📄 Original Content
2417 wordsHow do I get through the phone menu to a live person?
Let us call and talk to AOL for you
We can get a live person on the line for you
They may ask your reason for calling (instead of a menu)
Otherwise, please have your credit or debit card available. In order to best assist you, please answer a few questions about why you're calling today."
They may ask you to enter information with the dial pad
If you are having trouble accessing your AOL mail at account on a third party mail client or app, reentering your password should resolve the issue. For steps and instructional videos on how to reenter your password, please visit help dot a o l dot com, and click on the banner at the top of the page."
The first phone menu
What can I help you with today? You can say reset password or press one. Purchase AOL plan or press two. Change my AOL plan or press three. Billing or press four."
After you press 6
Change my AOL plan or press three, billing or press four, or tech support or press five. If you want to hear these options again, say repeat or press six."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call AOL
Calling this AOL Customer Number
Calling AOL was an interesting process. They use an automated voice assistant that can speak to you, which has mixed results, and while the wait to talk to a customer representative is very short, it's not a great experience. It is very obvious they outsource their customer service, which is not always bad, but it is when you can hardly understand the person helping you.
I called AOL to talk about their identity products for my business, but I don't get a lot of security in choosing a product from a company that offers poor customer service. I need to know that they have my back, and I just did not get that feeling when I called to talk to someone about my potential purchase. After all, wouldn't you think they would put their strongest customer representatives into their sales department? If this was the sales experience, imagine what their support would look like!
When I called, I almost expected to hear the old dial-up sounds, which would have been kinda cool, but apparently, that disappeared with the main incarnations have been AOL. Instead, I was greeted with "Hi, thanks for calling AOL," followed by a Spanish message. Then the voice said, "What can I help you with today? You can say reset password or press 1. Purchase an AOL plan or press 2. Change my AOL plan or press 3. Billing or press 4. Tech support or press 5."
I think this is voice-activated, and it messed up me twice because it picked up background noise on my phone, forcing me to call back a third time from a back room in my house so that it wouldn't pick up any more noise. The third time through, I pressed 2 since I wanted to talk to someone about buying their plan to figure out what would work best for my business. Then the recording stated, "We actively use feedback from our members to continue and provide you with the best service. If you would like to take a survey at the end of your call, please press 1 now."
I didn't want to deal with a survey, and the next line said, "Let me get someone on the line to help you. This call will be recorded, and your voice will be analyzed for fraud." That was interesting, but it was only like ten seconds to get to the next person. Unfortunately, that person had a thick accent and was nearly impossible to talk to. I gave up after a few minutes.
Why Customers Call AOL
How Do I Back into My AOL Account That's Locked?
How Do I Cancel My AOL Account?
How do I recover my AOL account?
Top AOL customer service problems
More AOL Customer Service Contacts
AOL Customer Service Live Chat
AOL Customer Service on X (formerly Twitter)
AOL Customer Help Desk / Web Support
Conclusion and closing notes
This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's best phone number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Reset Password, Refund a Charge, Cancel Account and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET according to customers. In total, AOL has 1 phone number. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for AOL. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like AOL. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2340 wordsHow do I get through the phone menu to a live person?
Why not try our free service that calls and talks to customer service for you, then sends you a report? Or, we've got another free service that'll wait on hold and tell you when a human rep is on the line. If those don't appeal, our team's also documented the phone menu for AOL below.
Let us call and talk to AOL for you
We'll call and talk to AOL for you. Our AI-powered phone can dial, navigate menus, wait on hold, and even speak with customer service on your behalf, for free. You won't even need to learn all those phone options. Want to learn more about how we call for you?
We can get a live person on the line for you
We can actually get a live person on the line for you. That same free CallHelpdesk Phone will call, navigate the menus, and even wait on hold for you, but you can always choose to do all the talking. We'll let you know the moment a representative is on the line and ready to chat, so you won't have to worry about digging through menu options or getting lost in a phone maze. Want to know how to skip the hold time? Of course, we totally get it if you'd rather handle all the dialing, waiting, and talking yourself. And remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this AOL phone number to keep tabs on their phone system. Here's how our research team says the AOL phone system typically greets you: 'What can I help you with today?' And here's our latest tip for navigating their phone menu to reach a real person as quickly as possible: Below, you'll find some clips we've gathered from AOL's phone menus, along with tips to give you a better idea of what to expect when you call. We've also highlighted why each one is important.
They may ask your reason for calling (instead of a menu)
Thanks for calling AOL. For English, please press one. Are you having trouble accessing your AOL account? Please note that telephone support is a paid premium service, but you can always reset your password online for free. You can visit help dot a o l dot com for more details. Otherwise, please have your credit or debit card ready. So we can best assist you, please answer a few questions about why you're calling today. Excerpt from a call with AOL Monday, February 10, 2025 7:11 PM
They may ask you to enter information with the dial pad
Hi there, and thanks for calling AOL. We're currently experiencing higher-than-normal wait times due to a high call volume. If you're having trouble getting into your AOL mail account on a third-party mail client or app, just reentering your password should fix it. For step-by-step instructions and videos on how to reenter your password, you can visit help dot a o l dot com and click the banner right at the top of the page.
The first phone menu
Hi there! Thanks for calling AOL. What can I help you with today? You can say 'reset password' or press one. To purchase an AOL plan, press two. To change your AOL plan, press three. For billing inquiries, press four.
After you press 6
What can I help you with today? To change your AOL plan, press three; for billing, press four; or for tech support, press five. If you'd like to hear these options again, say repeat or press six.
What are the hours and when should I call?
AOL operates the 800-827-6364 call center Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET. The short answer is, you should call on a Wednesday. We based this observation and the next section on 1,358 calls from the last 90 days, all made using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to handle your calls – whether it's talking, waiting on hold, or navigating menus for you – you can also schedule that call with AOL for a time that works best for you and when they're open. We'll just confirm you're ready before we place the call, just in case. That means you can truly "set it and forget it" ahead of time. Schedule a call with AOL. And here's an important note about busy times, hold times, and the best time to call: When we talk about "busy" or "less busy" times, we're simply referring to the volume of calls. The busiest times are when the most people are calling this AOL phone number, and conversely, the least busy times have fewer people calling. However, a high call volume doesn't necessarily mean you'll have a long hold time. Companies like AOL staff their call centers differently depending on the time of day and day of the week. Because of this, you might even experience a shorter wait on hold during their busiest periods. So, when we mention the "best time to call," we're talking about the ideal sweet spot: a combination of lower call volume and shorter wait times.
The least busy time to call
If you're looking to call AOL, Sunday is generally the least busy day. Conversely, Thursday is actually the busiest, seeing 168% more calls on average. This insight comes from 1,358 calls made using our AI-powered, web-based phone in the last 90 days. So, just remember: Sunday's quietest, Thursday's busiest.
The shortest wait on hold
Turns out, Wednesdays usually have the shortest hold times. And you'll typically wait the longest on Thursday – that's a whopping 727% longer than our minimum wait! So, you can see that hold times tend to fluctuate a lot more throughout the week than the actual number of calls we get. But honestly, if you use our free call and talk for me or wait on hold for me service, you really don't have to stress about average wait times anyway.
The best time to call AOL
So, Wednesday is actually the best day to call AOL. Even though it's not their slowest day, hold times are shortest. This suggests AOL staffs up on Wednesday to handle the higher call volume, and that makes it the best time to reach them.
Calling this AOL Customer Number
By Christian Allen By Christian Allen, my recent call to AOL was quite an experience. They've got an automated voice assistant that talks to you, and honestly, the results are pretty mixed. Even though the wait to speak with a customer representative isn't long, it's just not a good experience overall. It's super obvious they outsource their customer service, which isn't always a problem, but it definitely is when you can barely understand the person trying to help you. I called AOL because I wanted to chat about their identity products for my business, but honestly, I don't feel very secure picking a product from a company with such crummy customer service. I really need to know they've got my back, and I just didn't get that vibe when I called to discuss a potential purchase. Seriously, wouldn't you think they'd put their best customer representatives in their sales department? If *this* is the sales experience, I can only imagine what their actual support looks like! When I called, I almost expected to hear those old dial-up sounds – which, honestly, would've been kinda cool – but apparently, those vanished with the main incarnations have been AOL. Instead, I was greeted with "Hi, thanks for calling AOL," and then a Spanish message. Then the voice asked, "What can I help you with today? You can say reset password or press 1. Purchase an AOL plan or press 2. Change my AOL plan or press 3. Billing or press 4. Tech support or press 5." I'm pretty sure it's voice-activated, and it messed me up twice because it kept picking up background noise from my phone. That forced me to call back a third time from a back room in my house just so it wouldn't pick up any more noise. The third time through, I pressed 2 to talk to someone about buying their plan and figure out what would work best for my business. Then the recording said, "We actively use feedback from our members to continue and provide you with the best service. If you would like to take a survey at the end of your call, please press 1 now." I didn't want to deal with a survey, and the next line said, "Let me get someone on the line to help you. This call will be recorded, and your voice will be analyzed for fraud." That was interesting, but it only took about ten seconds to get to the next person. Unfortunately, that person had a thick accent and was nearly impossible to talk to. I gave up after a few minutes. Christian's been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call AOL
Before you call AOL, if you've got a bit of time to read, we'd recommend checking out our problem-specific articles. Like, 'How Do I Back into My AOL Account That's Locked?'
How Do I Back into My AOL Account That's Locked?
We all forget our login info sometimes, but there are plenty of ways to recover your AOL account. You can search your browser's stored passwords, or you can simply head to the login page and click 'forgot your username or password.' It's easy to retrieve your information by following the instructions there. How do I cancel my AOL account?
How Do I Cancel My AOL Account?
If you're looking to close an AOL account—either your own or one for a loved one who's passed—you've got options. You can close your paid or premium account online with just a few simple steps. If a loved one has passed, you can cancel their account by calling AOL customer service. You also have the option to cancel your AOL username and email. How do I recover my AOL account?
How do I recover my AOL account?
Getting locked out of your AOL account? Ugh, that's the worst! Luckily, we've found the best ways to get back in. Just follow our guide below for top AOL customer service problems.
Top AOL customer service problems
You can click the link above to find answers to almost any AOL customer service question, even step-by-step guides for the trickiest problems. You can also describe a new problem and get instant answers. We've included a few examples below of recent calls to AOL and why people called. Do any of these sound like why you're trying to reach us? Password reset assistance: "I can't get I I do the AOL because I don't have a password, so I need one." – This call lasted 4m 32s on Feb 7, 2025, at 2:21 AM. Request to drop services: "I would like to drop those three just to temporarily." – This call was 13m 11s long, made on Jan 30, 2025, at 7:18 PM. Canceling AOL services: "It's time for me to cut back on some of these charges." – This call lasted 23m 23s on Jan 30, 2025, at 6:52 PM. We get this information about why customers call AOL from issues they've reported to CallHelpdesk. These are AOL issues reported to CallHelpdesk.
More AOL Customer Service Contacts
Besides calling, you've got other ways to contact AOL customer service. We've listed the best ones below, by medium.
AOL Customer Service Live Chat
Head to help.aol.com and click "Get Help Now." You must be an AOL customer. If phone-based customer service isn't available or wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AOL provides this option.
AOL Customer Service on X (formerly Twitter)
You can connect with Twitter AOL customer service at twitter.com/aolsupporthelp. Like many companies, they offer support on the X platform (formerly Twitter). While you won't often get a live chat with a rep, this channel usually provides rapid response times and is a useful option if you have an X/Twitter account.
AOL Customer Help Desk / Web Support
As a last, sometimes only, resort, you can access AOL customer service through their website at help.aol.com. This usually means digging through help articles to find a form to submit your issue, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this method unless it's your only option.
Conclusion and closing notes
This is AOL's best phone number, offering current wait times and tools to help you skip the line and connect directly with an AOL agent. We know it's their top number because 113,436 customers, just like you, used it in the last 18 months and gave us feedback. The customer care team answering 800-827-6364 typically helps with Hacked Account, Recover Account, Reset Password, Refund a Charge, Cancel Account, and other common service issues. Customers report the AOL call center you'll reach has employees from New Mexico, Oklahoma, Florida, India, and is open Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET. AOL only has 1 phone number. It's often hard to know the best way to talk to AOL reps, so we started gathering this info based on customer community suggestions. Please keep sharing your experiences so we can improve this free resource. CallHelpdesk doesn't provide call center services or customer support for AOL. The two organizations aren't related. CallHelpdesk builds free tools and shares info to help customers of companies like AOL. For large companies, this includes tools like our CallHelpdesk Phone, letting you call a company but skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with friends and loved ones, we'll keep doing it.