📄 Original Content
2467 wordsHow do I get through the phone menu to a live person?
Let us call and talk to Air Canada for you
We can get a live person on the line for you
They may ask you to enter information with the dial pad
If you are a Mexican citizen traveling to or transiting through Canada, please answer Mexican citizen when prompted to hear an important message. If you're an Aeroplan member, please say or or enter your Aeroplan number for profile access."
They may ask you to say or enter information
Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com backslash entry requirements. If you're an Aeroplan member, please say or enter your Aeroplan number for profile access."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Air Canada
Calling this Air Canada Customer Number
Calling Air Canada had some positives and some negatives, with the automated system providing most of the positives. When I dialed, I was first asked for my language choice between English, Spanish and French, and the system will not assume a default setting for you. Until you select a language, the system stops you and repeats its message until you make a selection.
Once I chose English, the system asked for my purpose for calling, and I selected new booking. After I waited for several minutes, I was told that Air Canada was experiencing higher than normal call volumes, and to get help faster, I could either go to Air Canada's website or provide information about my potential flight so that the agent could help me get booked quicker.
I gave the automated system the details of where I would want to fly, and the system put me back on hold after taking that information. After a few minutes, I was connected with a representative, who asked how he could assist me.
I said that I would be traveling in July and wanted to know when the best time would be for me to start looking at flights for my wife and me. He told me that I could start looking at any time on the website; there wasn't a set time to look for fares.
I then asked what Air Canada's policy was if I were to find a cheaper fare after booking my first one. He said that depends on what kind of fare I purchased, as different fares came with different rules.
He told me that if I wanted to be able to get a refund in the case of a cheaper flight, I'd need to get fully refundable tickets. If I did, all I'd have to do was call, and I could get switched to the new flight by getting a refund and rebooking. If I chose another fare class, I'd need to pay a change fee to get a cheaper ticket if one became available.
I then tried to ask about Air Canada's policy on larger customers, but the representative did not understand my question and started talking about fare classes and refundable tickets again. Rather than listen to his full speech again, I ended the call there.
While polite enough, the representative unwittingly caused issues with his unfamiliarity with English. It was clear English was not his first language, and that did cause problems because he did not understand me on multiple occasions. On the other hand, the robust automated system provided a full picture of where someone might need assistance, setting them up well for the agent to assist.
Based on this interaction, I would use this number if I were a genuine Air Canada customer. Still, I would prefer more training in English for their representatives assigned to English-speaking customers.
Why Customers Call Air Canada
What Is the Baggage Allowance for Air Canada?
What is included in an Air Canada Vacations package?
What is the cancellation policy for Air Canada Vacations?
Top Air Canada customer service problems
More Air Canada Customer Service Contacts
Air Canada Customer Service Live Chat
Air Canada Customer Help Desk / Web Support
Conclusion and closing notes
This is Air Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Canada agent. This phone number is Air Canada's best phone number because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-2262 include Baggage Problem, Change Flight, Cancelled Flight, Refund a Charge, Complaint About a Flight and other customer service issues. The Air Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Air Canada has 2 phone numbers. It's not always clear what is the best way to talk to Air Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Air Canada. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Air Canada. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2306 wordsAir Canada Customer Phone Numbers
International Customer Service
How do I get through the phone menu to a live person?
Want to try our free service? It'll call and talk to customer service for you, then send you a report. We also have a free service that'll wait on hold and tell you when a human rep is on the line. If those don't appeal, our team's documented Air Canada's phone menu below.
Let us call and talk to Air Canada for you
We'll call and talk to Air Canada for you! Our AI-powered phone can dial, navigate their phone menu, wait on hold, and even speak with customer service on your behalf, for free. You won't have to figure out the path through their various phone options. Learn more about us calling for you!
We can get a live person on the line for you
We can get a live person on the line for you. That same free CallHelpdesk Phone can call, navigate menus, and wait on hold for you; you just do all the talking. We'll let you know when a rep's on the line and ready, so you won't worry about changing menus or navigating a maze. Learn about skipping the hold time. Find out how to skip the hold time. Of course, we totally get it if you'd prefer to do all the dialing, waiting, and talking yourself. All these free tools are optional. CallHelpdesk researchers routinely call this Air Canada phone number to document their phone system. Here's how our research team describes the Air Canada phone system's greeting: It usually starts by asking: "How can I help you today?" Here's our latest tip for navigating the phone menu to reach a real person fastest: Press 1, then 6, then #. Below are some clips we've found from Air Canada's phone menus, plus tips that'll give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
They may ask you to enter information with the dial pad
Thanks for calling Air Canada. For English, press one. If you're a Mexican citizen traveling to or transiting through Canada, please say 'Mexican citizen' when prompted to hear an important message. If you're an Aeroplan member, please say or enter your Aeroplan number for profile access.
They may ask you to say or enter information
Thanks for calling Air Canada. Air Canada. For English, just press one. Prepare for your trip with confidence. You can search for entry requirements of your destination using our online tool by visiting air canada dot com backslash entry requirements. If you're an Aeroplan member, please say or enter your Aeroplan number for profile access.
What are the hours and when should I call?
Air Canada runs the call center for the 888-247-2262 phone number, open 24 hours, 7 days. The short answer: you should call on a Monday. We've based this and the next section on analyzing 2,596 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
Our free AI-powered phone can call, wait on hold, or navigate menus for you, and you can also schedule your call with Air Canada for a time that works best for you and when they're open. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. Want to schedule a call with Air Canada? Here's an important note about busy times, hold times, and the best time to call: When we talk about busy or less busy times, we're referring to the volume of calls. The busiest times are when the most people are calling this Air Canada phone number, while the least busy times have fewer people calling. This high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Air Canada staff their call centers differently depending on the time of day and day of the week, so you might experience a shorter wait on hold even during the busiest of times. When we refer to the best time to call, we're talking about the optimal combination of lower call volume and shorter wait times.
The least busy time to call
Calling Air Canada? You'll find it's least busy on Friday. Monday, conversely, is their busiest day, averaging 28% more calls. This insight comes from 2,596 calls made via our AI-powered, web-based phone over the past 90 days.
The shortest wait on hold
We found the shortest hold times were on Monday. On average, the longest wait in the queue happens on Sunday, which is a whopping 2282% longer than the minimum. It's clear there's more fluctuation in hold time during the week than in call volume. But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. call and talk for me wait on hold for me Sun Longest Mon Shortest Tue Wed Thu Fri Sat Sun Longest Mon Shortest
The best time to call Air Canada
So, Monday's actually the best day to call Air Canada. It's not their least busy day, but even though it's busy, hold times are shortest. This tells us Air Canada staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling this Air Canada Customer Number
By Jeff Whelpley My call to Air Canada was a mixed bag, but the automated system actually handled most of the good stuff. When I called, it first asked me to choose my language from English, Spanish, or French. It won't just pick one for you; it'll just keep repeating the message until you make a choice. After I chose English, it asked why I was calling, and I picked "new booking." After waiting for several minutes, I heard that Air Canada was dealing with higher-than-usual call volumes. To get help quicker, I could either check Air Canada's website or give details about my potential flight so an agent could book me faster. I gave the automated system the flight details I wanted, and it put me back on hold after taking that info. A few minutes later, a representative picked up and asked how he could help. I told him I was traveling in July and wanted to know the best time to start looking for flights for my wife and me. He said I could start looking on the website anytime; there isn't a specific time to find fares. Then I asked about Air Canada's policy if I found a cheaper fare *after* booking my initial one. He explained it depends on the type of fare I bought, since different fares come with different rules. He told me if I wanted a refund in case of a cheaper flight, I'd need to buy fully refundable tickets. If I did that, all I'd need to do was call, and I could switch to the new flight simply by getting a refund and then rebooking. If I picked a different fare class, I'd have to pay a change fee to snag a cheaper ticket if one popped up. I then tried asking about Air Canada's policy for larger customers, but the representative just didn't get my question and went right back to talking about fare classes and refundable tickets. Instead of listening to his whole spiel all over again, I just ended the call right there. Even though he was polite enough, the representative unintentionally caused problems because he wasn't familiar with English. It was pretty clear English wasn't his first language, and that definitely caused issues since he didn't understand me several times. On the flip side, the robust automated system gave a complete picture of where someone might need help, which set them up perfectly for the agent to assist. Based on this experience, I'd use this number if I were a real Air Canada customer. Still, I'd really prefer more English training for their reps who are assigned to English-speaking customers. Jeff truly believes every customer deserves great service. He's been building tools, coming up with phone tree hacks, and helping customers even before his time at CallHelpdesk. He's also a Google GDE and actively involved in the Angular community.
Why Customers Call Air Canada
If you've got a moment to read before calling Air Canada, we'd suggest checking out our articles that cover common problems. What Is the Baggage Allowance for Air Canada?
What Is the Baggage Allowance for Air Canada?
If you're flying with Air Canada, it's important to know their baggage allowance rules. Your checked bags have limits on weight, size, and how many you can bring. The precise number of checked bags you can take depends on your route and class, but don't worry, Air Canada has an online baggage allowance tool. You're also allowed one standard-size item and one personal item to carry onto the plane. What's included in an Air Canada Vacations package?
What is included in an Air Canada Vacations package?
When you book an Air Canada Vacations package, you're getting an all-in-one travel experience that covers your flights, accommodations, and transfers. They've got a variety of packages, so you can pick from tons of destinations, trip lengths, and hotel options to perfectly match what you like and what you can afford. Plus, every package usually includes round-trip flights with Air Canada or one of its partner airlines, making your journey super smooth. The places you'll stay range from budget-friendly spots to fancy luxury resorts, so there's definitely something for everyone. What's more, your package often comes with airport transfers, taking away any stress when you arrive and leave. Basically, Air Canada Vacations packages give you a complete, no-fuss experience, letting you just kick back and enjoy your getaway. By the way, what's the cancellation policy for Air Canada Vacations?
What is the cancellation policy for Air Canada Vacations?
Air Canada Vacations' cancellation policy aims to offer flexibility and peace of mind. If you need to cancel, the rules can vary based on your package type and when you cancel. Generally, if you cancel within 24 hours of booking, you'll get a full refund. After this, cancellation fees might apply and usually increase closer to your departure date. However, Air Canada Vacations offers an extensive cancellation protection plan you can buy, potentially refunding up to 100% of your package price under specified circumstances. It's important to review your booking's specific terms and conditions to understand any potential penalties or extra coverage options. Top Air Canada customer service problems
Top Air Canada customer service problems
Just click the link above for answers to almost any Air Canada customer service question, including step-by-step guides for even the trickiest issues. You can also describe a new problem and get instant answers. Curious about what others are calling about? Here's a look at some recent calls to Air Canada and their purpose. Do any of these sound like why you're calling? Request for callback: "I need you to call back." (Call lasted 43m 59s, Feb 10, 2025, 3:15 PM) Inquiry about flight booking: "I was wondering if I would be on the thirty first flight." (Call lasted 24m 54s, Jan 30, 2025, 2:44 AM) New booking inquiry: "I would like to book a flight to San Francisco on April ninth twenty twenty five." (Call lasted 2m 55s, Jan 29, 2025, 5:48 AM) We get information about why customers call Air Canada from issues they've reported to CallHelpdesk. These are the Air Canada issues reported to CallHelpdesk.
More Air Canada Customer Service Contacts
Calling isn't the only way to reach Air Canada customer service. We've listed the best options below, organized by medium.
Air Canada Customer Service Live Chat
Here's a link to chat with them online. When phone customer service isn't available or wait times are long, many people find chat's the next best option. Some even prefer it over calling! Luckily, Air Canada provides this.
Air Canada Customer Help Desk / Web Support
When looking for online customer service, Air Canada's website is usually a last, and sometimes your only, resort. You'll likely have to dig through help articles just to find a form to submit your problem to their team. It rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless it's your absolute last option.
Conclusion and closing notes
Here's Air Canada's best phone number, plus the current real-time wait on hold and tools to help you skip those phone lines and get straight to an Air Canada agent. It's considered Air Canada's best because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. When you call 888-247-2262, the customer care unit typically handles issues like Baggage Problem, Change Flight, Cancelled Flight, Refund a Charge, Complaint About a Flight, and other customer service issues. Customers say the Air Canada call center you'll reach has employees in Canada and is open 24 hours, 7 days. In total, Air Canada has 2 phone numbers. It's not always clear how best to talk to Air Canada representatives, so we started compiling this information from our customer community's suggestions. Keep sharing your experiences so we can continue to improve this free resource. CallHelpdesk doesn't provide call center services or customer support operations for Air Canada. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Air Canada. For large companies, this includes tools like our CallHelpdesk Phone, which lets you call a company but skip waiting on the line to get a live rep. We're always working on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.