This is Ashford.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ashford.com agent. This phone number is Ashford.com's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-813-1111 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ashford.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, Ashford.com has 1 phone number. It's not always clear what is the best way to talk to Ashford.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Ashford.com. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Ashford.com. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and talk to customer service for you, then send you a report. Or, use our other free service that waits on hold and lets you know when a human rep is on the line. But if those options don't quite appeal, our team's also documented the phone menu for Ashford.com below.
We can call and talk to Ashford.com for you. Our AI phone will dial, navigate phone menus, wait on hold, and even speak to customer service on your behalf, completely free. You won't even need to figure out the various phone options. Learn more about how we can call for you.
We can actually get a live person on the phone for you. That same, free CallHelpdesk Phone can call the number, navigate all the menus, and even wait on hold for you. But don't worry, you can always choose to do all the talking yourself. We'll let you know the moment a rep is on the line and ready to talk, so you won't have to stress about changing menu options or weaving your way through the phone maze. You can learn about skipping the hold time. You can also learn about skipping the hold time. Of course, we totally understand if you prefer to do all the dialing, waiting, and talking yourself. And remember, all these free tools are completely optional. Our CallHelpdesk researchers routinely call this Ashford.com phone number to keep our documentation of the phone system up-to-date. Here's our latest tip for navigating the phone menu to reach a real person the fastest: Calling this Ashford.com number should connect you directly with a real human being. Below, you'll find some clips we've found from Ashford.com's phone menus, along with tips to help give you an idea of what you'll encounter when you call. We've highlighted why they're important, too:
When you call Ashford.com, you're actually getting a direct line straight to a human! The line is really well-staffed, so you shouldn't have to wait on hold for long at all, if even a minute, as long as you're calling during business hours. You won't run into any phone menus either, which is great. While you might hear a standard greeting like 'Hello. Thanks for calling Ashford. For English, press one. For span...' and a note that your call may be recorded for quality assurance, record keeping, or training purposes (that's what we heard on Wednesday, February 5, 2025 at 8:10 PM), much of the typical phone menu advice is actually unnecessary here. Just remember to have your order number ready if you're calling about an order. For returns, it's best to send an email to customer service at ash four dot com. They'll connect you right away.
Ashford.com operates the call center for this 212-813-1111 phone number; they're open Mon-Thur 8am-4pm and Fri 8am-2pm ET. The short answer? You should call on a Thursday. This observation and the next section are based on an analysis of 27 calls, all made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to make calls, chat, wait on hold, or even navigate automated systems for you, you can also schedule that call with Ashford.com for a time that works best for you and when they're open. We'll confirm you're ready before placing the call, just in case. That means you can pretty much "set it and forget it" ahead of time. So go ahead, schedule a call with Ashford.com! Now, here's an important note about understanding busy times versus hold times versus the best time to call. When we talk about "busy" or "less busy" times, we're simply referring to the volume of calls coming in. The busiest times are when the most people are calling this Ashford.com phone number, and naturally, least busy times mean fewer people are calling. But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Ashford.com staff their call centers differently depending on the time of day and day of the week. So, you might actually experience a shorter wait on hold even during their busiest times. And when we talk about the "best time to call," we're looking for that sweet spot: the optimal combination of lower call volume and shorter wait times.
If you're calling Ashford.com, Thursday's usually the least busy day, but Friday's the most. This is based on a sample of 27 calls made with our AI-powered, web-based phone over the last 90 days.
We've found that hold times are shortest on Fridays. Conversely, Wednesdays typically have the longest average waits in the queue. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times. Call and talk for me, wait on hold for me.
So, the best day to call Ashford.com is Thursday. It's not the day with the absolute shortest hold time in the phone system, but we still recommend it for its great mix of low call volume and quick hold times. Plus, we think Ashford.com staffs their call center really well on Thursday. But keep in mind: this phone number doesn't have a phone menu or long waits. They usually pick up right away if you call during their opening hours. If there is any wait, it'll typically be super short.
We've listed some recent calls to Ashford.com and what they were about. Is your reason for calling similar to any of these? For example, an order shipping inquiry: "I just want to ask that when will it be shipped." That particular call lasted 4m 14s, Feb 5, 2025 8:10 PM.
You don't just have to call Ashford.com customer service. We've listed the best alternative contact methods below.
Click "Live Chat" in the lower right. If phone service isn't available or the waits are long, many people find chat a great alternative. Some even prefer it to calling. Luckily, Ashford.com offers this option.
You can email customer service at CustomerService@ashford.com. We know emailing customer service isn't always your first pick, especially if your issue is urgent or time-sensitive. But email's still a super common way to communicate, and Ashford.com will reply to your email.
Here's Ashford.com's best phone number, along with the current real-time wait time if you call and tools to help you bypass those phone lines and speak directly with an Ashford.com agent. We're calling this Ashford.com's top phone number because 162 customers just like you have used it and given us feedback over the past 18 months. When you call 212-813-1111, the customer care team there typically helps with things like Returns, canceling or changing an order, tracking an order, complaints, and other general customer service issues. Instead of just calling Ashford.com right away, try telling us about your problem first. That way, we can suggest the best way to reach them, whether it's by phone, chat, or email. Ashford.com actually only has 1 phone number in total. Since it isn't always clear how to best get in touch with Ashford.com representatives, we started gathering all this information based on suggestions from their customer community. Please keep sharing your experiences with us so we can keep making this free resource even better. Just a heads-up: CallHelpdesk doesn't actually provide call center services or customer support for Ashford.com. The two organizations aren't related at all. Instead, CallHelpdesk creates free tools and shares information to help customers of companies like Ashford.com. For larger companies, this includes tools like our CallHelpdesk Phone, which lets you call a company but completely skips the part where you're stuck waiting on hold for a live human representative. We're always working on these tools to help customers like you (and honestly, ourselves too!) navigate those confusing phone menus, long hold times, and general frustration with customer service. As long as you keep sharing this resource with your friends and loved ones, we'll keep doing what we do.