This is Arris's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Arris agent. This phone number is Arris's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-466-8646 include and other customer service issues. Rather than trying to call Arris first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or email. In total, Arris has 1 phone number. It's not always clear what is the best way to talk to Arris representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Arris. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Arris. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Our free service can call and talk to customer service for you, then send you a report. Or, our other free service waits on hold, telling you when a human rep is on the line. If those options don't appeal, our team's also documented the phone menu for Arris below.
We can call and talk to Arris for you. Our AI-powered phone will dial, navigate menus, wait on hold, and even talk to customer service for you – all for free. You won't even need to figure out all the phone options. Learn more about us calling for you.
We can actually get a live person on the phone for you. Our free CallHelpdesk Phone can even dial, navigate through those annoying menus, and wait on hold on your behalf, though you're always welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to worry about figuring out menu options or getting lost in the phone maze. Want to learn more about skipping the hold time? Of course, we totally get it if you'd rather handle all the dialing, waiting, and talking on your own. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this specific Arris phone number to keep tabs on their phone system. Here's how our research team describes what you'll hear when the Arris phone system first greets you: If you're calling on behalf of a business and want to know about Enterprise equipment, please call +1-863-627-747. But if you're calling about equipment in your home, you should either call your service provider or just stay on the line for the next representative. And here's our latest tip for navigating that phone menu to reach a real person as quickly as possible: Don't press anything at all; simply wait on the line. Below, you'll find some clips we've gathered from Arris's phone menus and tips that should give you a good idea of what to expect when you call. We've also highlighted why each one is important.
Hey there, you've reached Serv Ford technical support. Just a heads-up, your call might be monitored or recorded, just so we can make sure we're giving you the best service. If you're calling about networking equipment that your service provider gave or leased to you, you'll need to reach out to them directly for support. If you've just gotten a SURFboard modem or a Wi-Fi enabled modem and you're having trouble getting online, you'll need to contact your service provider to get it activated, or 'provisioned.' You'll need to give them your serial number and MAC address, which you can find right on your product's label. For anything else SURFboard-related, please stick around, and we'll connect you with the next available agent. Just so you know, there might be a charge for our support. We'll also confirm your product's warranty while we're on the call. Or, you can totally skip the wait and head over to community.surfboard.com to get answers from other users, just like you. You might get an email with a survey in a few days. If you'd rather not get our survey, just let the representative know during this call. We're really sorry about the wait. Because we're experiencing a high volume of calls right now, you might have to hang on for more than five minutes to chat with someone.
Arris runs the call center for 877-466-8646, open Mon-Sun 7am-12am CT. The short answer: you should call on a Thursday. This observation and the next section are based on analyzing 487 calls made in the last 90 days, using our free, web-based phone (see above).
When you use our free AI-powered phone to make calls, wait on hold, or navigate phone menus for you, you can also schedule your call with Arris for a time that works for you and when they're open. We'll just confirm you're ready before we place the call, just in case. That means you can truly "set it and forget it" beforehand. Schedule a call with Arris. Schedule a call with Arris. An important note: Let's clarify the difference between busy times, hold times, and the absolute best time to call. When we talk about "busy" or "less busy" times, we're really just referring to the sheer volume of calls. The busiest times are when the most people are calling this Arris phone number (and, naturally, least busy times mean fewer people are calling). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Arris staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even during their busiest times. So, when we mention the "best time to call," we're talking about that sweet spot: the ideal combination of lower call volume and shorter wait times.
The least busy day to call Arris is Thursday. Wednesday is their busiest, averaging 111% more phone calls by comparison. This data comes from a sample of 487 calls made with our AI-powered, web-based phone over the last 90 days.
The shortest hold times we've measured are on Thursday, while the longest average wait in the queue typically occurs on Tuesday. However, with our free "call and talk for me or wait on hold for me" service, you don't have to worry about average wait times at all. We'll handle the "call and talk for me" and "wait on hold for me" for you!
If you need to call Arris, Thursday's your best bet. It's a total no-brainer! That's because Thursday isn't just the least busy day for calling this Arris number; it also has the shortest hold times.
Here's a look at some recent calls to Arris and their purpose. Does your reason for calling sound similar to any of these? Inquiring about Internet service 'I need home Internet.' - (6m, Jan 27, 2025, 6:28 PM). Device information inquiry 'I don't see any numbers on the back.' - (19m 52s, Dec 13, 2024, 8:07 PM). Modem setup assistance 'I just purchased this modem, and I need some help setting it up.' - (3m 35s, Dec 2, 2024, 10:45 PM). We gather information about why customers call Arris from issues they've reported to CallHelpdesk.
Calling isn't the only way to reach Arris customer service. Below, we've listed the best contact methods, by medium.
You can email customer service at publicrelations@commscope.com – just click the link or copy and paste it. We know emailing customer service isn't always ideal, especially with an urgent or time-sensitive issue. But it's a common communication method, and Arris will reply to your email.
You can reach Arris customer service on the X platform (formerly Twitter) using the link. Like many companies, they provide support there. While you won't usually get a live chat with a rep, this channel often provides rapid responses and is a good option if you have an X/Twitter account.
You can connect with customer service via Facebook at facebook.com/commscope. Some customer service teams, like Arris', even take questions through Facebook Messenger. It's a great option if you've got a Facebook account, and you might even chat live with an agent there.
You can use this link to submit your issue online. Accessing Arris customer service via their website is usually a last resort, or sometimes your only option. You'll often dig through help articles before finding a form to "submit" your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's your only choice.
Here's Arris's best phone number, along with the current real-time wait on hold and tools that'll help you skip the phone lines and get straight to an Arris agent. We know it's their best number because 660 customers, just like you, have used this contact info over the last 18 months and shared their feedback with us. The customer care unit answering calls to 877-466-8646 typically handles various customer service issues. Instead of calling Arris right away, try describing your issue to us first. That way, we might be able to suggest the best way to reach them, whether it's by phone, web, Twitter, Facebook, or email. Overall, Arris has just 1 phone number. It's not always clear how to best talk to Arris reps, so we started putting together this info based on suggestions from the customer community. Please keep sharing your experiences with us so we can continue making this free resource even better. Just so you know, CallHelpdesk doesn't actually provide call center services or customer support operations for Arris. The two organizations aren't related at all. CallHelpdesk builds free tools and shares information designed to help customers of companies like Arris. For big companies, this includes tools like our CallHelpdesk Phone, which lets you call a company but skip waiting on hold to talk to a live human rep. We're always working on these tools to help customers like you (and ourselves!) navigate those messy phone menus, long hold times, and general customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.