Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with some alright. Using the keypad, please enter your ten digit tracking number followed by the pound key."
What's the DHL account number you will be billing? Or say, I don't have one."
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one. If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two."
This is DHL Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL Express agent. This phone number is DHL Express's best phone number because 12,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Issue with order, Lost package, Track order, Make a shipment, Complaint and other customer service issues. Rather than trying to call DHL Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, DHL Express has 1 phone number. It's not always clear what is the best way to talk to DHL Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for DHL Express. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like DHL Express. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DHL Express below.
Let us call and talk to DHL Express for you Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options. Learn about us calling for you Learn about us calling for you
We can get a live person on the line for you That same, free CallHelpdesk Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze. Learn about skipping the hold time Learn about skipping the hold time Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional. CallHelpdesk researchers routinely call this DHL Express phone number to document the phone system. Here is how our research team describes the way the DHL Express phone system greets you: To schedule a pickup, press 1. Track order, press 2. Get a rate quote, press 3. Find a drop-off location, press 4. Help with something else, press 5. Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Help with something else" at the first menu. Then say "Representative." Below are some clips we've found from DHL Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com. Due to high holiday volumes, you may see your packages on hold. Rest assured, no action is required from your end. Our team is actively working to resolve this. Please check my DHL dot com for the latest updates. Thank you for your understanding and patience. DHL Express. Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time. Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else. If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one. If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two." Excerpt from a call with DHL Express Friday, January 5, 2024 11:54 PM
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com. DHL Express. Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time. Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with some alright. Using the keypad, please enter your ten digit tracking number followed by the pound key." Excerpt from a call with DHL Express Monday, January 27, 2025 8:21 PM
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com. Express, your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded. And feel free to interrupt me at any time. Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else? Alright. And do you have a nine digit DHL account number that you want to use for this collection? I need to you want to speak to a representative. Is that right? Alright. What's the DHL account number you will be billing? Or say, I don't have one." Excerpt from a call with DHL Express Thursday, December 12, 2024 8:37 AM
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com. DHL Express. Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time. Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else. For anything else, such as a billing question or delivery notice, say help with something else or press five. If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one. If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two." Excerpt from a call with DHL Express Wednesday, January 15, 2025 3:57 PM
DHL Express operates the call center for this 800-225-5345 phone number Mon-Fri 5am-7pm MT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 312 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with DHL Express at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. Schedule a call with DHL Express Schedule a call with DHL Express An important note: busy times vs hold times vs best time to call When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy day to call DHL Express is Tuesday. The most busy day to call is Wednesday, which averages 30% more phone calls by comparison. Again, this is based on a sample of 312 calls made with our AI-powered, web-based phone in the last 90 days. Mon Tue Quietest Wed Busiest Thu Fri Tue Quietest Wed Busiest
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday. But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. call and talk for me wait on hold for me
In summation, the best day to call DHL Express is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DHL Express staffs the call center well on Tuesday.
If you have time to do a bit of reading before you call DHL Express, we recommend you read over some of our problem-specific articles. What countries does DHL Express ship to?
DHL Express ships to over 220 countries and territories worldwide. With an extensive global network, we reach all major destinations, making it easier for businesses and individuals to send parcels internationally. Whether you want to ship to popular destinations like the United States, China, Germany, or the United Kingdom, or need to send a package to a remote location, DHL Express has you covered. Our strong presence in emerging markets also ensures seamless delivery to countries in Africa, Asia-Pacific, Latin America, and the Middle East. Furthermore, DHL Express offers a wide range of shipping solutions, including express delivery, time-definite deliveries, customs clearance services, and online tracking, ensuring your package is delivered safely and swiftly to its destination. Top DHL Express customer service problems
Click the link above to get answers to just about any DHL Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly. Below is a sample of recent calls to DHL Express, and their purpose. Are any of these similar to the reason you are trying to call? Package delivery inquiry "I'm trying to figure out where my package is at." - From a call lasting 2m 23s , Feb 7, 2025 7:06 PM Track a package "May I please speak to a human being?" - From a call lasting 11m 40s , Jan 27, 2025 8:21 PM Incomplete shipment inquiry "So I had a DHL shipment, It got partially delivered." - From a call lasting 5m 14s , Jan 15, 2025 3:57 PM Track package delivery "I'd like to find out an estimated time of delivery." - From a call lasting 11m 26s , Dec 5, 2024 11:58 PM Package delivery issue "They put in my phone that my package was delivered yesterday, and it was not." - From a call lasting 6m 26s , Nov 26, 2024 9:24 PM Information about why customers call DHL Express is extracted from issues that customers have reported to CallHelpdesk. DHL Express issues reported to CallHelpdesk
There are of course other ways to contact DHL Express customer service besides the phone. Below we list the best ones, by medium.
twitter.com/DHLUSHelp Use the link to connect with customer service through Twitter DHL Express, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
mydhl.express.dhl Use this link to find customer service help through their website As a last, sometimes only, resort- DHL Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why CallHelpdesk does not recommend this unless it's the only way.
This is DHL Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL Express agent. This phone number is DHL Express's best phone number because 12,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Issue with order, Lost package, Track order, Make a shipment, Complaint and other customer service issues. Rather than trying to call DHL Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, DHL Express has 1 phone number. It's not always clear what is the best way to talk to DHL Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource. CallHelpdesk does not provide call center services or customer support operations for DHL Express. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like DHL Express. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.