📄 Original Content
1641 wordsHow do I get through the phone menu to a live person?
What are the hours and when should I call?
The least busy time to call
The shortest wait on hold
The best time to call Advanced Micro Devices
Calling this Advanced Micro Devices Customer Number
An automated menu answers calls to Advance Micro Devices (AMD). It first asks for the name of the person you're trying to reach. Most of the menu is voice-activated, though you can press one for help with AMD products as the second option. You have to push it immediately, or it launches into the voice menu. If you don't press one, you're given options to enter an extension, get directions to their offices, hear instructions on using the voice menu or speak with the operator if you're unsure which option to choose. If you don't make a choice, you'll be sent to the operator after a few seconds.
Since I had a question about an AMD graphics card, I pressed one from the main menu. From there, the menu tree used button presses instead of voice prompts. You can either press one for technical support or two for help with online purchases from AMD. This menu won't repeat; it only gives you a few seconds to choose before disconnecting the call. I opted for tech support. It gave me a recording saying that many solutions can be found online and that warranties are now done exclusively through the online form. It went on to say that they collect personal information to provide better customer service and that the data will be stored in their system. They provide the URL to read their privacy policy.
As soon as the recording ended, another one informed me that all the customer service representatives were busy and to please hold. However, the agent immediately answered and asked for my name and phone number. He was friendly and upbeat and quickly helped me with my problem. He seemed knowledgeable and happy to help. It was a pretty pleasant experience that took less than fifteen minutes total on the call.
Overall, the phone system was easy to navigate after getting past the initial menu. The first menu isn't very user-friendly. It's awkward to get through when most of the options are voice-activated, but one of them is a button press that you only have a few seconds to complete. I liked the option to speak with an operator and that it sends you there if you don't make any menu choices. It feels more accessible for callers who aren't sure who they need to speak with. I got the impression that this phone number was more local; it put options for reaching a specific person or getting driving directions above customer service. AMD has a handful of corporate locations in the US, and this specific phone number is listed under their San Diego location.
People typically call AMD needing tech support, information on warranties and help with online orders. Warranties have to be done through a ticket on their website. You can submit tickets for other technical support requests as well. If your problem isn't resolved by calling AMD, their website has a robust support center that includes user forums.
Why Customers Call Advanced Micro Devices
What is Advanced Micro Devices (AMD)?
Top Advanced Micro Devices customer service problems
More Advanced Micro Devices Customer Service Contacts
Advanced Micro Devices Customer Help Desk / Web Support
Conclusion and closing notes
This is Advanced Micro Devices's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advanced Micro Devices agent. This phone number is Advanced Micro Devices's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-749-4000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Advanced Micro Devices first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Advanced Micro Devices has 1 phone number. It's not always clear what is the best way to talk to Advanced Micro Devices representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Advanced Micro Devices. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Advanced Micro Devices. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
1681 wordsHow do I get through the phone menu to a live person?
Our CallHelpdesk researchers regularly dial this Advanced Micro Devices phone number to map out their phone system. Here's what our research team says you'll hear when the Advanced Micro Devices phone system answers: "Please say the first and last name of the person or department you're trying to reach. If you know your party's extension, just press it anytime. Need help with a product? Press 1. To get directions, just say "directions." If you're not sure who to speak with, say "operator."" Here's our latest tip for navigating the phone menu to reach a real person fast: Just say "Technical Support."
What are the hours and when should I call?
Advanced Micro Devices' 408-749-4000 call center is open 24 hours, 7 days. So, the quick answer is you should probably call on a Wednesday. This observation and the details below are based on analyzing 18 calls in the last 90 days using our free, web-based phone (see above). Let's clarify: there's a difference between busy times, hold times, and the best time to call. When we mention 'busy' or 'less busy' times, we're talking about the volume of calls. The busiest times are when the most people are calling this Advanced Micro Devices phone number; less busy times just mean fewer callers. However, a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Advanced Micro Devices staff their call centers differently by time of day and day of week, so you might even get a shorter wait during their busiest times. When we say 'the best time to call,' we mean the ideal mix of lower call volume and shorter wait times.
The least busy time to call
Wednesday's the least busy day to call Advanced Micro Devices, while Thursday's the busiest. We've found this based on a sample of 18 calls made with our AI-powered, web-based phone over the last 90 days.
The shortest wait on hold
We found Tuesday has the shortest hold times. But you'll typically wait longest in the queue on Wednesday.
The best time to call Advanced Micro Devices
Overall, the best day to call Advanced Micro Devices is Wednesday. It's not the day with the absolute shortest wait on hold, but we still recommend it. You'll find an ideal combination of low call volume and short hold times then. Plus, we think Advanced Micro Devices staffs the call center well on Wednesday.
Calling this Advanced Micro Devices Customer Number
By Christian Allen When you dial Advance Micro Devices (AMD), an automated menu is the first thing to pick up. It immediately starts by asking for the name of the specific person you're trying to reach within the company. While the menu is mostly voice-activated, you do have the option to press one for assistance with AMD products; just be aware that it's actually presented as the second option. You really need to hit that button right away, otherwise, the system will automatically launch into the voice menu. If you don't press one, you'll then be given several other options, such as entering an extension, getting directions to their offices, hearing instructions on how to effectively use the voice menu, or speaking directly with an operator if you're simply unsure which option to choose. And if you still don't make a choice, you'll automatically be sent to an operator after just a few seconds. Since I personally had a question specifically about an AMD graphics card, I went ahead and pressed one from the main menu without hesitation. From that point onward, the entire menu tree conveniently switched over to using button presses rather than relying on voice prompts. You're given the choice to either press one for technical support or press two for assistance with any online purchases made directly from AMD. It's important to note that this particular menu won't repeat itself; it only provides you with a very brief window of a few seconds to make your choice before it disconnects the call entirely. Naturally, I chose the option for tech support. A recording then played, informing me that a great many solutions can readily be found online, and that all warranties are now handled exclusively through their dedicated online form. It also mentioned that they do collect personal information in order to provide better customer service, and that this gathered data would be securely stored within their system. They even provided the specific URL where anyone could easily read their comprehensive privacy policy. Right after that recording finished, another automated message immediately came on, stating that all customer service representatives were currently busy and asking me to please hold. Surprisingly, however, an agent answered almost right away and promptly asked for my name and phone number. He was incredibly friendly, quite upbeat, and quickly helped me sort out my problem without any fuss. He seemed really knowledgeable and genuinely happy to help, which was a pleasant surprise. The call was actually pretty pleasant, and it only took less than fifteen minutes total. Once I got past the initial menu, the phone system was generally easy to navigate. That first menu isn't very user-friendly, though. It's awkward to get through because most options are voice-activated, but then there's one that's a button press you only have a few seconds to complete. I did like the option to speak with an operator, especially since it sends you there if you don't make any menu choices. That feels much more accessible for callers who aren't quite sure who they need to speak with. I got the impression this phone number was more local, as it prioritized options for reaching a specific person or getting driving directions over customer service. AMD has a handful of corporate locations in the US, and this particular phone number is listed under their San Diego location. People typically call AMD for tech support, warranty information, or help with online orders. Warranties, however, have to be handled through a ticket on their website. You can submit tickets for other technical support requests too. If your problem isn't resolved by calling AMD, their website offers a robust support center, including user forums. Christian's been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Advanced Micro Devices
If you've got time to do some reading before calling Advanced Micro Devices, we'd recommend checking out our problem-specific articles. What is Advanced Micro Devices (AMD)?
What is Advanced Micro Devices (AMD)?
Advanced Micro Devices, or AMD, is an American multinational semiconductor company. They specialize in developing and producing computer processors, graphics cards, and related tech. Founded in 1969, AMD has grown into a major player in the global semiconductor industry, consistently delivering innovative solutions for consumers and businesses. AMD's products include high-performance processors for desktops, laptops, and servers, alongside graphics solutions for gaming, virtual reality, and professional workstations. With a strong focus on tech advancements, AMD aims to provide competitive alternatives to its main rival, Intel. They've been quite successful at gaining market share over the years. Their commitment to pushing boundaries in performance, power efficiency, and affordability makes them a popular choice among tech enthusiasts and professionals looking for cutting-edge hardware. Top Advanced Micro Devices customer service problems
Top Advanced Micro Devices customer service problems
Just click the link above for answers to virtually any Advanced Micro Devices customer service question, including step-by-step guides for even the most complex issues. You can also detail a new issue and get instant answers. We get insights into why customers call Advanced Micro Devices directly from the issues they've reported to CallHelpdesk.
More Advanced Micro Devices Customer Service Contacts
You're not limited to just calling Advanced Micro Devices customer service. We've listed the best contact options below, by type.
Advanced Micro Devices Customer Help Desk / Web Support
You can find customer service help on their website using this link. As a last resort (sometimes your only option), you'll find Advanced Micro Devices customer service there. This often involves digging through help articles just to find a form and "being allowed" to submit a problem, rarely leading to a real-time conversation. CallHelpdesk doesn't recommend it unless it's the only way.
Conclusion and closing notes
Here's Advanced Micro Devices's best phone number, along with the current wait time and some handy tools to help you get straight to an Advanced Micro Devices agent. We're calling this their best number because 108 customers, just like you, have used this contact information over the past 18 months and shared their feedback with us. The customer care team answering calls to 408-749-4000 typically helps with issues like "Where to buy," complaints, technical support, repairs, returns, and other general customer service inquiries. Instead of calling Advanced Micro Devices right away, tell us about your problem first; that way, we might be able to suggest the best way to reach them, whether by phone or online. Advanced Micro Devices actually only has one phone number in total. It's often tough to figure out the best way to speak with Advanced Micro Devices representatives, which is why we started putting all this information together based on suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support operations for Advanced Micro Devices. The two organizations aren't related at all. Instead, CallHelpdesk creates free tools and shares information to help customers dealing with companies like Advanced Micro Devices. For big companies, this includes tools like our CallHelpdesk Phone, which lets you call them but completely bypasses the frustrating wait to speak with a live human representative. We're constantly working on these tools to help customers like you (and us!) navigate those confusing phone menus, endless hold times, and general customer service chaos. As long as you keep sharing this with your friends and loved ones, we'll keep right on building them.