If you're calling about repair, press one. For parts and part orders, placed at Sears Parts Direct dot com, press two. For home warranties and protection agreements, press three. For sears dot com or k mark dot com orders, press four."
For Sears Home Improvement, press one. For Sears retail locations, press two. For Sears credit, press three. For Sears Cleaning Services, press four."
This is Craftsman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craftsman agent. This phone number is Craftsman's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-469-4663 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Craftsman first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Craftsman has 1 phone number. It's not always clear what is the best way to talk to Craftsman representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Craftsman. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Craftsman. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
You can use our free service that'll call and talk to customer service for you, then send a report. Or, there's our free service that'll wait on hold and tell you when a human rep is on the line. But if those don't appeal, our team's also documented the phone menu for Craftsman below.
We can call and talk to Craftsman for you! Our AI powered phone handles dialing, navigating menus, waiting on hold, and even speaking with customer service, all for free. You don't even have to figure out the different phone options. Learn more about us calling for you.
We can even get a live person on the phone for you. Our free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, but you're welcome to do all the talking. We'll notify you when a rep is on the line and ready to talk, so you won't have to worry about menu options or navigating a maze. You can learn about skipping the hold time. You can also learn about skipping the hold time. Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are optional. CallHelpdesk researchers regularly call this Craftsman phone number to document their phone system. Here's our latest tip for navigating their phone menu and quickly reaching a real person: Just say "Help me with something else," then "Operator." Below are some clips from Craftsman's phone menus and tips that'll give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Thanks for calling Sears Home Services! If you're calling about a repair, press one. For parts and part orders you placed at Sears Parts Direct dot com, press two. For home warranties and protection agreements, press three. And for sears dot com or k mark dot com orders, press four.
Just a heads-up, our menu's recently changed. For Sears Home Improvement, press one. For Sears retail locations, press two. For Sears credit, press three. For Sears Cleaning Services, press four.
Craftsman runs the call center for this number, 800-469-4663, 24 hours a day, 7 days a week. The short answer is you should call on a Thursday. We've based this observation and the next section on analyzing 1,055 calls from the last 90 days using our free, web-based phone (see above).
With our free AI-powered phone, you can call, talk, wait on hold, or even have it navigate for you. You can also schedule your Craftsman call for when they're open and it works for you. We'll confirm you're ready before placing the call, just in case. This means you can "set it and forget it" ahead of time. So, schedule your call with Craftsman. Here's an important note about busy times, hold times, and the best time to call: When we talk about busy or less busy times, we're simply referring to the volume of calls. The busiest times are when most people call this Craftsman phone number; less busy times mean fewer callers. However, a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Craftsman staff their call centers differently based on the day and time. So, you might even experience a shorter wait on hold during what seem like the busiest times. When we talk about the best time to call, we mean the optimal combination of lower call volume and shorter wait times.
Sunday is the least busy day to call Craftsman. Monday's the busiest, averaging 187% more phone calls by comparison. This is based on a sample of 1,055 calls made with our AI-powered, web-based phone in the last 90 days. Sun Quietest Mon Busiest Tue Wed Thu Fri Sat Sun Quietest Mon Busiest.
We've found Thursday has the shortest hold times. You'll typically wait the longest in the queue on Tuesday. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't really need to worry about those average wait times. So just use call and talk for me wait on hold for me.
So, the best day to call Craftsman is Thursday. While it's not the least busy day, their hold times are shortest then. This, plus the fact it's a busier day, suggests Craftsman staffs up on Thursdays to handle the higher call volume, making it the best time to call.
If you have a moment to read before you call Craftsman, we'd suggest checking out some of our problem-specific articles. What's Craftsman known for?
Craftsman is well-known and respected for its amazing quality, durability, and innovative tools and equipment. With a rich history of over nine decades, Craftsman has built an excellent reputation, making it a household name for professionals and DIYers. They're famous for their wide range of tools, including wrenches, ratchets, socket sets, power tools, and lawn and garden equipment. Crafted with precision and engineered to beat industry standards, Craftsman products are known for reliability and long-lasting performance. Plus, Craftsman has earned recognition for its dedication to customer satisfaction, offering an extensive warranty program and a commitment to delivering value and convenience. Are Craftsman tools covered by a warranty?
Yep, Craftsman tools definitely come with a warranty. Most of their hand tools are backed by a limited lifetime warranty. That means if a Craftsman tool ever breaks or stops working right during normal use, the company will replace it for you, free of charge. Now, for power tools and certain other items, you'll get a one-year warranty. This guarantees that any defects in material or workmanship will be repaired or replaced within that period. Just remember though, the warranty doesn't cover normal wear and tear, misuse, or abuse of the tools. If you need to claim warranty services, you can just visit a Craftsman retail store or get in touch with their customer service department for help. Are replacement parts available for Craftsman products?
Absolutely, replacement parts for Craftsman products are readily available. We at Craftsman totally get how important it is to keep your tools and equipment working their best. That's why we offer an extensive range of replacement parts for all our products. Whether you need a new blade for your saw, a replacement battery for your power tool, or any other component, we've got you covered. Our parts are designed for easy installation and meet the same high-quality standards as the originals. You can easily find and buy what you need right on our website or at any authorized Craftsman retailer. Rest assured, we're committed to making sure your Craftsman products last. Top Craftsman customer service problems
Just click the link above, and you'll find answers to almost any Craftsman customer service question you might have, even step-by-step guides for those really tricky problems. You can also describe a new issue and get instant answers. Below, we've shared a few examples of recent calls to Craftsman and what they were about. Do any of these sound like why you're trying to call? For instance: 'Equipment won't start.' One customer said, 'The problem is it won't start.' That call lasted 14m 13s on Jan 20, 2025, at 8:48 PM. We get this information about why customers call Craftsman from issues they've reported to CallHelpdesk.
You don't just have to call Craftsman customer service. Below, we've listed the best contact methods, organized by medium.
When all else fails, or if it's your only option, you can find Craftsman customer service on their website. You'll likely have to dig through help articles to find a form and 'be allowed' to submit your issue, and it rarely results in a real-time conversation. That's why CallHelpdesk doesn't recommend it unless it's truly your last resort.
Here's Craftsman's best phone number, along with the current real-time wait time if you call, and some handy tools to help you bypass the phone lines and get straight to a Craftsman agent. We know this is Craftsman's top phone number because 1,878 customers, just like you, have used this contact info over the past 18 months and shared their experiences with us. When you call 800-469-4663, the customer care team typically handles issues like Returns, Cancel order, Change order, Technical support, Track order, and other common customer service questions. Instead of calling Craftsman right away, why not tell us about your issue first? That way, we might be able to suggest the best way to reach them, whether it's by phone or online. All in all, Craftsman only has 1 phone number. It's often tough to figure out the best way to talk to Craftsman reps, so we started putting together this info, all based on suggestions from our customer community. Please keep sharing your experiences, it helps us keep improving this free resource. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for Craftsman. The two organizations aren't related at all. CallHelpdesk builds free tools and shares information to help customers of companies like Craftsman. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and us!) navigate those messy phone menus, long hold times, and general customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.