"Thank you for call if you are calling about mobile phone service from Optimum, press one. If you're calling about home Internet, home video, or home phone service, press two."
This is Altice Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Altice Mobile agent. This phone number is Altice Mobile's best phone number because 51,405 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-200-7186 include and other customer service issues. Rather than trying to call Altice Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Altice Mobile has 1 phone number. It's not always clear what is the best way to talk to Altice Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Altice Mobile. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Altice Mobile. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and talk to customer service for you, then send you a report. Or, there's our other free service that waits on hold and tells you when a human rep is on the line. If neither of those sounds good, our team's also documented the Altice Mobile phone menu below.
We'll call Altice Mobile and talk to them for you. Our AI-powered phone can dial, navigate the phone menu, wait on hold, and even speak with customer service on your behalf, for free. You don't even have to bother learning the various phone options. Find out more about us calling for you. Find out more about us calling for you.
We can actually get a live person on the line for you. Our free CallHelpdesk Phone can even call, navigate menus, and wait on hold for you, though you're always welcome to do all the talking yourself. We'll let you know as soon as a rep is on the line and ready to chat, so you won't have to worry about navigating confusing menus or getting lost in the system. Want to learn more about skipping the hold time altogether? Of course, we totally get it if you prefer to do all the dialing, waiting, and talking yourself. And remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call the Altice Mobile phone number to document their phone system. Here's how our research team describes how the Altice Mobile phone system greets callers: You'll hear something like: "If you are calling about mobile phone service from Optimum, press 1. If you're calling about home internet or home video service, press 2." And here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Below, you'll find some clips we've recorded from Altice Mobile's phone menus, along with tips to give you a good idea of what to expect when you call. We've also highlighted why they're important:
Thanks for calling Optima Mobile. This call may be recorded. If you're calling about Optimum mobile service, press one. For home Internet, video, or phone service, press two. Excerpt from a call with Altice Mobile Monday, September 9, 2024 5:53 PM
Thank you for calling. If you're calling about mobile phone service from Optimum, please press one. If you're calling about home Internet, home video, or home phone service, please press two. This is from a call with Altice Mobile on Friday, August 23, 2024, at 7:30 PM.
Altice Mobile's call center for 866-200-7186 is open Mon-Sun, 7 AM to 11 PM ET. The short answer? You should call on a Wednesday. We based this, and the next section, on our analysis of 112 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to make calls, wait on hold, or even navigate phone trees for you, you can also schedule that call with Altice Mobile for a time when they're open and it works best for you. We'll confirm you're ready before placing the call, just in case. That means you can "set it and forget it" ahead of time. So go ahead and schedule a call with Altice Mobile. Here's an important note about busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're referring to the sheer volume of calls. The busiest times are when the most people are calling this Altice Mobile phone number, while the least busy times have fewer people calling. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Altice Mobile staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even at the busiest of times. When we talk about the best time to call, we're looking for that optimal combination of lower call volume and shorter wait times.
If you're looking for the least busy time to call Altice Mobile, Sunday's your best bet. Thursday, on the other hand, is their busiest, seeing an average of 257% more phone calls. We've gathered this insight from a sample of 112 calls made using our AI-powered, web-based phone over the last 90 days.
We've found that Fridays have the shortest hold times. Wednesdays, on the other hand, usually have the longest average wait in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about any average wait times. call and talk for me wait on hold for me
To sum it up, Wednesday's the best day to call Altice Mobile.
Here's a look at some recent calls to Altice Mobile and what they were about. Do any of these sound like why you're calling? Router purchase issue: "The customer who bought this from me is having issues getting it hooked up." This call lasted 8m 8s, on Jan 17, 2025, at 3:57 PM. WiFi connectivity issue: "Hi, Iām having an issue with my WiFi model not working, and I have no internet." That one took 2m 12s, on Sep 9, 2024, at 5:56 PM. WiFi modem issue: "I'm having trouble with my WiFi modem; its not working and I have no internet connection." This call was 6m 21s long, on Sep 9, 2024, at 5:53 PM. WiFi model issue: "I'm having an issue with my WiFi model not working, so I don't have internet access." A quick call, 1m 23s, on Sep 9, 2024, at 5:51 PM. Billing issue clarification: "But the problem is whenever my Wi Fi is cut off, my phone is cut off." This one took 10m 30s, on Aug 15, 2024, at 1:39 PM. WiFi and phone issues: "I don't I I'd only have just the cell phone and the Wi Fi, but whenever my Wi Fi's Wi Fi gets cut off, so does my phone." That was a longer call, 12m 39s, on Aug 15, 2024, at 1:09 PM. We get this information about why customers call Altice Mobile from issues they've reported to CallHelpdesk. Basically, these are Altice Mobile issues reported to CallHelpdesk.
There are other ways to contact Altice Mobile customer service besides the phone, of course. We've listed the best ones below, by type.
Just head to support.alticemobile.com and click "Message us" on the right. If phone customer service isn't available or wait times are long, many prefer chat as a great alternative. Some even prefer it to calling! Luckily, Altice Mobile's got this option for you.
For online support, visit support.alticemobile.com. As a last resort ā sometimes your only one ā Altice Mobile customer service is available via their website. This often means digging through help articles just to find a form and "be allowed" to submit a problem to their team. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's the only way.
Here's Altice Mobile's best phone number, along with the current real-time wait on hold and some handy tools to help you skip the phone lines and get straight to an Altice Mobile agent. We know this is their best number because 51,405 customers, just like you, have used it over the last 18 months and shared their feedback with us. The customer care unit that answers calls to 866-200-7186 typically handles common customer service issues. Instead of trying to call Altice Mobile right away, it's often better to describe your issue to us first. That way, we can help you find the best way to reach them, whether it's by phone, web, or chat. Altice Mobile only has 1 phone number in total. It isn't always clear how to best talk to Altice Mobile reps, so we started putting together all this information based on suggestions from their customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just a heads-up, CallHelpdesk doesn't actually provide call center services or customer support for Altice Mobile. The two organizations aren't related at all. CallHelpdesk simply builds free tools and shares information to help customers dealing with companies like Altice Mobile. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call a company but completely bypasses the waiting on hold for a live human rep. We're constantly working on these tools to help customers like you (and us too!) navigate those messy phone menus, long hold times, and the general confusion that comes with customer service. As long as you keep sharing it with your friends and loved ones, we'll definitely keep doing what we do!