📄 Original Content
2756 wordsAAA Customer Phone Numbers
Claims Department
800-922-8228Corporate Offices
407-444-7000How do I get through the phone menu to a live person?
Let us call and talk to AAA for you
We can get a live person on the line for you
Heard when the phone system first answers
They may need the phone number on your account
Hello. Thank you for calling AAA Northeast. To assist you with your road service request, we have just sent you a link to your mobile phone."
They may ask your reason for calling (instead of a menu)
They may ask you to say or enter information
If you'd like to speak with a member service counselor, please stay on the line for the next available counselor. Please tell me your six sixteen digit member ID number."
The first phone menu
To initiate a new request for road service and purchase a triple a battery, press one. To update information or inquire about an existing road service request, press two."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call AAA
Calling this AAA Customer Number
There are multiple ways to call AAA when you need roadside assistance. For AAA members, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. For customers within the state of their membership, you can receive these services by calling the AAA Premier Services number listed on the back of your membership card. AAA-HELP is the phone number you'll want to use if you encounter an emergency outside your home state.
If you have an AAA customer service problem, you may wonder what it's like to call this number with your issues. Below, we've outlined what you can expect when calling AAA, from what types of problems can be best addressed to the speed and quality of service you can expect.
Types of Service Problems to Call For
AAA-HELP is the phone number for roadside and battery assistance, so the problems that will be best addressed are immediate needs with your vehicle, such as:
- Dead battery that needs replacing
- Locking your keys in your car
- Assistance changing a flat tire
- Towing needs, whether from an accident or a stalled car
- Running out of gas
- Stuck car
Most of these needs can be addressed relatively quickly by calling AAA. Once you give your current location and describe the nature of the problem, AAA will dispatch a third-party technician or tow truck to your location.
What to Expect When Calling AAA
When calling AAA, you may first notice that it can be difficult to speak with a human agent. Instead, we were greeted by a series of automated questions relating to our problem. For this reason, calls over problems such as membership, billing, insurance claims or other non-roadside inquiries may be difficult to solve quickly.
On the other hand, the automated system does make it easy to receive help with roadside assistance. For example, when calling to report being locked out of the car, it took just a couple of minutes to confirm our location and dispatch a technician to help us out. From there, an agent remained on the line with us, allowing us to chat about the service request, update details or cancel the service.
If you do want to be connected to an agent from the start, you can say so to the automated system, and you will be connected to an agent. From there, it was a relatively short wait to be connected, and these agents were able to assist with non-roadside concerns. The agents were helpful, and the service was quite quick, as you don't have to navigate through phone menus.
The Bottom Line
For a company as large as AAA, we were able to get our problems addressed very quickly. One downside is that you won't be able to talk immediately to a human for urgent issues, which could lead to stressful situations. On the other hand, for routine customer service problems, AAA provided a quick and hassle-free solution that got us back on the road within an hour.
Why Customers Call AAA
Is AAA the Cheapest Auto Insurance?
Is AAA Available in My State?
Is AAA Auto Insurance Any Good?
Top AAA customer service problems
More AAA Customer Service Contacts
AAA Customer Email Addresses
AAA Customer Service on X (formerly Twitter)
AAA Customer Service on Facebook / Messenger
AAA Customer Help Desk / Web Support
Conclusion and closing notes
This is AAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AAA agent. This phone number is AAA's best phone number because 58,956 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include Cancel Service, Question About Membership, Roadside Assistance, Make a Payment, Replacement Card and other customer service issues. The AAA call center that you call into has employees from Indiana, California, Utah, Texas and is open Mon-Fri 8:30am-5pm ET according to customers. In total, AAA has 3 phone numbers. It's not always clear what is the best way to talk to AAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for AAA. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like AAA. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
1913 wordsAAA Customer Phone Numbers
Claims Department
We're open Mon-Fri 8:30am-5pm EST. You'll press 0 at each prompt, ignoring messages. For insurance, including claims, press 1. For membership, press 2. For travel, press 3. And our free tools: Talk for me, Skip the wait, Schedule my call.
Corporate Offices
Direct to Corporate Headquarters Mon-Fri 8:30am-5pm EST. You'll be asked: What can I help you with today?
How do I get through the phone menu to a live person?
Why not try our free service? It calls and talks to customer service for you, then sends you a report. Or, our other free service waits on hold and tells you when a human rep is on the line. If those don't work for you, our team's also documented the phone menu for AAA below.
Let us call and talk to AAA for you
Let us call and talk to AAA for you. Our AI powered phone handles everything: dialing, navigating menus, waiting on hold, and even talking to customer service for you, for free. You won't even have to worry about figuring out the phone options. Learn more about us calling for you.
We can get a live person on the line for you
We can get a live person on the line for you! Our free CallHelpdesk Phone can handle calling, navigating menus, and waiting on hold for you, though you're always welcome to do all the talking yourself. We'll notify you as soon as a representative is on the line and ready to chat, so you won't need to worry about changing menu options or getting lost in a maze. Want to learn about skipping the hold time? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this AAA phone number to keep tabs on their phone system. Here's how our research team describes the AAA phone system's greeting: Just say "Yes" to confirm your state, then tell it the name of the city you're closest to. Then, click the link they text you to place your roadside service request. And here's our latest tip for getting through the phone menu to a real person super fast: Just press 0 at each prompt, even if you hear other messages. This works for Roadside Assistance. Below, you'll find some clips we've gathered from AAA's phone menus and tips. They're designed to give you a good idea of what you'll run into when you call. We've also highlighted why they're important.
Heard when the phone system first answers
Thanks for calling AAA. If it's an emergency, please hang up and dial nine one one. You for calling AAA. Your call may be recorded or monitored for quality assurance.
They may need the phone number on your account
Thanks for calling AAA. Just so you know, if this is an emergency, please hang up and dial nine one one. Hello there. Thanks for calling AAA Northeast. We've actually just sent a link right to your mobile phone to help with your road service request.
They may ask your reason for calling (instead of a menu)
Thanks for calling AAA. If it's an emergency, please hang up and dial nine one one. Thanks for calling triple a Road Service. This is Mary. How can I help you? This call happened with AAA on Friday, November 1, 2024, at 4:23 PM.
They may ask you to say or enter information
That link lets you quickly request road service right from your smartphone. It's the fastest way to get help on the road. Just hang up and follow the directions in the link. If you'd rather talk to a member service counselor, please stay on the line for the next available one. Could you please tell me your six sixteen digit member ID number?
The first phone menu
Thanks for calling AAA. If it's an emergency, please hang up and dial nine one one. Hello. Thanks for calling AAA Northeast. Just a moment, I'll connect you to one of our live agents. Please listen carefully to these three options and pick the one that best describes your needs. Otherwise, please hold for a call counselor. To start a new road service request or buy a triple a battery, press one. To update information or ask about an existing road service request, press two.
What are the hours and when should I call?
AAA runs the call center for this 800-222-4357 phone number Monday through Friday, 8:30 AM to 5 PM ET. Basically, your best bet's to call on a Wednesday. We figured this out by analyzing 3,063 calls made over the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
Our free AI-powered phone can call, wait on hold, or navigate for you. You can even schedule your call with AAA for a time that works best for you and when they're open. We'll confirm you're ready before placing the call, just to be sure. This means you can "set it and forget it" ahead of time. So go ahead, schedule a call with AAA. Let's clarify what we mean by busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're referring to the call volume. The busiest times are when the most people are calling this AAA phone number (and least busy times have fewer callers). However, a high call volume doesn't necessarily mean you'll have a long hold time. Companies like AAA staff their call centers differently by time of day and week, so you might find shorter waits even during busy times. The 'best time to call' means finding that optimal mix of lower call volume and shorter wait times.
The least busy time to call
If you're looking for the quietest day to call AAA, it's Friday. Monday is actually the busiest, seeing an average of 46% more phone calls. We got this data from a sample of 3,063 calls made using our AI-powered, web-based phone over the last 90 days. Mon Busiest Tue Wed Thu Fri Quietest Mon Busiest Fri Quietest
The shortest wait on hold
It turns out the shortest hold times we measured were on Wednesday. On average, the longest wait in the queue happens on Friday, which is a whopping 4200% longer than the minimum. You'll notice there's more fluctuation in hold time over the course of the week than in call volume. But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. Call and talk for me, wait on hold for me: Mon, Tue, Wed (Shortest), Thu, Fri (Longest). Wed is Shortest, Fri is Longest.
The best time to call AAA
So, the best day to call AAA is Wednesday. It isn't the least busy day, but because hold times are shortest, even though it's on the busy side, it tells us AAA staffs up on Wednesday to handle the higher call volume. That makes it the best time to call.
Calling this AAA Customer Number
By Jeff Whelpley. When you need roadside assistance, there are several ways to reach AAA. If you're an AAA member, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. Members within their home state can get these services by calling the AAA Premier Services number on the back of their membership card. You'll want to use AAA-HELP if you're facing an emergency outside your home state. If you have an AAA customer service problem, you might wonder what it's like to call them with your issues. Below, we've outlined what to expect when calling AAA, from the types of problems they best address to the speed and quality of service you'll receive.
Types of Service Problems to Call For
Need roadside or battery assistance? AAA-HELP is the number to call. It's best for immediate vehicle issues like a dead battery needing replacement, locking your keys in your car, help changing a flat tire, towing (from an accident or a stalled car), or running out of gas. Most of these problems can usually be addressed pretty quickly. Just give them your current location and explain what's wrong, and AAA will dispatch a third-party technician or tow truck right to your spot.
What to Expect When Calling AAA
Calling AAA? You might first notice it's a bit tricky to talk to a real person. Instead, we were just greeted by a series of automated questions related to what we needed help with. That's why it can be hard to quickly sort out things like membership, billing, insurance claims, or other non-roadside questions over the phone. But on the bright side, the automated system actually makes it super easy to get help if you need roadside assistance. For instance, when we called because we were locked out of our car, it only took a couple of minutes to confirm where we were and send a technician our way. After that, an agent stayed on the line with us, so we could chat about the service request, update any details, or even cancel it if needed. If you really want to talk to a person right away, you can just tell the automated system, and they'll connect you. From there, we didn't have to wait very long to get connected, and these agents were great at helping with non-roadside stuff too. The agents were super helpful, and the service was pretty quick since you don't have to wade through endless phone menus.
The Bottom Line
Considering how massive AAA is, they actually got our problems addressed surprisingly quickly. The only real catch is you won't be able to talk to a human right away for urgent issues, which could definitely get stressful. But for routine customer service, AAA had a quick, hassle-free solution that got us back on the road within an hour. Jeff truly believes every customer deserves good service. He's been building tools, inventing phone tree hacks, and helping customers since before his days at CallHelpdesk. He's also a Google GDE and involved in the Angular community.
Why Customers Call AAA
If you have a little time to read before you call AAA, we'd recommend reading over some of our articles that address specific problems. Is AAA the Cheapest Auto Insurance?
Is AAA the Cheapest Auto Insurance?
AAA's cost depends on your situation. While their prices are usually pretty close to average market rates, many members get special discounts, making it a cheaper option. Is AAA Available in My State?
Is AAA Available in My State?
AAA club memberships come with lots of benefits. They've got road assistance and other services in over 100,000 locations across North America. You can check availability on their website. Is AAA Auto Insurance Any Good?
Is AAA Auto Insurance Any Good?
Your specific needs might vary, but AAA auto insurance policies are usually great for coverage, cost, and what they offer. If you're a member and pick the club's home and auto insurance policies, you can really benefit from bundling. These policies cover repair costs, part replacement costs, medical expenses, and other costs too. To get a detailed understanding of the perks of choosing AAA auto insurance, just chat with certified experts at the club or browse the "insurance" section on the website. Top AAA customer service problems