This is ABSA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABSA agent. This phone number is ABSA's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 11 11 55 include and other customer service issues. Rather than trying to call ABSA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, ABSA has 1 phone number. It's not always clear what is the best way to talk to ABSA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for ABSA. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like ABSA. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Our CallHelpdesk researchers regularly call this ABSA phone number to map out their phone system. Good news! Calling this ABSA number should connect you directly to a real person. Honestly, much of the info we usually provide on this page isn't even needed, since this ABSA phone number is a direct line to a human. They've got plenty of staff, so you can expect a very short wait, or even no wait at all, especially if you call during business hours. We also haven't encountered any phone menus when calling.
ABSA runs the call center for the 0800 11 11 55 phone number, and it's open 24 hours a day, 7 days a week. Simply put, your best bet is to call on a Tuesday. We've based this observation, and what we're about to tell you, on analyzing 46 calls made over the last 90 days using our free, web-based phone (you can find it above). Just a quick heads-up: it's important to understand the difference between busy times, hold times, and the absolute best time to call. When we talk about 'busy' or 'less busy' times, we're really just referring to how many calls are coming in. The busiest times are when the most people are trying to reach this ABSA phone number, and naturally, the least busy times mean fewer people are calling. Now, a high call volume doesn't automatically mean you'll be stuck on hold for ages. Companies like ABSA staff their call centers differently depending on the time of day and day of the week, so you might actually find a shorter wait even during the busiest periods. And when we say 'the best time to call,' we're talking about that sweet spot where there's a good balance of lower call volume and shorter wait times.
Tuesday's the least busy day to call ABSA, but Thursday's the busiest. We based this on 46 calls our AI-powered, web-based phone made in the last 90 days.
We've found the shortest hold times are on Wednesday. On average, the longest wait in the queue is on Friday.
Overall, Tuesday is the best day to call ABSA. It's not the absolute shortest wait time, but we still recommend it for its great balance of low call volume and quick holds. We also think ABSA staffs their call center well on Tuesdays. But keep in mind, this phone number doesn't have a phone menu or long waits to begin with. Calls usually get picked up right away if you're calling during opening hours. If there's any wait, it's usually super short.
Besides calling, there are other ways to reach ABSA customer service. Below, we'll list the best contact options, organized by type.
To email customer service, use absa.kenya@absa.africa. For card services, email card.services@absa.africa. We know emailing a customer service department mightn't be your first choice, especially if your issue's urgent or time-sensitive. But email's a widely used communication method, and ABSA will reply to your email.
You can find ABSA customer service help through their website at absabank.co.ke, though it's often a last – sometimes only – resort. It usually means digging through help articles before you can even find a form to submit a problem, and it rarely leads to a real conversation. That's why CallHelpdesk doesn't recommend it unless it's your only option.
Here's ABSA's best phone number, along with real-time wait times and tools to help you skip the phone lines and get straight to an ABSA agent. We know this is their best number because 276 customers like you have used this contact info over the past 18 months and shared their feedback with us. The customer care team answering calls at 0800 11 11 55 typically helps with various customer service issues. Instead of calling ABSA right away, it's a good idea to describe your issue to us first; that way, we might be able to suggest the best way to reach them, whether by phone, email, or web. ABSA only has 1 phone number in total. It's often hard to figure out the best way to talk to ABSA reps, so we started putting together this information based on suggestions from our customer community. Please keep sharing your experiences so we can keep improving this free resource. Just to be clear, CallHelpdesk doesn't provide call center services or customer support for ABSA. We're not related organizations. CallHelpdesk simply builds free tools and shares information to help customers of companies like ABSA. For big companies, this includes tools like our CallHelpdesk Phone, which lets you call a company and bypass the waiting line to speak with a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate those frustrating phone menus, long hold times, and general confusion with customer service. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.