This is Australia Post's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Australia Post agent. This phone number is Australia Post's best phone number because 4,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 7678 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Australia Post first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Australia Post has 2 phone numbers. It's not always clear what is the best way to talk to Australia Post representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Australia Post. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Australia Post. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
CallHelpdesk researchers are always calling this Australia Post phone number, just to map out their phone system. Here's our latest tip for quickly navigating the menu to reach a real person:
Australia Post operates the call center for this 13 7678 phone number, 24 hours, 7 days. The short answer is you should call on a Friday. This observation, and everything else you'll read below, comes from analyzing a sample set of 717 calls made over the last 90 days using our free, web-based phone (see above). Here's an important note about what we mean by "busy times," "hold times," and the "best time to call": When we talk about busy or less busy times, we're really just referring to the volume of calls. The busiest times mean the most people are calling this Australia Post phone number (and fewer people are calling during less busy times). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like Australia Post staff their call centers differently depending on the time of day and day of the week, so you might actually experience a shorter wait on hold even at the busiest of times. So, when we say "best time to call," we're talking about that optimal combination of lower call volume and shorter wait times.
Friday's the least busy day to call Australia Post; Tuesday's the most busy. This is based on a sample of 717 calls made with our AI-powered, web-based phone in the last 90 days.
We found the shortest hold times are on Wednesday. You'll typically wait longest in the queue on Thursday.
So, Friday's actually the best day to call Australia Post. While it isn't the day with the absolute shortest wait on hold, we still recommend it because it offers a great mix of low call volume and short hold times. Plus, we think Australia Post staffs their call center really well on Fridays.
If you've got time to read before calling Australia Post, we'd suggest checking our problem-specific articles. What services does Australia Post offer?
Australia Post offers a wide range of services, catering to all sorts of needs. First off, they provide reliable, timely domestic and international mail and parcel delivery services, getting items where they need to go across the globe. You can also access other postal services like buying stamps, sending money orders, or arranging registered post items for extra security. Their extensive network of post offices also offers retail services, including passport applications, bill payments, banking, and retail products like gift cards and travel SIM cards. Plus, for businesses, they've got support services like e-commerce solutions, delivery management tools, and marketing assistance. Australia Post continually strives to meet customer needs with innovative services, always upholding their commitment to quality and reliability. Top Australia Post customer service problems
Just click the link above for answers to almost any Australia Post customer service question, including step-by-step guides for the most complex issues. You can also describe a new problem and get instant answers. We're getting insights into why people call Australia Post from issues customers have reported to CallHelpdesk. These are Australia Post issues reported to CallHelpdesk.
Beyond calling, you can contact Australia Post customer service in other ways. We'll list the best methods below, by medium.
Like many companies, Australia Post offers customer service through its Twitter feed on the X platform (formerly Twitter). You won't often get a live chat with a rep, but this channel often delivers rapid responses and is a useful option if you have an X/Twitter account.
You'll find Australia Post's online customer service submission form at contactus.auspost.com.au. It's often a last resort, or sometimes your only option, to reach them via their website. You'll likely dig through help articles just to find a form and be "allowed" to submit your problem. Since it rarely leads to a real-time conversation, CallHelpdesk doesn't recommend this unless it's your only way.
Here's Australia Post's best phone number, plus the current real-time wait and tools to help you skip the lines and get straight to an agent. It's their best because 4,302 customers, just like you, used this contact info over the past 18 months and shared their feedback. The customer care team at 13 7678 commonly handles Delivery problem, Cancel subscription, Complaint, Lower my bill, and other customer service issues. Instead of calling Australia Post first, tell us your issue. We might then recommend the best way to contact them: phone, Twitter, or web. Australia Post has 2 phone numbers in total. It's often unclear how to best speak with Australia Post reps, so we've compiled this info from our customer community's suggestions. Please keep sharing your experiences so we can keep improving this free resource. CallHelpdesk doesn't provide call center services or customer support for Australia Post. The two organizations aren't related. CallHelpdesk builds free tools and shares information to help customers of companies like Australia Post. For large companies, this includes our CallHelpdesk Phone, letting you call but skip waiting on hold for a live rep. We're always working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with friends and loved ones, we'll keep doing it.