This is American Girl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Girl agent. This phone number is American Girl's best phone number because 25,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-845-0005 include Missing items, Returns, Gift card issue, Cancel order and other customer service issues. The American Girl call center that you call into has employees from San Antonio, TX / Belize and is open Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CT according to customers. In total, American Girl has 2 phone numbers. It's not always clear what is the best way to talk to American Girl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for American Girl. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like American Girl. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
You'll talk to a real human at this American Girl number. Free tools are available: Talk for me, Skip the wait, Schedule my call.
CallHelpdesk researchers regularly call the American Girl phone number to document its system. Here's how our research team describes the American Girl phone system's greeting: To place an order, check shipping, or get general info on products or stores, press 1. For existing orders or gift cards, press 2. For retail store reservations, press 3. Here's our latest tip to quickly reach a real person: You'll need to choose an option 1-3.
You can reach American Girl's call center at 800-845-0005. They're open Mon-Fri 7am-10pm and Sat-Sun 9am-6pm CT. The short answer? Try calling on a Monday. We came to this conclusion, and everything else here, after analyzing 72 calls made in the last 90 days using our free, web-based phone (see above). Just a heads-up about 'busy times,' 'hold times,' and the 'best time to call.' When we talk about 'busy' or 'less busy' times, we're referring to call volume. Basically, 'busiest times' mean lots of people are calling that American Girl number, while 'least busy' means fewer callers. But high call volume doesn't always mean you'll have a long hold time. Companies like American Girl staff their call centers differently throughout the day and week, so you might actually wait less even during peak busy times. So, the 'best time to call' is that sweet spot with lower call volume and shorter wait times.
Monday's the quietest day to call American Girl. Wednesday's the busiest, averaging 240% more calls. We've based this on 72 calls from our AI-powered, web-based phone over the last 90 days. Sun Mon Quietest Tue Wed Busiest Thu Fri Sat Mon Quietest Wed Busiest
We found the shortest hold times are on Friday. You'll typically wait longest in the queue on Wednesday.
So, Monday's the best day to call American Girl. It isn't the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. We also believe American Girl staffs the call center well on Monday.
If you have a moment to read before you call American Girl, we'd suggest you read over some of our articles for specific problems. What's American Girl's return policy?
You can return American Girl products within 2 years of the original purchase, provided they're in their original condition, packaging, and you have a valid receipt. Refunds go back to your original payment method. However, you can't return certain items like final sale products, personalized items, e-books, or digital downloads. American Girl also has a satisfaction guarantee, so you can exchange or return defective or damaged items within a reasonable timeframe. To make a return, simply bring your items and original receipt to any American Girl store, or contact their customer service team for help. What is the American Girl Rewards Program?
The American Girl Rewards Program is a loyalty program that's all about giving back to American Girl customers. It offers a bunch of different benefits to members who sign up. Once you sign up, you can earn points for every dollar you spend on eligible purchases, whether you're shopping on American Girl's website, in their retail stores, or through the catalog. You can then redeem these points for awesome rewards, like dollars off on future purchases, exclusive access to events and promotions, and even birthday surprises. Plus, members get special perks like free standard shipping on select orders, early access to new products, and personalized offers. Basically, the American Girl Rewards Program is a great way for loyal customers to get extra benefits and make their American Girl experience even more enjoyable and rewarding. By the way, what payment methods are accepted on American Girl's website?
When you're shopping online at American Girl, you've got a bunch of ways to pay. You can easily use major credit cards like Visa, Mastercard, American Express, and Discover. Plus, they let you pay with PayPal, which is a super secure online platform. And of course, American Girl Gift Cards are accepted too, so it's simple to use yours toward whatever you're buying. To make checkout smooth, you just pick how you want to pay when you're ready to buy. With all these choices, American Girl really makes sure your online shopping experience is easy and secure. Top American Girl customer service problems
Click the link above to get answers to just about any American Girl customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly. We gather information about why customers call American Girl from issues they've reported to CallHelpdesk. These are the American Girl issues reported to CallHelpdesk.
Need to reach American Girl customer service but don't want to call? We've listed the best contact options below, organized by medium.
For help, email customer service at service@americangirl.com. We understand emailing isn't always your first choice, especially with urgent or time-sensitive issues. But email's a very common way to communicate, and American Girl will reply to your message.
American Girl customer service, often a last (or only) resort, is available online via their website. It usually means digging through help articles to find a form and be 'allowed' to submit a problem to their team. This rarely leads to a real-time conversation, so CallHelpdesk doesn't recommend it unless it's the only way.
Here's American Girl's best phone number, along with current real-time wait times and handy tools to help you bypass those phone lines and get straight to an agent. We know this is American Girl's best phone number because 25,776 customers, just like you, have used this contact info over the past 18 months and shared their feedback with us. When you call 800-845-0005, you'll reach the customer care team that typically helps with common issues like missing items, returns, gift card problems, canceling orders, and other general customer service questions. According to customers, the American Girl call center you'll be calling has employees located in San Antonio, TX, and Belize. They're open Monday through Friday from 7 AM to 10 PM CT, and Saturday and Sunday from 9 AM to 6 PM CT. American Girl actually has a total of 2 phone numbers. It's not always easy to figure out the best way to reach American Girl representatives, which is why we started putting together all this information, based on suggestions from their customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for American Girl. The two organizations aren't related at all. Instead, CallHelpdesk builds free tools and shares information to help customers deal with companies like American Girl. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold to talk to a live human rep. We're constantly working on these tools to help customers like you (and us too!) navigate those confusing phone menus, long hold times, and general customer service headaches. As long as you keep sharing our work with your friends and loved ones, we'll keep right on doing what we do!