or user ID, then the pound key. Free tools include: Talk for me, Skip the wait, Schedule my call.

Card Services

I've lost my Southwest Airline visa card number. We need your full 16-digit credit card account number. Free tools are available: Talk for me, Skip the wait, Schedule my call.

International Customer Service

Calling this Chase number should get you a real person. A representative answered the line.

How do I get through the phone menu to a live person?

We've got a free service that'll call and talk to customer service for you, then send you a report. Alternatively, try our free service that waits on hold and tells you when a human rep is on the line. But if neither of those sounds good, our team's also documented the phone menu for Chase below.

Let us call and talk to Chase for you

We'll call and talk to Chase for you. Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service on your behalf, completely free. You won't even need to figure out the various phone options. Learn more about us calling for you.

We can get a live person on the line for you

We can get a live person on the line for you. Our free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, though you're welcome to do all the talking yourself. We'll let you know when a rep is on the line and ready to talk, so you won't have to worry about navigating menu options or getting lost in the phone maze. You can learn how to skip the hold time. Of course, we completely understand if you'd prefer to do all the dialing, waiting, and talking yourself. Remember, all of these free tools are completely optional. Our CallHelpdesk researchers regularly call this Chase phone number to keep our documentation of their phone system up-to-date. Here's how our research team describes the greeting you'll hear from the Chase phone system: Please enter your debit card, account number, or user ID, followed by the pound key. And here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Press 0, then 0# when it asks for your account number. Below, you'll find some clips we've gathered from Chase's phone menus, along with tips to give you an idea of what you'll encounter when you call. We've also highlighted why they're important:

They may ask your reason for calling (instead of a menu)

This call's being monitored and recorded, and your voice might be used for verification. Before we connect you with a customer service specialist, please enter your debit card. To quickly connect you with a specialist, could you tell me in a few words the reason for your call?

They may ask you to enter information with the dial pad

This call is being monitored and recorded, and your voice might be used for verification. Welcome to Chase. If you're calling about getting your ten ninety nine tax form, you won't get one if your accounts earned less than ten dollars in interest. You can find tax forms through the Chase mobile app, under the profile and settings menu. You can also go to chase dot com and click tax documents. Again, that's chase dot com, then just click tax documents. If you still need help, please stay on the line. Please enter your debit card account number or user ID, then press the pound key.

The first phone menu

This call's being monitored and recorded, and your voice may be used for verification. Welcome to Chase. Go ahead and enter your debit card, account number, or user ID, then hit the pound key. If your debit card is lost, stolen, or damaged, or if you need to report unrecognized charges, just press eight. For other options, press two.

After you press 2

For credit card, loan, or line info and payments, press one. To go back to the previous menu for your checking, savings, CD, or IRA account, press two. If you'd like to speak to a customer service specialist, press zero.

What are the hours and when should I call?

Chase's call center for 800-935-9935 is open 24 hours a day, 7 days a week. The short answer is, you should call on a Wednesday. This observation, and what's next, comes from analyzing 6,213 calls made in the last 90 days with our free, web-based phone (see above).

Call when they- and you- are open

Our free AI-powered phone can make calls, wait on hold, or navigate for you. You can even schedule your call with Chase for when they're open and it works for you. We'll confirm you're ready before placing the call, just in case. This means you can truly "set it and forget it" ahead of time. Thinking about scheduling a call with Chase? Here's an important note about busy times, hold times, and the best time to call. When we talk about "busy" or "less busy" times, we're referring to call volume. The busiest times are when most people are calling this Chase phone number; least busy times have fewer callers. High call volume doesn't necessarily mean you'll have a long hold time, though. Companies like Chase staff their call centers differently based on the time of day and day of the week. So, you might actually experience a shorter wait on hold at the busiest of times. When we talk about the "best time to call," we mean that optimal combination of lower call volume and shorter wait times.

The least busy time to call

If you're looking for the least busy day to call Chase, it's Sunday. Friday's actually the busiest, averaging 115% more phone calls than other days. We've gathered this data from a sample of 6,213 calls made with our AI-powered, web-based phone over the last 90 days.

The shortest wait on hold

It looks like Wednesdays have the shortest hold times. On average, you'll wait the longest in the queue on Saturdays, which is 159% longer than the minimum. You'll notice that hold times fluctuate more throughout the week than call volume does. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really have to worry about average wait times at all. call and talk for me wait on hold for me Sun Mon Tue Wed Shortest Thu Fri Sat Longest Wed Shortest Sat Longest

The best time to call Chase

So, Wednesday's the best day to call Chase. It's not the least busy day, but because hold times are shortest and it's still a busy time, it tells us Chase staffs up on Wednesday to handle the higher call volume. That makes it the best time to call.

Calling this Chase Customer Number

By Jeff Whelpley I needed to call Chase to discuss a potential business line of credit. I don't have an account with them, but I'm indirectly invested through the company I used to be employed with. I've heard good things about their business loans, so I wanted to chat about whether I'd be eligible and what it would take to get started with them. I figured this question would need a trained customer associate, so I just called their general customer line. Anytime you call a big bank, you never know what you're going to get. Thousands of people could need help with all sorts of banking issues, from checking accounts to CDs to home loans and more. Plus, with how much fraud takes place, I'm sure just dealing with lost or stolen bank cards keeps them busy enough. So, I totally expected a long wait on the phone. But they've got a helpful callback service, and the menu wasn't too hard to navigate to find it, so honestly, it wasn't a terrible experience overall. When I first called, a nice voice assistant said, "Welcome to Chase. This call will be monitored and recorded, and your voice may be used for recognition purposes." They also mentioned something about a problem with ACH payments that were sent but Chase hadn't received, so that's probably another issue their customer representatives are dealing with right now. Then it asked me to enter my debit number or account number and press the pound key. I didn't have either, so I said, "Not available," and it took me to a different set of options. The automated system told me, "To report your debit or credit card stolen, please press 8. For other options, please press 2." Since my issue wasn't covered there, I picked 2, which then brought up the next set of choices: "For credit card, loan, or loan information or payment, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0." I chose 0 because that's exactly what I wanted, but then it asked for my information again. It said, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so our specialist will know who you are when they answer your call." That made sense, but once again, I don't have an account number. I tried saying no again, but that didn't work, so I pressed zero, and that finally got me to the hold line. This is where they offered me the choice to either stay on the line or use their callback service, which I gladly took. Overall, it was a great experience, and I'd call them again if I had to. Jeff truly believes all customers deserve good service. He's been building tools, inventing phone tree hacks, and helping customers since before his days at CallHelpdesk. He's also a Google GDE and actively involved in the Angular community.

Why Customers Call Chase

Before you call Chase, if you've got a little time, we'd suggest checking out our articles covering common issues, like 'What Do I Do If My Chase Account Is Locked?'

What Do I Do If My Chase Account Is Locked?

Chase is an American multinational investment banking and financial services company. It's run as a subsidiary of JP Morgan. If your Chase account gets locked because of illegal banking activities, you can connect with their customer support team to unlock it. So, what is Chase Paymentech?

What is Chase Paymentech?

Chase Paymentech is a leading company that handles payment processing and helps businesses accept payments. They're actually a subsidiary of JPMorgan Chase, one of the biggest financial institutions in the United States. Chase Paymentech offers a full range of payment solutions, all designed to help businesses – no matter their size or industry – process payments both securely and efficiently. Their services cover everything from credit card processing and online payment solutions to point-of-sale systems and mobile payment options. Plus, they can customize solutions to fit a business's unique needs. They really focus on security and fraud protection, making sure every transaction is handled safely and securely. Thanks to their robust infrastructure, advanced technology, and great customer service, Chase Paymentech helps businesses make their payment processes smoother, improve customer experience, and boost growth. By the way, is there a fee for using my Chase Debit Card at non-Chase ATMs?

Is there a fee for using my Chase Debit Card at non-Chase ATMs?

Yep, there's a fee for using your Chase Debit Card at Non-Chase ATMs. If you withdraw cash or check your balance at an ATM not owned by Chase, you might get charged by both the ATM owner and Chase. The fee amount depends on your specific account type and transaction type. However, Chase offers account options, like Chase Premier Plus Checking, that let you avoid non-Chase ATM fees. It's always best to check your account's fee schedule or contact customer support for more details on non-Chase ATM fees. Top Chase customer service problems

Top Chase customer service problems

Just click the link above, and you'll find answers to pretty much any Chase customer service question you have, even step-by-step guides for the trickiest problems. You can also describe a new issue and get instant answers. Below, we've got a few examples of recent calls people made to Chase, along with what they were calling about. Do any of these sound like why you're trying to call? Credit card application issue: "I didn't get my credit card." - This call lasted 11m 37s, on Feb 10, 2025 at 8:32 PM. Update phone and apply: "Can you change my phone on the line?" - That one lasted 6m 43s, on Feb 10, 2025 at 8:21 PM. We get this information about why customers call Chase from issues they've reported to CallHelpdesk. These are Chase issues reported to CallHelpdesk.

More Chase Customer Service Contacts

Besides calling, you can reach Chase customer service in other ways. We've listed the best options below, broken down by type.

Chase Customer Service on X (formerly Twitter)

Like many companies, Chase provides customer service on the X platform (formerly Twitter). You can connect with them at twitter.com/chasesupport. While you probably won't chat live with a rep, this channel often gets quick responses and is a handy option if you have an X/Twitter account.

Chase Customer Help Desk / Web Support

Chase's website offers online customer service support, but it's often a last resort, or sometimes the only one. Typically, this means you'll dig through help articles just to find a form and "be allowed" to submit a problem to their team, rarely leading to a real-time chat. That's why CallHelpdesk doesn't recommend it unless it's your only option.

Conclusion and closing notes

You've found Chase's best phone number! We also have the current real-time wait on hold and tools to help you skip the phone lines and get straight to a Chase agent. We're confident this is Chase's best phone number because 95,778 customers, just like you, used it over the last 18 months and shared their feedback with us. When you call 800-935-9935, their customer care team typically helps with things like Card Issue, Dispute a Charge, Report Fraud, Account Access, Get Banking Help, and other common customer service issues. Customers tell us that the Chase call center you'll connect with has employees in the Philippines and India, and it's open 24 hours a day, 7 days a week. Chase actually has 4 different phone numbers. It's not always clear how to best reach Chase representatives, so we started putting together this information, based on suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. CallHelpdesk doesn't provide call center services or customer support operations for Chase. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Chase. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call them but skip the long wait on hold to get a live human representative. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.