📄 Original Content
2226 wordsHow do I get through the phone menu to a live person?
Let us call and talk to Ancestry.com for you
We can get a live person on the line for you
Heard when the phone system first answers
They may ask your reason for calling (instead of a menu)
They may ask you to enter information with the dial pad
You have reached Ancestry's cancellation menu. Please enter the first six digits of the credit card associated with your account."
The first phone menu
"For the and training purposes, For questions about our family history subscriptions, press one. For questions about our DNA products, press two."
After you press 1
"If you are calling to purchase a DNA kit, press one. For account information or product support, press two."
After you press 2
"If you are calling to purchase or upgrade, press one. To cancel your subscription, press two. For account information or product support, press three."
After you press 3
"Sorry. I did for questions about ancestry DNA products and services, press one. For family history or any other products or services, press two."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Ancestry.com
Calling this Ancestry.com Customer Number
I had a question about Ancestry.com I wanted to get an answer for before purchasing a membership, so I called their customer service line. I wanted to know more about how the online service worked, and if I had to worry about compatibility issues or moving between computers. As a traveler by nature, I'm frequently on the move, so I wasn't sure how this would affect my access to the product.
While this may be an unusual issue, I'm sure there are tons of reasons why people call Ancestry.com. From questions about the family tree results to queries about the DNA testing portion of the website (which is amazing), there are many potential hurdles to navigate before diving into tracing your family genealogy. That's why it surprised me so much that I was able to get to a customer agent in around a minute. I had to navigate through a couple of directories, but both were short and it was quick enough that I was talking to the agent before I had any time to really get stressed about the task.
When I got through, a recorded voice said, "Thank you for calling Ancestry" and then immediately launched into a directory listing instructing me, "For questions about Ancestry DNA products and services, press 1. For family history or any other product or services, press 2." I chose 2 since my question seemed to fall into the other category and was given a new list of options.
This time, the recorded voice stated, "If you're calling to purchase or upgrade your subscription, press 1. To cancel your subscription, press 2. For account information or product support, press 3. I chose the first option since I had some questions about accessibility from other countries and locations.
Immediately after making my selection, a recorded message stated, "Your call may be monitored or recorded for training purposes." Instantly, classical music started playing. However, before I even had time to put the phone on speaker, a representative picked up. It took just one minute to get to an agent, which was pretty impressive.
The only thing that diminished the experience was that the representative had such a thick accent that I couldn't catch their name. I had to listen carefully in order to understand them, but they were able to answer my questions. I just needed them to repeat themselves a few times along the way.
Why Customers Call Ancestry.com
More Ancestry.com Customer Service Contacts
Ancestry.com Customer Email Addresses
Ancestry.com Customer Help Desk / Web Support
Conclusion and closing notes
This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's best phone number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Setup Service, Account Access, Problem With Ancestry DNA and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Ancestry.com. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Ancestry.com. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2206 wordsHow do I get through the phone menu to a live person?
Why not try our free service? We'll call and talk to customer service for you, then send a report. Or, use our free service that waits on hold and lets you know when a real person's finally on the line. If those don't sound quite right, our team's also put together the phone menu for Ancestry.com below.
Let us call and talk to Ancestry.com for you
Let us take care of calling and talking to Ancestry.com for you. Our AI-powered phone can dial, navigate complex phone menus, wait on hold, and even speak directly with customer service on your behalf – completely free. You won't even need to worry about figuring out the complicated path through all those phone options. Want to learn more? Find out exactly how we can call for you.
We can get a live person on the line for you
We can actually get a live person on the phone for you. Our free CallHelpdesk Phone can even call, navigate the menus, and wait on hold for you. You're always welcome to do all the talking once a representative picks up, of course. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to worry about navigating confusing menu options or getting lost in a phone maze. Want to learn more about skipping the hold time? And hey, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are completely optional, by the way. Our CallHelpdesk researchers regularly call this Ancestry.com phone number to keep tabs on their phone system. Here's how our research team describes Ancestry.com's phone system greeting: "For DNA products and services, press 1. For family services or any other products, press 2." And here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Below, you'll find some clips we've gathered from Ancestry.com's phone menus, along with tips that should give you a good idea of what to expect when you call. We've also highlighted why they're important.
Heard when the phone system first answers
Thanks for calling Ancestry. If you've got quick questions about AncestryDNA products and services, press one. For family history or any other products or services, you'd press one if you're calling to purchase a DNA kit.
They may ask your reason for calling (instead of a menu)
Thanks for calling Ancestry. If you're calling with questions about Ancestry DNA products and services, or to purchase or upgrade, please know your call may be monitored or recorded for quality or training purposes. Good morning! Thanks for calling Ancestry. My name's David. How can I help you today?
They may ask you to enter information with the dial pad
Thank you for calling Ancestry. Just so you know, we're recording this call and analyzing it for quality and training purposes. If you've got questions about Ancestry DNA products and services, press one. For family history or any other products or services, press two. You're at Ancestry's cancellation menu now. Please enter the first six digits of the credit card associated with your account.
The first phone menu
This call's for training purposes. Got questions about our family history subscriptions? Press one. Have questions about our DNA products? Press two.
After you press 1
If you're calling because you'd like to buy a DNA kit, please press one. For account information or product support, just press two.
After you press 2
If you're calling to purchase or upgrade, press one. To cancel your subscription, press two. For account information or product support, press three.
After you press 3
Sorry. If you're calling with questions about ancestry DNA products and services, please press one. For family history or any other products or services, press two.
What are the hours and when should I call?
Ancestry.com operates the call center for this 800-262-3787 phone number, available 24/7. The short answer? You should call on a Sunday. We figured this out by analyzing 2,860 calls from the last 90 days, all made using our free, web-based phone (see above).
Call when they- and you- are open
Our free AI-powered phone can call, talk, wait on hold, or even navigate for you. What's more, you can schedule your call with Ancestry.com for a time that works best for you and when they're open. We'll confirm you're ready before we actually place the call, just to be sure. That means you can truly "set it and forget it" beforehand. So, go ahead and schedule a call with Ancestry.com! Here's an important note about understanding the difference between busy times, hold times, and the actual best time to call. When we talk about "busy" or "less busy" times, we're simply referring to the overall volume of calls. The busiest times are when the most people are dialing this Ancestry.com phone number, while the least busy times naturally see fewer callers. However, a high call volume doesn't necessarily mean you'll have a long hold time when *you* call. Companies like Ancestry.com staff their call centers differently depending on the time of day and day of the week, so you might actually find a shorter wait on hold even during their busiest periods. So, when we mention the "best time to call," we're really talking about that sweet spot: the optimal combination of lower call volume and shorter wait times.
The least busy time to call
You'll find Saturday is the quietest day to call Ancestry.com. Monday is their busiest, seeing 80% more phone calls on average. We've gathered this data from 2,860 calls made using our AI-powered, web-based phone over the last 90 days. Sun Mon Busiest Tue Wed Thu Fri Sat Quietest Mon Busiest Sat Quietest
The shortest wait on hold
We've found that Sunday has the shortest hold times. On average, the longest wait in the queue occurs on Friday, which is a whopping 355% longer than the minimum! You'll notice there's more fluctuation in hold time throughout the week than in actual call volume. But honestly, if you use our free call and talk for me or wait on hold for me service, you really don't need to stress about those average wait times. Here's the general pattern we observed: call and talk for me wait on hold for me Sun Shortest Mon Tue Wed Thu Fri Longest Sat Sun Shortest Fri Longest.
The best time to call Ancestry.com
So, the best day to call Ancestry.com is Sunday. It isn't the least busy day, but even though it's on the busier side, hold times are shortest. This suggests Ancestry.com staffs up on Sunday to handle the higher call volume, which makes it the best time to call.
Calling this Ancestry.com Customer Number
By Adam Goldkamp By Adam Goldkamp I had a question about Ancestry.com that I wanted answered before buying a membership, so I called their customer service line. I wanted to understand how the online service worked, specifically if I'd run into compatibility issues or problems moving between computers. Being a traveler, I'm constantly on the go, so I wasn't sure how that would impact my access to the product. While my issue might be a bit unusual, I'm sure people call Ancestry.com for tons of other reasons. From questions about family tree results to queries regarding the DNA testing part of the website (which is amazing!), there are plenty of potential hurdles to navigate before you can dive into tracing your family genealogy. That's why it surprised me so much when I got to speak with a customer agent in about a minute. I did have to go through a couple of directories, but they were both short. It was quick enough that I was talking to an agent before I even had time to get stressed about the whole process. Once I got through, a recorded voice said, "Thank you for calling Ancestry" and immediately jumped into a directory, instructing me: "For questions about Ancestry DNA products and services, press 1. For family history or any other product or services, press 2." I chose 2, since my question seemed to fit into the "other" category, and was then given a new set of options. This time, the recorded voice stated, "If you're calling to purchase or upgrade your subscription, press 1. To cancel your subscription, press 2. For account information or product support, press 3." I went with the first option because I had some questions about how accessible things were from different countries and locations. Right after I made my selection, a recorded message came on, saying, "Your call may be monitored or recorded for training purposes." Then, classical music suddenly started playing. But before I even had a chance to put the phone on speaker, a representative picked up. It only took one minute to get to an agent, which I thought was pretty impressive. The only thing that kind of lessened the experience was that the representative had such a thick accent I couldn't quite catch their name. I really had to listen carefully to understand them, but they were still able to answer my questions. I just needed them to repeat themselves a few times throughout the call. Adam's been tirelessly trying to help customers find the best tips and tricks to get through phone trees, and he's written many guides for those prickly customer service problems. He's even been featured in the Wall Street Journal, Inside Edition, and Bloomberg.
Why Customers Call Ancestry.com
Here's a look at some recent calls to Ancestry.com and their purpose. Does your reason for calling sound like any of these? Canceling a subscription: "I need to cancel this service that I don't not gonna pay for." That call lasted 10m 46s on Feb 9, 2025, at 4:04 PM. Having trouble accessing an account: "I cannot seem to get into my account right now." That call was 10m 42s long, from Feb 6, 2025, at 6:58 PM. Got questions about bill charges? One person said: "I have a bill for nine ninety nine, ten dollars, and one for twenty one ninety nine." This call lasted 15m 54s on Feb 5, 2025, at 2:32 PM. Another billing inquiry was, "My credit card got charged today." That one took 13m 21s, on Feb 4, 2025, at 3:54 PM. Wanting to downgrade a subscription: "I wanted to not renew it for the time being." This call took 15m 28s, on Feb 4, 2025, at 3:45 PM. We pull this information about why customers call Ancestry.com from issues they've reported to CallHelpdesk. All of these are Ancestry.com issues reported to CallHelpdesk.
More Ancestry.com Customer Service Contacts
Calling isn't the only way to reach Ancestry.com customer service. We've listed the best alternatives below, by type.
Ancestry.com Customer Email Addresses
Our customer service email is support@ancestry.com. We know emailing isn't always your first choice, especially if your issue is urgent or time-sensitive. Still, email is a very common way to connect, and Ancestry.com will reply to your email.
Ancestry.com Customer Help Desk / Web Support
You can access Ancestry.com's customer service via their website, support.ancestry.com, though it's usually a last, sometimes only, resort. You'll likely have to dig through help articles just to find a form where you're "allowed" to submit a problem to their team. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend this unless it's the only way.
Conclusion and closing notes
Here's Ancestry.com's top phone number, along with current real-time wait times and handy tools to help you bypass the phone lines and connect directly with an agent. We're confident this is their best number because 70,380 customers, just like you, have used it in the past 18 months and shared their feedback with us. When you call 800-262-3787, the customer care team there typically helps with things like cancelling subscriptions, missing test results, setting up service, account access, issues with Ancestry DNA, and other common customer service problems. Customers tell us that Ancestry.com's call center, which has employees based in Utah, operates 24 hours a day, 7 days a week. Ancestry.com actually only has 1 phone number in total. It can be tough to figure out the best way to reach Ancestry.com reps, so we started putting together all this information based on suggestions from their customer community. Please keep sharing your experiences; it helps us keep improving this free resource. Just so you know, CallHelpdesk doesn't offer call center services or customer support for Ancestry.com. The two organizations aren't related at all. Instead, CallHelpdesk creates free tools and shares info to help customers dealing with companies like Ancestry.com. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold to talk to a live human rep. We're constantly working on these tools to help customers like you (and us!) get through those frustrating phone menus, long hold times, and general confusion that often comes with customer service. As long as you keep sharing this with your friends and loved ones, we'll keep doing what we do!