I didn't hear anything. Are you an Aetna member? Or a medical or dental health care professional? You can say things like, I'm a medical health care professional."
First, are you an Aetna member, or a medical or dental professional? If you are an Enter or say the month, day, and year of the date of birth the person you're calling about."
Sorry. I didn't hear you. If you're an Aetna policyholder, say member or press one. If you're a medical or dental professional, say health care professional or press two."
This is Aetna Member Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Member Services agent. This phone number is Aetna Member Services's best phone number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-204-9186 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Member Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Aetna Member Services has 4 phone numbers. It's not always clear what is the best way to talk to Aetna Member Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Aetna Member Services. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Aetna Member Services. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
This Aetna Member Services number connects you to a real human. To make a payment, press 1. For anything else, please stay on the line. Plus, we've got free tools: Talk for me, Skip the wait, Schedule my call.
Press 0 twice for dental benefits for dental providers/customer service National Dentist Line. Say or enter your NTI or your tax ID. Available free tools: Talk for me, Skip the wait, Schedule my call.
We've got a free service that'll call and talk to customer service for you, then send you a report. Or, there's our other free service that'll wait on hold and tell you when a human rep is on the line. But if those don't sound good, our team's also documented the phone menu for Aetna Member Services below.
We'll call and talk to Aetna Member Services for you. Our AI-powered phone can dial, navigate the menu, wait on hold, and even speak with customer service for you, all for free. You don't even have to learn your way through all those phone options. Learn more about us calling for you.
We can get a live person on the line for you. Our free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, but you can choose to do all the talking. We'll notify you when a rep is on the line and ready to talk, so you won't need to worry about navigating menus or getting lost in the maze. Want to skip the hold time? We completely understand if you prefer to do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Aetna Member Services phone number to document their phone system. Here's how our research team describes the Aetna Member Services phone system's greeting: "AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7." Here's our latest tip for navigating the phone menu to reach a real person quickly: You must choose option 1-3, then just hold on the line until you're transferred. Below are some clips we've found from Aetna Member Services's phone menus and tips that'll give you an idea of what you'll encounter when you call. We've also pointed out why each one is important.
Thanks for calling Aetna. We're recording this call for quality and other health care operations purposes. Oh, and a quick reminder: please consider getting your flu shot. To learn more about coverage, just head over to go dot aetna dot com slash twenty twenty three dash flu. So, first off, are you an Aetna member, or maybe a medical or dental professional? If you're calling to become a member, just say "inquiry."
Thanks for calling Aetna. I'm your Aetna virtual assistant. Just so you know, this call's being recorded for quality and other health care operations purposes. Could you tell me if you're an Aetna member, or a medical or dental health care professional? Are you an Aetna member, or a medical or dental health care professional? Oh, I didn't catch that. Let's try again. Are you an Aetna member, or a medical or dental health care professional? You can just say something like, "I'm a medical health care professional."
Thanks for calling Aetna. We're recording this call for quality and other healthcare operations purposes. Okay, first, are you an Aetna member, or a medical or a dental professional? If you are an Enter or say the month, day, and year of the date of birth the person you're calling about.
Thanks for calling Aetna. This call's being recorded for quality and other health care operations. First, are you an Aetna member? Or a medical or dental professional? If you're inquiring about becoming a member, say 'inquiry'. Oops, I still couldn't hear you. Sorry, I didn't catch that. If you're an Aetna policyholder, say 'member' or press one. If you're a medical or dental professional, say 'health care professional' or press two.
Aetna Member Services runs the call center for this 877-204-9186 phone number 24/7. The short answer is you should call on a Wednesday. This observation and the next section come from analyzing 434 calls made in the past 90 days using our free, web-based phone (see above).
Our free, AI-powered phone can call, talk, wait on hold, or navigate for you. You can also schedule a call with Aetna Member Services for a time they're open and that works for you. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. Go ahead and schedule a call with Aetna Member Services. An important note: busy times vs. hold times vs. the best time to call. When we talk about busy or less busy times, we're referring to the volume of calls. The busiest times are when the most people are calling this Aetna Member Services phone number (least busy times mean fewer callers). But high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Aetna Member Services staff their call centers differently based on the time of day and day of the week. So, you might actually experience a shorter wait on hold even during the busiest times. When we talk about the best time to call, we mean the optimal combination of lower call volume and shorter wait times.
Sunday's the least busy day to call Aetna Member Services. On the other hand, Tuesday's the busiest day to call, with 210% more phone calls by comparison. We've found this out by analyzing a sample of 434 calls made with our AI-powered, web-based phone over the last 90 days.
We've found the shortest hold times are on Tuesday. The longest average wait in the queue usually happens on Wednesday. But you don't really need to worry about those wait times if you use our free call and talk for me or wait on hold for me service. call and talk for me wait on hold for me
Basically, Wednesday's the best day to call Aetna Member Services.
Here's a look at some recent calls to Aetna Member Services and what people called about. Do any of these sound like why you're trying to reach us? One person called about activating their insurance, asking, "So is it active, though?" That call lasted 4m 29s on Dec 30, 2024, at 8:45 AM. Another needed specific insurance details, saying, "I need the Rx BIN number and Rx group number for the pharmacy." That one went for 17m 14s on Dec 16, 2024, at 7:05 PM. Someone else called about their insurance card: "I need to talk to somebody to try to get another insurance card and change the address." This call was 42m 56s long, on Dec 13, 2024, at 11:34 PM. Then there was an inquiry about coverage: "Trying to understand what is covered by insurance plan." That call lasted 2m 52s on Jun 22, 2024, at 6:47 PM. And someone called because they'd lost their ID card: "I lost my ID card and do not have my ID number." This was a quick call, just 1m 9s, on Jun 14, 2024, at 8:33 PM. We get this info about why customers call Aetna Member Services from the issues they've reported to CallHelpdesk.
You don't just have to call Aetna Member Services. We've listed other great ways to contact them below, by method.
Aetna Member Services customer service is available online, but it's often a last resort – or sometimes your only option. You'll often have to dig through help articles just to find a form and be "allowed" to submit an issue to their team. Since it rarely leads to a real-time chat, CallHelpdesk doesn't recommend it unless it's your only option.
Here's the best phone number for Aetna Member Services, complete with real-time wait times and tools to help you skip the phone lines and get right to an agent. This is their top number because 16,338 customers, just like you, have used it in the past 18 months and shared their feedback. When you call 877-204-9186, the customer care team typically helps with issues like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage, and other customer service issues. Instead of calling Aetna Member Services first, try describing your issue to us. We can then suggest the best way to reach them, whether by phone or web. Aetna Member Services has 4 phone numbers in total. It's not always clear how to best talk to Aetna Member Services representatives, so we started compiling this information from our customer community's suggestions. Please keep sharing your experiences so we can continue to improve this free resource. CallHelpdesk doesn't offer call center services or customer support for Aetna Member Services. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Aetna Member Services. For large companies, that includes tools like our CallHelpdesk Phone, which lets you call but skip waiting on the line for a live human rep. We're always working on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.