For a continue before we continue with the call, we would like to offer you the opportunity to before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after the call has been completed. Main menu. If you are calling about a power outage, dangerous condition, or for any other power problem, press one or say power problem."
Main menu. If you are calling about a power outage, dangerous condition, or for any other power problem, press one or say power problem. For billing or payment matters, press two or say billing or payment."
If you are calling about a power outage, dangerous condition, or for any other power problem, press one. Or say power problem. For billing or payment matters, press two or say billing or payment."
To start, stop, move, or transfer service, press three or say moving or transfer. For all other matters, including appliance sales and service, press four or say other. To repeat these options, press seven or say all other matters menu."
This is Alabama Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alabama Power agent. This phone number is Alabama Power's best phone number because 9,438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-245-2244 include Cancel service, I'm moving, No service, Billing question, Request meter reading and other customer service issues. Rather than trying to call Alabama Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Alabama Power has 1 phone number. It's not always clear what is the best way to talk to Alabama Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Alabama Power. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Alabama Power. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
You could try our free service that'll call and talk to customer service for you, then send you a report. Or, there's our other free service that waits on hold and tells you when a human rep is on the line. If neither of those sounds good, our team's also documented the Alabama Power phone menu below.
We can call and talk to Alabama Power for you. Our AI-powered phone will dial, navigate the menu, wait on hold, and even speak with customer service – completely free. You won't even need to figure out the different phone options. Want to learn more about how we make these calls for you?
We can get a live person on the line for you. Our free CallHelpdesk Phone service can even call, navigate the menus, and wait on hold for you. You'll just do all the talking when a representative finally picks up. We'll let you know the moment a rep is on the line and ready to chat, so there's no need to stress about navigating confusing menu options or getting lost in a phone maze. Want to learn how to skip the hold time? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call Alabama Power's phone number to keep tabs on their phone system. Here's how our team describes what you'll hear when Alabama Power's phone system greets you: "For power outage or any power-related problems, press 1. For billing or payment, press 2. For stop, start, moving, or transfer service, press 3. For other, press 4. To repeat these options, press 7." Here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Press 4 at the first menu, then press 6. Below, you'll find some clips we've gathered from Alabama Power's phone menus and tips to give you a clearer idea of what you'll encounter when you call. We've also highlighted why they're important.
If you're calling to report a power outage or check its status, just press one. Or, you can say 'outage' followed by your area code.
Could you enter the ten-digit phone number for the outage location you're reporting?
Good evening! Welcome to Alabama Power. We appreciate you calling us today. Before we dive into the details of your call, we'd like to take a moment to offer you the opportunity to provide some valuable feedback on select items once your call has been completely finished. You've reached our main menu. If you're calling specifically about a power outage, a dangerous condition you've noticed, or perhaps any other kind of power problem, please press one on your keypad or simply say 'power problem'.
Good evening! Welcome to Alabama Power. Before we go on, we'd like to offer you a chance to provide feedback on select items after this call is done. For all other matter, older temperatures are expected this winter. Together, let's stay warm and keep your energy cost in check. Visit alabama power dot com backslash winter bill for tips and tools. Billing and Payment menu, from the Main menu. If you're calling about a power outage, dangerous condition, or any other power problem, please press one or simply say 'power problem'. And for billing or payment matters, press two or say 'billing or payment'.
If you're calling about a power outage, dangerous condition, or for any other power problem, press one. Or, you can just say 'power problem'. For billing or payment matters, press two, or say 'billing or payment'.
I'm sorry, I didn't get that. To start, stop, move, or transfer service, press three, or just say 'moving' or 'transfer'. For anything else, including appliance sales and service, press four, or say 'other'. To hear these options again, press seven, or say 'all other matters menu'.
Alabama Power runs the call center for 800-245-2244, and they're open Mon-Fri 7am-9pm CT. The short answer? You should call on a Wednesday. This observation and the next section are based on analyzing 620 calls from the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call, talk, wait on hold, or even navigate for you, you can also schedule that call with Alabama Power for a time that works best for you and when they're open. We'll confirm you're ready before we place the call, just in case. That means you can pretty much 'set it and forget it' ahead of time. So go ahead and schedule a call with Alabama Power! Here's an important note about busy times, hold times, and finding the best time to call: When we talk about busy or less busy times, we're really just referring to the volume of calls. The busiest times are when the most people are calling this Alabama Power phone number – and the least busy times, of course, have fewer people calling. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Alabama Power staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even during the busiest times. And when we talk about the best time to call, we're looking for that sweet spot: the optimal combination of lower call volume and shorter wait times.
Wednesday's the least busy day to call Alabama Power. Monday's the busiest day to call, seeing an average of 41% more phone calls in comparison. This data's based on a sample of 620 calls we've made using our AI-powered, web-based phone over the last 90 days. Mon Busiest Tue Wed Quietest Thu Fri Mon Busiest Wed Quietest
We've found that Wednesday usually has the shortest hold times. Conversely, Monday typically sees the longest average wait in the queue. But with our free 'call and talk for me' or 'wait on hold for me' services, you won't need to worry about those average wait times at all. Just use 'call and talk for me' or 'wait on hold for me'!
The best day to call Alabama Power is absolutely Wednesday; it's a no-brainer. That's because Wednesday isn't just the least busy day for this Alabama Power number, it's also when you'll get the shortest hold times.
Here's a sample of recent calls to Alabama Power and what they were about. Do any of these sound like why you're calling? One person called about bills, asking: "I was just wondering, are you not gonna send out bills anymore since you've done this thing on online?" That call lasted 18m 44s on Jan 27, 2025, at 10:05 PM. Another inquired about their payment arrangement: "I was wondering my payment arrangement." This call was 10m 43s long, on Jan 23, 2025, at 9:56 PM. We get information about why customers call Alabama Power from issues they've reported to CallHelpdesk.
You don't only have to call Alabama Power customer service. We've listed the best alternative contact methods below.
Like many companies, Alabama Power provides customer service on the X platform (formerly Twitter). You can connect with them at twitter.com/alabamapower. While it's rare to get live dialogue with a customer service rep, this channel can yield rapid response times and is a useful option if you have an X/Twitter account.
To connect with customer service on Facebook, use facebook.com/AlabamaPower. Some customer service teams, like Alabama Power, accept inquiries via Facebook Messenger. It's a good option if you have a Facebook account, and you might even be able to converse live with an agent this way.
If you're looking for online customer service support, you can find Alabama Power's website at customerservice2.southerncompany.com. However, CallHelpdesk only recommends this as a last resort, since you'll often have to dig through help articles to find a form to submit your issue, and it rarely leads to a real-time conversation.
Here's Alabama Power's best phone number, along with the current real-time wait on hold and tools to help you skip those phone lines and get straight to an agent. It's their best number because 9,438 customers, just like you, used this contact info over the past 18 months and gave us feedback. The customer care team answering calls to 800-245-2244 commonly helps with issues like Cancel service, I'm moving, No service, Billing question, Request meter reading, and other customer service concerns. Instead of calling Alabama Power first, try describing your issue to us. We might then recommend the best way to contact them – by phone, web, Facebook, or Twitter. Alabama Power has just 1 phone number in total. It's often unclear how best to talk to Alabama Power reps, so we started gathering this info based on customer community suggestions. Please keep sharing your experiences so we can improve this free resource. CallHelpdesk doesn't provide call center services or customer support for Alabama Power. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Alabama Power. For large companies, that includes tools like our CallHelpdesk Phone, letting you call but skip waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.