ComEd

How do I get through the phone menu to a live person?

Let us call and talk to ComEd for you

We can get a live person on the line for you

We are experiencing long wait times of over an hour to speak to an agent.
You may experience shorter wait times by calling back on Monday through Friday between seven AM and In order to process your call, I'll need to look up your account."

For electrical issues or power outages, press one.
To pay now, press two.
For everything else, press three."

To access your account using your account number, press one.
Your phone number, press two."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call ComEd

Calling this ComEd Customer Number

By Adam Goldkamp

Sep 17, 2024

More ComEd Customer Service Contacts

How do I get through the phone menu to a live person?

Why not try our free service? It'll call and talk to customer service for you, then send a report. Or, use our free service that waits on hold and tells you when a human rep's on the line. But if those don't appeal, our team's also documented ComEd's phone menu below.

Let us call and talk to ComEd for you

We'll call ComEd and talk to them for you. Our AI can dial, navigate menus, wait on hold, and even chat with customer service – all completely free. You won't have to figure out their phone options. Learn more about us calling for you.

We can get a live person on the line for you

We can get a live person on the line for you. Our free CallHelpdesk Phone can dial, navigate the menus, and even wait on hold for you. You're welcome to do all the talking once someone's on the line. We'll let you know the moment a representative is on the line and ready to chat. That way, you won't have to worry about navigating confusing menu options or weaving through a phone maze yourself. Want to learn how to skip the hold time? Of course, we totally get it if you prefer to do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call the ComEd phone number to map out their phone system. Here's how our research team describes the ComEd phone system's greeting: "For electrical issues or power outages, press 1. To pay your bill, press 2. For everything else, press 3." And here's our latest tip for getting to a real person on the phone menu as quickly as possible: Press 3 at the first menu, then press 2. Below, you'll find some clips we've gathered from ComEd's phone menus, along with tips to give you a clearer idea of what you'll encounter when you call. We've also highlighted why they're important.

Heard when the phone system first answers

Thanks for calling ComEd. We're experiencing high call volumes right now, so wait times to speak with a representative are longer than normal. You might find shorter wait times, though, if you call back later today between three and six PM. We're sorry for the inconvenience and appreciate your patience. If it's about electrical issues or power outages, press one. To pay your bill now, press two. For everything else, press three.

They may ask your reason for calling (instead of a menu)

Hello! Welcome to ComEd. I just wanted to thank you for calling us today. My name's Anna, and I'm ready to help you.

They may ask you to enter information with the dial pad

Just enter your area code and phone number. From a ComEd call, Tuesday, October 22, 2024, 6:23 PM.

They may need to look up your account

Welcome to ComEd. We're currently experiencing pretty long wait times—over an hour to speak with an agent. You might find shorter wait times if you call back Monday through Friday between seven AM and To process your call, I'll need to look up your account.

The first phone menu

Welcome to ComEd. We're currently experiencing longer than usual wait times if you're trying to speak with an agent. If you're calling to make a bill payment or check your balance, we actually recommend using our automated system. Just press option two, 'pay now,' from the main menu. You can also head over to ComEd dot com to pay your bill or check your balance online. Please keep in mind that your account balance might not show new payments until the next business day. You might find shorter wait times if you call back Tuesday through Friday between seven AM and nine AM. We're really sorry for any inconvenience this causes and truly appreciate your patience. If you're calling about electrical issues or a power outage, just press one. To pay your bill right now, press two. And for everything else, go ahead and press three.

After you press 2

To help with your call, I'll need to look up your account. If you'd like to use your account number, press one. Or for your phone number, press two. Excerpt from a call with ComEd Friday, February 23, 2024 1:33 PM

What are the hours and when should I call?

ComEd operates the call center for this 800-334-7661 phone number, 24 hours, 7 days. The short answer: you should call on a Thursday. This observation and the next section come from analyzing 1,122 calls made over the last 90 days using our free, web-based phone (see above).

Call when they- and you- are open

With our free AI-powered phone, you can do more than just make calls, talk, or have it navigate menus for you – you can also schedule your ComEd calls for a time that works best for you and when they're open. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. Schedule a call with ComEd Schedule a call with ComEd An important note: busy times vs hold times vs best time to call When we refer to busy or less busy times, we're talking about the volume of calls. The busiest times mean most people are calling this ComEd phone number (least busy times have fewer people calling). However, this high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like ComEd staff their call centers differently based on the time of day and day of the week, so you might even experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we're referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

You'll find Sunday is typically the least busy day to call ComEd. But Tuesday's the busiest day to call, with an average of 414% more phone calls. This info comes from 1,122 calls we tracked using our AI-powered, web-based phone over the last 90 days.

The shortest wait on hold

It turns out Thursday consistently has the shortest hold times. On the flip side, Fridays typically see the longest waits in the queue, averaging a whopping 736% longer than the minimum. It's clear there's much more fluctuation in hold times throughout the week than there is in actual call volume. But honestly, if you're using our free call and talk for me or wait on hold for me service, you really don't need to worry about any of those average wait times. call and talk for me wait on hold for me Sun Mon Tue Wed Thu Shortest Fri Longest Sat Thu Shortest Fri Longest

The best time to call ComEd

So, Thursday is actually the best day to call ComEd. It's not their least busy day, but even though it's on the busier side, hold times are shortest. This suggests ComEd staffs up on Thursdays to handle the higher call volume, and that makes it the best time to call.

Calling this ComEd Customer Number

I've just moved into a new apartment and need to get the electricity switched into my name. The electrical company here is ComEd, and since I'm new to the region, I've never dealt with them before. So, I figured I'd call to get my service transferred. I thought a quick call would be the easiest way to sign up, but judging by the wait time, maybe not. It seems ComEd is completely swamped with customers right now and isn't exactly offering top-notch service. Still, they did offer a callback service, which made things a little better. When I first called, a voice assistant immediately told me the wait times were so long they'd even opened another day for phone calls. The message went something like this: "Welcome to ComEd. We are experiencing long wait times of over one hour to speak to an agent. For easy, on-the-go access, ComEd.com and the mobile app are available 24/7. To continue to service our customers, the call center will be available on Saturday." Then it offered a few options: "For electrical issues or power outages, press 1. For payment issues, press 2. For everything else, press 3." I pressed one, and then it gave me a few more options to help figure out exactly what I needed assistance with, including: "Your account number, press 1. Your phone number, press 2. Your social security number, press 3." It started with, "If you're calling to set up a new account, press 4." I chose to open an account, and then it asked, "Where would you like to start service, say my home, or my business?" After that, it offered me the option to finish my call over text, which would reduce my wait time to 9 minutes instead of 51 minutes to talk to a person. I still wanted to speak with a person, though, so I chose the callback option instead of staying on hold. It took about an hour, but someone did call me back. Adam tirelessly helps customers find the best tips and tricks for getting through phone trees and has written many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More ComEd Customer Service Contacts

You don't have to call ComEd customer service; there are other ways. We've listed the best contact options below.

ComEd Customer Service on X (formerly Twitter)

Need to reach ComEd's customer service? You can find them on X (formerly Twitter) at twitter.com/ComEd, just like many other companies. While you won't often get a live chat with a rep, this channel frequently offers quick responses and is a great option if you already have an X/Twitter account.

ComEd Customer Service on Facebook / Messenger

ComEd's Facebook page (facebook.com/ComEd) is where their customer service team takes questions via Facebook Messenger. It's a handy option if you've got a Facebook account; you might even chat live with an agent this way.

ComEd Customer Help Desk / Web Support

You can access ComEd customer service through their website, though it's typically a last resort, or sometimes the only one. It usually means digging through help articles just to find a form where you're "allowed" to submit a problem, and you'll rarely get a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.

Conclusion and closing notes

Here's ComEd's best phone number, along with the current real-time wait on hold and some handy tools to help you skip those phone lines and get straight to a ComEd agent. We know it's their best number because 14,904 customers, just like you, have used this contact info over the last 18 months and given us their feedback. When you call 800-334-7661, you'll find their customer care unit typically helps with things like setting up service, booking or changing appointments, meter readings, canceling service, and other general customer service issues. Instead of just calling ComEd right away, try telling us about your problem first. That way, we might be able to suggest the best way to reach them – whether it's by phone, Facebook, their website, or Twitter. ComEd actually only has 1 phone number in total. It's often tough to figure out the best way to talk to ComEd reps, so we started putting all this info together based on suggestions from the customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just a heads-up: CallHelpdesk doesn't actually provide call center services or customer support for ComEd. The two organizations aren't related at all. Instead, CallHelpdesk builds free tools and shares information to help customers of companies like ComEd. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold to get a live human rep. We're constantly working on these tools to help customers like you (and ourselves!) navigate those messy phone menus, long hold times, and all the confusion that comes with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing our part.