To search by telephone number, say phone number or press two. To search starting with the area code, please say or enter the entire ten digit telephone number of the address experiencing the outage."
This call may be recorded for quality assurance. In a few words, please tell me why you are calling."
Sorry. I didn't get that. Press one in case of hazardous conditions. Press two in case there is no hazard."
This is AEP (OH)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP (OH) agent. This phone number is AEP (OH)'s best phone number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-277-2177 include Cancel service, No service, I'm moving, Billing Inquiry and other customer service issues. Rather than trying to call AEP (OH) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AEP (OH) has 3 phone numbers. It's not always clear what is the best way to talk to AEP (OH) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for AEP (OH). The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like AEP (OH). For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
To reach a human Outage Reporting Center, press 1 if you're on a touch-tone phone. Free tools include: Talk for me, Skip the wait, Schedule my call.
Call the Corporate Business Office at 1-800-672-2231. Press 1 for a customer service rep; for billing issues or power outages.
Why not check out our free service? It'll call and talk to customer service for you, then send a report. Or, there's another free service that waits on hold and lets you know when a human rep's on the line. If those options don't appeal to you, our team's also documented the phone menu for AEP (OH) below.
Let us call and talk to AEP (OH) on your behalf. Our AI-powered phone can handle the dialing, navigate their phone menu, wait on hold, and even speak with customer service for you, completely free. You won't even need to learn the path through their various phone options. Learn more about us calling for you.
We can get a live person on the line for you. That same, free CallHelpdesk Phone can call, navigate menus, and wait on hold for you, but you're welcome to do all the talking. We'll let you know when a rep's ready to talk, so you won't worry about confusing menus or navigating a maze. We've got plenty of ways to help you skip the hold time. Of course, we totally get it if you'd prefer to handle all the dialing, waiting, and talking yourself. All these free tools are optional, of course. CallHelpdesk researchers routinely call this AEP (OH) phone number to document its phone system. Here's how our research team describes the AEP (OH) phone system's greeting: You *must* answer this question: "In a few words, please tell me why you are calling." Here's our latest tip to quickly reach a real person through the phone menu: When it asks, "Tell me what you are calling about," just say "Representative," then "Representative" again. Below are some clips we've found from AEP (OH)'s phone menus and tips to give you an idea of what you'll encounter when you call. We've also highlighted why they're important.
Thanks. From this point on, you can speak your responses or use your telephone keypad. Please hold on a moment while we access your customer profile. To identify the location experiencing the outage, we'll need to search for the account. To search by account number, just say 'account number' or press one. To search by telephone number, just say 'phone number' or press two. If you're searching starting with the area code, please say or enter the entire ten digit telephone number of the address experiencing the outage.
Thanks for calling AEP's customer solutions center. Just so you know, this call might be recorded for quality assurance. Could you briefly tell me why you're calling?
Welcome to AEP's customer solutions center. This call may be recorded for quality assurance. Please tell me in a few words why you're calling. Sorry, I didn't quite get that. If there are hazardous conditions, please press one. If there's no hazard, please press two.
AEP (OH) runs the call center for this 800-277-2177 phone number 24/7. The short answer is you should call on a Thursday. We based this observation and the next section on analyzing 448 calls made in the last 90 days using our free, web-based phone (see above).
With our free AI-powered phone, you can have us call and talk, wait on hold, or even navigate the phone system for you. Plus, you can schedule that call with AEP (OH) for a time that works best for you, as long as they're open. We'll confirm you're ready before we place the call, just in case. That way, you can "set it and forget it" ahead of time. So go ahead and schedule your call with AEP (OH). It's simple to schedule a call with AEP (OH) whenever you're ready. Here's an important note about busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're really just referring to the sheer volume of calls coming in. The busiest times are when the most folks are calling this AEP (OH) phone number, while the least busy times obviously have fewer people calling. Now, a high call volume doesn't necessarily mean you'll have a long wait on hold when you call. That's because companies like AEP (OH) staff their call centers differently depending on the time of day and even the day of the week. So, you might actually experience a shorter wait on hold during what are typically the busiest times. When we talk about the "best time to call," we're looking for that sweet spot: the perfect mix of lower call volume and shorter wait times.
Sunday is the least busy day to call AEP (OH). Monday's the busiest, with 165% more phone calls by comparison. We gathered this data from 448 calls made with our AI-powered, web-based phone in the last 90 days. So, here's the weekly pattern: Sun Quietest, Mon Busiest, Tue, Wed, Thu, Fri, Sat, then Sun Quietest, Mon Busiest again.
We've found that Wednesday usually has the shortest hold times. You'll typically wait the longest in the queue on Thursdays. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times at all. call and talk for me wait on hold for me
The best day to call AEP (OH) is Thursday, actually.
If you've got a moment to read up before calling AEP (OH), we'd suggest checking out our problem-specific articles. What is AEP (OH)?
AEP (OH) is American Electric Power, Ohio, a leading electric utility company serving customers in Ohio. It's a subsidiary of American Electric Power, one of the largest electric utility companies in the U.S. AEP (OH) generates, transmits, and distributes reliable, affordable electricity to millions of residential, commercial, and industrial customers across Ohio. They own and operate a vast network of power plants, transmission lines, and distribution systems, ensuring a consistent electricity supply across their service territory. AEP (OH) is committed to excellent customer service, promoting energy efficiency, and embracing clean energy initiatives. This helps them meet consumers' evolving needs and contribute to a sustainable energy future. What are the rates for AEP (OH) services?
AEP (OH) service rates aren't static; they depend on things like the type of service, usage, and location. They offer multiple plans, including residential, commercial, and industrial rates. Residential customers can choose from standard, time-of-use, or fixed rate options. Commercial and industrial customers get customized rates, based on their electricity consumption patterns and contractual agreements. For specific rate details, customers can visit AEP's official website or contact their customer service department directly. They'll provide personalized info based on individual needs, ensuring accurate rate calculations and helping select the most suitable plan for each customer. What services does AEP (OH) provide?
AEP (OH) offers its customers a range of essential services. As a leading electric utility, our main service is providing reliable, affordable electricity to residential, commercial, and industrial consumers across Ohio. We own, operate, and maintain a vast transmission and distribution network, making sure electricity flows smoothly to meet customer needs. Beyond just power delivery, we also offer various customer assistance programs, like energy efficiency programs, energy audits, and bill payment assistance. AEP (OH) is committed to excellent customer service and promoting sustainable practices. Whether it's powering homes, businesses, or the future, AEP (OH) strives to meet and exceed the energy needs of the communities we serve. Top AEP (OH) customer service problems
Just click the link above for answers to almost any AEP (OH) customer service question, including step-by-step guides for even the toughest issues. You can also detail a new issue and get instant answers. Here's a sample of recent AEP (OH) calls and their purpose. Do any of these match why you're calling? **Service issue complaint:** "I had service turned on at my property and he was supposed to disconnect the line that went over my driveway." (7m 38s, Jan 4, 2025 12:40 AM) **"Make a payment on my account?"** (3m 32s, Jan 3, 2025 7:37 PM) **Inquiring about past bill:** "I'm trying to figure out if I owe a past bill from years ago." (9m 50s, Dec 30, 2024 4:56 PM) **Inquiring about a bill:** "I'm trying to figure out if I owe a bill." (1m 49s, Dec 30, 2024 4:43 PM) **"We're experiencing a power outage."** (3m 8s, Dec 30, 2024 1:00 AM) **Bill payment request:** "Pay my bill." (10m 25s, Dec 1, 202
There are other ways to reach AEP (OH) customer service, not just by phone. We'll list the best ones below, by medium.
When it comes to customer service web support, AEP (OH)'s website is often a last-resort option, sometimes the only one. You'll likely need to dig through help articles just to find a form and "be allowed" to submit an issue, and it rarely leads to a real-time chat. That's why CallHelpdesk doesn't recommend it unless it's your only choice.
Here's the best phone number for AEP (OH), along with real-time info on current wait times and handy tools to help you skip the phone lines and get straight to an AEP (OH) agent. We know this is AEP (OH)'s top number because 7,728 customers, just like you, have used it in the past 18 months and shared their feedback with us. When you call 800-277-2177, the customer care team there typically helps with common issues like cancelling service, no service, I'm moving, billing inquiries, and other customer service concerns. Instead of just calling AEP (OH) right away, it's a good idea to tell us about your issue first. That way, we can suggest the best way to reach them, whether by phone or online. AEP (OH) actually has 3 phone numbers in total. It can be confusing to figure out the best way to talk to AEP (OH) representatives, which is why we started putting all this information together based on suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support for AEP (OH). The two organizations aren't related at all. What we do at CallHelpdesk is build free tools and share information to help customers of companies like AEP (OH). For big companies, that includes tools like our CallHelpdesk Phone, which lets you call a company but completely bypass the waiting game to speak with a live human representative. We're always working on these tools to help customers like you (and us!) navigate those messy phone menus, long hold times, and all the confusion that comes with customer service. And as long as you keep sharing it with your friends and loved ones, we'll keep right on doing it!