We value your opinion. If you'd like to participate in a two question survey after your call, please press one. Or press two if you do not."
To make a change to your address, press one. To place an order or make a payment for your membership, press two."
This is Consumer Reports's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Reports agent. This phone number is Consumer Reports's best phone number because 9,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0663 include and other customer service issues. Rather than trying to call Consumer Reports first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Consumer Reports has 1 phone number. It's not always clear what is the best way to talk to Consumer Reports representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Consumer Reports. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Consumer Reports. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and talk to customer service for you, then send a report. Or, there's our free service that just waits on hold and lets you know when a human rep picks up. If those aren't quite what you're looking for, our team's also documented the phone menu for Consumer Reports below.
We can call and talk to Consumer Reports for you. Our AI-powered phone will dial, navigate phone menus, wait on hold, and even speak to customer service – all for free. You won't even need to figure out the various phone options. Find out more about how we can call for you.
We can actually get a live person on the line for you. That free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, though you're always welcome to do the talking yourself. We'll notify you when a rep's on the line and ready to chat, so you won't have to worry about navigating confusing menus. Want to learn how to skip the hold time? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are optional, of course. CallHelpdesk researchers regularly call this Consumer Reports phone number to document its system. Here's how our research team describes the Consumer Reports phone system's greeting: To make a change to your address, press 1. To place an order or make a payment for your membership, press 2. To make a donation or get assistance with an existing donation, press 3. To cancel your membership, press 4. For assistance logging in or resetting your CR.org password, press 5. For all other inquiries, press 6. And here's our latest tip for getting to a real person through the phone menu fastest: Below are some clips we've found from Consumer Reports's phone menus and tips. They'll give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Your opinion really matters to us. If you'd like to take a two question survey after your call, just press one. Otherwise, press two. Please listen carefully, as our options might have changed. If you're calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report. You'll find everything we've reported over the last five years there.
Thanks for calling Consumer Reports! Please listen closely, as our options might've changed. If you need help with a missed or damaged issue, you can chat or email us at c r dot org forward slash contact. Please allow 72 hours for us to process your email. You can chat with a live agent Monday through Friday from 10 AM to 7 PM Eastern Standard Time. Or on Saturday, from 9:30 AM to 6 PM Eastern Standard Time. Do you have a suggestion for a product we should test or a topic we should write about? We love getting your suggestions and hearing about your experiences as a consumer. Just visit c r dot org forward slash contact and send us an email. Everything we receive gets reviewed and is made available to our editorial staff. We really value your opinion! If you'd like to take a quick two-question survey after your call, please press one. Or press two if you'd rather not.
Please listen carefully, because our options might've changed. If you're calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report. There, we list what was reported over the last five years. To change your address, press one. To place an order or pay for your membership, press two.
Consumer Reports operates the call center for 800-333-0663, open Mon-Fri 8am-8pm and Sat 9:30am-6pm ET. So, you should really call on a Wednesday. This tip, and what follows, comes from analyzing 427 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule your call with Consumer Reports for a time when they're open and it works best for you. We'll confirm you're ready before placing the call, just in case. That means you can truly "set it and forget it" ahead of time when you schedule a call with Consumer Reports. Here's an important note on busy times vs. hold times vs. the best time to call: When we talk about busy or less busy times, we're really just referring to the sheer volume of calls. The busiest times are when the most people are calling this Consumer Reports phone number (and, naturally, least busy times mean fewer people are calling). However, a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Consumer Reports staff their call centers differently based on the time of day and day of the week. So, you might actually experience a shorter wait on hold even at the busiest of times! When we talk about the best time to call, we're referring to that ideal combination of lower call volume *and* shorter wait times.
Saturday is the quietest day to call Consumer Reports. Monday, on the other hand, is their busiest, averaging 225% more calls. We're basing this on a sample of 427 calls made with our AI-powered, web-based phone in the last 90 days. So, remember: Monday's busiest, Saturday's quietest.
We've found the shortest hold times are typically on Tuesday. And the longest average wait in the queue happens on Wednesday. But if you use our free call and talk for me or wait on hold for me service, you don't actually need to worry about average wait times. call and talk for me wait on hold for me
So, Wednesday's the best day to call Consumer Reports.
If you've got a moment to read before calling Consumer Reports, we'd suggest checking out some of our problem-specific articles. Can I access old issues of Consumer Reports online?
Absolutely, you can access past Consumer Reports issues online right through our website. If you're a subscriber, you'll have exclusive access to the full digital archive, which includes all past issues published over the last few years. So you can easily find and refer back to any specific issue you might need. What's more, our online platform has advanced search functionality, letting you efficiently navigate through that extensive collection of past issues. Just remember, access to the digital archive is a perk available only to current subscribers. If you're not a subscriber, we'd love for you to join us to get access to this valuable resource and stay informed about the latest consumer product recommendations and ratings. Can I access Consumer Reports online without a subscription?
Nope, you'll need a subscription to get Consumer Reports online. Right now, Consumer Reports doesn't offer free access to their website or content. When you subscribe to their online service, you can access in-depth articles, ratings, expert reviews, buying guides, and other valuable resources. A subscription gives you complete access to their huge database, which features unbiased product testing, reliability ratings, and user reviews for all sorts of consumer products. This subscription model helps keep Consumer Reports' research and analysis independent and honest. So, if you want to get the trusted and reliable info from Consumer Reports, you'll definitely need to subscribe to their online service. Does Consumer Reports have a mobile app?
Yep, Consumer Reports has a mobile app available for both iOS and Android devices. It lets you conveniently access their extensive library of product reviews, ratings, and buying advice right from your smartphone or tablet. With the app, you can search for specific products, read unbiased reviews, compare prices, and check product reliability and safety information while you're on the go. It also provides personalized recommendations based on your preferences, making it easier to make informed purchasing decisions. You can download the Consumer Reports mobile app from the App Store or Google Play Store, and it's available to both Consumer Reports members and non-members. Top Consumer Reports customer service problems
You can click the link above to find answers to almost any Consumer Reports customer service question you might have, even step-by-step guides for the trickiest problems. You can also describe a new problem and get immediate answers. Here's a look at some recent calls to Consumer Reports and what they were about. Do any of these sound like why you're trying to get in touch? Someone called about an air filter, saying, "I was calling about a service there and it come off the Internet and it was about a nano air treatment or air filter." That call lasted 14m 36s on Jan 21, 2025, at 8:23 PM. Another person wanted to cancel their account, stating, "I just need to cancel my account for now." This call took 11m 45s on Jan 13, 2025, at 10:20 PM. There was also a call about a wig order issue: "I received a synthetic wig instead of the human hair wig I paid for." That one was 15m 26s long, on Jan 6, 2025, at 10:25 PM. And someone inquired about a subscription payment, asking, "Will I be getting a statement for the remainder?" This call lasted 23m 20s on Dec 30, 2024, at 4:23 PM. All the details about why people call Consumer Reports come from issues customers have reported to CallHelpdesk.
You don't just have to call Consumer Reports customer service. We've listed the best options below, by medium.
You can connect with Consumer Reports' customer service on the X platform (formerly Twitter) at twitter.com/ConsumerReports, just like you would with many other companies. While you won't often get to chat live with a rep, this channel often provides quick replies and is a handy option if you've got an X/Twitter account.
You can connect with customer service on Facebook using facebook.com/ConsumerReports/. Teams like Consumer Reports' often accept inquiries through Facebook Messenger. It's a great option if you've got a Facebook account, and you might even get to chat live with an agent that way.
For online customer service, Consumer Reports' website is often a last—or sometimes only—resort. You'll likely dig through help articles just to find a form and "be allowed" to submit your problem, rarely getting a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's your only option.
Here's the best phone number for Consumer Reports. We've got the current wait time for you, plus handy tools to help you bypass the phone lines and get straight to a Consumer Reports agent. This is their best number because 9,768 customers just like you used this contact information over the last 18 months and gave us feedback. The customer care unit that answers calls to 800-333-0663 handles common problems like and other customer service issues. Instead of just calling Consumer Reports right away, tell us what your issue is first; that way, we might be able to suggest the best way to reach them, whether it's by phone, web, Facebook, or Twitter. Overall, Consumer Reports has just 1 phone number. It's often tough to figure out the best way to talk to someone at Consumer Reports, so we started putting all this information together, based on tips from our customer community. Keep those experiences coming so we can keep making this free tool even better. CallHelpdesk doesn't provide call center services or customer support for Consumer Reports. The two organizations aren't related at all. CallHelpdesk builds free tools and shares information to help customers of companies like Consumer Reports. For large companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip the whole waiting-on-hold-for-a-human part. We're constantly working on these tools to help customers like you (and us!) navigate those confusing phone menus, endless hold times, and general customer service headaches. As long as you keep sharing this with your friends and loved ones, we'll keep doing what we do.