📄 Original Content
2440 wordsHow do I get through the phone menu to a live person?
Let us call and talk to American Eagle Outfitters for you
We can get a live person on the line for you
Heard when the phone system first answers
The first phone menu
If you would like to submit an order, or if you have questions about an existing order, press one. For questions regarding the Real Reward program, press two."
After you press 1
"For questions regarding the Real rewards credit card, press three. Or to speak to a if you are calling for the status of your order, press one."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call American Eagle Outfitters
Calling this American Eagle Outfitters Customer Number
When you call the customer service phone number for American Eagle Outfitters, you're met with an automated messaging system. It thanks you for calling and says to press 1 if you would prefer to continue in Spanish, then presents the phone menu. I'm glad there's an alternative language option; it increases caller accessibility and is definitely appreciated!
The system says to listen to the following options carefully because their phone menu may have recently changed.
- Press 1 if you would like to place an order or if you have questions about an existing order.
- Press 2 if you have questions about the Real Rewards program.
- Press 3 if you have questions regarding the Real Rewards credit card.
- Press 4 if you would like to speak to an American Eagle Outfitters or Aerie customer representative.
I appreciate the straightforward option of being able to speak to a representative. A lot of other customer service lines make you jump through hoops to reach a human being, which is honestly just an accessibility barrier and gives the impression the company doesn't want to be bothered with or address customer concerns.
If you press the first option, you're taken to an additional phone menu: press 1 to check the status of an order, press 2 to hear return instructions, or press 3 to speak to a representative. Again, I appreciate the direct option to speak to a human being!
Pressing the second option will bring you to a similar additional phone menu, although this one instructs you to listen carefully as the options may have changed. Press 1 if you're calling about points or rewards, press 2 if you're calling about the Real Rewards credit card, or press 3 to speak to a representative.
If you press options 3 or 4 from the main phone menu, you're transferred to a representative, which is great. I was able to be helped very quickly and easily! Overall, great experience.
Why Customers Call American Eagle Outfitters
What is American Eagle Outfitters' return policy?
Do American Eagle Outfitters gift cards expire?
Does American Eagle Outfitters offer international shipping?
Top American Eagle Outfitters customer service problems
More American Eagle Outfitters Customer Service Contacts
American Eagle Outfitters Customer Service Live Chat
American Eagle Outfitters Customer Email Addresses
American Eagle Outfitters Customer Service on Facebook / Messenger
American Eagle Outfitters Customer Help Desk / Web Support
Conclusion and closing notes
This is American Eagle Outfitters's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Eagle Outfitters agent. This phone number is American Eagle Outfitters's best phone number because 10,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-232-4535 include Change Order, Returns, Refund, Cancel Order, Track Order and other customer service issues. Rather than trying to call American Eagle Outfitters first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or chat. In total, American Eagle Outfitters has 1 phone number. It's not always clear what is the best way to talk to American Eagle Outfitters representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for American Eagle Outfitters. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like American Eagle Outfitters. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2314 wordsHow do I get through the phone menu to a live person?
We've got a free service that'll call and talk to customer service for you, then send a report. Or, use our other free service that just waits on hold and tells you when a human rep is on the line. But if neither of those sounds good, our team's also documented the American Eagle Outfitters phone menu below.
Let us call and talk to American Eagle Outfitters for you
Want us to call and talk to American Eagle Outfitters for you? Our AI-powered phone can dial, navigate the menu, wait on hold, and even chat with customer service, completely free. You won't even need to figure out the phone options. Learn more about us calling for you.
We can get a live person on the line for you
We can get a live person on the line for you. Our free CallHelpdesk Phone can handle the call, navigate menus, and wait on hold; you just do the talking if you prefer. We'll notify you the moment a rep is on the line and ready to talk, so you won't have to worry about navigating menus or getting lost. Want to skip the hold time? We get it if you'd rather handle all the dialing, waiting, and speaking yourself. All these free tools are completely optional. Our CallHelpdesk researchers routinely call this American Eagle Outfitters phone number to document its system. Here's how our team describes American Eagle Outfitters's phone system greeting you: "Place an order or if you have questions regarding your order, press 1. Real rewards program, press 2. Real rewards credit card, press 3. Customer service representative, press 4." Here's our latest tip for navigating their phone menu to reach a real person fast. We've gathered insights and tips from American Eagle Outfitters's phone menus to show you what to expect when you call, highlighting why each is important.
Heard when the phone system first answers
Thank you for calling American Eagle. Heads up, our menu options may've changed, so please listen carefully. If you want to place an order or have questions about an existing one, press one.
The first phone menu
Thanks for calling American Eagle! We appreciate you reaching out. Please listen carefully, our menu options might've changed recently. If you'd like to place a new order or have questions about one you've already submitted, press one. For questions about the Real Reward program, press two.
After you press 1
Got questions about the Real rewards credit card? Press three. Or, if you're calling about your order's status, press one. This was from a call with American Eagle Outfitters Sunday, January 7, 2024 9:51 PM.
What are the hours and when should I call?
American Eagle Outfitters operates the call center for their 888-232-4535 phone number, and it's open 24 hours, 7 days a week. The quick answer? You should call on a Friday. We came to this observation (and the next section) by analyzing 130 calls made over the last 90 days with our free, web-based phone (see above).
Call when they- and you- are open
With our free AI-powered phone, you can have it make calls, wait on hold, or navigate menus for you. You can also easily schedule your call with American Eagle Outfitters for a time when they're open and it works best for you. We'll confirm you're ready before placing the call, just in case. This means you can truly "set it and forget it" ahead of time. Go ahead and schedule a call with American Eagle Outfitters. Here's an important note about busy times vs. hold times vs. the best time to call: When we talk about busy or less busy times, we're simply referring to the volume of calls. The busiest times mean the most people are calling this American Eagle Outfitters phone number (and, naturally, least busy times have fewer people calling). However, this high call volume doesn't necessarily mean you'll have a long hold time. Companies like American Eagle Outfitters staff their call centers differently depending on the time of day and day of the week. So, you might even experience a shorter wait on hold during the busiest times. When we refer to the 'best time to call,' we're talking about that optimal combination of lower call volume and shorter wait times.
The least busy time to call
Sunday is the least busy day to call American Eagle Outfitters. On the flip side, Wednesday is their busiest day, seeing an average of 256% more phone calls. We've based this on a sample of 130 calls made with our AI-powered, web-based phone over the last 90 days.
The shortest wait on hold
Friday usually has the shortest hold times. Thursday typically has the longest average wait in the queue. But if you're using our free call and talk for me or wait on hold for me service, you won't really need to worry about average wait times. Remember: call and talk for me wait on hold for me.
The best time to call American Eagle Outfitters
So, Friday is actually the best day to call American Eagle Outfitters. It isn't the least busy day, but even though it's on the busy side, hold times are shortest. This suggests American Eagle Outfitters staffs up on Friday to handle the higher call volume, which makes it the best time to call.
Calling this American Eagle Outfitters Customer Number
By Christian Allen When you dial up American Eagle Outfitters' customer service, you'll first hit an automated system. It'll thank you for calling and prompt you to press 1 if you'd rather continue in Spanish, which is a fantastic accessibility feature that I definitely appreciate! After that, you're into the main phone menu. The system mentions that its options might've changed recently, so it's a good idea to listen carefully. You'll hear: * Press 1 for new orders or questions about existing ones. * Press 2 for Real Rewards program inquiries. * Press 3 if you have questions regarding the Real Rewards credit card. * Press 4 to speak directly with an American Eagle Outfitters or Aerie customer representative. I really like that they offer a straightforward way to talk to a human. So many other customer service lines make you jump through endless hoops just to reach someone, which honestly feels like an accessibility barrier and suggests the company isn't keen on dealing with customer concerns. If you choose option 1, you'll land on another menu: press 1 to check an order's status, press 2 for return instructions, or press 3 to speak to a representative. Again, it's great to have that direct option for a human! Selecting option 2 (Real Rewards) takes you to a similar sub-menu. This one also advises you to listen closely as options may have changed. You can press 1 for points or rewards, press 2 for Real Rewards credit card questions, or press 3 to speak to a representative. If you hit options 3 or 4 from the main phone menu, you'll get transferred to a representative, which is awesome. I got help super fast and easily! Overall, it was a great experience. Christian's been writing about long hold times and call center customer service experiences since 2010. He's even been featured in Bloomberg, the Wall Street Journal, and the Boston Globe.
Why Customers Call American Eagle Outfitters
If you've got a moment to read before calling American Eagle Outfitters, we'd suggest checking out our articles on common issues. What's American Eagle Outfitters' return policy?
What is American Eagle Outfitters' return policy?
Wondering about American Eagle Outfitters' return policy? You can return unwashed, unworn, and undamaged items within 60 days of the purchase date. For a full refund, you'll need the original tags and packaging. Returns can be made in-store or by mail, but you'll always need proof of purchase, like a receipt or packing slip. This is handy for online purchases, as you can return those by mail or in-store too. If you return something in-store, you'll get refunded to your original payment method. Online returns are credited back to your original form of payment after processing, usually within 7-15 business days. Keep in mind, restrictions might apply to certain items like swimwear, underwear, and final sale items. For more info, check out the detailed return policy on the American Eagle Outfitters website, or contact customer service for help. Do American Eagle Outfitters gift cards expire?
Do American Eagle Outfitters gift cards expire?
Good news! American Eagle Outfitters gift cards don't expire. They're valid indefinitely, meaning you can shop whenever it's convenient for you. Whether you received it as a gift or bought it yourself, you can rest assured its value remains intact until you've used it all up. This means you're free to shop for trendy apparel, accessories, and more without any time constraints. So, if you're updating your wardrobe, following the latest fashion trends, or finding the perfect gift for someone special, American Eagle Outfitters gift cards offer flexibility and convenience without a single worry about expiration dates. Does American Eagle Outfitters offer international shipping?
Does American Eagle Outfitters offer international shipping?
Yep, American Eagle Outfitters absolutely offers international shipping! So, if you're outside the U.S., you can totally grab their trendy clothing and accessories. They know their customers are global, providing convenient international shipping so everyone can access their stuff. Whether you're in Europe, Asia, or anywhere else, American Eagle Outfitters works to get their fashionable, quality merchandise to you. Just visit their website, pick your items, and choose international shipping at checkout. Heads up: delivery times and costs vary by destination. Check American Eagle's website for specific shipping restrictions or instructions for your country. Top American Eagle Outfitters customer service problems
Top American Eagle Outfitters customer service problems
Just click the link above, and you'll find answers to almost any American Eagle Outfitters customer service question you might have – even step-by-step guides for the trickiest problems. You can also describe a new issue and get instant answers. Below, we've shared a few examples of recent calls people made to American Eagle Outfitters and why they called. Do any of these sound like why *you're* trying to call? An inquiry about order delivery status: 'And it said would be delivered yesterday, Tuesday.' - This call lasted 9m 55s on Dec 11, 2024, at 11:01 PM. A request for a price adjustment: 'I had ordered two tops, today they came at full price, but now they're on sale, can I get a price adjustment?' - This call lasted 4m 10s on Jan 7, 2024, at 9:51 PM. We get this information about why customers call American Eagle Outfitters from issues they've reported to CallHelpdesk. These are American Eagle Outfitters issues reported to CallHelpdesk.
More American Eagle Outfitters Customer Service Contacts
Calling isn't your only option for American Eagle Outfitters customer service. We've listed the best ways to reach them below, organized by type.
American Eagle Outfitters Customer Service Live Chat
Need to chat? Just use this link to launch it! When phone customer service isn't available or waits are long, many folks prefer chat as a solid alternative. Some even like it more than calling. Good news, American Eagle Outfitters offers this option!
American Eagle Outfitters Customer Email Addresses
Here's our customer service email: custserv@ae.com. Emailing us might not be your first choice, especially for urgent or time-sensitive issues. But email is a common communication method, and American Eagle Outfitters will reply to your email.
American Eagle Outfitters Customer Service on Facebook / Messenger
American Eagle Outfitters' Facebook page is facebook.com/americaneagle. Did you know their customer service team accepts inquiries through Facebook Messenger? It's a great option if you've got a Facebook account, and you might even chat live with an agent this way.
American Eagle Outfitters Customer Help Desk / Web Support
As a last, or sometimes only, resort, you can access American Eagle Outfitters customer service through their website. Be warned, though, you'll likely dig through help articles to find a form to submit your issue, and it rarely leads to a real-time chat. CallHelpdesk doesn't recommend this unless it's your absolute last option.
Conclusion and closing notes
Here's American Eagle Outfitters' best phone number, along with the current wait time if you call and some handy tools to help you get straight through to an American Eagle Outfitters agent. We know this is their best number because 10,710 customers, just like you, have used this contact information in the past 18 months and shared their experiences with us. When you call 888-232-4535, you'll reach their customer care team, who can help with common issues like changing an order, returns, refunds, canceling an order, tracking an order, and other customer service questions. Instead of calling American Eagle Outfitters right away, tell us what you're dealing with first. That way, we might be able to suggest the best way to reach them, whether it's by phone, email, Facebook, their website, or chat. All in all, American Eagle Outfitters only has 1 phone number. It's often hard to figure out the best way to talk to American Eagle Outfitters representatives, so we started gathering all this info based on tips from our community of customers. Please keep sharing your experiences with us so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for American Eagle Outfitters. The two organizations aren't related at all. CallHelpdesk simply creates free tools and shares information to help customers of companies like American Eagle Outfitters. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call them but completely bypasses the long wait on hold to speak to a real person. We're always working on these tools to help customers like you (and us!) get through those messy phone menus, endless hold times, and general customer service headaches. As long as you keep sharing this with your friends and loved ones, we'll keep doing what we do!