Press one to report a power outage or natural gas emergency. Press two for residential service. Press three for business service. Press four for AEP Ohio."
This is AEP Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP Energy agent. This phone number is AEP Energy's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-258-3782 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call AEP Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, AEP Energy has 1 phone number. It's not always clear what is the best way to talk to AEP Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for AEP Energy. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like AEP Energy. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and chat with customer service for you, then send you a report. Or, use our other free service that waits on hold and lets you know when a human rep is on the line. If those don't appeal, our team's also documented the phone menu for AEP Energy below.
How about we call and talk to AEP Energy for you? Our AI service handles everything: it can dial, navigate the phone menu, wait on hold, and even chat with customer service for you, for free. You won't even need to learn the path through all the different phone options. Want to learn more about us calling for you?
We can actually get a live person on the line for you. That same free CallHelpdesk Phone service can call, navigate menus, and even wait on hold for you, though you're welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to stress about navigating menu options or getting lost in a phone maze. Learn about skipping the hold time. Learn about skipping the hold time. Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this AEP Energy phone number to keep tabs on their phone system. Here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Call for Residential Customer Service For Illinois, New Jersey, Ohio, & Pennsylvania. Below, you'll find some clips we've gathered from AEP Energy's phone menus, along with tips that should give you a good idea of what to expect when you call. We've also pointed out why each of them is important.
Thanks for calling AEP Energy! Just a heads-up, this call might be recorded or monitored to help us with quality and training. If you're calling about a power outage or natural gas emergency, please press one. For residential service, press two.
Thanks for calling AEP Energy today. Just a quick heads-up, this call may be recorded or monitored for quality and training purposes. Are you still there? Press one to report a power outage or natural gas emergency. Press two for residential service. Press three for business service. Press four for AEP Ohio.
AEP Energy handles the calls for 866-258-3782; they're open Mon-Fri, 7am-6pm CT. Simply put, try calling on a Monday. We've based this observation and the next part on analyzing a sample of 36 calls made in the last 90 days using our free, web-based phone (see above).
Using our free AI-powered phone, you can schedule a call with AEP Energy for a time that works for you and when they're open. Our AI can handle the calling, talking, waiting on hold, or even navigating phone menus for you. We'll just confirm you're ready before placing the call, just in case. That means you can pretty much "set it and forget it" ahead of time. So, feel free to schedule a call with AEP Energy whenever you're ready. Here's an important note about busy times, hold times, and the best time to call. When we talk about "busy" or "less busy" times, we're really just referring to the volume of calls. The busiest times mean the most people are calling this AEP Energy phone number, while the least busy times obviously have fewer callers. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like AEP Energy staff their call centers differently depending on the time of day and day of the week. So, you might even experience a shorter wait on hold during their busiest periods. When we talk about the "best time to call," we're looking for that sweet spot: the optimal combination of lower call volume and shorter wait times.
Monday's your least busy day to call AEP Energy. Friday, though, is the busiest. This is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.
We've found Thursday typically has the shortest hold times. Wednesday, on average, sees the longest waits in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you won't really need to worry about those average wait times. Call and talk for me wait on hold for me.
So, the best day to call AEP Energy is Monday. While it isn't the day with the absolute shortest wait on hold, we still recommend it because it offers a great mix of low call volume and short hold times. Plus, we believe AEP Energy staffs their call center really well on Monday.
If you've got time to do a bit of reading before calling AEP Energy, we recommend you check out our problem-specific articles. What is AEP Energy?
AEP Energy is a top electricity supplier in Pennsylvania, offering energy solutions for both homes and businesses. They're a subsidiary of American Electric Power, one of the biggest electric utility companies in the U.S., so AEP Energy provides reliable, affordable power options. They aim to meet your energy needs with competitive rates and flexible plans. AEP Energy also offers renewable options like wind and solar, promoting a more sustainable energy future. You'll get exceptional customer service, including a user-friendly online portal to easily manage your account, track usage, and make payments. AEP Energy is dedicated to powering homes and businesses efficiently and responsibly, aiming for a seamless, positive energy experience for all Pennsylvania customers. So, what is AEP Energy?
AEP Energy is a top electricity supplier, powering homes and businesses all over the United States. As part of American Electric Power (AEP), one of the largest electric utility companies out there, AEP Energy provides competitive pricing and lots of different energy solutions to fit what customers need. No matter if you're a homeowner, a business, or an industrial client, AEP Energy serves everyone, offering reliable and sustainable energy. They offer fixed-rate plans, renewable energy choices, and fantastic customer service. AEP Energy wants to help customers make smart decisions about their energy use, saving them money and benefiting the environment. Ultimately, AEP Energy aims to make buying energy simpler, clearer, and more focused on you, making the whole energy experience better for everyone. Does AEP Energy offer renewable energy options?
Yep, AEP Energy offers renewable energy options. We get how important sustainable energy is, and we're committed to helping our customers reduce their carbon footprint. Our renewable energy options include both wind and solar power. Choosing our renewable energy plans means customers support developing clean, renewable energy sources, building a greener future. We work with renewable energy developers to ensure our customers' energy comes from certified renewable sources. Plus, we offer competitive pricing on our renewable energy plans, making it easy for customers to choose green options without breaking the bank. Join us in transitioning to a more sustainable energy future with AEP Energy's renewable energy options! Top AEP Energy customer service problems
You can click the link above to find answers to almost any AEP Energy customer service question you might have, even getting step-by-step guides for the trickiest problems. It's also possible to describe a new issue and get instant answers. Below, we've listed a few recent calls to AEP Energy and what they were about. Do any of these sound like why you're trying to call? Someone requesting a live representative: "I need a representative, a live representative." – This call lasted 7m 49s on Sep 10, 2024 at 10:27 PM. A request for a bill extension: "I need AEP Ohio for a bill extension." – This one was 8m 50s long, from Aug 19, 2024 at 4:20 PM. Another bill extension request: "I'm just trying to get a couple of days of thinking on a bill." – That call took 13m 22s on Aug 19, 2024 at 4:06 PM. An issue with bee colonies: "AEP sprayed and killed about twenty two of my husband's bee colonies." – This call was 12m 44s on Feb 27, 2024 at 3:53 PM. And finally, "I need to find out if I owe a bill." – This call lasted 6m 16s on Jan 3, 2024 at 6:35 PM. We get this information about why customers call AEP Energy from issues they've reported to CallHelpdesk. These are all AEP Energy issues reported to CallHelpdesk.
Besides calling, you can reach AEP Energy customer service in other ways. We've listed the best ones below, by medium.
Just click "Start Chat" on the right. When phone service isn't available or wait times are long, many folks find chat a great alternative. Some even prefer it over calling! Luckily, AEP Energy offers this.
AEP Energy customer service is available on their website, though it's often a last—and sometimes only—resort. You'll likely dig through help articles just to find a form and be "allowed" to submit a problem to their team. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's the only way.
Here's AEP Energy's best phone number, along with current wait times and tools to help you skip the phone queue and get straight to an agent. It's their top number because 216 customers, just like you, used it in the last 18 months and gave us feedback. Calling 866-258-3782 connects you to their customer care team, who can help with things like setting up service, booking/changing appointments, meter readings, canceling service, and other customer service issues. Rather than calling AEP Energy first, tell us your issue. We might be able to recommend the best way to contact them by phone, web, or chat. AEP Energy only has 1 phone number. It's not always clear how to best talk to AEP Energy reps, so we started compiling this info from customer community suggestions. Please keep sharing your experiences so we can improve this free resource. Heads-up: CallHelpdesk doesn't provide call center services or customer support for AEP Energy. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like AEP Energy. For large companies, this includes tools like our CallHelpdesk Phone, letting you call a company and skip waiting on hold to get a live human rep. We're always working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and general customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it!