This is Air China's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air China agent. This phone number is Air China's best phone number because 6,126 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-882-8122 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air China first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Air China has 1 phone number. It's not always clear what is the best way to talk to Air China representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Air China. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Air China. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
How about trying our free service? It'll call and talk to customer service for you, then send a report. Or, there's our other free service that'll wait on hold and tell you when a human rep is on the line. If neither of those sounds good, our team has also documented the phone menu for Air China below.
We'll call and talk to Air China for you. Our AI-powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service on your behalf, for free. You won't even need to figure out the path through their various phone options. Find out more about us calling for you.
We can connect you directly with a live person. Our free CallHelpdesk Phone service can make the call, navigate the menus, and even wait on hold for you, though you're welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready, so you won't have to worry about digging through menu options or getting lost. You can also learn how to skip the hold time entirely. We totally get it if you'd rather handle all the dialing, waiting, and speaking on your own. All these free services are completely optional. Our CallHelpdesk researchers regularly call this Air China phone number to keep track of their phone system. Here's our newest tip for getting to a real person on the phone menu as quickly as possible: Below, you'll find some snippets from Air China's phone menus and helpful tips to give you a clearer picture of what to expect when you call. We've also pointed out why each one is important.
Thanks for calling the Air China North America call center. Just a heads up, your call may be recorded for quality control and training. If you're calling in English, please press one. Our office is currently closed. For flight arrival and departure information, please press one.
Air China runs the call center for 800-882-8122, open Mon-Fri 6am-9pm and Sat-Sun 730am-4pm PT. The short answer? You should call on a Thursday. This finding, and what we'll discuss next, comes from analyzing 133 calls over the last 90 days, all made with our free, web-based phone (see above).
Using our free AI-powered phone, you can have it call, talk, wait on hold, or even navigate for you. You can also easily schedule your call with Air China for a time that suits you and when they're open. We'll just quickly confirm you're ready before we place the call, just to be sure. That means you can truly "set it and forget it" well in advance. An important note about scheduling your call with Air China: let's clarify the difference between busy times, hold times, and the best time to call. When we talk about "busy" or "less busy" times, we're simply referring to the volume of calls coming in. The busiest times are when most people are calling this Air China phone number (and naturally, least busy times mean fewer people are calling). But high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Air China staff their call centers differently depending on the time of day and day of the week. So, you might even find yourself waiting less at the busiest times! Ultimately, when we talk about the "best" time to call, we mean that sweet spot: the ideal mix of lower call volume and shorter wait times.
Saturday is the quietest day to call Air China. Conversely, Monday is the busiest, averaging 460% more calls. This insight comes from analyzing 133 calls made using our AI-powered, web-based phone over the last 90 days. So, Monday's busiest, and Saturday's quietest.
We've found Friday typically has the shortest hold times. But you'll generally wait longest in the queue on Thursday. Good news though: with our free call and talk for me or wait on hold for me service, you won't even have to worry about average wait times. Call and talk for me, wait on hold for me.
So, Thursday's the best day to call Air China.
If you've got a moment before you call Air China, we suggest checking out our articles on common issues. For instance, what's Air China's cancellation policy?
Air China's cancellation policy lets you cancel your ticket and get a refund, though there are some conditions and fees involved. If you cancel within 24 hours of buying your ticket, you're eligible for a full refund with no penalty. But if you cancel after that 24-hour window, you'll face cancellation fees. How much those fees are depends on things like your ticket type, the fare rules, and when you cancel. It's important to remember that some tickets might not be refundable at all. To cancel, you'll need to get in touch with Air China's customer service or your travel agent. It's a good idea to check your specific fare and ticket rules before making any changes, so you understand the cancellation policy for your booking. What's Air China's baggage allowance policy?
Air China lets you bring a specific amount of checked and carry-on luggage, and it all depends on your travel class and where you're headed. If you're flying domestically, Economy Class passengers can check 40kg (88 lbs) of bags. For Business Class, you're allowed 30kg (66 lbs), and First Class gets 40kg (88 lbs). On international flights, your allowance changes based on your route and travel class. Typically, Economy Class passengers can check 2 bags, each weighing up to 23kg (50 lbs). Business Class flyers can check 30kg (66 lbs) in 2 pieces, and those in First Class can check 40kg (88 lbs) in 2 pieces. For carry-on bags, you can usually bring 1 piece that weighs no more than 10kg (22 lbs) and measures up to 55 x 40 x 20cm (21.6 x 15.7 x 7.9 inches). It's important to remember that you should always double-check the exact baggage policy for your flight, as it might be different. What are the requirements for traveling with pets on Air China?
To fly with pets on Air China, you've got a few requirements to meet. First, pets must be at least three months old and in good health. You'll also need a health certificate from a veterinarian, issued within 10 days of your flight. Second, your pet needs an appropriate carrier: spacious, ventilated, and leak-proof. The carrier and pet combined can't exceed 5 kg for domestic flights or 8 kg for international ones. Pets aren't allowed in the cabin on flights to the UK, Hong Kong, Australia, and several other destinations. It's essential to contact Air China beforehand for arrangements, as pet numbers are limited per flight. Also, extra charges may apply depending on your destination.
Click the link above for answers to almost any Air China customer service question, including step-by-step guides for complex issues. You can also describe a new problem and get instant answers. Below, we've got a few examples of recent calls to Air China and what they were about. Do any of these sound like why you're trying to call? Someone called to ask about food options, saying, "I want Italian pizza." That call lasted 8m 16s on Jan 29, 2025 3:54 AM. Another person called to inquire about their return date, asking, "What day come back to work?" That one was 6m 7s on Jan 23, 2025 3:16 AM. We pull the data on why customers call Air China from issues they've reported to CallHelpdesk.
Here's Air China's top phone number, along with current real-time wait times and handy tools to help you skip the phone lines and get straight to an agent. We know this is their best number because 6,126 customers, just like you, have used it in the past 18 months and shared their feedback with us. The customer service team at 800-882-8122 typically helps with things like making a booking, changing or canceling a flight, delayed flights, baggage issues, and other common service questions. Instead of calling Air China right away, it's often better to tell us what your issue is first; that way, we might be able to suggest the best way to reach them by phone. Air China actually only has one phone number in total. It isn't always clear how to best speak with Air China reps, so we started compiling this info from our customer community's suggestions. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't offer call center services or customer support for Air China. The two organizations aren't related at all. CallHelpdesk creates free tools and shares info to help customers of companies like Air China. For big companies, that includes tools like our CallHelpdesk Phone, letting you call a company and completely skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate messy phone menus, long hold times, and general customer service confusion. As long as you keep sharing it with your friends and family, we'll keep doing what we do.