📄 Original Content
2250 wordsCon Edison Customer Phone Numbers
Corporate Offices
212-243-1900Central Air Conditioning Program
866-521-8600How do I get through the phone menu to a live person?
Let us call and talk to Con Edison for you
We can get a live person on the line for you
Heard when the phone system first answers
They may ask you to say or enter information
Help with paying your bill, including information on our energy affordability program and flex payment plans, go to kana dot com slash payment plan. Please say or enter either your account number one digit at a time, ignoring any dashes."
The first phone menu
If you have an electric outage, gas leak, steam emergency, or hazardous condition, please press one. If you are calling to verify a field employee's credentials, press two."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Con Edison
Calling this Con Edison Customer Number
When calling Con Edison, it's important to know that you can get service seven days a week. That's because Con Edison offers a strong automated system that is genuinely helpful to customers and can get them to a helper at any time of day.
When I called, I was taken to the automated menu and was given several choices, such as reporting a power outage, needing to ask about an electric bill or needing to set up or end service at either my current or my previous location.
I opted for setting up service, and I was told that I could speak with Watt, which is Con Edison's virtual assistant. If I chose that option, I'd get a link sent to my phone where I could connect with Watt and get new service at my new location, along with disconnecting previous service. I said that I'd like to pursue that option, and I immediately received a link to speak with Watt. The text message told me this link would expire after 10 minutes, although this is not true. The message appears to remain operational indefinitely, as I tested it again well after the call and easily connected with Watt.
Once I said that I wanted to connect with Watt and got the text link, the system thanked me for calling Con Edison and said goodbye before hanging up. There's no option to go back or go to another part of the menu; once you connect with Watt, that ends your call.
Overall, I thought this service was helpful. Many people are fine with talking to an automated assistant, and this one appears to offer genuine assistance. I don't love that you can't go back, but that was the lone negative. If I were a customer of Con Edison, I'd use this number for assistance.
Why Customers Call Con Edison
Where can I find information about Con Edison rates?
How do I update my account information?
Top Con Edison customer service problems
More Con Edison Customer Service Contacts
Con Edison Customer Help Desk / Web Support
Conclusion and closing notes
This is Con Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Con Edison agent. This phone number is Con Edison's best phone number because 23,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-6633 include Setup Service, Overcharge on Account, Cancel Service, Meter Reading, Setup Payment Arrangement and other customer service issues. The Con Edison call center that you call into has employees from Covington, KY / Honduras and is open 24 hours, 7 days according to customers. In total, Con Edison has 3 phone numbers. It's not always clear what is the best way to talk to Con Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Con Edison. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Con Edison. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2194 wordsCon Edison Customer Phone Numbers
Corporate Offices
If your number's from outside their service area, press 1 then 0. For electric outage, gas leak, or steam emergency, press 1. To verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
Central Air Conditioning Program
If you're calling about Con Edison Demand Response Programs, open enrollment for new participants is closed. If you'd like more information about Con Edison, please stay on the line for the next representative. Free tools available include: Talk for me, Skip the wait, Schedule my call.
How do I get through the phone menu to a live person?
We've got a free service that can call and talk to customer service for you, then send you a report. Or, there's another free service that just waits on hold and tells you when a human rep is finally on the line. But if those aren't quite what you're looking for, our team's also documented Con Edison's phone menu below.
Let us call and talk to Con Edison for you
We can call Con Edison and talk to them for you. Our AI can dial, navigate phone menus, wait on hold, and even talk to customer service on your behalf – completely free. You won't even need to figure out their phone options. Learn more about us calling for you.
We can get a live person on the line for you
We can get a live person on the line for you. Our free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, but you're welcome to do all the talking yourself. We'll let you know when a representative is on the line and ready to chat, so you won't have to worry about changing menu options or getting lost in the system. Want to learn how to skip the hold time? Of course, we completely understand if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are completely optional. CallHelpdesk researchers regularly call this Con Edison phone number to document the system. Here's how our research team describes the Con Edison phone system's greeting: For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4. Here's our latest tip for getting to a real person fastest through the phone menu: Press 1 for English, then press 0 at the first menu, next press 1. Below are some clips we've found from Con Edison's phone menus and tips that give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Heard when the phone system first answers
Good afternoon. Thank you for calling Con Edison. For service in English, press one. Just a heads-up, our menu options have changed. If you've got an electric outage, gas leak, steam emergency, or a hazardous condition, please press one.
They may ask you to say or enter information
Good afternoon. Thanks for calling Con Edison. For service in English, press one. Please listen closely, as our menu options have changed. If you'd like to continue responding to the system using your voice. Please note, due to rising delivery rates, customers will experience higher than normal bills throughout the summer. For help paying your bill, including information on our energy affordability program and flex payment plans, please go to kana dot com slash payment plan. Please say or enter your account number, one digit at a time, ignoring any dashes.
The first phone menu
Good afternoon. Thanks for calling Con Edison. Just a heads-up, our menu options have changed, so please listen carefully. If you've got an electric outage, gas leak, steam emergency, or hazardous condition, please press one. If you're calling to verify a field employee's credentials, press two.
What are the hours and when should I call?
Con Edison operates the call center for this 800-752-6633 number, 24 hours, 7 days. The short answer is you should call on a Thursday. We've based this observation and the following section on analyzing 1,351 calls from the last 90 days, all made using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to make calls, wait on hold, or navigate menus for you, you can even schedule a call with Con Edison for a time that works for you, when they're open. We'll confirm you're ready before we place the call, just in case. So, you can "set it and forget it" ahead of time and schedule a call with Con Edison. Here's an important note about busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're talking about how many calls they're getting. The busiest times are when most people are calling this Con Edison phone number (and during the least busy times, fewer people are calling). This high call volume doesn't necessarily mean that you'll have a long hold time when you call them. Companies like Con Edison staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even during the busiest times. When we talk about the best time to call, we're talking about that sweet spot: a combination of lower call volume and shorter wait times.
The least busy time to call
Want to reach Con Edison when they're least busy? Sunday's the day. Monday, conversely, is their busiest, seeing 375% more phone calls. This info comes from a sample of 1,351 calls made using our AI-powered, web-based phone over the last 90 days. So, in short: Sun Quietest Mon Busiest Tue Wed Thu Fri Sat Sun Quietest Mon Busiest.
The shortest wait on hold
We've found that Thursday typically has the shortest hold times. On the flip side, the longest wait in the queue, on average, happens on Tuesday, which is a significant 857% longer than the minimum. It's pretty clear there's more fluctuation in hold time throughout the week than there is in actual call volume. But honestly, if you're using our free call and talk for me or wait on hold for me service, you don't really need to worry about those average wait times. Our call and talk for me and wait on hold for me services cover you every day — Sun, Mon, Tue (Longest), Wed, Thu (Shortest), Fri, Sat — so you're good.
The best time to call Con Edison
So, Thursday is actually the best day to call Con Edison. Even though it isn't their quietest day, the hold times are shortest. This suggests they really staff up on Thursdays to manage the higher call volume, which ultimately makes it the prime time to get through.
Calling this Con Edison Customer Number
By Adam Goldkamp. When you need to call Con Edison, it's good to know you can get service seven days a week. That's because Con Edison offers a pretty solid automated system that's genuinely helpful to customers and can get them connected to a helper at any time of day. When I called, I quickly reached the automated menu, which offered several choices. These included reporting a power outage, asking about an electric bill, or setting up or ending service at either my current or my previous location. I opted for setting up service, and I was told I could speak with Watt, Con Edison's virtual assistant. The system explained that if I chose that option, I'd get a link sent to my phone. I could then connect with Watt to set up new service at my new location and disconnect my previous service. I said I'd like to pursue that option, and I immediately received a link to speak with Watt. The text message told me this link would expire after 10 minutes, though this isn't actually true. The message appears to remain operational indefinitely, as I tested it again well after the call and easily connected with Watt. Once I said I wanted to connect with Watt and got the text link, the system thanked me for calling Con Edison and said goodbye before hanging up. There's no option to go back or go to another part of the menu; once you connect with Watt, that ends your call. Overall, I thought this service was helpful. Many people are fine with talking to an automated assistant, and this one appears to offer genuine assistance. I don't love that you can't go back, but that was the lone negative. If I were a Con Edison customer, I'd use this number for help. Adam's been tirelessly helping customers find the best ways to navigate phone trees, and he's written tons of guides for tricky customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Con Edison
Before you call Con Edison, if you've got a moment, we recommend checking out some of our problem-specific articles. Where can I find info on Con Edison rates?
Where can I find information about Con Edison rates?
Looking for information on Con Edison rates? You'll find it all on our official website. Just head over to our site and click on the "Rates and Tariffs" section. That page has detailed info about all our different rate plans, including residential, commercial, and industrial rates. You'll also see current rates, rate schedules, and any updates or changes to them. If you've got specific questions or need more help, feel free to reach out to our customer service team using the contact information on the website. We really aim to keep our rate information transparent and up-to-date, so our customers can make informed decisions about their energy consumption and billing. How do I update my account information?
How do I update my account information?
If you need to update your Con Edison account info, you can easily do it online. Just log in to your account on their website and choose the update option. You can also give their customer service hotline a call; a representative will be happy to help you update your details right over the phone. Prefer face-to-face help? Just pop into a local Con Edison office, and their staff can assist you with the update in person. Keeping your account information current is super important. It makes sure your billing is accurate and that Con Edison can communicate with you effectively. Here are the top Con Edison customer service problems.
Top Con Edison customer service problems
Just click the link above for answers to almost any Con Edison customer service question, including step-by-step guides for even the most complex issues. You can also describe a new problem and get instant answers. We've gathered insights into why customers call Con Edison from issues they've reported to CallHelpdesk.
More Con Edison Customer Service Contacts
There are other ways to contact Con Edison customer service, not just by phone. We've listed the best ones below, by medium.
Con Edison Customer Help Desk / Web Support
Con Edison's online customer service, accessible via their website, is often a last, or sometimes only, resort. You'll likely dig through help articles to find a form and "be allowed" to submit a problem to their team. It rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless it's the only way.
Conclusion and closing notes
Here's Con Edison's best phone number, along with the current real-time wait on hold and handy tools to help you skip those phone lines and get straight to a Con Edison agent. Why is it the best? Because 23,460 customers just like you have used this number over the past 18 months and shared their feedback with us. When you call 800-752-6633, you'll likely be connecting with the customer care team that helps with common issues like setting up service, overcharges on your account, canceling service, meter readings, setting up payment arrangements, and other general customer service questions. Customers tell us that the Con Edison call center you're calling reaches employees from Covington, KY / Honduras and operates 24 hours a day, 7 days a week. In total, Con Edison actually has 3 different phone numbers. It's not always clear how best to talk to Con Edison representatives, which is why we started putting together all this information, thanks to suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for Con Edison. The two organizations aren't related at all. Instead, CallHelpdesk builds free tools and shares information to help customers of companies like Con Edison. For large companies, we offer tools like our CallHelpdesk Phone, which lets you call a company but skip waiting on hold to get a live human representative. We're constantly working on these tools to help customers like you (and ourselves!) navigate those messy phone menus, long hold times, and general confusion that comes with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.