This is Austin Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Austin Energy agent. This phone number is Austin Energy's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 512-494-9400 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Austin Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Austin Energy has 1 phone number. It's not always clear what is the best way to talk to Austin Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Austin Energy. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Austin Energy. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Here's how Austin Energy's phone system greets you, based on our CallHelpdesk team's regular calls to map it out: To use your phone number, say 'phone number' or press 1. For your account number, say 'account number' or press 2. To report an outage or a down power line, say 'outage' or press 3. If you're a new customer, say 'new customer' or press 4. To speak to an agent, say 'agent' or press 5. Our latest tip for getting to a real person quickly through the menu:
You can reach Austin Energy's call center at 512-494-9400. They're open Monday through Friday from 7 AM to 9 PM CT, and on Saturdays from 9 AM to 1 PM CT. If you're looking for the quickest answer, you should definitely try calling on a Monday. We've based this tip, and the info below, on an analysis of 18 calls we made over the last 90 days, using our free, web-based phone service (you can find it above). Just a quick note about what we mean by 'busy times,' 'hold times,' and the 'best time to call.' When we talk about busy or less busy times, we're really just referring to how many calls are coming in. So, the busiest times are when the most people are dialing that Austin Energy number; conversely, fewer people are calling during less busy times. However, a lot of calls coming in doesn't automatically mean you'll be stuck on hold for ages. Companies like Austin Energy adjust their call center staffing throughout the day and week, so you might actually find a shorter wait even during peak calling hours. Ultimately, when we suggest the 'best time to call,' we're talking about that sweet spot where there are fewer calls *and* you're likely to have a quicker wait.
If you're calling Austin Energy, Monday's usually the least busy day, while Wednesday's the busiest. We based this on a sample of 18 calls made with our AI-powered, web-based phone over the last 90 days.
We've found Tuesdays have the shortest hold times. On average, Mondays see the longest waits in the queue.
Ultimately, Monday's the best day to call Austin Energy. It isn't the day with the shortest wait on hold, but we still recommend it for its ideal mix of low call volume and short hold times. Plus, we think Austin Energy staffs their call center well on Monday.
If you've got a moment to read before calling Austin Energy, we'd recommend checking out our problem-specific articles. What types of energy services does Austin Energy provide?
Austin Energy offers a ton of energy services, all designed to meet its customers' different needs. That includes things like supplying electricity, handling billing, running energy efficiency programs, offering renewable energy choices, and providing various customer assistance programs. Since they're the city's community-owned electric utility, Austin Energy really focuses on making sure their customers get reliable, affordable electricity. They've got a few different rate options too, like time-of-use rates, which help customers really get a handle on their energy use. Plus, Austin Energy really pushes energy efficiency with rebates, incentives, and educational programs that get people thinking about sustainable practices. On top of that, they give customers access to renewable energy sources, so you can pick green power options and lessen your environmental footprint. All in all, Austin Energy is super committed to giving you top-notch energy services, helping you make smart choices and do your part for a sustainable future. What renewable energy options does Austin Energy offer?
At Austin Energy, we're committed to offering customers sustainable, eco-friendly energy solutions. We've got lots of renewable energy choices to cut carbon emissions and build a greener future. Our main renewable option, GreenChoice, lets customers power their homes or businesses with 100% Texas-sourced wind energy. We also have solar programs, like our popular Value of Solar, which credits customers for the solar energy they produce. Plus, we offer support and resources for those installing their own solar panels, via our Solar Education and Outreach program. With these options, Austin Energy's proud to empower customers to make environmentally conscious choices and contribute to a sustainable energy future. Oh, and can I transfer my Austin Energy service to a new address?
Absolutely, you can transfer your Austin Energy service to a new address! Austin Energy makes it really easy and convenient for customers moving within their service area. To get started with the transfer, just reach out to Austin Energy's customer service – you can call them or go online. They'll walk you through everything you need to do and help schedule your electricity service for the new place. It's a good idea to get in touch at least one week ahead of time for a smooth transition. Don't forget to have important info handy, like your account number and the new address details. Austin Energy really aims to make moving as simple as possible for their customers. Top Austin Energy customer service problems
Just click the link above to get answers to almost any Austin Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
You've got other ways to reach Austin Energy customer service besides just calling. We've listed the top options by type below.
Austin Energy's online customer service support, often a last (sometimes only) resort, is accessible through their website. This often means digging through help articles to find a form and 'be allowed' to submit a problem, rarely leading to a real-time chat. That's why CallHelpdesk doesn't recommend it unless it's your only option.
Here's Austin Energy's best phone number, plus current wait times and tools to help you skip the lines and get straight to an agent. It's their best number because 108 customers, just like you, have used it over the last 18 months and shared their feedback with us. When you call 512-494-9400, the customer care team usually handles setting up service, booking or changing appointments, meter readings, canceling service, and other general customer service issues. Instead of calling Austin Energy right away, tell us what you're dealing with first. We might then suggest the best way to reach them, whether by phone or online. Austin Energy only has one phone number in total. It's not always easy to figure out the best way to talk to Austin Energy reps, so we've gathered this information based on tips from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just so you know, CallHelpdesk doesn't provide call center services or customer support for Austin Energy. The two aren't related at all. CallHelpdesk builds free tools and shares helpful information to assist customers of companies like Austin Energy. For big companies, that includes tools like our CallHelpdesk Phone, which lets you call and skip waiting on hold for a live human representative. We're always working on these tools to help customers like you (and us!) navigate those confusing phone menus, long hold times, and general customer service headaches. As long as you keep sharing it with your friends and family, we'll keep building them!