For a new order, press one. For an existing order, press two. For product and site Please enter your order number."
For a new order, press one. For an existing order, press two. For product and sizing inquiries, press three."
This is Converse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Converse agent. This phone number is Converse's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-428-2667 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Converse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Converse has 1 phone number. It's not always clear what is the best way to talk to Converse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Converse. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Converse. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
You can try our free service that calls and chats with customer service for you, then sends a report. Or, there's our free service that waits on hold and tells you when a human rep's on the line. If those don't appeal, our team's also documented the phone menu for Converse below.
We can call and talk to Converse for you. Our AI-powered phone handles everything: dialing, navigating menus, waiting on hold, and even speaking with customer service – all completely free. You won't even need to figure out the phone options. Learn more about us calling for you.
We can get a live person on the phone for you. Our free CallHelpdesk Phone can call, navigate the menus, and wait on hold for you, but you can choose to do all the talking. We'll let you know when a representative is on the line and ready to chat, so you won't have to worry about digging through menu options or getting lost in the system. We've also got tips on how to skip the hold time yourself! And of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Converse phone number to map out their phone system. Here's our latest tip for getting through the phone menu to a real person as quickly as possible: Below, you'll find some clips from Converse's phone menus, along with tips that'll give you a good idea of what to expect when you call. We've also highlighted why they're so important.
Thanks for calling Converse! Our customer service team is ready and excited to help you out. You can actually find quick answers to frequently asked questions about things like order tracking, cancellations, and styles right on converse dot com. Just scroll down to the 'get help' section at the bottom of any page. If you still need a hand after that, just pick from the following menu options, and we'll get you to the right place. For a new order, press one. For an existing order, press two. For product and site, please enter your order number.
Thanks for calling Converse! Our customer service team is really excited to help you out. You can usually find quick answers to common questions about things like tracking your order, cancellations, or different styles right on converse dot com. Just scroll down to the 'get help' section at the bottom of any page. If you still need a hand after that, just pick one of the options from the menu, and we'll make sure you get to the right person. For a new order, press 1. For an existing order, press 2. And for product or sizing questions, press 3.
You can reach the Converse call center for 800-428-2667; they're open Mon-Sun, 8am-12am ET. The short answer: you should call on a Wednesday. This observation and what's next comes from analyzing 274 calls made over the last 90 days, using our free, web-based phone (see above).
When you use our free AI-powered phone to call, talk, wait on hold, or navigate for you, you can also schedule your Converse call for a time that works for you and when they're open. We'll confirm you're ready before placing the call, just in case. That means you can 'set it and forget it' ahead of time. So, go ahead and schedule a call with Converse! Here's an important note: busy times vs hold times vs best time to call. When we mention busy or less busy times, we're talking about the volume of calls. The busiest times are when the most people are calling this Converse phone number (and least busy times have fewer people calling). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Converse staff their call centers differently based on the time of day and day of the week. So, you might find a shorter wait on hold even during the busiest times. When we refer to the best time to call, we mean the optimal combination of lower call volume and shorter wait times.
Sunday's the least busy day to call Converse, while Monday's the busiest, averaging 214% more calls by comparison. We've based this on a sample of 274 calls made with our AI-powered, web-based phone in the last 90 days. So, remember: Sunday's quietest, Monday's busiest.
We've found the shortest hold times are on Tuesday, while Fridays typically have the longest waits in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. call and talk for me wait on hold for me
So, the best day to call Converse is Wednesday.
If you've got a moment before calling Converse, we recommend checking out our articles on common issues. What's the return policy for Converse products?
You can return Converse products within 30 days of when you bought them. Just make sure items are in their original, unworn condition, and you have the original receipt or proof of purchase with them. You can start a return online or at any Converse retail store. If you bought it online, you've got the choice to mail it back or bring it to a store. Refunds go back to your original payment method and might take up to 10 business days to process. Converse doesn't offer direct exchanges, but you can always return the original item and just place a new order if you want. Keep in mind that some restrictions might apply, especially for customized or Final Sale items. It's always a good idea to check the full return policy for all the extra details. What's the warranty policy for Converse products?
Converse offers a limited warranty on its products. They really stand by the quality of their shoes, and they'll repair or replace any defects in materials or workmanship within a specific timeframe. The warranty period can vary depending on the specific product, so it's best to check the info provided with your purchase or simply contact Converse customer support for full details. You might need to show proof of purchase, and remember, the warranty only covers defects that aren't from normal wear and tear or misuse. Converse always aims for customer satisfaction and will look at each case individually to figure out the best way to help. If you need more help or want to clarify anything about their warranty policies, feel free to reach out to Converse directly. Also, are Converse gift cards transferable to another person?
Nope, Converse gift cards aren't transferable, so only the person who originally got them can actually use them. They're really just for your personal use, meaning you can't give or sell them to anyone else. Only the individual who received the card can redeem it, and it works just like cash for any Converse products and services. The gift card's terms and conditions clearly state you can't assign or transfer it to someone else. So, it's a good idea to keep your gift card somewhere safe and make sure you're the one using it for purchases at Converse stores or on their website.
Need help with Converse customer service? Just click the link above! You'll find answers to almost any question, even step-by-step guides for the trickiest problems. You can also describe a new issue and get instant answers. Below, you'll see a sample of recent Converse calls and their purpose. Do any of these sound like why you're trying to call? Missing order inquiries: "I haven't received some of my orders." (6m 28s, Jan 7, 2025, 7:49 PM) "When will I get my refund?" (7m, Jan 4, 2025, 5:08 PM) "I would like to do a return." (2m, Dec 24, 2024, 10:23 PM) Order delivery inquiry: "Would that be delivered before Christmas?" (5m 31s, Dec 16, 2024, 9:26 PM) All this info about why people call Converse comes from issues customers have reported to CallHelpdesk. These are Converse issues reported to CallHelpdesk.
You don't just have to call Converse customer service; there are other ways. We've listed the best ones below, by type.
You can find Converse customer service at conversehelp.force.com, though it's often a last, sometimes only, resort. You'll likely dig through help articles just to find a form to submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend it unless you've got no other choice.
This is Converse's best phone number, complete with the real-time wait on hold and tools to help you skip the lines and connect directly with an agent. It's their best because 168 customers, just like you, used this contact info over the last 18 months and gave us feedback. Calling 800-428-2667 typically connects you with customer care for issues like Returns, Cancel order, Change order, Track order, Complaint, and other service needs. Instead of calling Converse directly, tell us your issue first. We can then recommend the best way to contact them, whether by phone or web. Converse only has 1 phone number in total. It's often hard to know the best way to talk to Converse reps, so we've compiled this info from customer community suggestions. Please keep sharing your experiences; it helps us improve this free resource. CallHelpdesk doesn't provide call center services or customer support for Converse. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like Converse. For large companies, this includes our CallHelpdesk Phone, letting you call them but skip waiting on hold for a live human rep. We're constantly improving these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with friends and loved ones, we'll keep doing it.