📄 Original Content
2248 wordsAudible.com Customer Phone Numbers
International Calls
973-820-0400How do I get through the phone menu to a live person?
Let us call and talk to Audible.com for you
We can get a live person on the line for you
Heard when the phone system first answers
The first phone menu
Please choose from the following. If you are visually impaired, press one, and we'll do our best to connect you with an accessibility specialist. To cancel your membership, press two. Have a question about your listening experience? Press three for assistance. Having technical difficulties? Press four. To repeat this menu, press five."
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Audible.com
Calling this Audible.com Customer Number
I have a dyslexic middle-schooler and I'm attempting to figure out the best way to help her out. One thing that I've seen suggested in online communities is Audible. Audio books are a great way to help bridge that gap in reading, but I didn't know much about the Audible service and I wanted to know if it's better to get a subscription directly through Audible or via Amazon. While I could do an online search, I felt this would be better answered by a person.
Overall, I had a decent experience dealing with their customer service. The call itself was not terribly long, but the customer service is definitely outsourced. It strikes me as odd that a company that specializes in audio solutions can't do better.
There are a lot of reasons why people might call, and given that a large section of their target audience is probably blind, I imagine they get a lot of phone calls. Going online to look for customer service probably isn't a normal thing for some of their target audience. Regardless, I wish they had hired employees who speak clear English because the second half of my call would have gone more smoothly.
When I first called Audible, the system told me that I could dial 1 if I knew my party's extension. I didn't, so I waited a second, and then it asked me to dial 8 for customer services or 0 for the operator. I did pause to consider if I wanted customer services or the operator, but then, I opted for customer services.
After pressing 8, a very clear automated voice outlined several options to me stating, "Hi you’ve reached Audible. Our menu has several options. Please choose from the following: If you are visually impaired, press 1, and we will do our best to connect you with an accessibility specialist. To cancel your membership, press 2. Have a question about your listening experience? Press 3 for assistance. Having technical issues, press 4." It added to stay on the line for other questions.
Everything up to this point was clear and easy to understand, but after two minutes and 54 seconds, I was connected to a real person who had a very thick accent. Eventually, I got answers to most of my questions, but it took a long time. I had to keep asking her to repeat things, and it was very annoying.
Why Customers Call Audible.com
More Audible.com Customer Service Contacts
Audible.com Customer Service Live Chat
Audible.com Customer Email Addresses
Audible.com Customer Service on X (formerly Twitter)
Audible.com Customer Help Desk / Web Support
Conclusion and closing notes
This is Audible.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Audible.com agent. This phone number is Audible.com's best phone number because 15,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-283-5051 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Audible.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or email or web. In total, Audible.com has 2 phone numbers. It's not always clear what is the best way to talk to Audible.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Audible.com. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Audible.com. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2156 wordsAudible.com Customer Phone Numbers
International Calls
International callers: you'll press 0 at the first prompt. For customer service, dial 8; the operator, dial 0. If you know your party's extension, dial it anytime.
How do I get through the phone menu to a live person?
How about trying our free service? It'll call and chat with customer service for you, then send a report. Or, there's our other free service that waits on hold and lets you know when a human rep is on the line. If neither of those works, our team's also documented the phone menu for Audible.com below.
Let us call and talk to Audible.com for you
We can call and talk to Audible.com for you. Our AI can dial, navigate phone menus, wait on hold, and even talk to customer service on your behalf, completely free. You won't even have to worry about navigating all those phone options. Learn more about how we can call for you.
We can get a live person on the line for you
We can connect you directly with a live person. Our free CallHelpdesk Phone service can handle the dialing, menu navigation, and waiting on hold for you, but you're always welcome to do all the talking yourself. We'll let you know the moment a representative is ready to speak, so you won't have to worry about navigating confusing menus or getting lost in the system. Want to learn more about skipping the hold time? Of course, we totally get it if you'd rather handle all the dialing, waiting, and talking on your own. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call the Audible.com phone number to keep tabs on their phone system. Here's what our research team says about how the Audible.com phone system usually greets callers: "Visually impaired, press 1. Cancel your membership, press 2. Questions about your listening experience, press 3. Technical issues, press 5." And here's our latest tip for getting to a real person through the phone menu as quickly as possible: just press 0 at the very first prompt. This works for US and Canadian callers. Below, you'll find some clips we've gathered from Audible.com's phone menus, along with tips to give you a better idea of what to expect when you call. We've also highlighted why each one is important.
Heard when the phone system first answers
Hi there! You've reached Audible. We've got a few options for you on our menu. Just choose from the following: If you're visually impaired, press one, and we'll do our best to connect you with an accessibility specialist. To cancel your membership, press two. Got a question about your listening experience?
The first phone menu
Hi, you've reached Audible. We have several options on our menu. For all other questions, just stay on the line, and we'll connect you with a listening expert. Please choose from the following: If you're visually impaired, press one, and we'll do our best to connect you with an accessibility specialist. To cancel your membership, press two. Have a question about your listening experience? Press three for assistance. Having technical difficulties? Press four. To repeat this menu, press five.
What are the hours and when should I call?
Audible.com operates the call center for this 888-283-5051 phone number 24 hours, 7 days a week. The short answer is, you should call on a Sunday. This observation and the next section are based on what we've learned from analyzing 546 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to make calls, wait on hold, or navigate menus for you, you can also schedule a call with Audible.com for a time that works for you and when they're open. We'll confirm you're ready before placing the call, just in case. So, you can pretty much "set it and forget it" ahead of time. Here's an important note about busy times, hold times, and the best time to call. When we talk about busy or less busy times, we're referring to the volume of calls. The busiest times are when the most people are calling this Audible.com phone number; least busy times have fewer people calling. However, a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Audible.com staff their call centers differently depending on the time of day and day of the week. So, you might actually experience a shorter wait on hold even during the busiest times. When we talk about the best time to call, we're looking at the sweet spot: a combination of lower call volume and shorter wait times.
The least busy time to call
Saturday's usually the least busy day to call Audible.com. Heads up though, Tuesday's the busiest, averaging 127% more phone calls! We've gathered this info from a sample of 546 calls made with our AI-powered, web-based phone over the last 90 days. Sun Mon Tue Busiest Wed Thu Fri Sat Quietest Tue Busiest Sat Quietest
The shortest wait on hold
We've found that Sunday generally has the shortest hold times. Conversely, the longest average wait in the queue falls on Saturday, which is a whopping 500% longer than the minimum. You'll notice there's more fluctuation in hold times throughout the week than there is in our call volume. But honestly, you won't need to stress about average wait times if you're using our free 'call and talk for me' or 'wait on hold for me' service. Our 'call and talk for me' and 'wait on hold for me' services handle it all, across the week: Sun Shortest, Mon, Tue, Wed, Thu, Fri, Sat Longest. So whether it's the Sun Shortest or the Sat Longest, you're covered.
The best time to call Audible.com
So, the best day to call Audible.com is Sunday. It's not the least busy day, but because hold times are shortest even on a busy day, it suggests Audible.com staffs up on Sunday to handle the higher call volume. That's why it's the best time to call.
Calling this Audible.com Customer Number
I've got a middle-schooler with dyslexia, and I'm really trying to figure out the best way to help her. One thing I've seen suggested in online communities is Audible. Audiobooks are a fantastic way to bridge that reading gap, but I didn't know much about Audible's service. I really wanted to find out if it's better to subscribe directly through Audible or just go through Amazon. Even though I could've just searched online, I figured a person would give me a better answer. Overall, my experience with their customer service was decent. The call itself wasn't terribly long, but it's clear their customer service is definitely outsourced. It strikes me as odd that a company specializing in audio solutions can't do better. People might call for all sorts of reasons, and considering a big chunk of their target audience is probably blind, I'd imagine they get a ton of phone calls. Going online to find customer service probably isn't quite the norm for some of their audience. Anyway, I really wish they'd hired employees who speak clearer English because the second half of my call would've gone a lot smoother. When I first called Audible, the system told me I could dial 1 if I knew my party's extension. I didn't, so I waited a second, and then it asked me to dial 8 for customer services or 0 for the operator. I did pause to consider if I wanted customer services or the operator, but then I opted for customer services. After pressing 8, a very clear automated voice outlined several options, saying, "Hi, you’ve reached Audible. Our menu has several options." The menu options were pretty straightforward: press 1 if you're visually impaired for an accessibility specialist, 2 to cancel your membership, 3 for listening experience questions, or 4 for technical issues. It also mentioned to stay on the line for anything else. Up to that point, everything was clear and easy to follow. But then, after two minutes and 54 seconds, I finally got connected to a real person, and they had a very thick accent. I eventually got most of my questions answered, but it seriously took forever. I kept having to ask her to repeat herself, which was pretty annoying. Christian's been writing about long hold times and customer service call center experiences since 2010. You might have seen his work in Bloomberg, the Wall Street Journal, or the Boston Globe.
Why Customers Call Audible.com
Here's a look at some recent calls to Audible.com and why people were calling. Do any of these sound like why you're trying to get in touch? Account access issues: "Now I've got I can't for one reason, I can't get into my my monthly audible subscription doesn't work." That call lasted 26m 35s on Jan 27, 2025 at 4:47 PM. Membership billing issue: "I paused my membership in September, but have been charged since." This call took 2m 37s on Dec 30, 2024 at 10:35 AM. Signing up for Audible: "Me and my wife are trying to sign up for Audible." It lasted 42m 44s on Dec 27, 2024 at 1:07 AM. Unable to access books: "I wanna listen to some of my books that I got in my library, and each one that I click on will not let me access any of them." This particular call was 18m 18s long, from Dec 7, 2024 at 10:54 PM. Issues purchasing a book: "I've attempted numerous times to purchase a book on Audible, and it keeps telling me that there's some information wrong." That one lasted 11m 11s on Dec 5, 2024 at 11:04 PM. We pull all this information about why customers call Audible.com from the issues they've reported to CallHelpdesk. These are all Audible.com issues reported directly to CallHelpdesk.
More Audible.com Customer Service Contacts
Of course, there are other ways to contact Audible.com customer service besides calling. Here are the best options, by type.
Audible.com Customer Service Live Chat
Use this online chat link to connect with a representative. If phone-based customer service isn't available or wait times are long, many people prefer chat as a good alternative. Some even like it better than calling. Luckily, Audible.com provides this option.
Audible.com Customer Email Addresses
The customer service email address is audible@custhelp.com. Emailing them might not be your first choice, especially if your issue is urgent or time-sensitive. But email's a common way to communicate, and Audible.com will reply to your email.
Audible.com Customer Service on X (formerly Twitter)
Connect with Audible.com customer service via twitter.com/audiblesupport. Like many companies, they offer support on the X platform (formerly Twitter). While you won't often get live dialogue with a rep, it can provide rapid response times and is a useful option if you have an X/Twitter account.
Audible.com Customer Help Desk / Web Support
You can access Audible.com customer service online via help.audible.com, but it's truly a last — and sometimes only — resort. You'll likely dig through help articles just to find a form and finally be 'allowed' to submit a problem to their team, and rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's your only way.
Conclusion and closing notes
You've found Audible.com's best phone number! We even provide real-time wait times and tools to help you skip the lines and talk directly to an Audible.com agent. Why is this their best number? Because 15,900 customers, just like you, have used this contact info over the past 18 months and told us it works! When you call 888-283-5051, the customer care team there typically helps with things like "Setup service," "Service problem," "Cancel service," "Change plan," "Overcharge/Strange charge," and other common customer service issues. Before you call Audible.com, tell us your issue first. We can then recommend the best way to contact them – by phone, Twitter, chat, email, or their website. Audible.com actually has 2 phone numbers in total. It's not always clear how best to reach Audible.com reps, so we started collecting this info based on suggestions from our customer community. Please keep sharing your experiences so we can continue to improve this free resource for everyone. Full disclosure: CallHelpdesk doesn't provide call center services or customer support for Audible.com. The two organizations aren't related at all. Instead, CallHelpdesk builds free tools and shares info to help customers of companies like Audible.com. For large companies, that includes tools like our CallHelpdesk Phone, letting you call a company and skip waiting on hold for a live human rep. We're always working on these tools to help customers (and ourselves!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing this with friends and loved ones, we'll keep doing it.