How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Pro-Form below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free CallHelpdesk Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
CallHelpdesk researchers routinely call this Pro-Form phone number to document the phone system.
Here is how our research team describes the way the Pro-Form phone system greets you: Thank you for calling the most recognized brand in the fitness industry. For English, please remain on the line. I am the new virtual assistant. I may record parts of this call so that I can improve my service. How may I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
What are the hours and when should I call?
Pro-Form operates the call center for this 888-742-0128 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Pro-Form at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pro-Form phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pro-Form staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pro-Form is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Pro-Form
In summation, the best day to call Pro-Form is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pro-Form staffs the call center well on Tuesday.
Why Customers Call Pro-Form
Below is a sample of recent calls to Pro-Form, and their purpose. Are any of these similar to the reason you are trying to call?
Order key for treadmill: "I need to order a key for my ProForm Treadmill."
- From a call lasting 3m 25s , Jan 28, 2025 3:55 PM
Machine activation assistance: "Getting my machine activated."
- From a call lasting 28m 59s , Dec 27, 2024 5:46 PM
Treadmill technical support: "I have a treadmill, and I need some technical support."
- From a call lasting 18m 29s , Sep 25, 2024 7:07 PM
Conclusion and closing notes
This is Pro-Form's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pro-Form agent. This phone number is Pro-Form's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-742-0128 include and other customer service issues. Rather than trying to call Pro-Form first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Pro-Form has 1 phone number. It's not always clear what is the best way to talk to Pro-Form representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Pro-Form. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Pro-Form. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.