You came here to see AliExpress's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a AliExpress agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact AliExpress anyways and help you with your issue. Over the last 18 months, 14,682 customers like you have come in search of a phone number for AliExpress and helped us confirm they don't have one. Common reasons that people try to call AliExpress customer support department include Track a Package, Return an Order, Refund a Charge, Missing Order, Problem With a Seller and other customer service issues. Rather than trying to call AliExpress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now AliExpress doesn't have any phone numbers. It's not always clear what is the best way to talk to AliExpress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for AliExpress, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from AliExpress customers like yourself.
CallHelpdesk does not provide call center services or customer support operations for AliExpress. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like AliExpress. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
You don't just have to call AliExpress customer service. We've listed other ways below, by medium, from most to least popular.
Just click "Chat Now" Mon-Fri 9am-5pm EST. If phone customer service isn't available or wait times are long, many people prefer chat as a solid alternative. Some even prefer it over calling. Luckily, AliExpress offers this.
You can use this link to submit your issue to them online. AliExpress customer service is available on their website as a last, sometimes only, resort. This often means digging through help articles before finding a form and finally being 'allowed' to submit a problem to their team. Since this rarely leads to a real-time conversation, CallHelpdesk doesn't recommend it unless it's the only way.
If you've got a moment for some reading and research, we suggest checking out our articles that tackle specific problems. Whatever AliExpress issue you're facing, we likely have answers and tips to help you sort it out. Below are some common problems with quick answers. For more details or to ask live follow-up questions, just click the question. How do I recover my account access to AliExpress?
Locked out of your AliExpress account? Don't worry! This guide will show you exactly what you need to do to recover your account. But is it safe to shop on AliExpress?
Yeah, shopping on AliExpress is generally safe. As one of the largest global online retail platforms, AliExpress takes several steps to ensure a secure shopping experience. First off, they use encryption technology to protect customers' personal and payment info. Plus, AliExpress has a robust buyer protection policy that safeguards customers against fraudulent transactions, ensuring they receive products as described or get a full refund. What's more, AliExpress provides ratings and reviews for sellers, allowing buyers to make informed decisions based on what previous customers have experienced. However, it's important for shoppers to exercise caution, read product descriptions and reviews thoroughly, and choose reputable sellers. By following these guidelines, customers can have a safe and satisfying shopping experience on AliExpress. What is Buyer Protection on AliExpress?
AliExpress Buyer Protection is a service designed to keep your interests safe when you shop online. It ensures you have a secure and reliable shopping experience. Once you've bought something and completed payment, you're automatically covered by Buyer Protection. This policy guarantees you a full refund if your item doesn't arrive within the promised delivery time, or if what you get is really different from what was described. What's more, Buyer Protection also covers returns and refunds for items that are damaged, defective, or simply not what you expected. It lets you open a dispute, talk directly with the seller, and work towards a solution. If there's a problem, AliExpress steps in as a mediator, protecting your rights and ensuring a fair and clear process. Ultimately, Buyer Protection is there to make sure you feel confident shopping and have the support you need to sort out any issues that might pop up. Top AliExpress customer problems and solutions
Click the link above to get answers to practically any AliExpress customer service question; we've even got step-by-step guides for the trickiest issues. Or just click below, tell us your problem, and we'll get you answers instantly. Help me with my issue Help me with my issue
So, you're here looking for AliExpress's phone number, maybe hoping to find out the current wait time, or even a way to skip the phone lines and talk directly to an agent. Well, there's good news and bad news about that: the bad news is they don't actually have a phone number. But the good news is, we do know how to contact AliExpress and can still help you with your issue. In fact, over the last 18 months, 14,682 customers just like you have searched for an AliExpress phone number, helping us confirm that they simply don't have one. Typically, people try to call AliExpress customer support for things like tracking a package, returning an order, getting a refund for a charge, a missing order, or a problem with a seller, along with other general customer service issues. Instead of trying to call AliExpress right away, we suggest you describe your issue first. Once we have that, we might be able to recommend the best way to contact them, perhaps through their website or chat. Unfortunately, as of right now, AliExpress still doesn't offer any phone numbers for customer contact. We know it's not always clear how to best reach AliExpress representatives, which is why we started putting together all this information, based on suggestions from their customer community. Please keep sharing your experiences with us so we can continue to improve this free resource for everyone.
At CallHelpdesk, we help over 50 million customers yearly by providing tools and info to make customer service easier and faster. We don't have an AliExpress phone number, but for other big companies, we offer real-time wait times, ways to skip hold music entirely, call center opening reminders, and more. We can share these insider tips and best tools thanks to feedback from you and our community, including advice from AliExpress customers like yourself. Just so you know, CallHelpdesk doesn't provide call center services or customer support for AliExpress. The two organizations aren't related. Instead, CallHelpdesk creates free tools and shares information to help customers of companies like AliExpress. For big companies, this includes our CallHelpdesk Phone, letting you call and skip waiting on hold for a live human rep. We're constantly improving these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing us with your friends and loved ones, we'll keep at it.