This is Chewy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chewy agent. This phone number is Chewy's best phone number because 87,893 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-672-4399 include and other customer service issues. Rather than trying to call Chewy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Chewy has 1 phone number. It's not always clear what is the best way to talk to Chewy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Chewy. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Chewy. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
How about trying our free service that'll call and talk to customer service for you, then send you a report? Or, we have another free service that waits on hold and tells you when a human rep is on the line. If those don't appeal to you, our team's also documented the phone menu for Chewy below.
We can call and talk to Chewy for you. Our AI powered phone can dial, navigate the phone menu, wait on hold, and even chat with customer service for you, all for free. You won't even need to figure out the various phone options. Want to learn more about how we can call for you?
We can get a live person on the line for you. That same, free CallHelpdesk Phone can call, navigate the menus, and wait on hold for you, but you're welcome to do all the talking yourself. We'll notify you when a rep is on the line and ready to talk, so you won't need to worry about changing menu options or weaving your way through a maze. Find out how to skip the hold time. You can also discover more about skipping the hold time. Of course, we completely understand if you'd prefer to do all the dialing, waiting, and talking yourself. All these free tools are completely optional. CallHelpdesk researchers routinely call this Chewy phone number to document their phone system. Here's how our research team describes how Chewy's phone system greets you: A representative will answer the phone. Here's our latest tip for navigating the phone menu to reach a real person fastest: Calling this Chewy number should take you directly to a real human being. Below are some clips we've found from Chewy's phone menus, along with tips that'll give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Thanks for holding. Someone from our team will be with you in just a moment. Thank you for calling Chewy, this is Catherine speaking. Just a heads-up before we start, this call might be monitored and recorded. And may I ask who I'm speaking with today? Mhmm.
Thanks for calling, Julie! Just so you know, for top-notch service, this call might be monitored or recorded. My name's Ash; can I get your account's phone number, please? This is from a call with Chewy on Saturday, November 2, 2024, at 4:57 PM.
You'll hear something like, "Thanks for calling Chewy. This call may be monitored and recorded. My name is Stacy. How can I help you?" That's from a call on Monday, July 15, 2024, at 8:26 PM. Honestly, a lot of the usual info isn't needed, because this Chewy number is a direct line to a human. They're well-staffed, so you should expect a very short wait, or none at all, if you call during business hours. We haven't encountered any phone menus when calling either.
Chewy operates the 800-672-4399 call center 24 hours, 7 days a week. The short answer is you should call on a Saturday. We figured this out by analyzing 4,138 calls from the last 90 days, all made using our free, web-based phone (see above).
Our free AI-powered phone lets you call, talk, wait on hold, or even navigate for you. You can also schedule your call with Chewy for a time that works for you and when they're open. We'll just confirm you're ready before placing the call, just in case. This means you can "set it and forget it" ahead of time. So go ahead and schedule your call with Chewy! Now, an important note on busy times, hold times, and the best time to call: When we mention busy or less busy times, we're talking about the call volume. The busiest times mean the most people are calling this Chewy phone number; least busy times have fewer callers. High call volume doesn't necessarily mean you'll have a long hold time, though. Companies like Chewy staff their call centers differently depending on the time of day and week, so you might find a shorter wait even during peak busy times. The best time to call is when we see that optimal mix of lower call volume and shorter wait times.
If you're looking for the least busy time to call Chewy, Sunday's your best bet. Tuesday, though, is their busiest day, averaging 66% more calls. This data comes from 4,138 calls made with our AI-powered, web-based phone in the last 90 days.
We've found that Saturdays have the shortest hold times. On average, the longest wait in the queue happens on Fridays, which is a whopping 205% longer than our minimum wait time. So, you can see there's actually more fluctuation in hold times throughout the week than there is in the actual call volume. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't even need to worry about those average wait times. call and talk for me wait on hold for me Sun Mon Tue Wed Thu Fri Longest Sat Shortest Fri Longest Sat Shortest.
So, Saturday is actually the best day to call Chewy. It isn't their quietest day, but hold times are shortest. This tells us Chewy likely staffs up on Saturdays to handle the higher call volume, which makes it the ideal time to get through. It's worth noting, though, that this phone number doesn't have a phone menu or long waits anyway. Usually, someone picks up right away if you call during their opening hours. Any wait you might experience will typically be very short.
If you've got a moment to read before calling Chewy, we suggest checking out our articles on common issues. What is Chewy's return policy?
Chewy's return policy is pretty generous, letting you send back just about any product within 365 days of buying it for a full refund, store credit, or an exchange. Just make sure items are still new and unused, complete with their original packaging. A few things can't be returned, though, like prescription medications, open food, personalized items, and perishable goods. To start a return, you can either get in touch with Chewy's customer service or simply use their online return center. Chewy will send you a prepaid shipping label for most returns, and you're free to pick either USPS or FedEx as the carrier. Once they get your return, refunds are usually processed within 5-7 business days. All in all, Chewy's return policy really aims to keep customers happy and make returns as easy as possible.
Click the link above for answers to nearly any Chewy customer service question, including step-by-step guides for even the trickiest issues. You can also describe a new problem and get instant answers. Below are some recent calls to Chewy and their purpose. Does any of this sound like why you're calling? * **Inquiring about medication:** "So my question is, do you sell Trifectis?" (23m 59s, Feb 9, 2025, 10:35 PM) * **Change dog food order:** "I just bought some science diet, chicken, and vegetable dog food, and it's making my dog throw up, and I want to change it to something else." (12m 40s, Feb 9, 2025, 6:53 PM) * **Placing a product order:** "I want to place an order." (7m 3s, Feb 9, 2025, 1:40 PM) * **Order dog food:** "I wanna order some twenty four cans of dog food for my dog, Louie." (4m 30s, Feb 9, 2025, 4:48 AM) * **Inquiring about bunny food:** "Do you guys sell bunny food?" (12m 1s, Feb 9, 2025, 12:36 AM) * **Check
Of course, you don't just have to call Chewy customer service. We've listed the best alternative contact methods below.
You can chat with customer service online at chewy.custhelp.com. If phone support isn't available or wait times are long, many folks find chat a great alternative. Some even prefer it over calling! Luckily, Chewy offers this option.
You can use service.chewy.com to send an online message to customer service. As a last, and sometimes only, resort, you can access Chewy customer service through their website. This often means you'll have to dig through help articles before finding a form and "being allowed" to submit a problem to their team. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's your only option.
Here's Chewy's best phone number, along with the current real-time wait on hold and tools that can help you skip the phone lines to get straight to a Chewy agent. We know this is Chewy's top number because 87,893 customers, just like you, have used it over the past 18 months and shared their feedback with us. The customer care team answering calls to 800-672-4399 typically helps with various customer service issues. Instead of calling Chewy right away, try describing your issue to us first. That way, we might be able to suggest the best way to reach them, whether by phone, chat, or web. Chewy only has one phone number in total. It's often hard to figure out the best way to talk to Chewy reps, which is why we started putting all this information together, based on suggestions from their customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just to be clear, CallHelpdesk doesn't offer call center services or customer support for Chewy. The two organizations aren't related at all. CallHelpdesk creates free tools and shares information to help customers dealing with companies like Chewy. For big companies, this includes tools like our CallHelpdesk Phone, which lets you call a company and skip the waiting game to reach a live human representative. We're always working on these tools to help customers like you (and us!) navigate those confusing phone menus, long hold times, and general customer service headaches. As long as you keep sharing this with your friends and loved ones, we'll keep doing what we do.