To place a new order, press one. For an existing order or returns, press two. For questions about gift cards, press three. For store issues or concerns, press four. For all other inquiries, press zero or stay on the line."
This is Aeropostale's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeropostale agent. This phone number is Aeropostale's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-289-2376 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Aeropostale first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or chat. In total, Aeropostale has 1 phone number. It's not always clear what is the best way to talk to Aeropostale representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Aeropostale. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Aeropostale. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and chat with customer service for you, then send you a report. We also have a free service that'll wait on hold and tell you when a human rep's on the line. But if those don't sound right for you, our team's also documented Aeropostale's phone menu right below.
We'll call and talk to Aeropostale for you. Our AI-powered phone can dial, navigate menus, wait on hold, and even chat with customer service on your behalf, all completely free. You won't even need to spend time learning the path through all the various phone options. Learn more about how we can make these calls for you.
We can actually get a live person on the line for you. Our free CallHelpdesk Phone service can call, navigate the menus, and even wait on hold for you. You're always welcome to do all the talking yourself, though! We'll let you know the moment a representative is on the line and ready to chat, so you don't have to worry about digging through menu options or getting lost in the phone maze. Want to learn how to skip the hold time entirely? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are completely optional, by the way. Our CallHelpdesk researchers regularly call this Aeropostale phone number to keep tabs on their phone system. Here's how our research team describes Aeropostale's phone system greeting: "Please choose an option: For online customer service, press 1. For gift card customer service, press 2. For in-store inquiries, press 3. For W-2 inquiries, press 4. For CCA inquiries, press 5." And here's our latest tip for navigating that phone menu to reach a real person as quickly as possible: Just press 3 at the very first menu. If agents aren't available right then, you can leave a message on their recording. Below, you'll find some clips we've gathered from Aeropostale's phone menus, along with tips to give you a good idea of what to expect when you call. We've also highlighted why each one is important.
Thanks for calling Eyre Apostol. For quality and training, this call might be monitored or recorded. To place a new order, press one. For an existing
Thanks for calling Ear Apostol! Just so you know, we might monitor or record this call for quality and training. If you'd like to place a new order, please press one. For an existing order or returns, press two. Got questions about gift cards? Press three. For any store issues or concerns, press four. For anything else, just press zero or stay on the line.
Aeropostale runs the call center for 877-289-2376, available Mon-Sun, 8am-2am ET. Basically, you should call on a Monday. We based this advice, and what's coming next, on analyzing 129 calls made in the last 90 days using our free, web-based phone (see above).
Our free AI-powered phone can call, talk, wait on hold, or navigate for you. You can even schedule your call with Aeropostale for a time that works best for you and when they're open. We'll check you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. So, go ahead and schedule your call with Aeropostale! Here's an important distinction: busy times versus hold times versus the best time to call. When we talk about busy or less busy times, we're referring to the sheer volume of calls. The busiest times are when most people are calling this Aeropostale phone number (and the least busy times have fewer callers). But this high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Aeropostale staff their call centers differently depending on the time of day and day of the week, so you might even experience a shorter wait on hold during the busiest times. So, when we talk about the best time to call, we're referring to that ideal mix of lower call volume and shorter wait times.
Monday is the quietest day to call Aeropostale. Thursday, however, is the busiest, seeing an average of 250% more phone calls. We've based this on a sample of 129 calls made using our AI-powered, web-based phone in the last 90 days. Remember, Monday's quietest, Thursday's busiest.
We've found Tuesday has the shortest hold times. Wednesdays, on the other hand, usually have the longest average waits. But if you use our free 'call and talk for me' or 'wait on hold for me' service, you won't really need to worry about those average wait times. So, just use 'call and talk for me' or 'wait on hold for me'!
So, the best day to call Aeropostale is Monday. While it's not the day with the absolute shortest wait on hold in the phone system, we still recommend it for its ideal combination of low call volume and short hold times. Plus, we think Aeropostale staffs the call center well on Monday.
If you've got a moment to read before calling Aeropostale, we suggest checking out our articles that address common problems. What is Aeropostale's return policy?
We want you to be completely satisfied with your Aeropostale purchases, which is why we've got a super customer-friendly return policy. You can return unworn and unwashed merchandise within 60 days of your original purchase. Just bring it to a store or send it back by mail. Returns with a receipt will be refunded to your original payment method. If you don't have one, you'll get store credit or an exchange at the current selling price. However, eGift cards, final sale items, or anything with a "Do Not Remove" tag aren't returnable. For online purchases, you can also return items to a local store or simply use the prepaid return label included in the package. It's important to note that returns are processed based on the original payment method, and refunds might take up to 30 days to reflect. Aeropostale truly strives to make the return process hassle-free and seamless for all its customers. What payment methods does Aeropostale accept?
Aeropostale accepts many payment methods to make things convenient for you. You can pay with major credit cards such as Visa, Mastercard, American Express, and Discover. They also accept PayPal if you prefer an online payment platform. Prefer cash? You can visit any Aeropostale retail store to complete your purchase. This is handy for customers without a credit card who want to shop and pay in person. Aeropostale aims to offer plenty of payment options, catering to different preferences and ensuring a smooth shopping experience for all customers. How Do I Track My Aeropostale Order?
If you've bought something from Aéropostale, you can usually track your order to make sure you're home for delivery. It's simple to track it right on their website. However, it might take up to 48 hours for the shipping company to coordinate with Aéropostale, so tracking info might not show up immediately. Occasionally, they might even use a carrier that doesn't offer tracking at all. Top Aeropostale customer service problems
Click the link above to find answers to almost any Aeropostale customer service question, with step-by-step guides for complex issues, or to instantly get answers for a new problem. Below, we've listed some recent Aeropostale calls and their purpose. Do any of these match why you're trying to reach us? Order not received: "I have an order that shows delivered, but I didn't receive it." (10m 17s, May 21, 2024, 7:10 PM) Spanish speaker needed: "I need a Spanish speaker, please." (13m 54s, May 19, 2024, 4:03 PM) Issue with delivered order: "I have an order that's marked as delivered, but I didn't receive it." (9m 27s, May 3, 2024, 1:41 PM) Missing order inquiry: "I have an order that was marked as delivered days ago but I didn't receive it, am I going to get it?" (8m 24s, Apr 28, 2024, 1:49 PM) Gift card payment issue: "Sorry that your order could not be placed, please return to the billing step to modify your payment detail or submit a different payment method." (15m 20s, Apr 16, 2024, 9:22 PM) Language preference request: "I need Spanish speaker, please." (8m 18s, Apr 16, 2024, 12:45 PM) Order revision assistance: "Hi. Well, I said the revision order." (18m 44s, Apr 11, 2024, 8:51 PM; 11m 23s, Mar 27, 2024, 2:34 PM) This data on why customers call Aeropostale comes directly from issues they've reported to CallHelpdesk.
Of course, you can contact Aeropostale customer service in other ways besides calling. We've listed the best options below, by type.
You can use this link to chat with customer service. When phone customer service isn't available or wait times are long, chat's often a great alternative, and some people even prefer it to calling. Luckily, Aeropostale offers this option!
You can reach Aeropostale's customer service team, for example, through Facebook Messenger at facebook.com/aeropostale. It's a handy option if you've got a Facebook account, and you might even chat live with an agent this way.
Aeropostale's online customer service is often a last, or sometimes your only, resort, accessible through their website. You'll likely need to dig through help articles before finding a form to submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this option unless it's truly your only choice.
Here's Aeropostale's top phone number, along with current wait times and handy tools to help you bypass the phone queues and get straight to an agent. We know it's their best number because 612 customers, just like you, have used this contact info in the past 18 months and shared their experiences with us. When you call 877-289-2376, the customer care team typically helps with things like returns, cancelling or changing orders, tracking orders, complaints, and other general customer service issues. Instead of calling Aeropostale right away, tell us about your problem first. That way, we can suggest the best way to reach them, whether it's by phone, their website, Facebook, or chat. Aeropostale actually only has one phone number in total. Since it's often tricky to figure out the best way to speak with Aeropostale reps, we've put together all this information based on suggestions from our customer community. Please keep sharing your experiences with us; it helps us make this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for Aeropostale. The two organizations aren't related at all. Instead, CallHelpdesk creates free tools and shares information to help customers dealing with companies like Aeropostale. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call a company but completely skip waiting on hold to get a live human representative. We're constantly working on these tools to help customers like you (and honestly, ourselves too!) navigate those confusing phone menus, long hold times, and general customer service headaches. As long as you keep sharing it with your friends and family, we'll keep doing what we do.