Alamo

Alamo Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to Alamo for you

We can get a live person on the line for you

Please select from the following options. If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call Alamo

Calling this Alamo Customer Number

By Jeff Whelpley

Mar 18, 2024

Why Customers Call Alamo

More Alamo Customer Service Contacts

Alamo Customer Phone Numbers

Roadside Assistance

You're with a human on the Roadside Assistance Line. How can I help? What's up? We've also got free tools: 'Talk for me,' 'Skip the wait,' 'Schedule my call.'

Reservations

If you'd like a human, please just say 'Yes' or 'No': Are you calling to reserve a vehicle? Free tools available: Talk for me, Skip the wait, Schedule my call.

How do I get through the phone menu to a live person?

How about trying our free service that'll call and talk to customer service for you, then send a report? Or, there's our other free service that waits on hold and lets you know when a human rep is on the line. If neither of those sounds good, our team's also documented the phone menu for Alamo below.

Let us call and talk to Alamo for you

We'll call and chat with Alamo on your behalf. Our AI-powered phone can dial, navigate menus, wait on hold, and even speak to customer service for you, all for free. You won't even need to figure out the various phone options. Find out more about how we can call for you.

We can get a live person on the line for you

We can actually get a live person on the phone for you. Our free CallHelpdesk Phone can do all the calling, menu navigation, and waiting on hold for you. But don't worry, you're always welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat. That way, you won't have to stress about navigating complicated menus or getting lost in the phone system. And of course, we totally get it if you'd rather handle all the dialing, waiting, and speaking on your own. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Alamo phone number to keep tabs on their phone system. Here's how our research team says the Alamo phone system typically greets you: "Please respond "Yes" or "No" to this question: Are you calling to reserve a vehicle?" And here's our most recent tip for quickly getting to a real person through their phone menu: "Press 1 for English, then wait on the line for a representative." We've also included some snippets we've found from Alamo's phone menus and helpful tips to give you a better idea of what you'll encounter when you call. We've even pointed out why they're important!

Heard when the phone system first answers

Thank you for calling Alamo Rent A Car. Calls are monitored and recorded for quality assurance. You can find info on our privacy policy at privacy dot d h I dot com. For the next questions, please just say yes or no. Are you calling to reserve a vehicle? Thanks. Are you looking to update an existing reservation? Got it. Are you calling for support with your Alamo Insiders membership? I didn't quite get that. Let's try again. Please just say yes or no. Are you calling for support with your Alamo Insiders membership? Thanks. Are you in a rental vehicle and have you been involved in an accident or experiencing mechanical issues?

The first phone menu

Thanks for calling Alamo Rent A Car. Just so you know, calls are monitored and recorded for quality assurance. If you'd like more information about our privacy policy, please visit privacy dot d h I dot com. We'll ask you a few questions now; please just say yes or no. Are you calling to reserve a vehicle? Oh, I didn't quite get that. Let's try again. Could you please just say yes or no? Are you calling to reserve a vehicle? My apologies, I'm still not understanding your response. For all other inquiries, please press five. To repeat this menu, press nine. Please choose from the following options. If you're calling to reserve a vehicle, press one. If you need to update an existing reservation, press two.

What are the hours and when should I call?

Alamo operates the call center for this 844-357-5138 number; it's open Mon-Sun 7am-7pm CT. Basically, you'll want to call on a Friday. This insight comes from analyzing 164 calls made over the last 90 days, using our free, web-based phone (see above).

Call when they- and you- are open

With our free AI-powered phone, you can call, talk, wait on hold, or even navigate for you, and schedule that call with Alamo for a time that works best and when they're open. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. So go ahead and schedule your call with Alamo! Here's an important note: busy times vs. hold times vs. the best time to call. When we talk about busy or less busy times, we're just referring to the call volume. The busiest times are when the most people are calling this Alamo phone number; the least busy times have fewer callers. High call volume doesn't necessarily mean a long hold time when you call. Companies like Alamo staff their call centers differently based on the time of day and week, so you might experience a shorter wait on hold even at the busiest times. The "best time to call" is the optimal combination of lower call volume and shorter wait times.

The least busy time to call

If you're planning to call Alamo, Friday's typically the least busy day. However, Saturday is the busiest, seeing 88% more phone calls on average. We've gathered this information from a sample of 164 calls, which were all made using our AI-powered, web-based phone over the last 90 days.

The shortest wait on hold

We've found Wednesday has the shortest hold times. On average, Thursday sees the longest waits in the queue. But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about those times. We'll call and talk for me, or wait on hold for me.

The best time to call Alamo

Ultimately, the best day to call Alamo is Friday. While it's not the day with the absolute shortest hold time, we still suggest it because of its great combination of low call volume and quick waits. And we also think Alamo staffs their call center well on Friday.

Calling this Alamo Customer Number

By Jeff Whelpley By Jeff Whelpley Before calling Alamo, it's important to know that Alamo and Enterprise are one company and have been since 2007. Even though both brands maintain separate identities at the airport and at rental facilities, both are under the same corporate umbrella, so you might hear a representative welcome you to Enterprise instead of Alamo when you call this number. Calling this number was very straightforward; I was connected with a representative almost immediately. When I gave them my information, they asked how they could assist me, and I said that I was looking to rent a car in Jacksonville and leave it in Atlanta. I let them know I was looking for information as to how much it would cost me for a one-way rental. The representative was confused at first and thought I had already made a reservation, asking me for my reservation number. When I told her that I hadn't yet made a reservation, she immediately understood the situation and said that she would begin setting up a quote for me. She asked what kind of car I planned on renting for this trip, and I told her that I'd be fine with a compact or an intermediate. She told me that in my case, I'd be paying a higher rate for the one-way rental, and it would be a per-day rate as opposed to one large fee. I told her that I understood how it worked, and she said that the quote would come out to be $169 per day. She then added that if I had gone with just a return to the Jacksonville location, the cost would be just $61 per day, and said it would always cost more with a one-way rental. She then asked if I had any more questions about a potential rental, and I said I did not. I then thanked her for walking me through it and told her I would need to think about the rate. She said that she understood and thanked me for considering Enterprise, then ended the call. Overall, I thought this was a very productive call that gave me a lot of good information. I didn't have any issue getting through to a representative, and once I got connected with someone, I was able to get my questions out and actually get legitimate help. The representative seemed genuinely interested in helping me and went through all of the details with me, despite knowing that I wasn't likely to make a reservation that day. She answered all of my questions thoroughly, made sure that I had a clear picture of what I would be paying and why and maintained a genuinely pleasant demeanor throughout the call. Even though you're getting Enterprise and not Alamo when you call this number, the fact that both companies are under one umbrella means that both are interchangeable with their customer service. Based off this interaction, I'd be very comfortable calling this number for assistance. Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at CallHelpdesk. He's also a Google GDE and involved in the Angular community.

Why Customers Call Alamo

If you've got time for a quick read before you call Alamo, we'd suggest checking out some of our problem-specific articles. What's Alamo's cancellation policy?

What is Alamo's cancellation policy?

Alamo's cancellation policy lets you cancel your reservation without any penalty up to 24 hours before your scheduled pickup time. However, it's good to know that if you cancel within 24 hours of pickup, you might incur a cancellation fee equivalent to one day's rental charge. If your reservation was made with a prepayment, that amount is usually refundable, except for the cancellation fee. To cancel, you can either use their online self-service option or contact Alamo's customer service directly. It's always a good idea to review the specific terms and conditions for your reservation, as they can vary depending on the location and type of rental. What's Alamo's fuel policy?

What is Alamo's fuel policy?

Alamo's fuel policy makes things easy and flexible for customers. When you rent a car, you've got two options: either you refuel it yourself before returning, or you can use Alamo's pre-purchase fuel option. For the first choice, just bring the vehicle back with a full tank to avoid any refueling charges. With the pre-purchase option, Alamo offers fuel at a competitive price, which is perfect for those without time or who'd rather not refuel before returning. You'll simply pay for a full tank upfront, even if you don't use all of it. Just a heads-up: while the pre-purchase option is super convenient, there are no refunds for unused fuel. Overall, Alamo's fuel policy aims to suit different preferences and ensure a hassle-free experience. Does Alamo offer roadside assistance?

Does Alamo offer roadside assistance?

Yep, Alamo offers roadside assistance. They totally get that unexpected things can pop up during a rental, and their main goal is to make sure you have a worry-free experience. Their roadside assistance program is available 24/7, and you can access it by simply calling their dedicated hotline. Whether it's a flat tire, a dead battery, or any other mechanical breakdown, Alamo's roadside assistance team is there to help. They'll dispatch a qualified technician to give you the necessary assistance or arrange for towing if it's needed. This service truly provides peace of mind, ensuring customers can get back on the road quickly and safely. Alamo's commitment to exceptional customer service goes way beyond just the rental itself; it really shows their dedication to making sure customers are happy overall. Top Alamo customer service problems

Top Alamo customer service problems

You can click the link above to find answers to almost any Alamo customer service question you might have, even step-by-step guides for the trickiest problems. You can also describe a new issue you're facing and get instant answers. Below, we've listed a few recent calls to Alamo and what they were about. Do any of these sound like why you're trying to call? Cancellation policy inquiry: 'I was curious, what is the cancellation policy for vehicle if I make a reservation?' – This call lasted 11m 40s on Nov 26, 2024 at 9:26 PM. Change car pickup time: 'I wanna pick the car up earlier if I can.' – This one was 5m 57s on Sep 16, 2024 at 2:43 PM. Rental car pickup inquiry: 'I'm just trying to figure out how to get to the car.' – It took 3m 30s on Sep 1, 2024 at 1:35 PM. Inquiring about rental pricing: 'Can you check it out for me how much it would be if I were to rent this car today?' – That call was 8m 28s on Jul 14, 2024 at 8:21 PM. We get this information about why customers call Alamo from issues they've reported to CallHelpdesk. These are Alamo issues reported to CallHelpdesk.

More Alamo Customer Service Contacts

Besides calling, you can reach Alamo customer service in other ways. We've listed the best contact options below, by type.

Alamo Customer Help Desk / Web Support

As a last resort, or if it's your only option, you can access Alamo customer service through their website. This often involves digging through help articles to find a form, where you're then "allowed" to submit a problem. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's the only way.

Conclusion and closing notes

Here's Alamo's top phone number, along with current real-time hold times and handy tools to help you bypass those phone queues and connect directly with an Alamo agent. We know it's their best because 5,406 customers, just like you, have used this contact info over the past 18 months and shared their experiences with us. When you call 844-357-5138, you'll find their customer care team can help with common issues like making, changing, or canceling a booking, dealing with overcharges or strange charges, loyalty program questions, and other general customer service matters. Instead of calling Alamo right away, it's often better to tell us what your issue is first. That way, we can suggest the best way to get in touch with them, whether it's by phone or through their website. Alamo actually has 3 different phone numbers in total. Since it's not always obvious how to best reach an Alamo representative, we started putting together all this information based on suggestions from our customer community. Please keep sharing your experiences with us; it helps us continuously improve this free resource for everyone. Just to be clear, CallHelpdesk doesn't offer call center services or handle customer support for Alamo. The two organizations aren't related at all. Instead, CallHelpdesk creates free tools and shares useful information to help customers of companies such as Alamo. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip the frustrating wait to talk to a live human representative. We're constantly working on these tools to help customers like you (and honestly, ourselves too!) navigate those messy phone menus, long hold times, and the general confusion that comes with customer service. As long as you keep sharing this with your friends and family, we'll keep right on building them.