Apple

Apple Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to Apple for you

We can get a live person on the line for you

So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press press one or say technical support."

I'm an automated system that can handle complete sentences. So tell me, can I help you today?
I can send you a link where you can look up your account information."

Options. For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call Apple

Calling this Apple Customer Number

By Adam Goldkamp

Dec 11, 2023

Why Customers Call Apple

More Apple Customer Service Contacts

Apple Customer Phone Numbers

Technical Support

We're open Mon-Sun, 7am-6pm CT. To reach us, press 0, then 6. For tech support, have your serial number ready. Instead of pressing zero, say "iPhone Support" (or your product). The system will ask for your serial number and connect you with help. Have another phone number for us to look you up? Enter it now. Otherwise, briefly tell us why you're calling. Don't forget our free tools: Talk for me, Skip the wait, Schedule my call.

How do I get through the phone menu to a live person?

Why not try our free service? It'll call and talk to customer service for you, then send a report. Or, use our other free service that'll wait on hold and tell you when a human rep is on the line. If those options don't sound appealing, we've also documented Apple's phone menu below.

Let us call and talk to Apple for you

Want us to call and talk to Apple for you? Our AI-powered phone can dial, navigate tricky phone menus, wait on hold, and even speak directly with customer service. It's all completely free! You won't even need to learn the various phone options. Learn more about us calling for you.

We can get a live person on the line for you

We can get a live person on the line for you. That same, free CallHelpdesk Phone can even call, navigate the menus, and wait on hold for you, though you're always welcome to do all the talking yourself. We'll let you know the moment a rep is on the line and ready to talk, so there's no need for you to worry about changing menu options or weaving your way through a maze. You can also learn about skipping the hold time. Of course, we completely understand if you'd prefer to do all the dialing, waiting, and talking yourself. Remember, all of these free tools are completely optional. Our CallHelpdesk researchers routinely call this Apple phone number to keep our documentation of their phone system up-to-date. Here's how our research team describes the Apple phone system's greeting: "Tell me, how can I help you today?" (You'll need to respond to this question.) Here's our latest tip for navigating the phone menu to reach a real person the fastest: Press 0, then press 5. Below, you'll find some clips we've gathered from Apple's phone menus, along with tips that should give you a good idea of what you'll encounter when you call. We've also highlighted why each of them is important.

They may need the phone number on your account

Absolutely, I can send you a text message with a link so you can easily check your purchase history or request a refund.

They may ask your reason for calling (instead of a menu)

Welcome to Apple. We record and transcribe calls to help us evaluate our performance, train our staff, and improve our technology. I'm an automated system that understands complete sentences. So tell me, how can I help you today?

They may ask you to say or enter information

Welcome to Apple. Just so you know, we record and transcribe calls to evaluate, train staff, and improve our technology. I'm an automated system, but I can understand full sentences. So tell me, how can I help you today? Hmm, all I'm hearing is noise. Are you there? To get your call to the right place, please choose one of these three options. For technical support, repair status, or iTunes billing issues, just press one or say 'technical support'.

They may need to look up your account

Welcome to Apple. We record and transcribe calls to help us with staff training, evaluation, and improving our contact center technology. I'm an automated system that can handle complete sentences. So tell me, can I help you today? I can send you a link where you can look up your account information. Excerpt from a call with Apple Friday, February 7, 2025 4:37 AM

The first phone menu

Welcome to Apple. Calls are recorded and transcribed for evaluation, to train personnel, and to improve contact center technologies. I'm an automated system, but I can understand full sentences. So, tell me, how can I help you today? I'm sorry, but if you said something just now, I couldn't hear it. I'll need to ask you to please speak up just a little bit. To route your call correctly, please choose from these three options. For technical support, repair status, or iTunes billing issues, press one or say 'technical support'. For help with a recent order, press two or say 'recent order'.

What are the hours and when should I call?

Apple's call center for 800-692-7753 is open Mon-Sun: 4am-10pm PT. The short answer: call on a Monday. We based this observation and the next section on analyzing 2,092 calls from the past 90 days, all via our free, web-based phone (see above).

Call when they- and you- are open

When you use our free AI-powered phone to call, talk, wait on hold, or navigate for you, you can also schedule that call with Apple for a time when they're open and it works best for you. We'll confirm you're ready before placing the call, just in case. That means you can truly "set it and forget it" beforehand. Want to schedule a call with Apple? Here's an important note about busy times, hold times, and the best time to call: When we talk about busy or less busy times, we're just referring to the volume of calls. The busiest times are when the most people are calling this Apple phone number, while the least busy times naturally have fewer people calling. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. That's because companies like Apple staff their call centers differently depending on the time of day and week, so you might experience a shorter wait on hold during the busiest times. So, when we talk about the best time to call, we're referring to that sweet spot: the optimal combination of lower call volume and shorter wait times.

The least busy time to call

If you're calling Apple, Friday's your quietest day to do it. Wednesday's the busiest, seeing 34% more calls. We based this on 2,092 calls made with our AI-powered, web-based phone over the last 90 days. So remember, Wednesday's busiest, Friday's quietest.

The shortest wait on hold

We've found that the shortest hold times are typically on Monday. On average, you'll wait the longest in the queue on Tuesday, which is 154% longer than our minimum. It's interesting to see that hold times fluctuate more throughout the week compared to our call volume. But honestly, if you use our free "call and talk for me" or "wait on hold for me" service, you don't really need to stress about those average wait times.

The best time to call Apple

The best day to call Apple? It's Monday. While it isn't their least busy day, the shortest hold times, plus the fact it's still pretty busy, tell us Apple likely staffs up to handle the higher call volume then. That's why it's the best time to call.

Calling this Apple Customer Number

When I called Apple's customer service, I heard a message saying my call would be recorded for training. It also said the automated system could understand full sentences, so I should just explain what I needed. Since there weren't any specific prompts or options, I just said 'iPod' because I was thinking about buying an iPod Touch. The automated system then asked me more about what I needed, like if I was looking to make a purchase, get tech support, or check an order's status. I said 'purchase,' and it asked me more questions, specifically if the device was for personal, business, or educational use. I replied 'personal use,' and it told me to wait for the next available representative. But before connecting me, the system asked if I'd rather get a text message with a link to browse devices for purchase. That would end the call, and I could just look up all the details online. I turned down that option, though, and stayed on hold. Within about a minute, I was connected with a customer service rep named Nancy, who asked how she could help. I told her I was hoping to buy an iPod Touch for one of my teens, and she gave me the bad news: Apple doesn't make or sell new iPods anymore. Apparently, due to low sales and more people just using smartphones, Apple stopped making iPods a couple of years ago. She did mention, though, that Apple sells some refurbished iPods as an alternative, and I could also check with certified Apple retailers for refurbished devices. She recommended I visit Apple's website and look for the 'Certified Refurbished' hyperlink. Clicking on that would lead me straight to reputable sellers and quality pre-owned devices. Even a refurbished iPod would be eligible for an Apple warranty, as well as AppleCare, which provides excellent replacement or repair coverage for damaged devices. While there aren't many iPods available right now, the rep suggested a smaller iPad, even a refurbished one, could work really well for a teen just starting out with an Apple device. She also mentioned that some older versions of iPads are quite inexpensive and make great options for kids. The rep cautioned me to make absolutely sure that any refurbished device I might consider buying has had all the previous Apple ID and Cloud information completely removed. This ensures no personal data can be shared or stored. The call eventually ended with the rep advising me to either browse online for these devices or simply visit a local Apple store. Based on some of the questions she asked me, it seems most people generally call Apple for tech support, to purchase devices, or for account assistance. Apple easily has one of the best customer service teams out there, excelling in access, knowledge, and efficiency for customers who need immediate assistance. The rep truly went above and beyond my initial request, offering helpful suggestions without ever sounding impatient or being pushy. Adam has been tirelessly working to help customers find the best tips and tricks to navigate complex phone trees and writing numerous guides for what can be very prickly customer service problems. He's even been featured in prominent publications like the Wall Street Journal, Inside Edition, and Bloomberg.

Why Customers Call Apple

If you've got a moment to read before calling Apple, we'd suggest checking out our articles that address common problems. Can I access my Apple Bank account online?

Can I access my Apple Bank account online?

Yes, you can absolutely access your Apple Bank account online via our secure banking platform. Our user-friendly website and mobile app give you convenient, secure 24/7 access to your account. Through online banking, you're able to check your balance, view transaction history, transfer funds, pay bills, and set up alerts to monitor activity. These robust features let you manage your finances efficiently from home, the office, or on the go. Rest assured, Apple Bank prioritizes your information's security, using the latest encryption to safeguard your account. Accessing your Apple Bank account online is a hassle-free way to stay in control and make banking easier. Is It Possible to Merge Two Apple Accounts?

Is It Possible to Merge Two Apple Accounts?

You can actually combine two Apple accounts into one main one, though it takes a bit of effort. Apple doesn't directly let you merge Apple IDs, but using iCloud and Family Sharing to transfer data and share purchases between them is a good workaround. Do I need an Apple device to use Apple Music?

Do I need an Apple device to use Apple Music?

Nope, you don't actually need an Apple device to enjoy Apple Music. It's a super versatile music streaming service that works on tons of different platforms. Of course, you can get it on your iPhone, iPad, iPod Touch, Mac, and Apple Watch using the dedicated Apple Music app. But here's the cool part: it's totally accessible on non-Apple devices too! You can listen on Android smartphones, Windows computers, or even just through any web browser by heading to the Apple Music website. Just grab the Apple Music app from the Google Play Store if you're on Android, or simply access it online. Then, you can sign in and dive into Apple Music's huge library, awesome curated playlists, radio stations, and personalized recommendations, no matter what device you're using. Top Apple customer service problems

Top Apple customer service problems

Just click the link above for answers to almost any Apple customer service question, even step-by-step guides for the trickiest issues. You can also describe a new problem and get instant answers. Here are some recent calls to Apple and why people made them. Do any of these sound like why you're calling? Phone setup help: "I just wanna make sure everything's right before I do anything else." (28m 23s, Feb 8, 2025, 10:01 PM) Billing charge inquiry: "I'm calling about a charge on my PayPal Apple service." (14m 2s, Feb 8, 2025, 2:35 PM) Apple security warning: "I'm getting an Apple system security message and I don't know if it's real or not." (28m 42s, Feb 6, 2025, 7:31 PM) We get all this info on why people call Apple from issues they've reported to CallHelpdesk.

More Apple Customer Service Contacts

You don't just have to call Apple customer service. We've listed the top contact options below, by medium.

Apple Customer Service on X (formerly Twitter)

Apple, like many companies, offers customer service via direct message on the X platform (formerly Twitter). While you won't often get a live chat with a rep, this channel can provide quick replies and is a handy option if you've got an X/Twitter account.

Apple Customer Service on Facebook / Messenger

The company's Facebook page is facebook.com/AppStore. Some customer service teams, like Apple's, take questions on Facebook Messenger. It's a good option if you've got a Facebook account, and you might even chat live with an agent.

Apple Customer Help Desk / Web Support

To chat with support, you'll first choose your Product and then your problem. Even with just a question, picking a random problem will still get you help. Next, select 'detailed response,' provide information if you need to, then select 'Chat' and enter your product or serial number. You can access the online Apple store for new purchases at store.apple.com. For customer service web support, visit support.apple.com. Accessing Apple customer service through their website is often a last — and sometimes only — resort. You'll likely dig through help articles just to find a form and submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.

Conclusion and closing notes

Here's Apple's best phone number, plus the current real-time wait on hold and tools to skip the lines and reach an Apple agent directly. This is Apple's best number because 156,552 customers, just like you, used it over the last 18 months and shared feedback. When you call 800-692-7753, Apple's customer care team commonly helps with Refunds and Returns, Warranty and Repairs, Account Access, disputing a charge, Device Support, and other service issues. Customers report the Apple call center has employees from Georgia, Ohio, Michigan, and is open Mon-Sun: 4am-10pm PT. Apple has 2 phone numbers in total. It's often unclear how best to reach Apple reps, so we compiled this info from customer community suggestions. Please keep sharing your experiences so we can improve this free resource. Just so you know, CallHelpdesk doesn't provide call center or customer support for Apple. The two organizations aren't related. Instead, CallHelpdesk builds free tools and shares info to help customers of companies like Apple. For large companies, this includes tools like our CallHelpdesk Phone, letting you call but skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with friends and loved ones, we'll keep doing it.