📄 Original Content
2416 wordsAir Miles Customer Phone Numbers
Air Miles Concierge
888-606-8888Corporate Offices
416-226-5171How do I get through the phone menu to a live person?
Let us call and talk to Air Miles for you
We can get a live person on the line for you
They may need the phone number on your account
They may ask your reason for calling (instead of a menu)
They may ask you to enter information with the dial pad
Remember, you can check your account balances, order cards, update your profile, and use miles towards great rewards and more at any time by visiting air miles dot c a. To begin, please use your keypad to enter your eleven digit collector number."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Air Miles
Calling this Air Miles Customer Number
When you call the customer service phone number for Air Miles, you're greeted by an automated messaging system and immediately offered a French language option. Alternative language options are always great, especially for customer service resources, as they increase customer accessibility!
After not selecting the French language option, there was a brief pause before I was informed that I was calling at a time of high volume and might need to wait a bit before being able to speak to a representative. I really appreciate this, as it shows there's a system in place that monitors call volume to keep customers updated regarding wait times. That's thorough and courteous and very much appreciated.
After being informed I might have to wait to speak with a Customer Care Ambassador, I was asked to enter my eleven-digit collector number or to press pound if I didn't have one or didn't know what mine was. I pressed pound, was asked if I would complete a brief survey after the call (press 1 for yes, press 2 for no—I pressed 2), and was then put on hold to wait for the next available representative.
I appreciate the fact that I didn't have to jump through hoops to reach an actual human being and escape the phone menu, which for so many companies feels like a trap or a maze.
I didn't have to wait too long to speak with a Customer Care Ambassador, only a few minutes at most, and the person I spoke to was knowledgeable, amiable, and professional. She was able to answer my questions and made sure I didn't have any other concerns before the call ended.
I'm thankful my experience was straightforward and pleasant, especially considering so many customer service lines in general are like pulling teeth. In my opinion, the one for Air Miles is overall pretty good!
Why Customers Call Air Miles
What is the expiry date for my Air Miles?
How long does it take for Air Miles to be credited to my account?
What happens to my Air Miles if I cancel my account?
Top Air Miles customer service problems
More Air Miles Customer Service Contacts
Air Miles Customer Service Live Chat
Air Miles Customer Service on X (formerly Twitter)
Air Miles Customer Help Desk / Web Support
Conclusion and closing notes
This is Air Miles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Miles agent. This phone number is Air Miles's best phone number because 14,298 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-6453 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air Miles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Air Miles has 3 phone numbers. It's not always clear what is the best way to talk to Air Miles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Air Miles. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Air Miles. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2364 wordsAir Miles Customer Phone Numbers
Air Miles Concierge
Getting you to Air Miles Concierge (priority call answer). Please enter your 11-digit collector number to start. Also, free tools: Talk for me, Skip the wait, Schedule my call.
Corporate Offices
Mon-Fri 9am-7pm, Sat 9am-6pm EST. The Toronto, ON number to call.
How do I get through the phone menu to a live person?
You could try our free service that calls and talks to customer service for you, then sends you a report. Or, we have another free service that waits on hold and tells you when a human rep is on the line. If those don't appeal, our team's also documented the Air Miles phone menu below.
Let us call and talk to Air Miles for you
Let us handle calling Air Miles for you! Our AI-powered phone can dial, navigate the phone menu, wait on hold, and even speak to customer service, all for free. You won't have to learn a thing about the various phone options. Learn more about us calling for you.
We can get a live person on the line for you
We can get a live person on the line for you. Our free CallHelpdesk Phone service can call, navigate the menus, and wait on hold for you, though you can choose to do all the talking yourself. We'll notify you when a rep is on the line and ready to chat, so you won't need to worry about figuring out menu options or getting lost in the system. Want to skip the hold time? We understand completely if you'd rather do all the dialing, waiting, and talking yourself, of course. All these free tools are totally optional. CallHelpdesk researchers regularly call this Air Miles phone number to document its system. Here's how our research team describes the Air Miles phone system's greeting: "To begin, enter your 11-digit collector number." Our latest tip for getting to a real person fastest is to "Press # at the first menu, then hold for "Representative."" Below are some clips and tips we've gathered from Air Miles's phone menus to give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
They may need the phone number on your account
If you've forgotten your PIN or haven't set it up yet, just press pound. To reset your PIN, just type in the phone number linked to your collector profile, beginning with the area code on your keypad.
They may ask your reason for calling (instead of a menu)
Thanks for calling! Welcome to AirMiles Onyx priority service. How can we help you today? This was a call with Air Miles, Thursday, February 29, 2024, at 8:14 PM.
They may ask you to enter information with the dial pad
Thanks for calling the AirMiles reward program. We're currently experiencing a greater than normal volume of calls. So you might have to wait longer than usual to speak with a customer care ambassador. Thank you so much for your continued patience. Remember, you can easily check your account balances, order cards, update your profile, and use miles towards great rewards and more at any time by visiting air miles dot c a. To get started, please use your keypad to enter your eleven digit collector number.
What are the hours and when should I call?
You can reach the Air Miles call center at 888-247-6453. They're open Mon-Fri 9am-7pm and Sat 9am-6pm ET. Our best advice? You should call on a Wednesday. This tip and the next section come from analyzing 276 calls made over the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
Imagine using our free AI-powered phone to handle your calls! It can call, talk, wait on hold, or even navigate phone menus for you. Plus, you can easily schedule your call with Air Miles for a time when they're open and it works perfectly for *your* schedule. We'll always confirm you're ready before placing the call, just to be safe. That means you can truly "set it and forget it" well in advance. So go ahead, schedule a call with Air Miles! Now, let's talk about something important: busy times versus hold times versus the *best* time to call. When we mention busy or less busy times, we're simply talking about how many calls are coming in. Busiest times mean lots of people are calling that Air Miles phone number, while less busy times mean fewer callers. Here's the thing: a high call volume doesn't always mean you'll be on hold for ages. Companies like Air Miles adjust their call center staffing throughout the day and week. So, surprisingly, you might find a shorter wait time even during their busiest periods. When we talk about the *best* time to call, we're really looking for that sweet spot: the perfect mix of fewer incoming calls and shorter wait times.
The least busy time to call
Wednesday's the least busy day to call Air Miles. Monday's the busiest, averaging 100% more calls compared to other days. This info's based on 276 calls we've made with our AI-powered, web-based phone over the last 90 days. Mon Busiest Tue Wed Quietest Thu Fri Sat Mon Busiest Wed Quietest
The shortest wait on hold
We've found Thursday typically has the shortest hold times, while Wednesday usually sees the longest average wait in the queue. However, with our free "call and talk for me" or "wait on hold for me" service, you really don't need to worry about those averages. Just use our "call and talk for me" or "wait on hold for me" options.
The best time to call Air Miles
So, the best day to call Air Miles is Wednesday. While it isn't the absolute shortest wait on hold, we still suggest it for its ideal combination of low call volume and short hold times. We also think Air Miles staffs their call center really well on Wednesday.
Calling this Air Miles Customer Number
By Christian Allen. So, when you give Air Miles customer service a call, you're immediately met with an automated system that offers you a French language option. It's always awesome to see other language choices, especially in customer service, because it really boosts accessibility for everyone! I didn't pick the French option, and after a short pause, I was told it was a high-volume time and I might have to wait a little to talk to someone. I genuinely appreciate that; it shows they've got a system watching call volume and keeping folks in the loop about wait times. That's pretty thorough, courteous, and definitely appreciated. After hearing I might have a bit of a wait for a Customer Care Ambassador, I was prompted to enter my eleven-digit collector number, or just press pound if I didn't have it or wasn't sure what it was. I hit pound, got asked if I'd do a quick survey after the call (press 1 for yes, press 2 for no — I pressed 2), and then I was put on hold for the next available representative. I really appreciated not having to jump through a bunch of hoops just to reach an actual person and get out of that phone menu, which, with so many companies, can feel like a total trap or a maze. I didn't have to wait very long to chat with a Customer Care Ambassador — just a few minutes, tops — and the person I spoke with was super knowledgeable, friendly, and professional. She answered all my questions and made sure I didn't have any other concerns before we wrapped up the call. I'm so glad my experience was straightforward and pleasant, especially since so many customer service lines usually feel like pulling teeth. Honestly, I think the one for Air Miles is generally pretty good! Christian has been writing about long hold times and customer service call center experiences since 2010. You might've seen his work in Bloomberg, the Wall Street Journal, and the Boston Globe.
Why Customers Call Air Miles
If you've got a little time to read before you call Air Miles, we'd suggest checking out some of our articles on common problems. What's the expiry date for my Air Miles?
What is the expiry date for my Air Miles?
When your Air Miles expire really depends on the specific program. On December 31, 2016, Air Miles introduced a new policy: your miles won't expire as long as your account stays active over five years. So, if you earn or redeem at least one mile in five years, they'll stay valid. If there's no activity in that timeframe, your Air Miles will expire. But remember, each program might have its own rules, so always check your specific program's terms and conditions to find out when your Air Miles expire. How long do Air Miles usually take to show up in my account?
How long does it take for Air Miles to be credited to my account?
Generally, it takes up to 72 hours for your Air Miles to show up in your account. But, the exact time can actually change based on things like the kind of transaction, which partner you used, and if there are any unexpected delays. Sometimes, your Air Miles might even show up instantly, though other times it could take a little longer. It's worth remembering that some transactions, especially ones made close to the end of the month, might take extra time to appear in your account. If you notice your Air Miles haven't been credited within the time you expected, it's a good idea to wait a few more days before reaching out to customer support. What happens to my Air Miles if I cancel my account?
What happens to my Air Miles if I cancel my account?
If you cancel your Air Miles account, you'll lose all your Air Miles and won't be able to access them anymore. Canceling means we'll remove all the Air Miles you've collected. It's important to remember that once your account is gone, those Air Miles can't be brought back or moved to a different account. So, it's a good idea to use your Air Miles before you cancel, just to make sure you get the most out of your rewards. We encourage you to use your Air Miles for flights, hotel stays, merchandise, or other rewards available within the Air Miles program. This will help you maximize your benefits before canceling your account. Top Air Miles customer service problems
Top Air Miles customer service problems
Just click the link above for answers to almost any Air Miles customer service question, including step-by-step guides for even the trickiest issues. You can also describe a new issue and get instant answers. Below, you'll find a sample of recent Air Miles calls and their purpose. Do any of these sound like why you're calling? Redeem points for gas "Yes. Have you been advised redeemed for gas?" - From a call lasting 86m 52s, Dec 17, 2024 10:47 PM. Information about why customers call Air Miles is taken from issues customers have reported to CallHelpdesk: Air Miles issues reported to CallHelpdesk.
More Air Miles Customer Service Contacts
Besides calling, there are other ways to contact Air Miles customer service. We've listed the best options below, organized by medium.
Air Miles Customer Service Live Chat
Here's the link for live chat. If phone customer service isn't available or wait times are long, many people prefer chat as a good alternative. Some even prefer it to calling. Luckily, Air Miles provides this option.
Air Miles Customer Service on X (formerly Twitter)
You can reach Air Miles customer service via X (formerly Twitter) at twitter.com/AIRMILES, just like with many other companies. While you won't often get a live chat with a rep, this channel is known for quick responses and is a handy option if you've got an X/Twitter account.
Air Miles Customer Help Desk / Web Support
When it's your last, or sometimes only, option, you can reach Air Miles customer service via their website. This usually means you'll dig through help articles to find a form, then "be allowed" to submit your problem. It rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless there's no other choice.
Conclusion and closing notes
Here's Air Miles's best phone number, along with the current real-time wait on hold and tools that'll help you skip the phone lines and get straight to an Air Miles agent. We call it Air Miles's best phone number because 14,298 customers, just like you, have used this contact info over the last 18 months and shared their feedback with us. When you call 888-247-6453, you'll reach the customer care unit that typically handles common issues like making a booking, changing or canceling a flight, dealing with a delayed flight, baggage problems, and other customer service questions. Instead of trying to call Air Miles right away, it's a good idea to describe your issue to us first. That way, we might be able to suggest the best way to get in touch with them, whether that's by phone, chat, web, or Twitter. Air Miles actually has 3 phone numbers in total. It's not always clear which is the best way to talk to Air Miles representatives, so we started putting together all this information, based on suggestions from our customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or handle customer support for Air Miles. The two organizations aren't related at all. CallHelpdesk simply builds free tools and shares information to help customers of companies like Air Miles. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and completely skip waiting on hold to talk to a live human rep. We're always working on these tools to help customers like you (and us!) navigate those messy phone menus, long hold times, and all the confusion that comes with customer service. As long as you keep sharing this with your friends and loved ones, we'll definitely keep doing it.