AppleCare

AppleCare Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to AppleCare for you

We can get a live person on the line for you

Did you say an iPad? Please say yes or no.
In a few words, what's going on with the iPad?"

Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."

Thanks. What is the account issue?
Say account recovery, locked, or disabled, forgot my password, or say it's something else."

Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple Watch, press five.
For anything else, press six."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call AppleCare

Calling this AppleCare Customer Number

By Adam Goldkamp

Nov 7, 2023

Why Customers Call AppleCare

More AppleCare Customer Service Contacts

AppleCare Customer Phone Numbers

Deals & Packages

I'm here Mon-Sun 7am-10pm CST! I'm an automated system that understands full sentences, so tell me, how can I help you today? We've got free tools like: Talk for me, Skip the wait, Schedule my call.

Technical Support

Our hours are Mon-Sun, 7am-10pm CST. Just say "Service Adviser" if you need one. I'm an automated system that understands full sentences. How can I help you today? We also have free tools: Talk for me, Skip the wait, Schedule my call.

Canada Technical Support

Mon-Sun 7am-10pm CST. Follow prompts for Tech Support in Canada. If you're calling about charges on your account, say "billing." Otherwise, what product are you calling about? Free tools available: Talk for me, Skip the wait, Schedule my call.

How do I get through the phone menu to a live person?

We offer a free service that'll call and talk to customer service for you, then send you a report. We also have a free service that waits on hold and tells you when a human rep is on the line. If those don't appeal, our team's also mapped out the phone menu for AppleCare below.

Let us call and talk to AppleCare for you

Let us call and talk to AppleCare for you. Our AI-powered phone will dial, navigate the menus, wait on hold, and even speak to customer service on your behalf, all completely free. You won't have to worry about learning the various phone options. Learn more about us calling for you.

We can get a live person on the line for you

We can get a live person on the line for you. That same, free CallHelpdesk Phone service can call, navigate the menus, and even wait on hold for you, though you can always opt to do all the talking yourself. We'll notify you the moment a representative is on the line and ready to chat, so you won't have to worry about changing menu options or weaving your way through a maze. Want to skip the hold time? We completely understand if you'd prefer to do all the dialing, waiting, and talking yourself, and that's totally fine. All these free tools are optional, of course. CallHelpdesk researchers routinely call this AppleCare phone number to document their phone system. Here's our latest tip for navigating through the phone menu to reach a real person the fastest: Below, you'll find some clips we've gathered from AppleCare's phone menus and tips that'll give you a good idea of what you'll encounter when you call. We've also highlighted why they're important.

They may ask your reason for calling (instead of a menu)

You've reached Apple Support. Just so you know, we record calls to train staff and improve our tech. Let me just look up your phone number. If you're calling about charges, just say 'billing'. Otherwise, what Apple product or service are you calling about? Did you say 'iPad'? Please confirm with 'yes' or 'no'. Oops, my mistake. For charges, please say 'billing'. Otherwise, what Apple product or service are you calling about? Did you say an iPad? Please just say 'yes' or 'no'. In a few words, what's going on with your iPad?

They may ask you to enter information with the dial pad

Thanks for calling Apple Support. We record and transcribe calls to help train our staff and improve our technology. Let me pull up your phone number. If you're calling about charges on your account, just say 'billing.' Otherwise, what Apple product or service are you calling about today? After we're done, would it be okay if we texted you a link to a quick survey? Just a heads up, carrier rates may apply. Is this the mobile number you'd like us to text the survey link to? Please enter the area code and the mobile phone number for that survey.

They may ask you to say or enter information

Hey, just a heads-up, for privacy reasons, Apple Support can't reset your password. But you can actually reset it and manage your Apple ID yourself on our website. If you'd like, I can send you the link before I transfer you. Carrier rates may apply. Want me to send that? Thanks! So, what's the issue with your account? You can say 'account recovery,' 'locked or disabled,' 'forgot my password,' or just 'something else.'

The first phone menu

Apple Support. We record calls to help train our team and improve our contact center technologies. If you're calling about charges on your account, just say 'billing'. Otherwise, what Apple product or service are you calling about? Sorry, I didn't catch that. If you have questions about charges, please say 'billing'. Otherwise, what Apple product or service are you calling about? Alright, let's try this instead. For charges on your account or billing issues, press one. If you're calling about an iPhone, press two. For an iPad, press three. For Mac computers, press four. For your Apple Watch, press five. And for anything else, just press six.

What are the hours and when should I call?

AppleCare's call center for 800-275-2273 is open Mon-Sun, 7 am-10 pm CT. Basically, Tuesday's your best bet to call. We figured this out by analyzing a sample of 700 calls made over the last 90 days, all using our free, web-based phone (see above).

Call when they- and you- are open

When you use our free AI-powered phone to make calls, wait on hold, or navigate phone menus for you, you can also schedule your AppleCare call for a time that works best for you and when they're open. We'll just confirm you're ready before we place the call, just in case. So, you can truly "set it and forget it" well in advance. An important note about busy times, hold times, and the best time to call: When we talk about busy or less busy times, we're referring to the sheer volume of calls coming in. The busiest times are when the most people are calling this AppleCare phone number (and the least busy times, naturally, have fewer people calling). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like AppleCare staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even during the busiest periods. So, when we talk about the best time to call, we're looking for that sweet spot: a lower call volume combined with shorter wait times.

The least busy time to call

If you're looking to call AppleCare, Sunday's your quietest bet. Thursday, on the other hand, is their busiest day, seeing about 27% more calls. We based this on analyzing 700 calls made with our AI-powered, web-based phone over the last 90 days. So, Sunday's quiet, Thursday's busy.

The shortest wait on hold

We found the shortest hold times are on Tuesday. On average, you'll wait longest on Monday – that's 2333% longer than the shortest wait! You'll notice hold times fluctuate more throughout the week than actual call volume does. With our free 'call and talk for me' or 'wait on hold for me' service, you don't need to worry about average wait times. Just remember the weekly pattern: Sun, Mon (Longest), Tue (Shortest), Wed, Thu, Fri, Sat. Monday's still longest, Tuesday's shortest.

The best time to call AppleCare

Ultimately, Tuesday's your best bet for calling AppleCare. It isn't their quietest day, but since hold times are shortest even though it's on the busy side, it suggests AppleCare staffs up on Tuesday to handle the higher call volume. That's what makes it the prime time to call.

Calling this AppleCare Customer Number

By Adam Goldkamp By Adam Goldkamp. If you're calling AppleCare's customer service at 800-275-2273, you might have questions about your account, products, or updates. Like most customer support lines, I got an automated voice system when I called this one. It let me know they might record the call for training, evaluation, and to improve their contact center tech. The automated voice said it'd look up my phone number, then asked, "If you're calling about charges on your account, say billing. Otherwise, what product or service are you calling about?" I said "IPAD," and the system then prompted me to describe what was going on with the IPAD in just a few words. I told it I wanted to know if there were any updates for the IPAD I'd bought several years ago. The automated voice then asked if I'd take an evaluation before I spoke to an advisor. I had to punch in a mobile number so the company could text me a survey. The automated system repeated the phone number I'd given and thanked me. It said it'd get someone to help and told me where I could find warranty and privacy rights info online. Then the automated system told me to hold for an Apple Support Advisor. While I was on hold, I could pick the kind of music I wanted to listen to by pressing 1, 2, or 3. I chose option 4 for silence. I was really glad they offered a silence option, because background music can be super annoying on those calls. I waited for about two minutes, and then an advisor finally came on the line and asked for my first and last name. When I told her I wanted to know how to upgrade an older IPAD, the advisor asked if the device itself was giving me the option to upgrade. I told her I couldn't get into the device to find out. I asked if there was a website I could visit. She suggested my device might be too outdated to update, so I probably couldn't download certain apps. The Advisor was friendly and tried to think of options to help me. I asked how to dispose of the device without compromising personal information. She said if I had personal information on it, I could erase it. Still, since I couldn't get into the device, she recommended something else. She said I could download an app to my computer and try to update or erase the information from the IPAD using that computer. She gave me instructions for an app that'd work on my Windows PC to do a factory reset and emailed me the instructions. I appreciated how the AppleCare Advisor handled the call; it was great to speak to a human instead of listening to a long menu of numbers that'd likely just lead to a website. The Advisor spent about 7 minutes talking with me to help find a solution. She was friendly and professional, and made me feel my call was important to the company. Adam's been tirelessly trying to help customers find the best tips and tricks to get through phone trees, and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition, and Bloomberg.

Why Customers Call AppleCare

If you've got time for a little reading before you call AppleCare, we recommend checking out some of our problem-specific articles. What's the difference between AppleCare and AppleCare+?

What is the difference between AppleCare and AppleCare+?

So, what's the big difference between AppleCare and AppleCare+? It really comes down to the extra coverage you get with AppleCare+. While AppleCare gives you standard warranty protection for defects and hardware repairs, AppleCare+ steps it up with extended coverage for your iPhones, iPads, and Apple Watches. You'll still get all the same great benefits with AppleCare+, like 24/7 technical support and repair coverage for eligible hardware issues. But here's the kicker: AppleCare+ also covers up to two incidents of accidental damage – think a cracked screen – for a service fee. Plus, AppleCare+ stretches your coverage period out to two years. This extra protection means you're fully covered for both hardware problems and accidental damage, giving you serious peace of mind and an added layer of security for your Apple devices. So, what exactly *is* AppleCare?

What is AppleCare?

Think of AppleCare as Apple's comprehensive support and service plan, designed just for their customers. It's really built to give you peace of mind, offering extended warranty coverage, technical support, and repair services that go way beyond the standard limited warranty period. With AppleCare, you get priority access to Apple's knowledgeable experts who can assist with hardware and software issues, troubleshooting, and general inquiries. It covers a wide range of Apple products, including Mac computers, MacBook laptops, iPhones, iPads, Apple Watches, Apple TVs, and more. Plus, AppleCare includes coverage for accidental damage, allowing you to get your devices repaired at a reduced cost. So, whether it's a software glitch, a hardware malfunction, or device damage, AppleCare ensures you receive reliable support and protection to keep your Apple products running smoothly. What does AppleCare cover?

What does AppleCare cover?

AppleCare is Apple's all-in-one protection plan, designed to give customers a truly worry-free experience. It covers all sorts of things, from hardware and software issues to getting help with your MacBook, iMac, iPhone, iPad, and other Apple devices. If there's a manufacturing defect or a faulty part, AppleCare's got you covered, promising a repair or even a replacement without any extra charge. Plus, you'll get priority access to expert technicians for any troubleshooting or software help you might need. And if you accidentally drop your device or spill something on it, AppleCare can cover those damages too, though there's a deductible fee. Customers can also tap into web and phone support, whether it's for general questions or more technical assistance. Ultimately, AppleCare really aims to give customers peace of mind, providing a thorough safeguard for their Apple devices and all the support that comes with them. Top AppleCare customer service problems.

Top AppleCare customer service problems

Just click the link above for answers to most AppleCare questions, including step-by-step guides for complex issues. You can also detail a new problem and get instant answers. Here's a sample of recent AppleCare calls and their purpose. Does any sound like why you're calling? * Inquire about AppleCare eligibility "I just wanted to know if I can still do this." - From a call lasting 11m 53s, Feb 1, 2025 9:18 PM * Inquiring about AppleCare pricing "I would like to know what the prices are." - From a call lasting 21m 36s, Jan 25, 2025 6:51 PM * Upgrade AppleCare plan "I was thinking about getting the loss and theft coverage too." - From a call lasting 11m 7s, Jan 21, 2025 4:23 PM This info on why customers call AppleCare comes from issues reported to CallHelpdesk; all these are AppleCare issues.

More AppleCare Customer Service Contacts

Calling isn't your only option for AppleCare customer service. We've listed the best contact methods below, by type.

AppleCare Customer Help Desk / Web Support

AppleCare customer service is available online via their website, often as a last or sometimes only resort. You'll likely need to dig through help articles to find a form and "be allowed" to submit your problem to their team. It rarely leads to a real-time conversation, which is why CallHelpdesk doesn't recommend it unless it's the only way.

Conclusion and closing notes

Here's AppleCare's best phone number, with current real-time wait times and tools to help you skip the lines and get straight to an agent. This is their best number because 43,224 customers like you used it over the last 18 months and gave us feedback. Calling 800-275-2273 usually gets you help with Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package, and other customer service issues. Customers say the call center has employees from Spain, California, and Massachusetts, and it's open Mon-Sun 7am-10pm CT. AppleCare has 4 phone numbers in total. It's not always clear how to best talk to AppleCare reps, so we compiled this info from customer community suggestions. Please keep sharing your experiences so we can improve this free resource. CallHelpdesk doesn't provide call center services or customer support for AppleCare. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like AppleCare. For large companies, this includes our CallHelpdesk Phone, letting you call but skip waiting for a live human rep. We keep working on these tools to help customers like you (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with friends and loved ones, we'll keep doing it.