Assurance Wireless

Assurance Wireless Customer Phone Numbers

How do I get through the phone menu to a live person?

Let us call and talk to Assurance Wireless for you

We can get a live person on the line for you

Call our partner, the California Emerging Technology Fund.
Please enter the Assurance phone number."

What are the hours and when should I call?

Call when they- and you- are open

The least busy time to call

The shortest wait on hold

The best time to call Assurance Wireless

Calling this Assurance Wireless Customer Number

By Jeff Whelpley

Sep 11, 2023

Why Customers Call Assurance Wireless

More Assurance Wireless Customer Service Contacts

Assurance Wireless Customer Phone Numbers

Application Status

Press 2 to check your app's status, but don't enter a PIN. If it asks a third time, just press 0. Available free tools: Talk for me, Skip the wait, Schedule my call.

How do I get through the phone menu to a live person?

We offer a free service that'll call and talk to customer service for you, then send a report. Or, use our other free service that waits on hold and tells you when a human rep is on the line. If neither of those sounds good, our team's also documented the phone menu for Assurance Wireless below.

Let us call and talk to Assurance Wireless for you

We'll call and talk to Assurance Wireless for you! Our AI-powered service can dial, navigate phone menus, wait on hold, and even speak to customer service on your behalf, completely free. You won't even need to figure out the various phone options. Learn more about how we can make those calls for you.

We can get a live person on the line for you

We can get a live person on the line for you. Our free CallHelpdesk Phone can even call, navigate the menus, and wait on hold for you, though you're welcome to do all the talking yourself. We'll let you know once a representative is on the line and ready, so you won't have to worry about navigating confusing menus or getting lost in the system. Want to learn more about skipping the hold time? Of course, we completely understand if you'd prefer to handle all the dialing, waiting, and talking yourself. All these free tools are completely optional. Our CallHelpdesk researchers regularly call the Assurance Wireless phone number to keep tabs on their phone system. Here's how our research team describes the initial greeting from the Assurance Wireless phone system: "Enter your Assurance phone number." Here's our latest tip for getting to a real person through their phone menu as quickly as possible: Try pressing 0#, then 4, then 5, then 5. Alternatively, you can press 0 at every prompt until you're transferred, or just press 0 four times as soon as the menu starts. Below, you'll find some clips from Assurance Wireless's phone menus and tips to give you an idea of what to expect when you call. We've also highlighted why they're important.

Heard when the phone system first answers

Thanks for calling Assurance Wireless. Heads up: federal regulations require you to make a call, send a text, or go online with your phone every thirty days to keep your Assurance Wireless service active. During this call and future interactions, Assurance Wireless may collect info about you to provide the best service. To learn more, visit t dash mobile dot com slash privacy. As an Assurance Wireless customer, you can join a free workshop on using your phone to block unwanted calls and spam texts. You can also call our partner, the California Emerging Technology Fund. This is an excerpt from a call with Assurance Wireless, Friday, January 12, 2024, at 7:17 PM.

They may ask you to enter information with the dial pad

Thanks for calling Assurance Wireless! Heads up: federal regulations say you need to make a call, send a text, or go online with your phone every thirty days to keep your Assurance Wireless service active. During this call, and any future interactions related to it, Assurance Wireless might collect information about you to provide the best service possible. To learn more about our privacy policy, just go to t dash mobile dot com slash privacy. And as an Assurance Wireless customer, you can join a free workshop to learn how to use your phone and block unwanted calls and spam texts. Just call our partner, the California Emerging Technology Fund. Please enter your Assurance phone number.

What are the hours and when should I call?

Assurance Wireless runs the call center for 888-321-5880, open 24/7. Simply put, you should call on a Tuesday. We've based this observation and the next part on an analysis of 2,815 calls from the last 90 days, all made using our free, web-based phone (see above).

Call when they- and you- are open

With our free AI-powered phone, you can have us call, talk, wait on hold, or navigate for you. You can even schedule your call with Assurance Wireless for a time that works best for you, when they're open. We'll just confirm you're ready before we place the call, just in case. That means you can truly "set it and forget it" ahead of time. So go ahead and schedule your call with Assurance Wireless! Here's something important to know about busy times, hold times, and the best time to call. When we talk about "busy" or "less busy" times, we're really just referring to the sheer volume of calls. The busiest times are when the most people are calling this Assurance Wireless phone number, while the least busy times have fewer callers. But a high call volume doesn't necessarily mean you'll have a long wait on hold when you call. That's because companies like Assurance Wireless staff their call centers differently throughout the day and week, so you might even experience a shorter wait during their busiest periods. Ultimately, when we talk about the "best time to call," we mean finding that sweet spot: a good balance of lower call volume and shorter wait times.

The least busy time to call

If you're planning to call Assurance Wireless, Sunday's usually the least busy day. Tuesday, however, is their busiest, seeing an average of 65% more phone calls. We've gathered this data from a sample of 2,815 calls made using our AI-powered, web-based phone over the last 90 days. So, remember: Sun Quietest, Tue Busiest.

The shortest wait on hold

We've found that Tuesdays usually have the shortest hold times. The longest wait in the queue, on average, occurs on Thursdays, extending 569% longer than the minimum. You'll notice there's more fluctuation in hold time across the week than in the actual call volume. However, if you use our free call and talk for me or wait on hold for me service, you won't really need to stress about those average wait times at all. So whether it's Sun, Mon, Tue (our shortest), Wed, Thu (our longest), Fri, or Sat, remember: call and talk for me and wait on hold for me have you covered.

The best time to call Assurance Wireless

Ultimately, Tuesday is the best day to call Assurance Wireless. It's actually not their slowest day, but since hold times are shortest and it's still pretty busy, it seems Assurance Wireless staffs up to handle the higher call volume then. That combination makes it the ideal time to get through.

Calling this Assurance Wireless Customer Number

There are many reasons why people might call Assurance Wireless. Some folks might need to check their application status or change something affecting their eligibility. I heard about it on the radio and realized my father might qualify, given his age and limited income, so I wanted to see if he could apply. He's not tech-savvy at all, so I knew if he qualified, I'd have to handle everything. That's why I called to ask about the application process and figure out the best way to proceed. After calling, I was thanked for reaching Assurance Wireless. Then, a recording informed me that "federal regulations require that you use your free lifeline and/or ASP service at least once every 30 days or you will lose your service." I found that interesting and made a mental note to remind my dad he'd need to use it monthly. It then asked for my number, which surprised me since I was just looking for general info. But it added that if I didn't have one, I should press #, which I did. The recording warned Assurance might collect info to and that I could go to tmobile.com/privacy to . It also offered a number to call to learn how to block spam or unwanted texts, which I found useful. Then, it went into the main menu: press 1 for instructions on how to improve your phone, 2 to check the application process, 3 if you're a new customer, and 4 for all others. I figured 3 was the way to go, and that brought up a new menu. It told me to press 1 to sign up, enroll, or reapply; press 2 to check an application's status; or press 3 for existing customers. I pressed 1, and then it asked for my ZIP Code to see if service was available there. I entered his ZIP Code, and it confirmed service was available, but added that the quickest way to apply was to visit their website: assurancewireless.com. It even told me to just hang up and head to the website. I wasn't sure if it was going to hang up on me then, but after about 15 seconds of silence, another recording came on. It let me know that Assurance Wireless offers free data, voice minutes, and texts to qualified applicants. It mentioned you might qualify if you're part of Medicaid, MediCal, Snap, Qualfresh, benefits pension, or survivors benefits, among other government programs. Once that was done, it asked if I had a home number linked to my name or address. Since I was calling for my dad, I said no. Finally, it said I'd be connected to a live representative within 30 seconds, and I was. The representative had a thick accent, but I could understand her, and she helped me through the process. I should mention it took me 5 minutes and seven seconds to actually get to a real person. Jeff genuinely believes every customer deserves good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at CallHelpdesk. He's also a Google GDE and involved in the Angular community.

Why Customers Call Assurance Wireless

Before you call Assurance Wireless, if you've got a moment, we suggest checking out our articles. They cover common issues like: How Do I Re-Certify My Assurance Wireless Account?

How Do I Re-Certify My Assurance Wireless Account?

If you're on the LifeLine program or any other government benefit program and using an Assurance Wireless program, you'll need to recertify your account every year. The US government might also ask you to perform an Assurance Wireless account rectification on special occasions. You can recertify your Assurance Wireless account online, via email, or through the phone. How Do I Port My Number to Assurance Wireless?

How Do I Port My Number to Assurance Wireless?

If you're new to Assurance Wireless, you might want to port your phone number over so friends and family can easily reach you on your new carrier. What are my options for upgrading my Assurance Wireless phone?

What are the available options for upgrading my Assurance Wireless phone?

Here at Assurance Wireless, we've got a few ways you can upgrade your phone to make sure you're getting the best mobile experience possible. First off, you can totally upgrade your phone online right on our website. Just log into your account, head over to the "Upgrade Device" section, and pick out a new device from what's available. Or, if you prefer, you can also upgrade your phone by giving our customer service helpline a call; our friendly representatives will be happy to help you find the perfect device. Plus, we've teamed up with lots of retail stores where you can actually go in person to upgrade your phone. These include authorized Assurance Wireless retail locations and other retailers that carry compatible devices. No matter which way you choose, we really aim to make your upgrade process smooth and hassle-free, so you can start enjoying all the latest features and improved functionality on your Assurance Wireless phone. Top Assurance Wireless customer service problems

Top Assurance Wireless customer service problems

Just click the link above, and you'll find answers to almost any Assurance Wireless customer service question, even step-by-step guides for those really tricky issues. You can also describe a new problem and get instant answers. Below, we've shared a few examples of recent calls to Assurance Wireless and what they were about. Do any of these sound like why you're trying to call? Like checking a phone order status: "I was wanting to see if there's any way you can look up in the computer to make sure that I'm still getting my phone tomorrow." This was from a call lasting 7m 38s on Feb 4, 2025, at 7:59 PM. We get information about why customers call Assurance Wireless from issues they've reported to CallHelpdesk. These are Assurance Wireless issues reported to CallHelpdesk.

More Assurance Wireless Customer Service Contacts

You don't just have to call Assurance Wireless customer service. We've listed the best contact methods below, grouped by type.

Assurance Wireless Customer Email Addresses

You can reach Assurance Wireless customer service at ourteam@assurancewireless.com. While emailing a department mightn't be your first choice, especially for urgent issues, email is a nearly universal method, and Assurance Wireless will reply to your email.

Assurance Wireless Customer Service on X (formerly Twitter)

Assurance Wireless, like many companies, offers customer service on the X platform (formerly Twitter); just connect via twitter.com/assurancecare. While you won't often have a live chat with a rep, this channel usually gets you quick responses and is a useful option if you've got an X/Twitter account.

Assurance Wireless Customer Help Desk / Web Support

You can access Assurance Wireless customer service via their website, which includes the assurancewireless.com Online Frequently Asked Questions (FAQ) section. However, it's often a last resort. This usually means digging through help articles to find a form to submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's your only option.

Conclusion and closing notes

Here's Assurance Wireless's best phone number, plus real-time wait times and tools to help you skip the phone lines and get straight to an agent. This is Assurance Wireless's best number because 34,776 customers, just like you, used this contact info over the past 18 months and gave us feedback. If you call 888-321-5880, their customer care team usually helps with issues like Account Access, Activate Plan, Can't Login, Device Support, Lost or Stolen Phone, and other customer service concerns. Customers say the Assurance Wireless call center you'll reach has employees from New York and Michigan, and it's open 24 hours, 7 days a week. Assurance Wireless has 2 phone numbers. Since it's often tricky to find the best way to talk to Assurance Wireless reps, we started compiling this information from customer community suggestions. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support operations for Assurance Wireless. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Assurance Wireless. For big companies, this includes tools like our CallHelpdesk Phone, letting you call a company and skip waiting on hold for a real person. We're always working on these tools to help customers like you (and ourselves!) navigate frustrating phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and loved ones, we'll keep doing it!