📄 Original Content
1826 wordsHow do I get through the phone menu to a live person?
What are the hours and when should I call?
The least busy time to call
The shortest wait on hold
The best time to call Asrock
Calling this Asrock Customer Number
I had an issue with my motherboard, and it was still under warranty so I called Asrock America to see what they could do for me. I thought maybe I could handle it via live chat, but they don't have that option, which seems odd to me because it's a computer company.
Either way, I found the phone number and was pleasantly surprised to be treated to a nice recorded message that thanked me for calling and told me that my call would be answered in the order it was received. I didn't have to navigate a directory maze or spend 5 minutes just trying to press the wrong option.
This was a relief, but I still had to wait about 10 minutes before I got to talk to someone. Despite that fact, I was glad to be able to immediately get in the queue versus clicking through button options and still end up waiting to talk to someone for 10 minutes.
The customer service representative who picked up the phone had a slight accent but spoke clearly enough that I was able to understand what they were saying and what they needed from me.
After asking me my name and my phone number in case we got disconnected, they asked me what I needed, and I explained that I was having an issue with a motherboard and was concerned about needing to replace it. They then gathered information about the motherboard and looked up my account, which helped expedite the process.
First, they offered to help me troubleshoot the motherboard a little, which I was happy to try. They ran me through a few different things, but none of them worked. I will say they were patient and clear about their instructions while we were troubleshooting. I didn't feel rushed, and I didn't feel as if they just wanted to get rid of me.
However, it became clear that the issue was not something that could be handled over the phone, and I was probably going to need to call in my warranty. At this point, they offered me an array of options, out of which I chose to send the piece back to them. I did not like that I had to pay shipping on my own to return it, but they said that once the return was accepted, it would be refunded along with my purchase price. All in all, it was a successful call, even though it didn't go the way that I had hoped.
Why Customers Call Asrock
What is the warranty period for Asrock products?
What is the maximum RAM capacity supported by an Asrock motherboard?
Does Asrock provide any software utilities for their products?
Top Asrock customer service problems
More Asrock Customer Service Contacts
Asrock Customer Help Desk / Web Support
Conclusion and closing notes
This is Asrock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asrock agent. This phone number is Asrock's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 909-590-8308 include and other customer service issues. Rather than trying to call Asrock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Asrock has 1 phone number. It's not always clear what is the best way to talk to Asrock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Asrock. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Asrock. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
1639 wordsHow do I get through the phone menu to a live person?
Our CallHelpdesk researchers regularly call this Asrock number to document their phone system. Here's how our team describes the Asrock phone system's greeting: "Thank you for calling us Rock America Incorporated. If you know the party extension number, please dial it now or press 0. For operator, your call may be monitored for training purposes." Our best tip for reaching a real person quickly is to call *this* Asrock number; it should connect you directly to a human. In fact, much of the information here is unnecessary, as this Asrock number is a direct line to a person. The line is well-staffed, so you can expect a very short wait – or no wait at all – if you call during business hours. We don't know of any phone menus you'd encounter when calling.
What are the hours and when should I call?
Asrock's call center for 909-590-8308 is open 24 hours, 7 days a week. The quick answer? You should definitely try calling on a Thursday. Our findings, and the info below, come from analyzing 128 calls made in the last 90 days with our free, web-based phone (see above). Let's clarify: busy times, hold times, and the best time to call aren't always the same. "Busy" or "less busy" times simply refer to the volume of calls. The busiest times mean more people are calling this Asrock number, while fewer people call during less busy times. However, a high call volume doesn't necessarily mean you'll be stuck on hold for ages. Asrock, like other companies, staffs its call centers differently based on the time of day and week. So, you might find shorter waits even during peak busy times. The "best time to call" refers to the ideal mix of lower call volume and shorter wait times.
The least busy time to call
Thursday's the least busy day to call Asrock, with Wednesday being the most hectic. We've seen this based on a sample of 128 calls made with our AI-powered, web-based phone over the last 90 days.
The shortest wait on hold
We found the shortest hold times are on Thursday. On average, you'll wait longest in the queue on Friday.
The best time to call Asrock
Okay, the best day to call Asrock is Thursday. It's a total no-brainer. Thursday isn't just the least busy day for calling this Asrock number; it's also when you'll find the shortest hold times. To put this in perspective again, this phone number doesn't have a phone menu or long waits. They generally pick up right away if you call during their opening hours. Any wait you might experience is typically very short.
Calling this Asrock Customer Number
By Christian Allen. I had a problem with my motherboard, and since it was still under warranty, I called Asrock America to find out what they could do. I figured I could probably handle it through live chat, but they don't actually offer that, which struck me as pretty strange for a computer company. Anyway, I found their phone number and was pleasantly surprised to hear a nice recorded message. It thanked me for calling and said my call would be answered in the order it was received. I didn't have to navigate some complicated directory maze or waste 5 minutes just trying to pick the right option. That was a relief, but I still ended up waiting about 10 minutes before I actually got to speak with anyone. Even so, I was glad to just get right into the queue instead of clicking through endless options, only to still wait 10 minutes to talk to someone. The customer service rep who answered had a slight accent, but spoke clearly enough that I easily understood everything they said and what they needed. After getting my name and phone number (just in case we got disconnected), they asked what I needed. I explained I had a motherboard problem and was worried I might need a replacement. They then gathered some details about the motherboard and pulled up my account, which really helped speed things along. First off, they offered to help me troubleshoot the motherboard a bit, which I was happy to give a shot. They walked me through a few different things, but unfortunately, none of them worked. I will say, they were really patient and super clear with their instructions while we were troubleshooting. I never felt rushed or like they just wanted to get rid of me. However, it soon became clear that my issue wasn't something they could sort out over the phone, and I'd likely need to call in my warranty. They offered me a few options then, and I chose to send the piece back. I wasn't thrilled about having to pay for the return shipping myself, but they assured me that once the return was accepted, I'd get that refunded along with my purchase price. Overall, it was a successful call, even if it didn't quite go the way I'd hoped. Christian's been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal, and the Boston Globe.
Why Customers Call Asrock
If you've got a moment to read a bit before you call Asrock, we'd recommend checking out some of our problem-specific articles. What's the warranty period for Asrock products?
What is the warranty period for Asrock products?
Asrock product warranties really depend on the specific product category. Typically, they offer a standard 12-month warranty for motherboards, graphics cards, and Mini-PCs. However, some specific products might have an extended warranty. For instance, certain graphics cards could come with a longer 24-month warranty. Plus, server/workstation motherboards get a 3-year warranty, and accessories like WiFi kits are covered for 1 year. Just a heads-up: warranty periods can vary by region. So, always check your product's documentation or contact Asrock customer support for precise coverage details. On another note, what's the maximum RAM capacity an Asrock motherboard supports?
What is the maximum RAM capacity supported by an Asrock motherboard?
How much RAM an Asrock motherboard can handle really depends on the specific model you have. Asrock makes all sorts of motherboards, each with different capabilities and specs. For example, some models might top out at 16GB of RAM, but others can go all the way up to 128GB or even more. You'll usually find the RAM capacity listed in the product documentation or right there on the motherboard's webpage. So, it's super important to check your specific motherboard model to figure out its maximum RAM capacity. Plus, things like how many RAM slots your motherboard has and what type of RAM it supports (like DDR3 or DDR4) can also affect how much RAM it can take. By the way, does Asrock offer any software utilities for their products?
Does Asrock provide any software utilities for their products?
Yeah, Asrock offers a bunch of software utilities to make their products work even better and faster. They're specifically designed to give you the best experience and help you get the most out of your Asrock gear. You'll find utilities like Polychrome RGB, so you can customize your RGB lighting; ASRock Live Update & APP Shop for super easy driver and software updates; ASRock A-Tuning, which is a friendly interface for system tweaking and overclocking; and ASRock Restart to UEFI for quick access to your BIOS settings. Plus, Asrock also has other software tools like ASRock XFast LAN, XFast RAM, and XFast USB to boost your network, memory, and USB performance. All these tools are designed to make things convenient and help you really get the most out of what your Asrock products can do. Top Asrock customer service problems
Top Asrock customer service problems
Click the link above for answers to nearly any Asrock customer service question, including step-by-step guides for even the trickiest issues. You can also describe a new issue and get instant answers. We've gathered insights into why customers call Asrock from the issues they've reported to CallHelpdesk.
More Asrock Customer Service Contacts
You've got other ways to contact Asrock customer service besides calling. We've listed the best methods below, organized by type.
Asrock Customer Help Desk / Web Support
You can use this link to find customer service help on their website. As a last resort – or sometimes your only option – you can access Asrock customer service there. This often means digging through help articles before finding a form to "be allowed" to submit a problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.
Conclusion and closing notes
This is Asrock's best phone number, with current real-time hold times and tools to skip the line to an agent. It's their best because 768 customers, just like you, used it in the last 18 months and gave us feedback. The customer care unit at 909-590-8308 handles issues like and other common customer service concerns. Instead of calling Asrock, describe your issue to us first. We can then suggest the best contact method: phone or web. Asrock only has 1 phone number. It's often unclear how to reach Asrock reps, so we've compiled this info from customer community suggestions. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support for Asrock. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like Asrock. For larger companies, our CallHelpdesk Phone lets you call and skip waiting on hold for a live human rep. We're always improving these tools for customers like you (and us!), helping navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with friends and loved ones, we'll keep doing it.