To search by telephone number, say phone number or press two. To starting with the area code, please say or enter the entire ten digit telephone number of"
Center. This call may be recorded for quality assurance. In a few words, please tell me why you are calling."
You can find it on the top right corner of your bill, or you can No problem. Let's try another way. Using your keypad, please enter the account holder's nine digit Social Security number."
For outages or hazards, please press one. For billing and payments, press two. To start, stop, or transfers for this, press three. For tree trimming related issues, press four. To speak with an associate, press zero."
To search by account number, say account number or press one. To search by telephone number, say phone number or press two."
This is Appalachian Power Co (VA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Appalachian Power Co (VA) agent. This phone number is Appalachian Power Co (VA)'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-956-4237 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Appalachian Power Co (VA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Appalachian Power Co (VA) has 1 phone number. It's not always clear what is the best way to talk to Appalachian Power Co (VA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Appalachian Power Co (VA). The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Appalachian Power Co (VA). For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Our free service can call and talk to customer service for you, then send a report. Or, we have another free service that waits on hold and tells you when a human rep's on the line. If those don't appeal, our team's documented the phone menu for Appalachian Power Co (VA) below.
Let us call and speak with Appalachian Power Co (VA) for you. Our AI-powered phone can dial, easily navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You won't even need to learn how to get through their various phone options. Find out more about how we can call for you.
We can get a live person on the line for you. Our free CallHelpdesk Phone can dial, navigate menus, and wait on hold, but you're welcome to do all the talking yourself. We'll let you know the moment a rep is on the line, so you won't have to worry about menu options or navigating their maze. Want to learn how to skip the hold time? Of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. All these free tools are optional. Our CallHelpdesk researchers routinely call the Appalachian Power Co (VA) phone number to document their phone system. Here's how our research team says the Appalachian Power Co (VA) phone system typically greets you: "In a few words, please tell me why you are calling?" (You'll need to respond to that question.) Here's our latest tip to reach a real person fast: When asked "What are you calling about," say "Representative" (you'll be asked multiple times, say "Representative" each time). Below, you'll find some snippets we've gathered from Appalachian Power Co (VA)'s phone menus, along with tips that should give you a good idea of what to expect when you call. We've highlighted why they're important, too.
Is anything dangerous out there, like a pole or a wire down? Are the police or fire department already there, waiting for us to respond? Thanks. From now on, you can either speak your answers or use your phone's keypad. Please hold on while we pull up your customer profile. We need to search for the account. To search by account number, just say 'account number' or press one. To search by phone number, say 'phone number' or press two. If you're starting with the area code, please say or enter the entire ten digit telephone number of
Welcome to Appalachian Power's Customer Solution Center. This call may be recorded for quality assurance. In a few words, please tell me why you're calling.
Okay, first, let's get some info. I'm April, your digital assistant, and I can help with that. Do you have your eleven digit account number handy? Just say yes. You can find it on the top right corner of your bill. No problem. Let's try another way. Using your keypad, please enter the account holder's nine digit Social Security number.
If you have your eleven digit account number handy, say 'yes.' It's on the top right corner of your bill, or you can just say 'no problem.'
Welcome to Appalachian Power's customer solution center. Just so you know, this call may be recorded for quality assurance. In a few words, could you tell me why you're calling? I'm sorry, could you repeat that? For outages or hazards, please press one. For billing and payments, press two. To start, stop, or transfer service, press three. For tree trimming issues, press four. To speak with an associate, press zero.
This recording was made Sunday, February twenty fifth at twelve fifty PM. Appalachian Power is aware of and responding to outages affecting customers in your area. We're estimating power will be restored to most customers by eight PM. For the most up-to-date information about your outage, please log on to appalachian power dot com from your computer or mobile device. We appreciate your patience, and thank you for calling. To report your outage using our automated system, please remain on the line. Thanks. From this point on, you can speak your responses or use your telephone keypad. Please hold the line while we access your customer profile. To identify the location experiencing the outage, we need to search for the account. To repeat these options, say 'repeat' or press the star key. To search by account number, say 'account number' or press one. To search by telephone number, say 'phone number' or press two.
Appalachian Power Co (VA) runs the call center for 800-956-4237, which is open 24 hours, 7 days. The short answer? You should call on a Thursday. We've based this observation and the next section on an analysis of 589 calls made in the last 90 days using our free, web-based phone (see above).
With our free AI phone, which can make calls, wait on hold, or navigate menus for you, you can also schedule your call with Appalachian Power Co (VA) for a time that works best, when they're open. We'll confirm you're ready before making the call, just to be sure. This means you can "set it and forget it" ahead of time. You can schedule a call with Appalachian Power Co (VA). Here's an important note about busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're referring to the volume of calls. The busiest times are when most people are calling this Appalachian Power Co (VA) phone number; the least busy times, of course, have fewer people calling. However, high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Appalachian Power Co (VA) staff their call centers differently based on the time of day and day of the week. So, you might experience a shorter wait on hold even at the busiest of times. When we talk about the best time to call, we're referring to the ideal combination of lower call volume and shorter wait times.
Sunday's the least busy day to call Appalachian Power Co (VA). Friday's the most busy day to call, averaging 176% more phone calls by comparison. This is based on a sample of 589 calls made with our AI-powered, web-based phone in the last 90 days. So, you'll find Sunday is quietest and Friday is busiest.
Turns out, Tuesdays are when hold times are shortest. Fridays, though, usually have the longest waits in the queue. But you won't really need to worry about average wait times if you use our free call and talk for me or wait on hold for me service. call and talk for me wait on hold for me
Ultimately, Thursday's the best day to call Appalachian Power Co (VA).
Here are some recent calls to Appalachian Power Co (VA) and their purpose. Do any of these sound like why you're trying to call? "I'd like to pay my bill, please." This call, lasting 6m 59s on Jan 3, 2025, at 9:09 PM, was an inquiry about a power bill. On Jan 2, 2025, at 7:09 PM, a person called for 17m 56s asking, "I was just inquiring about is my power bill do they come by and check it each month, or is it just like a guesstimate each month?" For a power outage inquiry on Dec 22, 2024, at 4:12 PM, someone called for 7m 7s saying, "I'd like to find out when our power's coming on and what's making it go off." "A payment on my light bill," was said during a 1m 44s call on Dec 6, 2024, at 3:53 PM. To report a tree on a power line, a call on Dec 4, 2024, at 5:21 PM lasted 4m 45s, with the customer explaining, "I'm calling because there's a tree on a power line near my house." On Oct 2, 2024, at 8:22 PM, a person called for 2m 42s with a power restoration inquiry, saying, "I was scheduled to have power by eleven o'clock last night, and I still don't have power." All the information about why customers call Appalachian Power Co (VA) is extracted from issues they've reported to CallHelpdesk. These are all examples of Appalachian Power Co (VA) issues reported to CallHelpdesk.
You don't just have to call Appalachian Power Co (VA) customer service. Below, we've listed the best ways to get in touch, by method.
To connect with Appalachian Power Co (VA) customer service, use this link: twitter.com/AppalachianPowe. Like many companies, they provide support on the X platform (formerly Twitter). It doesn't often involve live dialogue with a customer service rep, but this channel can provide rapid response times and is a useful option if you've an X/Twitter account.
You can find customer service help on their website at appalachianpower.com. As a last resort (or sometimes your only option), you can reach Appalachian Power Co (VA) customer service there. This usually means you'll have to dig through help articles before finding a form and 'being allowed' to submit your problem. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's the only way.
Here's Appalachian Power Co (VA)'s best phone number, along with the current real-time wait on hold and tools to help you skip the lines and get straight to an agent. We know this is their top number because 660 customers, just like you, have used it in the last 18 months and shared their feedback. When you call 800-956-4237, the customer care team typically helps with things like setting up service, booking/changing appointments, meter readings, canceling service, and other general issues. Instead of calling Appalachian Power Co (VA) right away, tell us your issue first. We can then suggest the best way to contact them: by phone, website, or Twitter. Appalachian Power Co (VA) actually only has one phone number. It's often tough to know the best way to speak with their reps, so we've gathered this info based on community suggestions. Please keep sharing your experiences so we can keep improving this free resource. Just so you know, CallHelpdesk doesn't provide call center services or customer support for Appalachian Power Co (VA). The two organizations aren't related. CallHelpdesk instead builds free tools and shares information to help customers of companies like Appalachian Power Co (VA). For big companies, our CallHelpdesk Phone tool lets you call and skip waiting on hold to get a live human rep. We're constantly working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with friends and family, we'll keep doing what we do.